Breville Nespresso Creatista Plus BNE800 Questions & Answers (page 4 of 4)

I just used a pod and got an Espresso shot into a glass, add ice cubes and filled with cold milk. Done.

Well with the incredibly sub par temp that it brews coffee, it shouldn't be more than a few minutes wait.

I had this happen and it seems the machine picks up even a slight blockage in one of the four holes at the stream wand tip. Use the pin under the water tank and clean the four holes then take the tip off (instructions are in the maintenance menu) and use a toothpick to gently clean the holes from the inside of the tip. Don't stick the tooth pick into the holes otherwise you risk making the holes bigger. Working like a charm now.

I'm sorry, I've not had this problem and I also use half and half.

had this problem nespresso took for repair three times,problem not resolved,they eventually replaced machine.however less than two months later back to exact same problem.i am about to give up

Same problem. Tried all sorts of milks, full cream, skinny, long life and not, almond, all brands of soy. Have never gotten that Cafe quality creamy milk, nor been able to make art as the milk is watery then has air bubbled froth plop on top. Was hoping I was doing it wrong but I don't think that's the case anymore.

Hi
It should be under your water tank it clips in.

Hi I have never had this problem (fingers crossed) Have you tried looking at your troubleshooting in your manual? if not I would phone Nespresso Club on 1800623033 they are really helpful. Good Luck

Usually on the Creatista plus, the end menu is purge the steam wand. Go through to the end. If not, exit the menu by selecting the curly arrow and do the manual purge.

Did You work out how to fix this ? My machine is doing the same thing, it keeps asking me to descale and I have and I’ve ran the rinse cycle through several times but it won’t get off the screen nor let me make coffee
I love My machine also so I’m devastated this is happening

I own the Creatista Plus and I can't fault this machine. I believe the Plus as more settings than the standard Creatista so this could be the problem or you simply have a faulty maching. Cheers CC

Same problem here. Ive got one Creatista in our office an another Creatista at home. Both produce espressi with just 60 degrees coming out of the machine. Very disappointing. Both machine are send to service.

Plus machine goes hotter than the normal Creatista. No issues on my Creatista Plus and it's too hot even on the first Hot setting. It goes up another two levels.

Think you might be trying too hard to put it in perfectly. I (almost literally) "throw" it in the opening and pull down the handle. Never had it fall straight through. It just "drops" into place. Assume you are using genuine Nespresso capsules?

Yep, just drop the pod in and shut the lid. Don't push the pod into place or it will just fall through.

Thanks for the replies, I’ve since become less precise and just drop the pod in, hasn’t failed me again. Loving the hassle free coffee experience.
Found a place that accepts used pods for recycling so I’m feeling better on that front too.

The five ‘stages’ are not ristretto, espresso, lungo etc. I used a measuring cup and jug and did pours just with water. What I found was that on the ristretto option, the middle line (looks like half a cup) was 25 mL. If I turned it up to the next notch (4 parts of a cup picture) it went to 35mL, if I turned I down (2 parts of a cup picture) it went to 20mL. On the espresso setting, the middle line was 50ml (the manual says it’s supposed to be 40 but it wasn’t) and on lungo the middle line was 120mL. Cappuccino, flat white, and latte macchiato middle lines were all 50 ml. I would recommend getting your own measuring cup and playing with water draws (no capsule inserted) and adjusting the settings on each different type to see what you’re getting.

Maybe try to warm up your cup first? Then run a couple shots without capsule.

https://youtu.be/c4oslmvDA1c
I think you can watch this video what about first setting.
Your first setting that about water temperature part will makes results.
Sorry for bad English.
I wish it can help you.

My one had same issue, it was due to steam tip partially blocked by milk residue. They told me to clean steam tip by the cleaning tool. Need to make sure the tip is clean.

Complete the clean steam wand cycle as you may not have finished it properly, we don't have flashing lights only messages on telling us to clean or descale etc and you must complete to the end and the lights go out. If this doesn't help you could follow the manual to take back to factory default, instructions online or in your manual or alternately ring Nespresso themselves they have always been very helpful with our previous machines

From Nespresso online or you can get compatible pods from major supermarkets from brands such as Lavazza etc so lots of options just depends on your taste.

You can also get the Nespresso pods from their boutique stores. You need to look the locations up on the Nespresso website.

I drink my coffee black and it comes out of the Creatista Plus at what I think is a good temperature - I have to sip it to drink it as it is too hot to drink straight down. Why not ring Nespresso for help - I have found them extremely helpful.

Hallelujah, someone else with same problem. I am currently in HUGE battle with Nespresso because my Creatista Plus machine dispenses luke warm coffee (3 months old and faulty from the start) and they tell me there Is nothing wrong with it.!!!Coffee temp measuring at 60C and their rep telling me it should be at 90-91C!!!!!! yep, 3 months old, you have to pack it up yourself, take half day off work, cancel a doctors appointment while you wait in for a promised courier that never arrives. I am experiencing the absolute worst, most disgraceful, appalling, pathetic of customer service. Lies, can never speak with same rep, twice, no one will give a direct phone number so you can talk to same person, no one knows who you spoke with last, hours of wasted time, false promises. This saga is too long and involved to relate here but I will not stop until I get some justice. my family just want the Aldi coffee machine back. Seriously, The only thing worse than the machine itself is the complete and utter disregard by the Nespresso company for me as a customer. I am a reasonable, patient and understanding person, but I am so very angry with how I have been treated by Nespresso.

I have the same problem and despite its excellent milk frothing capabilities have regretfully decided to return it. Breville seems to have got too caught up with the technology of frothing milk perfectly and forgotten that the well frothed milk is useless without a well pulled espresso shot. The coffee comes out at a temperature that is much too low to fully extract the full coffee flavour from the pod. The result a thin and bittery brew. My old and dated Essenza machine still does a better job. The latest DeLonghi machines are way ahead of the Creatista in brewing quality. Unfortunately they are very weak in milk frothing.

I am very disappointed that i have had to return my Creatista Plus. But the most important part of an espresso machine has to be the coffee not the milk. I had great faith in Breville's technology and design and feel let down. Maybe they will get it right in the future.

Im sure you could but it may not froth as well as milk.

Hi Merian,
The coffee temperature is definitely not adjustable, only the volume of water per shot is. I have no complaints about the coffee temperature as it's always nice and hot. I always preheat my cup just to be sure.
They had a demonstrator unit making cups at Myers when I bought mine. Maybe call your nearest store and ask if the have a unit they can use to make you a cup so you can try for yourself?

You can make it as hot as you like via the menu on th machine

Hi Merian check out my contribution to Patsy's post. I returned to Harvey Norman where I bought my Creatista to try a cup from their demo. machine. Spat it out it was that hot. Brilliant! Convinced me my machine was faulty but Nespresso telling me that it's not!!!! NOt happy. No one wants to drink luke warm black coffee, have to put every cup in microwave. Not happy. And definitely, you can not adjust the water temp., only the milk temp. even though the Nespresso reps (who have limited product knowledge) tried to convince me otherwise.