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Reviews

4.3

108 reviews
5
(86)
4
(5)
3
(0)
2
(1)
1
(16)
  • Product Quality
    4.6 (11)
  • Return Claim MadeYes (4) · No (9)
  • Shipping
    4.4 (9)
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Rikky

RikkySydney

  • 2 reviews

Perfect service

published

After I accidentally selected "pickup" as a shipping option, I gave them a call and they re-arranged delivery for later that day
Perfect service!

Astrid

AstridGledswood Hills

What a welcome shopping experience

published

I was amazed at the ease of this purchase. Steve, the salesman was refreshing to talk to - no crap- just great service and good prices.
The delivery man was a class above - he arrived punctually and within a few minutes had the t.v. unpacked, on the stand, and working.
Ordered on Monday, up and running on Wednesday... