Bosch Runn'n Questions & Answers

Have done that, only a couple of months old...

This seems similar to item https://bit.ly/2Iog5x8 where cutting holes in a mesh restored normal operation.

This particular bosch vacuum cleaner has a manufacturing fault with the sensor light continually coming on for no apparent reason. Mine starting playing up and sensor issues and being unable to use the vacuum cleaner any longer than 1 minute before it shut itself down, this happened from just the second time I used the appliance since purchasing it.
Borch should of recalled this model from sale but they didn't and as a result many people ended up paying big money for a faulty product.

i noticed that one of the filter (sponge based filter under the lid) was bit torned. i tried to chase customer care. the filter costs $1 odd but postage is $30 odd as its shipped from their warehouse in victoria somewhere so i just gave up dont want to spend any more money on already aged product with less reliability. sigh. i thought bosch was a good brand with good customer service in general.

Out of sheer desperation and trying not appear too blonde, the only thing left that I could think of before taking it in for a safety check was to empty the front dust container. It only had a small amount of dust in it, but once that was done, the noise level has returned to normal. Maybe the two filters were seeing the dust as an alien...... don't know, but am thankful it's righted itself.

Hi, I'd like to share my experience with anyone has the same problem.
After I wrote review, the Bosche customer service team suggested me to contact them. I called the home appliance section a month ago. Firstly they did listen then suggested me clean the filters. I told them I had done this many times. I asked if I could have it refund. They advised they could not give refund but repairing. I was asked to run the machine without filters to test. I tried and the machine still stopped after 1 minute. I called back to advise and been told they would send me filter without charge. I had waited 2 weeks+ but haven"t received filter. I called again then been told they were waiting for the result of running machine without filter. I actually told the result 2 weeks ago. This time someone promised they would send all the filters out staight away. I waited another week without receiving anything. I was so so so frustrated but still had to call them as they had never made any phone call to me. I was told that because I couldn't tell which filter need to be changed, they didn't know which one to send nd they were not able to send all filters to me. As I had no idea which filter could be wrong, they decided to send me the main one (on top). After this conversation finally I received the filter last Friday. It took almost a month. But...the vacuum cleaner stopped after 1 minute with the new filter on. All these words just for your reference to judge the quality of Bosche's customer service.
I will call the Bosche to let them know the result as they required. But I realized now all the hassel above was useless but just wasting of time.
I've sent the machine to Harvey Norman where I purchased it last Saturday. They took it in and would send it to Bosche to have it repaired.
I don't know what the result will be. I will let you know as soon as I get back from HN. Iucky I bought this from HN whose customer service is good.
This product is still on HN's shelf. I think Bosche should recall all the products as it is immature since its custmers has been suffering.
By the way, I had my carpet changed a week ago. Harvey Norman in Alexandria lent me a vacuum cleaner to ensure the job done. The Vax vacuum cleaner was very good. So a brand with big name don't mean good quality. At least I won't buy any Bosche products. The customer care members do not care about their customers.
What I suggest you to do is: send the machine to where you purchased it staight away. It has 2 years warranty so it should be covered.

Hi, sorry I think I missed your message couple of days ago. I just wrote to another person who has the same problem. You can click the Q&A about this issue. Just for your reference.