??!

Reviews

2.3

1,730 reviews
5
(336)
4
(127)
3
(126)
2
(257)
1
(884)
  • Product Quality
    3.0 (352)
  • Return Claim MadeYes (45) · No (374)
  • Customer Service
    2.5 (399)
Previous
Next

Reviewer Photos & Videos

  • More
Rebecca T.

Rebecca T.

  • 4 reviews

Excellent range

published

Every time I visit my local bunnings (And adjacently most local) their range which admittedly wasn't too flash upon opening just gets better and better. Staff want to be there and give good service and really go above and beyond rather than just leaving you to walk around like in a lot of other hardware shops. Car parks are always packed so its normally faster to park on the street and just walk it in.



1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Rebecca,
Thanks so much for getting in touch, we are so happy to hear about this experience. Can you please let us know what your local store is as we would like to reward them for their outstanding work.

Alf Mittelsmerz

Alf MittelsmerzAdelaide

  • 14 reviews
  • Verified customer

Online orders - poor communication

published
Return Claim MadeNo
2 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse
Alf Mittelsmerz
Alf Mittelsmerz

Poor customer service and unacceptable attitude

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNunawading, Victoria
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse
Hardware Shops

Find out how Bunnings Warehouse compares to other Hardware Shops

Know better, choose better.

Compare all
Maggie L.

Maggie L.Perth, WA

  • 2 reviews

Great Job Bunnings Harrisdale! Round of applause.

published

Husband and I went to Bunnings harrisdale on weekend for some paint for the living room. For a busy day the lady at the paint desk was happy to help out. Great how they now have four people in an aisle, much safer! Decided to buy some more seedlings as well but to my dismay they had sold out, opted for seeds instead which they had luckily just got in and had lovely conversation with employees! A young girl helped me find insect netting and was so helpful and happy during these times. store had a nice clean layout and the staff made me feel more than welcome. Will definitely come back next time. Good job Bunnings harrisdale!

Customer Service
Product Quality
Store Locationharrisdale bunnings
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Maggie,
Thanks so much for sharing this feedback with us. We love hearing positive feedback like this. We have passed this onto the stores leadership team to make sure they are recognised for this great work.

Dave

Dave

  • 2 reviews

Home Delivery needs vast improvement

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMunno Para SA
See all answers
2 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Dave,
Thanks so much for providing this feedback. We apologise for the issues you have previously faced and we have raised this directly with our delivery team.
We appreciate your feedback as it helps us improve our customer service offer.

Dave
Dave

Improving the delivery techniques will go a long way to making your customers happy. Everyone else who we order material from online deliver it to the door, so why not the Bunnings contractor. Thanks.

Jgg

JggSydney, NSW

Estilo range - bathroom vanities

published
Product Quality
Store LocationMile END SA
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse
John

Johncanberra

  • 6 reviews

Why are people bashing Bunnings?

published

Looks like people are really bored if all they gave to do is bash Bunnings. Almost all of the bad press here relates to individual employees. Sure they can give them training, but people will be people, and lets face it, Australians are inherently rude and belligerent - its in our DNA! Name one other store that will still give a return to customers who, for example, abuse a product until it breaks, or just use something for a one off job then take it back and lie about the circumstances. Get over it people!

Customer Service
Return Claim MadeNo
Store Locationnsw
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello John,
Thanks so much for sharing this we love hearing positive feedback like this :)

Bunnings floating shelf

Bunnings floating shelfMurray Region, NSW

Montgomery 1800 Floating shelf

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlbury
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse
Liam D.

Liam D.Perth, WA

  • 2 reviews

I need supies for uni. Uegently

published

I had $20 and needed a selection of acriyc paints and open pay saved me.ii was freaking out.so badly.the fact id that without this serviice i would be in a lot worat situation

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunnings
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Liam,
That's super great to hear! We appreciate the review :)

Hardware Shops

Find out how Bunnings Warehouse compares to other Hardware Shops

Know better, choose better.

Compare all
John J.

John J.Metropolitan Adelaide, SA

Rude mongrels hide behind there job

published

Rude mongrels hide behind there job when accusing someone of being a thief, I have spent hundreds of dollars at the store and always show my bag and am not a thief yet some scumbag security guard takes a dislike to you and next thing I'm being called a thief and being told to leave the store For no reason. A couple of the ladies who work there are nice and but in general not a good store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWoodville
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse
Tim

TimMetropolitan Adelaide, SA

Bunnings Have Stolen My Last $300 from my account

published

Went online spent last of my money to try and keep my business going and do one last job.
I want to avoid COVID-19 as my wife is high risk and dont want to go into a store.
The website froze.
Still took money from my account.
Tried to log in and my account was activated and there is no record of me or my transaction.
I have no money now and cant do my last job before shutdown.
What do i do now??
Why would a company like bunnings in a rush for online sales ruin my business.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMile End
See all answers
2 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Tim, we are really sorry to hear about this recent experience. Can we please confirm the best phone number to reach you on? Please also feel to get in touch with our customer support team on 1800 797 586.
- Kate.

Tim
Tim

Arrived 7 days later

NBS

NBS

  • 7 reviews

Rude customer service at bunnings Harrisdale

published
Customer Service
Return Claim MadeNo
Store LocationHarrisdale
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
Grant

GrantSydney, NSW

DONT respond back to that twit Michael comment below.

published

Bunnings don’t respond to that below comment you guys are doing terrific job. If that piece of crap thinks he doesn’t like the one in one out rule simple stay at home. Like the government has told you. I would like to know what that knob bought that was essential from Bunnings maybe a brain. He better of bought a hot water system or electrical stock. Bunnings I know this is a hard time for you guys keep your head up don’t worry about these negative twits. Very happy with this company I can’t wait when it’s safe to spend all my cash with you guys. Negative customers remember you are not working in these hard times please relax n give them a break

Customer Service
Product Quality
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Grant, thanks for your support.
- Kate.

Andie

Andie

  • 2 reviews
  • Verified customer

Customer centricity still central in this pandemic.

published

I went in the store today to buy lightbulbs. The whole experience that the staff in the Artarmon store in NSW created to keep people safe from the current pandemic was extraordinary. But the most amazing thing was it was done with such professionalism, kindness, humour and appreciation. I must admit that I really didn’t want to go, as other retail outlets make the whole purchasing process so hard and unfriendly, but I had to as I had no spare lightbulbs. The staff in this store set a high example of how this crisis can be made to be manageable and still customer centric. Thank you so much Bunnings Artarmon.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationArtarmon, NSW
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Andie, this is great to hear, thanks for letting us know about your recent experience at our Artarmon Warehouse. We will share this great feedback with our team. Thanks again.
- Kate.

Robert M

Robert MAU

  • 8 reviews

Chilli seeds $.60 each

published

Chilli seeds $.60 per seed!
Well that really takes the cake, bought a packet of chilli seeds from Bunnings $4.90 open them up there were eight seeds in the pack!
Cost $4.90 - chilli seeds - 8 of them! Bunnings right. How can they rip consumers off like this?
I think they just fail to carefully select the right products to sell. It's like the old WA Salvage but triple the price. This is what a monopoly does.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationO’Connor
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
Hardware Shops

Find out how Bunnings Warehouse compares to other Hardware Shops

Know better, choose better.

Compare all
Michael

Michael

  • 2 reviews

COV-19

published

Disgusting one in one out rule atm. People queuing in the hot sun to spend their money. And then there's the severely unfriendly staff with minimal information and training. Implement a better system or close your doors, Bunnings!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalcatta
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Michael, thank for your feedback. We will share this feedback with the stores leadership team. If you would like to hear from our team, please provide your details on the following link.

Why hire such people?

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
John13

John13Perth, WA

  • 41 reviews
  • 2 likes

Bunnings - beware the unwary.

published
Customer Service
Product Quality
Return Claim MadeYes
2 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning John, thanks for sharing your review. If you’d like someone to get in touch to discuss further, please let us know your phone number.
- Kate

John13
John13

I fail dismally to see the logic here - and just what is the point? Bunnings have been listening to me for years - but they hear nothing.

Daphne

DaphneGreater Melbourne (Outer), VIC

Excellent service with online order

published

Bunnings replaced a product I had ordered (wrong colour) within 2 days. They responded within hours to my critical review. Then delivered new item and collected original the day after I initially spoke to them. Excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWerribee
See all answers
1 comment
Bunnings Warehouse
Steve H.Bunnings Warehouse

Good morning Daphne, thanks for this great feedback. We will share this feedback with our team.
Thanks heaps,
Kate.

Not Fantastic

Not FantasticSydney, NSW

  • 2 reviews

Don't order online from Bunnings

published

Don't get caught ordering online from Bunnings, I ordered click and next day collect from website which said item was in stock but then after receiving no confirmation email called the Bunnings store to be told items were out of stock and would be on back order or I had to cancel order. Just a waste of time.

Return Claim MadeNo
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning, thanks for taking the time to provide feedback. We are sorry to hear about this experience. Would we be able to confirm your order number so we can investigate this further? Thank you.

Page 2 of 87
See all Bunnings Warehouse reviews

Questions & Answers

BillK

BillKasked

Can i use zippay instore at self serve checkouts?

No answers
Greg

Gregasked

Hi Bunnings
Why is it that I am no longer able to see reviews that have been posted on products on your website.
I have been looking for a couple of products and before purchase I have wanted ti see what customers have thought of them. One product I have looked at for example, is a Ryobi Air Compressor that has 6 customer reviews. When I look at the product there is no where to see feedback. This is not the only product that this is occurring with, but, all of your range where feedback has been left.

1 answer
Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi Greg, thanks for getting in contact and for flagging this with us. It sounds there may be a glitch, can you please send us a screen shot via email of the product you were referring to and what you are seeing? The email address is [email protected]. We will look into this.
- Kate.

rohan

rohanasked

cost of a spare battery for a Ryobi RLM36X46S52 please

2 answers
Bill Z.
Bill Z.

Check the bunnings website

Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Rohan,
Thanks so much for reaching out, this may be what you are after: https://www.bunnings.com.au/ryobi-36v-2-6ah-lithium-hitech-battery-pack_p0172883
If you need more info please get in touch with us at:

Get an answer from our members and Bunnings Warehouse representatives

Other Hardware Shops

Previous
Total Tools

Total Tools

4.6(4,977)
Sydney Tools

Sydney Tools

4.2(1,833)
Edisons

Edisons

4.2(1,263)
Stratco

Stratco

4.2(1,220)
Toolmart

Toolmart

4.6(70)
GYC

GYC

3.6(12)
Jaybro

Jaybro

5.0(1)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.