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Online store, Physical storeRikkySydney
- 2 reviews
Perfect service
After I accidentally selected "pickup" as a shipping option, I gave them a call and they re-arranged delivery for later that day
Perfect service!
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AstridGledswood Hills
What a welcome shopping experience
I was amazed at the ease of this purchase. Steve, the salesman was refreshing to talk to - no crap- just great service and good prices.
The delivery man was a class above - he arrived punctually and within a few minutes had the t.v. unpacked, on the stand, and working.
Ordered on Monday, up and running on Wednesday... Awesome.... Thank You.. Astrid
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mini7208Melbourne
Painless purchase process
After 9 years on my last Sony Bravia,I bought a new big screen Sony TV from Buysmart. They were the cheapest but I hadn't heard of them. Most reviews on them was good so I bought mine too.
I received it within a couple of days. The whole process was very painless and wouldn't hesitate to order online again.
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TonySydney
- Buy Smarte
- Verified customer
Great Communications and Responsive Customer Service
Bought a Samsung 65” curved QLED from Buy Smarte. Delivery was available next day after paying online via PayPal using AMEX for no surcharge. On opening TV it was clear that the backing of the set had separated from the panel. Contacted Buy Smarte who arranged for a replacement in 48hrs (I am in Sydney and the company is in Sydney). They use Harvey Norman to deliver so no issues there. TV looks great! I believe this is a design issue for these curved Samsungs (who no longer sell this model in Australia) however Buy Smarte believe the TV was dropped. Either way a positive experience.
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- Buy Smarte
- Verified customer
Excellent Customer Service
I purchased a new 65 inch Samsung Q9 TV from Buy Smarte. They were significantly cheaper. Unfortunately the TV was damaged. Buy Smarte were very helpful and promptly arranged a replacement. I highly recommend Buy Smarte.
I cannot recommend Samsung however. I notified Samsung about the damage. Samsung were hostile and refused to accept the damage. Thank goodness for Buy Smarte or I would have paid thousands of dollars on a broken TV. Shame on Samsung. I shall overlook Samsung products in the future due to their poor customer service.
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FrankBrisbane
Quick and efficient service and delivery
I purchased an LG 50UK6540 50" LED TV, it took a day and a half for delivery from Sydney to Brisbane. Came in perfect condition. Great T.V. Good service.
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ZippyACT
- Buy Smarte
- Verified customer
BEST DECISION OF 2018! Amazing television, great price & fantastic service
I purchased a brand new Samsung QLED 75" Series 9 from Buy Smarte saving at a very competitive price. The television was worth every cent I spent on it. Picture quality and responsiveness is just perfect. The team at Buy Smarte were very easy to deal with, responsive and communication regarding delivery was faultless. Happy to recommend both the television and Buy Smarte!!
I will be back for more Buy Smarte. Thank you
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MarkRichmond
- Buy Smarte
- Verified customer
Factory second top quality and great service
I ordered online and the TV arrived the next day. Delivery was on point. Although the remote didn't work perfectly at first, the team at Buy Smarte were extremely helpful and quick to respond with a solution. Our TV is now in perfect working order and we couldn't be happier.
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DonoSydney
- 2 reviews
Unbelievable prices and friendly helpful service!
Was tossing up between Factory Second or Brand New in Box television. Found these guys whose prices on both were so competitive and they helped me work through the pros and cons of a Seconds VS Brand New. Purchased a brand new Samsung 65" from these guys!! Communication was great, very friendly staff and got my television delivered to me in no time.
Will be recommending to all and will be back myself.
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mtyani5Launceston
- 3 reviews
- Buy Smarte
- Verified customer
Great price, great product, great service A++++++++
We bought a TEAC smart TV, It was exactly as it should have been :-) The delivery was just as quoted.
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Great service and understanding
Purchased a TV, it was damaged on arrival, Buy Smarte replaced it with a new one within a week, did not request a return or any other costs to me.
Very happy with the service and assistance.
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Atticus Fetch
- 22 reviews
- 18 likes
Absolutely Delighted
I am delighted at the speed of the delivery (Sydney to Brisbane less than 22 hours) and the ease of use on their website.
I will definitely be purchasing through this business again.
Also saved about $80 on other site I was considering.
1 comment
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KeithSydney
Fantastic experience and best price
I was dubious when JbHiFi couldn’t come close to a price match for a new LG OLED TV. Even more so when they had more than one in stock. I decided to drive over and collect on a Sunday morning for fear of missing out. I’d measured the car and the TV fitted lying flat in the packaging. When I got to the shop - which I was pleased to see actually existed - I was told the TV had to stay vertical in transit. There was even an indicator on the box to show if it hadn’t. I decided to pay the $69 and not risk an expensive mistake.
