I bought a washing machine and paid more.to get a Bosch thinking it would last. The washing loads had to be reduced over the years as the cleaning quality deteriorated. The machine would not function at all and the error codes from the machine pointed us in the wrong direction thinking it was an easy fix. We eventually had to call a technician out which was when we found out it was cheaper to buy a new brand than fix the machine. The technician wasn't confident he knew what was causing the issue and recommended parts be changed which was a very costly recommendation without guarantees we would have a functioning machine. By this time we didn't have a washing machine for 3 weeks and bought a competitors brand.

I have owned Bosch products for over 15 years. I recently replaced my Bosch front loader washing machine, with a new Bosch front loader, after 12 years of hard service.

With our Bosch dishwasher recently, I was required to call their Customer service centre. From the very beginning the service was excellent and the technician who attended was very friendly, efficient and diagnosed and fixed the issue with no problem whatsoever.

I will certainly continue to buy and recommend Bosch.

I rang up Bosch for my washer machine service who they forwarded my details onto the company called Sydney appliances I found this company disgusting they didn’t turn up on the day they were supposed to and turned up 2 days later without a call and I found the tech to be very unhelpful and he didn’t seem to know what he was doing. He left with the machine still not working. I would not recommend this company at all. I have now gone and purchased a new washer.

We had issues with our new bosch dishwasher from the very start, malfunction mid operation, customer service were abrupt and unhelpful. We tried to escalate the complaint beyond the customer service dept to no avail. Off to consumer affairs we go. Never will we buy a bosch appliance again.

Purchased 3 items from Bosch.

1. Coktop - very low profile heat transfers to laminate damaging it very thin stainless steel.
2. Washing machine. Broke down in the first 3 months. Bosch service charged $280. Did not fix because plummer changed hose out of warranty also paid $300 insurance - never used.
3 . oven worked for 3 months now fan has broken down.
Wasted aporox $ 4000 on bosch appliances all broken down in 3 months of purchase. BUYER BEWARE.

I've been without a washing machine for over a month, after only having the machine for a month and a half, originally called in around 20/08. Repeatedly been told lies that they will get back to me within 24-48 hours saying parts will be in on Friday 13/09 when I finally get an answer a week later on 20/09 after calling them every day, and what do I hear, oh the part had only been ordered on the morning of 20/09 after somebody finally figured out what was going on. Tomorrow marks 27/09, and guess what, no part... Yay Bosch doing a real stellar job there. Real sick of it, no offers of a loan machine and didn't ask for one cause I figured two weeks max, not a month!

Dishwasher stopped working at 4 months. Customer assistance: waiting 2 months for a repair of service, multiple phonecalls, customer assistants were actually lying - could not believe it, they are on the mission of really annoying you, just something to do in their very important office lives I guess. Repairmen arrived without parts and any ideas about the model. Rude and worthless service. It a 0 star

shocking service - no service actually. Have tried to call for weeks, no return calls, fridge broken again.
I understand issues occur however having no customer support is unreasonable. very poor Bosch

Many of the '"better" brands coat their PCBS with a lacquer designed to reduce the conductivity of the board and thus minimise damage caused by insects etc. Wish i had known this before i purchased a Bosch dishwasher, my cockroaches have put my machine in the graveyard, no warranty thanks Bosch will never buy from you or recommend you to anyone.

We bought a Bosch washing machine from David Jones at Chermside, Brisbane. The delivery staff installed it, unfortunately the connection was leaking water and damaged our newly renovated laundry cupboard. According to the request by Bosch, we submitted two quotes for repairing the damage, and we were told that it will be done very soon. however, from the submission of the claim on 11th May 2022 until now we are still waiting for the repair. The Bosch ticket # is 202251193000154231. We want to know when this repair can be done and have contacted them many time by phone and emails but they never reply back to us. the Customer Liaison Officer dealing our claim is [Name Removed].

The Bosch Rep lies and you can never get through to customer service. Wish I had gone with another brand....
They have left me with no washing machine or dryer for over a week now.
I stood next to the sales guy when he was speaking with Bosch to confirm all items were in stock and would be delivered within 2 days. The Bosch rep confirmed it. They are now telling us another 2 weeks after a week of the sales guy trying to obtain the stock. Liars, liars, liars. Never again

Bosh Induction Cooktop stopped working. Took 7 days for the call out paid the call out fee upfront. We were told they didn’t know what was wrong. The technician informed us if he installed the parts we had no guarantee it would resolve the problem. It became a gamble! We decided not to proceed as the cost was escalating. We had to pay for parts and labour and no solutions. We’re now having to purchase another induction cooktop. Tried calling the customer liaison officer numerous times leaving messages and emails and no response. We also have a Bosh dishwasher with a cracked main face panel which is another issue. All our kitchen appliances are Bosh. Very disappointed with the poor standard of the appliances and lack of customer service.

I bought this Serious 6 Dishwasher 4 years ago and pump faulty. Never buy anything from Bosch again. Any cheap dishwasher can last more than that. Customer services Terrible not friendly. Asking proof of purchase and query on my invoice owning? No follow up until you ring and told you. Not fit for purpose. Wasting time and money

Purchased dishwasher 21/3/17, 2 years 4 months old. It's now making loud grinding noises and error codes before finishing. Customer service said call out $110 and $10 per 6 mins to determine fault. Unacceptable to breakdown under 3 years, thought Bosch was a good brand, what a joke ......