Read also:
thermann hot water system reviews bosch hydropower 16h won't ignite mitsubishi msz-gl series review white knight benchtop protective coating bellini dishwasher water supply error talon ant killer gel review hurricane spin broom reviews australia budget direct landlord insurance review
Bubs n Grubs (page 3 of 16)
Online store, Physical store- Online store
- Verified customer
Loved the product
The uppa baby travel bag was great and made taking our pram in the plane so easy. It also doubled up as extra luggage space as the pram doesn’t tale up the whole bag. Very happy with product and delivery time.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
- Online store
- Verified customer
Some concerns on product
I have purchased 4 of the buckle safe products to help contain our 7 year old grandchild ho suffers with Down's syndrome and was always able to undo the seat belt buckle while the design of the buckle safe seat belt guard is good I have found that she has broken all of the products purchased all in the same place .
While this product would suit a lot of applications it was not suitable for us as most broke after only a couple of uses .I realise that the people who run the store are busy l was disappointed that l received very little reply to my contact with them about the problem
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
SharynSydney, NSW
- Online store
- Verified customer
fantastic
Beautiful & soft sheet, great value, great quality, great service, the sheet fitted perfectly, have washed a few times now has retained its shape and feel, will most definatly purchase a second
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
Find out how Bubs n Grubs compares to other Mother & Baby Shops
Know better, choose better.
Amy BaldwinSouth East Queensland, QLD
Very happy with my purchase!!
I recently bought a cot from bubs and grubs and I am very happy with it. It was ready for collection very promptly and the price was awesome. Definitely recommend and would buy from them again!
Similar opinion? Write a review on ieatwords.com.au!
Sanne VervatAlice Springs, NT
- Online store
- Verified customer
Love love love.!
Amazingly quick service. Easy to work website.! Which is important when we have limited options in the Red Centre. Can’t wait to purchase our next item for our little bubba. Products are really really good quality.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
- Online store
- Verified customer
all your baby needs at cheaper prices!
I bought the Moses basket and stand and Uppababy Vista pram, both were promptly sent and product was how it was described. Very happy with the service, would totally buy from them again!!!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
DanielleQueensland
- 2 reviews
- Online store
- Verified customer
Awesome shop!
Very easy to deal with. Their prices beat everyone elses. Quick postage. They know a lot about their products. They're incredibly helpful. I wouldn't hesitate to buy from them again.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
LynIllawarra, NSW
- 3 reviews
- Online store
- Verified customer
Very stylish and practical.
Cot was very modern style and good quality. Price was very reasonable and much cheaper than my local shops. Shipping cost from Qld to Sydney was only $30 and cot was delivered in 7 days. Very happy to deal with you again. Thanks
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
KatherineCentral West, NSW
- 2 reviews
- Online store
- Verified customer
Very happy!
Over the last few months I have ordered a few things from this store. Always very quick, well packaged, exactly as ordered. Very happy with their service, great prices - often the cheapest I can find anywhere.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Bubs n Grubs
Find out how Bubs n Grubs compares to other Mother & Baby Shops
Know better, choose better.
Alana VWide Bay-Burnett, QLD
- 2 reviews
Product incorrect / unable to use, company refusing to respond
I ordered a Babyhood Portacot canopy to keep my baby bug free. The canopy leaves an inch gap the entire way around the Portacot (which I also got from BnG, which has been great) and cannot be fastened. When I explained this to the company, they kept insisting it was me, and that they never claimed that the mosquito net canopy, purpose built for this Portacot, was designed to keep out bugs....