Disappointed, I head...Read more
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Lyn Dowd
- 3 reviews
Service
I compliment the Company, Bas, and Massa, on their service and honesty. They were all fabulous and very much appreciated
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Excellent Customer Service
I purchased a factory second Samsung 55" QLED TV from here a few weeks ago. Unfortunately I experienced some minor issues which might just be me being overly picky for my specific use, considering it is a factory second TV which was priced very fairly.
However despite that, Buy Smarte were quick to accept the returns and the customer service was impeccable, everyone from the delivery driver to the staff workers. Even though I decided to choose the refund in the end, I will probably opt to buy a Brand New TV from here instead when the price i...Read more
s right for me. I definitely won't hesitate to recommend others to shop from here in the future as the prices are very competitive for both their Factory Seconds and Brand New TV's and more importantly I really felt that their customer satisfaction was their number one priority.Similar opinion? Write a review on ieatwords.com.au!
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Superdooperj
- 2 reviews
- 1 like
Great service and great pricing!!!
I had one of the best shopping experiences with Buysmarte.
Their prices on their TVs were very competetive. Cheaper than all the big retailers as well.
They took the time to make sure I got the right products for my needs. Their delivery service was great and TV was delivered in the time frame advised.
Quick and efficient service. Will be back again.
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ArchieSydney
The best deal on the web,with 5 star service.
I've been looking for a new phone for sometime and finally settled for the Samsung S8.
100s sell this online but I was particularly looking for Australian stock for warranty purposes.
This store was the only store that had the Australian stock at a comparable price to the parallel imports found online.
Outstanding pre sales service by the team and the next day delivery was just the icing on the cake!
I shall be back for more bargains soon!
Thank you Buysmarte.
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MregmiSydney, NSW
- 6 reviews
- Buy Smarte
- Verified customer
Very bad customer service
Dear people, do not buy expensive appliances from the cheap retailers, even if you have to pay couple of dollars more, its always worth to deal with the well reputed retailers. I bought a factory second tv from Buysmarte few weeks back, found more dents and dings at home then in the store, I called them the next day and requested if I can get it returned and buy a brand new instead, they asked me to pay 33% of original purchase as return fee. If it was JB hifi, Harvey Norman or Binglee or any other good retailers, this would've been a non issue...Read more
and I would be able to exchange my TV without any problem, as I've always delt with them without any issue. This time went for a cheap option and had to deal with a very rude customer service and have to settle with a TV with major cosmetic damages. If you spending money, do not fool yourself, always go for a big name retailers.Similar opinion? Write a review on ieatwords.com.au!
erikmelbourne
- 2 reviews
- 5 likes
- Buy Smarte
- Verified customer
Unpleasant return process
-I received faulty product
-they asked me to pay for return shipping, although it's their fault
-had to negotiate with them so that they pay for return shipping
-called me to express "disappointment" about how i packed returned item and they said it may have been damaged in transport due to my bad packaging
-eventually i got a refund, item wasn't damaged in transport
Caused me a lot of unnecessary stress. I found their return process unprofessional. Why would they call me to scold me about packaging issues although there was no damage after all? Why wouldn't they pay for return shipping by default?
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LorySYDNEY
The best value for money products
It's worth checking out this shop and their online offering, you can find excellent bargains on appliances, good quality and great service! I will definitely be coming back for more..
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Questions & Answers
Primrose G.asked
Can you choose a delivery date further then 3 days.
No answers
Steve Lasked
I need a number of 32" tvs for a studio setup. Can you get all matching in Factory second?
2 answers
Buy S.Buy Smarte
Hi Steve,
Thank you for your inquiry. How many would you require and in what time frame would you need them in?
We look forward to your reply.
Have a great day.
Thanks but not 100% yet. Either 5 32" and 1 48" or 6 32..I need them all to be the same model. I will contact the store. Thanks!
powerbeckasked
Hi. I want to buy a TV from you guys. Any chance of a New Customer Discount? Say 10% :)
Thanks
Mike
4 answers
I would stay well clear
If I were you I'd go to a reputable company like Harvey Norman or JB hifi, if you're shopping for a tv. Please read my post on product review concerning my nightmare experience with BuySmarte. They're simply the worse place to buy anything from. Hope this helps...
They are already discounted. Beware as they are factory seconds. ....
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Atticus Fetch
Purchase 2 more items via this company & again effortless. With delivery arriving less than 27 hours after order. Love the creative packing as it adds protection from the standard packaging.