Read also:
hoover heritage 5210 harvey norman super sleeper mattress topper review bosch highflow 26e pilot light bridgestone ecopia ep100 vs michelin xm2 bob jane taren point trading hours best clothes dryer australia 2016Brand House Direct (page 2 of 58)
Reviewer Photos & Videos
OliverMid North Coast, NSW
- Verified customer
The worst online retail site I've ever used
I've been shopping online for nearly 25 years, never have I used something so poorly designed. There is no customer account to check on the progress of your sale or return, the phone number is never answered, the online chatbot is woeful. No-one can give you any information at all. Absolutely abysmal, if i could give it 0 stars I would.
4 comments
sure, its 301714
Lee S.Brand House Direct
Hi we sent you an email regarding your return. Have you received this email?
Similar opinion? Write a review on ieatwords.com.au!
DebFar North Queensland, QLD
- Verified customer
Following up again on refund
Paid for return postage of 2 pairs shoes not suitable for me and requested refund. Received email asking me to select different style. They advised if I wanted refund it would be cost of shoes less postage. As I paid postage for returns and purchased more than these pairs of shoes don't believe they should charge postage. Original order I kept 4 pairs of shoes. I have had no response to email sent requesting refund again. They received returned goods on 29th Jan.
2 comments
Lee S.Brand House Direct
Hi Deb, can you please advise your order number so I can assist please?
Not required received email to advise refund has been processed.
Similar opinion? Write a review on ieatwords.com.au!
VishithaSydney, NSW
- 2 reviews
Messed up my delivery
I ordered a pair of arch support shoes on 31 Jan 2020. I received no email confirmation of order being processed until I wrote an email. I paid $12.95 for postage. The package has been delivered to a newsagent 20min drive away from my home which is an inconvenience. I paid the postage which is quiet high for the product to be delivered to my home address.
Had I read these reviews prior to order I wouldnt have placed an order.
3 comments
Lee S.Brand House Direct
Hi thank you for your feedback. I am sorry to hear that. In future, if you prefer, we would be more than happy to send your orders via Australia Post if that is more convenient?
Thank you for your reply. I would appreciate receiving an option how I would like the product to be delivered as in left at the address/alternative address etc.
Lee S.Brand House Direct
Yes please contact us when placing your next order so we can ensure it is shipped via Australia Post for you.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Brand House Direct compares to other Footwear Shops & Brands
Know better, choose better.
SViGreater Melbourne (Outer), VIC
In the end i got them
I ordered a pair of boots (shipped on the last 4th business day) and they didn't fit - returned them for an exchange for 2 other pairs of boots. Was told return order should be processed within 3 business days and it did not happen. Rang up to follow up my return order - the CS processed my order and the 2 pairs of boots got sent out on express shipping without me paying anymore. Overall the service is not pleasant but in the end i got what i wanted hence giving them 4 stars out of 5. Will i shop here again - maybe.
Similar opinion? Write a review on ieatwords.com.au!
Wendy ArmstrongSydney, NSW
- 2 reviews
- Verified customer
Happy customer
Ordered two pairs in same size but one pair too large. Different brand.
Returned large pair & was refunded. Still cost the return postage but still great value on the pair I kept.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
No order received
I ordered 2 pairs of school shoes 22 days ago. The shoes have not been delivered. Absolutely terrible communication from this business. They advised it had been sent and provided a tracking number which states my parcel has been delivered in Sydney, I'm in Qld!!!!! I had to buy school shoes from another shop so have now spent double the amount.
2 comments
Lee S.Brand House Direct
Hi I am so sorry to hear that. Can you please advise your order number?
302764 is the order number
Similar opinion? Write a review on ieatwords.com.au!
EmmaSouth East Queensland, QLD
Not good enough
Have received an email saying they no longer stock the shoes i wanted and they sent me new options, i replied back with the shoes i would like and haven’t heard back since. I’ve sent emails and they don’t pick up the phone. never got sent a confirmation email either. I’ve been requesting a refund with still no reply. SORT IT OUT!
2 comments
Lee S.Brand House Direct
Hi Emma, can you advise your order number please?
305939
Similar opinion? Write a review on ieatwords.com.au!
SunnysideTSouth East Queensland, QLD
- Verified customer
Love these shoes
Easy site to navigate with an enormous range at great prices. I bought a pair of Planet sandals (great quality and super comfy) and even with the postage they were less than the Myer sale. The delivery was a bit slow.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
CandezaSydney, NSW
- Verified customer
They do not answer the phone or refund
I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service
3 comments
Lee S.Brand House Direct
Hi Candeza, I am sorry to hear that. Which number are you calling? We are available on 1300735786 mon-fri 10-5 AEST. Can you advise your order number so I can help?
Yes that is the number I have been calling no one answers my order number is 299224 my tracking advised you received my shoes I sent back 2 weeks ago.
I have heard back via email and look forward to receiving my exchange thank you Candice
Similar opinion? Write a review on ieatwords.com.au!
Find out how Brand House Direct compares to other Footwear Shops & Brands
Know better, choose better.
Eileen WilkinsSydney Surrounds, NSW
- Verified customer
Excellent selection of products.
I have purchased many boots sandals shoes from this company over the last few years. I can highly recommend.
They sell a great range of high quality products Plant being one of my favourites.
Most important it us easy to deal with them and the service is excellent
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
Callie
- 2 reviews
Did not send and exchange my items
The product was delivered fast but when the sizing was incorrect, I had paid for return postage to return the unused items and request for a size bigger to be sent to me. Ive never heard from them despite sending them several emails! The tracking shows that they had already received my items a while ago. Will escalate further to NSW FAIR WORK office if they choose not to send me my shoes.
2 comments
Lee S.Brand House Direct
Hi can you please advise your order number so I can assist?