After much back and forth (very little on their end, might I add), and me clearly getting annoyed, I wrote a bad review of the product and company on th...Read more
e item on their site. They didn't post it, and threatened legal action (when I spoke of it, they said they didn't threaten, simply informed me that defamatory comments go to their legal team...). I reworded the review to simply explain that the item is no good for keeping out bugs. They still haven't posted it, which suggests to me that they filter their reviews so product reviews are only positive. I use reviews to find the right products, so I personally find this in itself highly fraudulent. Ironically, I should simply have looked here first, these reviews speak for themselves. I purchased this product at the beginning of April, and the last I heard from BnG (on the 12th April), they were 'getting back to me' regarding a way to set up the Portacot canopy so the gap would not be there. I have sent photos of the gaps, the tabs that are meant to fit that clearly cannot. I have written to them every week up until last week and have heard nothing. From here on in, my weekly messages will be in the form of reviews on other sites to hopefully save other families from the drama and costs associated with dealing with this company. Side note: since my last email to them, I have measured the canopy and it seems I have been sent the incorrect size. The box must have been incorrectly marked as Portacot size when it is in fact the standard size. Hence it not fitting. Unfortunately, the company that spruces 'customer satisfaction guaranteed', refuses to respond so I will be placing a complaint with the Ombudsman. $60 is a lot to anybody - what a shame a 'small family run business' would deceive so many small families out of their hard earned money.Similar opinion? Write a review on ieatwords.com.au!
TJediSydney, NSW
- 3 reviews
- Online store
- Verified customer
Terrible customer service - don't shop here
My experience is similar with previous posters – this company has absolutely appalling customer service compared to the standards of most retailers, and I suggest you shop elsewhere.
Without getting into the details of my experience, here are just a FEW issues I went through over a 3-month period):
• They said they attempted to call me twice to discuss a back ordered item (which they did not, not even once – I had no missed calls and no voice messages on my mobile).
• They do not define what “a reasonable time period” for shipping is if an i...Read more
4 comments
My goal was to write a summary of the experiences I had with BnG. I did not write out the whole story or it would have been a pages long description of all the trouble we went through.
This was not ... Read more
just a complaint about waiting 3 weeks for a back ordered delivery. It was the aftermath of delivery... we received damaged goods and had to wait several months for BnG to send replacement parts. It was a very distressing time to be treated the way we were, especially as it coincided with when my baby was born.Customer S.Bubs n Grubs
[Reivewers Name Removed as this was not Disclosed], Perhaps you could explain that this was from 2017 for a start.
Again, you twist words, 24 / 7 Help Desk is not a phone service was in response to y... Read more
ou wanting to speak to the person that was communicating with you after hours... at 8:29pm.Similar opinion? Write a review on ieatwords.com.au!
HelenHunter Region, NSW
- 3 reviews
- 2 likes
No problems!
I ordered an Uppababy handlebar cover about a week ago. And I received it today with no dramas.
I realised a few days after I ordered that hadn't received a confirmation email, although I could see the funds had been deducted from my account.
Coming on here I was a bit worried to be honest, with all the bad reviews, and had emailed them a query as to what was happening, but I actually received it in the mail just this morning so no problems at all!
Similar opinion? Write a review on ieatwords.com.au!
Craig
- 2 reviews
Avoid at all costs
Bubs n Grubs are not a good online store to do business with. My goods arrived with 3 items being damaged. Only one part of one of the items was replaced after I complained numerous times - generally my queries were ignored. After the replacement part arrived in worse condition than the original, I simply gave up trying to get any replacement of the other two items. I wrote a scathing review which was factually correct and Bubs n Grubs responded within a matter of hours with threats of legal action against me if I didn't apologise and retract. I found it interesting that they were so quick to respond in that manner rather than concentrate on customer service.
Similar opinion? Write a review on ieatwords.com.au!
D CroftsSydney, NSW
- 2 reviews
Faulty bouncinette
I purchased a bouncinette 5th feb 2022 when I was putting it together I noticed paint and rust on the area you inserted to secure the front two sections.
I continued putting the back parts together where there are two ends that join .I connected the mesh cover and when I picked it up to move it it fell apart.
I showed my partner when he came home and he reconnected it and as he moved it came apart agin.
I took photos of paint, rust, and the areas at the back which we had put electrisions tape on to stop it coming apart and I sent off a ticket ...Read more
Similar opinion? Write a review on ieatwords.com.au!
