Every year it has an issue and you have to wait for their technicians at least one to two weeks to fix it. This year it stared noisy and called to fix it, waited almost one week and their technician came and told me he can’t fix because he doesn’t have the parts. Called the service centre again and they told me they ordered the parts and will call me once the parts arrived. I don’t understand how they sell the goods that they don’t have the parts. I have young children and in this freezing temperature we don’t have heating. I strongly don’t recommend this product or this company to anyone. Their good is headache as well their service.

Replaced a broken Brivis (10 years old) with a smaller TQ516 in Feb 2020. At first I was a little concerned it’s too small but Coldflow assured me it’s sufficient for my house. The heater has been running very well and warm up the house reasonably quickly. I still need to find ways to verify if it’s as energy efficient as it claimed. So far my gas bill seemed to be “a bit lower than last year” same period.

The MagicQTouch controller is easy to use and easy to program. Only drawback is that you can only have 4 different settings in a day. Brivis allows you to have more, e.g. (1) turn on at 6am, (2) turn off at 10am, (3) turn on at 4pm, (4) lower the temperature at 10pm, (5) turn it off at 12am.

I have had this heater for 14 months with ongoing issues. The heater will not stay on for more than 5 mins before turning off. I have had the service tech out 4 times and they still have not been able to resolve the issue. They tried to blame the install but I have change everything they ask for and still the heater has issues. I’m concerned that when the warranty runs out I’ll buy stuck with a lemon.
Clearly they have fundamental issues with this product. Has anyone had any success in getting their money back?

We purchased a two year old house with this unit. As the days got colder we started to use it. At first it was noisey. I turned the fan speed down which made the unit overheat.

Turns out the previous owners did not clean the filter and it was clogged which is why it was noisey. The repair agent told us to take the filter out because it was dirty and restricting the air.

Now we have a very warm and quiet house. At first, I thought there was something wrong because the house was warm but the machine was quiet.

Old weatherboard 3 bedrooms with open plan lounge kitchen. 5 outlets.
Very quiet, heats up the house quickly and efficiently. I got it from Coldflow. We are very happy with it.

Just had my ducted heater installed yesterday by Joel from Coldflow heating and cooling. He did an awesome job and the unit works perfectly. Except for the sound of air getting sucked into the inlet we hardly notice the unit on at all. Very happy with the choice and price.

I would never buy another Braemar anything.

Technician tried everything to quieten it down but could not. Seems to be harmonics causing it. Old 15 year old unit was much quieter. DOnt know how efficient it is yet but will be even more upset if its more expensive to run than old unit. Only bought this one because of the efficiency rating.

Unit is very much noisy. Breamer technician said he cannot fix this any more. My old unit wasn’t making any noise compared to this new unit.

I have gotthis unit installed from Effficient pure plumbing. And they have installed the fan incorrectly in the unit.

After calling breamer technician issue is still there.

Would not recommend such a unit after spending so much.

We were talked into this unit to replace a 22 year old Brivis Buffalo 120, which failed after a power surge. Installed 12 months ago, so we’ve just received our first gas bill. Nearly had a heart attack!
Be warned- the 5 star rating and claims of saving you $353 a year on gas are not true. Our 22 year old Brivis was more gas efficient than this Braemar unit. Our gas usage has increased 25%, with no other changes. Retailer refuses to help, and it has been hard dealing with Braemar to get answers. I regret buying this unit, especially after reading the false claims of efficiency!

Have had nothing but trouble with this unit since it was installed in April. We had 5 warranty repairs within the first few weeks and months and now this winter the problems have started again with the same error messages the assured us had been fixed. We got a lemon of a unit and I regret buying a Braemar, would never buy another one again!! Hate to think what I will be paying once the warranty is over!

Had this unit installed 14 months ago. Broken down three times with the same problem. Broken down for a fourth time now and service agent unable to come out and look at it for 12 days, in the middle of winter in Victoria. Would definitely not reccomend this product. Very unhappy.

After 2 winters with our 27yr old ducted heater struggling..we finally bit the bullet n purchased a new unit. House is WAYYYY warmer, even heat distribution and nice n quiet. The lady at Greensborough Gas said that they have the best after service out of the lot of them, heres hoping i dont need to find out if shes correct!!

Unit installed in Oct '16. First month of real use in May '17 and the unit failed on Error 07. Called for service and was told 10 days to get someone out under warranty . Finally fixed it but didn't re set up the zones so called back and was told another 6 days for return visit.

Equipment stopped running after 1st day of installation. Error code 18, installers checked and from there side is ok. Installers will make appointment with braemer to come and have a look. Won't recommend Braemer to anyone . Disappointed customer . Brand new equipment faulting after first day is no good

2 weeks to the day of installation it stopped working, then approx 6 weeks later it breaks down again, customer service is a disgrace as well!! 5 days to get someone to even look at it in the middle of winter is appalling!! If my asthmatic sister ends up in hospital you'll find yourselves in court.