#302298 and postal tracking indicated you have received my returned item 9 says ago.
Similar opinion? Write a review on ieatwords.com.au!
Brand House have redeemed themselves
Their method of despatch to New Zealand is totally useless after 16 days still shows waiting to be collected on all tracking websites however Brand House has advised its been collected.
Courier has now advised parcel lost and Brandhouse have reshipped
2 comments
Lee S.Brand House Direct
Hi Peter, I would like to try and help. Can you advise your order number?
Hi 294508 7 Jan FGF0159992
Regards Peter
Similar opinion? Write a review on ieatwords.com.au!
Still waiting...
I ordered my shoes 12 days ago and they still have not been shipped. I have emailed but received no reply. I have tried to call several times but cannot get through to anybody. Order number 303591.
1 comment
Lee S.Brand House Direct
Hi Jenna, I will follow up with the shipping team asap for you and I will revert back. Thanks for your patience and understanding. If you wish to call, we are available mon-fri 10-5AEST on 1300735786
Similar opinion? Write a review on ieatwords.com.au!
PranGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Best price! With a perfect quality!!!
I was worry at first to buy my first Doctor Martens boots from this site because the price was cheaper than any other marketplace. But, since I've read the other reviews and the claimed from the company itself, I believed that all of the products are original. I found there are many happy customers also. So, I ordered from Brand House Direct and I am very satisfied with the shoes that I received (Doctor Martens Black Nappa). I highly recommend this site to everyone!
Anyway, I suggest people to try the actual Dr. Martens boots first in the store to find the fittest size for them because the sizing (for me) is different from other brands. I usually wear Nike size 42, Adidas size 41, but for these boots I am fit with the size 39 (Europe).
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
Nat Steph Perth, WA
- Verified customer
Disappointing choice for shipping.
Product is great!!! Well packaged and came as expected.
It’s a shame that you use ‘the worst’ courier company in Australia. This is the only reason I’d be hesitant to purchase again.
2 comments
Lee S.Brand House Direct
Hi I am sorry to hear that. We would be more than happy to post your future orders via Australia post if you prefer?
Glad to hear the feedback, thank you!
I will certainly be ordering again in that case.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
Find out how Brand House Direct compares to other Footwear Shops & Brands
Know better, choose better.
MonicaSydney, NSW
- 15 reviews
Perfect Fit - again
I have just received delivery of a lovely pair of Natural Comfort Harlem Womens Cushioned Comfortable Leather Sandals and I could not be happier. Once again the fit is perfect, the soles are so very soft and comfortable. I put them on when I received them this morning and am still wearing them without any discomfort late in the afternoon. So happy as you really take a chance buying sight unseen but I have bought several pairs of shoes from Brand House Direct over the years and have never been disappointed.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
So easy
Looking for a particular style and size, so easy to find the item. The delivery of the item was quick. The shoes were a Xmas present and loved.
Will be using this company again.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
Andrea PopeMurray Mallee, SA
- Verified customer
Fantastic. So easy for someone with mobility issues
I found what I needed easily. Returns and replacement was quick and easy.
Perhaps a clearer photo of the top strap placement would have meant that I was aware of the lack of suitability and not having to replace one pair
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
Pam ComptonDarling Downs, QLD
- Verified customer
Love the Scholl sandals
Brand House have a huge variety of really comfy shoes to choose from - particularly Scholl and Homyped. They are wear all day shoes, and are on trend, I like to be fashionable as well as comfortable.
Love the price and the selection.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
Delmae C.South East Queensland, QLD
- Verified customer
Great offers and deals with returns available. Who could ask for more
Good brands with great deals and offers. You can even return if the shoes are not what you expected. Easy to navigate and find what you are looking for. Great range. Good quality.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Brand House Direct
Questions & Answers
jessie siewasked
Hi I had return items (order no 293816, $87.60 )send back by Australia Post on 15/01/2020, postage cost A$21.45 tracking no r644113030311250. I still waiting the credit amount go back to my credit card a/c.would you please help.once i received my credit i would put in a new order
No answers
Niteawkasked
My order was put in on 30th January with a statement that shipping would be 5 to 7 days. I was ok with that. The 7 days is now up and on visiting the website and checking my order, I find that the order hasn't even been prepared for shipping yet. My order number is 307378. What is going on here. People try to get a savings by shopping and are being misled.
3 answers
Lee S.Brand House Direct
Hi the order was placed on the 30th January. We do state to expect dispatch in approximately 1-4 business days. Today is business day number 4. The order will be dispatched today and we will email you the tracking details. Thank you for your patience.
Thank you so much for your prompt reply Lee. Much appreciated. I now look forward to receiving my products and amending my review. Janet
As promised, I received an email on 5th February to say my order had been dispatched. My order was received on 7th February. Now this is super fast shipping. The quality of the products ordered were excellent and well packaged. The only slow thing was the time between ordering and shipping which, in my case, was 7 days as part of the time was over a weekend. Other than than that, I am quite pleased with my purchase.
Vicki Cunniffeasked
Hi I bought a pair of Nikes from you, I ordered a size 8, but received yesterday a size 7. I bought them from you on Trade me. Please I need to change these shoes for a size 8. Its auction P180257988, thank you, and hope you can help me. Vicki
4 answers
Will change all info and paper work in box
Hi Dorothy, also today I have sent away shoes back to the correct returns address. So you will then be able to send me the correct size 8 Nikes. Thank you
Lee S.Brand House Direct
Hi the returns team will contact you once the return is received.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Lee S.Brand House Direct
Hi I am sorry to hear that. Can you please advise your order number so I can help please? Did you send back a return? I would be happy to check on this for you. We did have some Telstra phone line iss... Read more
ues recently, I am sorry if you were affected by this.