Lori ShawSouth East Queensland, QLD
- 2 reviews
Terrible customer service
I recently purchased a product from this store as a gift. The product was difficult to assemble and didn't appear on the box as it should. When batteries were inserted the product failed to start. My sister, who I gifted the product to, called the store to ask what her options were. She was told abruptly that all faults had to be logged online through their online portal. She asked if she could return to the store with the product to be examined. She was informed no, everything had to go online and once submitted she was to wait for a response ...Read more
via email - "dont worry" they informed her - "it's an easy process" - allegedly far easier than talking to someone on the phone. She submitted the form on Friday and waited. The only thing she received in response was a generic email telling her that it would take the team approx 24 business hrs to respond. I called the store on Tuesday at 1pm because my sister had heard nothing from them since their generic email. The woman I spoke to was quite rude and forceful at the beginning, again informing me that everything had to go online for "legal reasons" and if I replied to the email thread through their online portal someone would email me back "immediately" - FYI this also did not happen. Further to this she informed me she was floor staff and had no idea what the Help Desk does for faulty products - I assume this is because the Help Desk work out the back of the store front and maybe despite being 10 ft from each other they are not allowed to talk....who knows. Once I asked her to stop talking over the top of me and that I found it remarkable that I couldn't speak to someone, she calmed down. Again, I asked to speak with someone directly, someone from the Help Desk or the Owner, this was refused and she said "As I have already told you, you have no other option but to go through the HelpDesk, this is the only option for you." I responded that my brother in law was driving from the Sunshine Coast to Cannon Hill (2 hour drive one way) to have the issue dealt with. She remarked that she would need to check if someone was able to assist them as they hadnt been informed they were "allowed" to return to the store with the product. She then stated that most likely the product would need to be "dropped off" and left to be assessed and then my sister could return at another time to collect either a replacement, a repaired item or a refund. I informed the woman that this was entirely unacceptable, they live 2 hours away. I further informed her that I felt that would breach the ACCC laws around a reasonable time frame, if the product was found to be faulty. Fortunately they agreed to see my brother in law when he arrived. Again the store owner was abrupt and clearly annoyed at having to deliver after customer service. In fact I wouldn't at all be surprised if the only space I hear from the owner is through this review because the only time this business owner would actually care about speaking with me is once I have left my negative review - Cant wait to finally hear from you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Bubs n Grubs compares to other Mother & Baby Shops
Know better, choose better.
Lauren BGreater Melbourne (Metropolitan), VIC
Unethical practices and terrible customer service
This is a first for me - I have never before left a negative review but my experience was so bad that I feel compelled to do so to warn others who are considering dealing with this business.
I'm going to keep this factual and objective. In summary:
- On the evening of Saturday 24 Mayember 2018, I ordered an Uppababy Cruz stroller from the Bubs n Grubs website. There was no indication on the listing that the item was out of stock or on back order, so I assumed that it would arrive in time for my bub who was due in mid-December.
- The following...Read more
Similar opinion? Write a review on ieatwords.com.au!
terrible customer service
I paid over 2 months ago and nothing yet, I cannot speak to anyone and am waiting on a ticket response. The baby is now too old to use the product !
Similar opinion? Write a review on ieatwords.com.au!
LChVictoria
- Online store
- Verified customer
Questionable online practices behind a QLD-based physical store
Many reviews already posted reflect the issues with this company's online orders. I heeded the advice the first time and got burnt when getting duplicate products for my mother to care for my bub when I forgot about the site's terrible reviews.
TLDR version:
Don't buy from this store unless you're 100% certain that it works out to be the cheapest with the delivery cost, that you're not going to return it, that ALL your details are correct, and if something isn't available, DON'T proceed with the order until you research the prices / colours /...Read more
Similar opinion? Write a review on ieatwords.com.au!
Didn’t receive goods and no response to PayPal dispute!
Wow! After an issue purchasing from this store last year myself, I was disappointed to see my Mum had purchased my twins Christmas presents from here on the 12th of December last year using my paypal account & not only did they not arrive for Christmas, they still have not arrived even after emailing them and putting in a dispute through PayPal! We want a refund and I will take this further if this is not taken seriously!
1 comment
Customer S.Bubs n Grubs
Hi Lee / June (name used on order), This is not correct at all. You were emailed to check some details and we received no responses. Perhaps you need to check your junk/spam email folder. Not only did we reply to paypal, we granted a refund.
Similar opinion? Write a review on ieatwords.com.au!
MichelleBrisbane
- 4 reviews
Terrible customer service
I purchased a product that was stated as in stock on the website. When it hadn’t arrived in ten days I contacted the support team via email as there is no other way to follow up online orders. No response. i then called a physical store who told me my item had just arrived in stock and would be posted. When I asked to cancel the order was told I had to go through the online system but it was currently offline. Contacted online again three times and still no response. Shocking customer service and false info re stock availability
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Reenie222asked
Hi There,
I have place an order and paid via paypal. It was for a bassinet sheet set and a white cot valance. Have you received my order. It was made on the 13/10/16
1 answer
Customer S.Bubs n Grubs
Hi Reenie, just email our customer service team at [email protected] they will look into this and resoond quickly. For your security, we cant ask and publish your detaila on a public website.
Tylerasked
Hi, do you layby? Really loving the safety first pram but can't afford it out right.
1 answer
Customer S.Bubs n Grubs
Hi Tyler, We do offer payment plans without fees, drop our store a line and the team will be able to discuss the options available.
golocalnexttimeasked
Who out of the reviewers here have actually had legal action taken against them by Bubs n Grubs?
21 answers
Customer S.Bubs n Grubs
For What? We do not break the law.
Hi Bubs n grubs, you should really consider doing a customer service course because yours is down right appalling it is actually quite a laugh to read your comments and how you speak to your customers
I can not believe this business is still operating. I had my terrible experience with Grubs in Oct last year, they actually caused me so much stress my baby came the day we finally picked up our replacement item 5 weeks premature. This business needs to be named and shamed on a large scale.
Other Mother & Baby Shops
Baby Care Nursery
4.9(212)Nanny Annie
4.7(272)Baby Barn Discounts
4.9(111)Mocka
4.4(901)Tiny Fox
4.6(145)UrbanBaby
4.8(83)Hello Charlie
4.8(59)Nursing Angel
4.4(154)Wrigglepot
4.9(40)Ripe Maternity
4.2(173)Bubs Warehouse
4.0(380)Pat Pat
4.0(335)Other Mother & Baby Shops
Baby Care Nursery
4.9(212)Nanny Annie
4.7(272)Baby Barn Discounts
4.9(111)Mocka
4.4(901)Tiny Fox
4.6(145)
Listing monitored by Bubs n Grubs representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Customer S.Bubs n Grubs
This is so untrue it is not even worth responding to - clearly you are just attempting to defame us - As if we do not speak with customers on the phone??? You even state you spoke to us over the phone... Read more
... Seriously? And no, we do not price match AFTER you placed your order. Out of courtesy, we may have checked with the competitor and informed you of their advice to us. Simple. If someone else had a better deal at the time of placing your order why did you not purchase from them at the time? This is so ridiculous - it's not funny. We do not blame customers - nor do we take months to get parts for customers - if all of the above is true, you should to go the Department of Fair Trading and lodge a complaint. All this nonsense, because you waiting 3 weeks for delivery of baby furniture? Seriously? We advertise that baby furniture is not shipped immediately very clearly and we show this again at checkout before you place your order and we suggest you contact us if you need furniture items immediately - Furniture can take longer than small box items - there is a lot more to it than sticking a label on a box. By the way, we have full phone logs and recorded calls - so we can back everything up. We have no reason to lie like you have stated and in fact it is your statements which are very obviously factually incorrect.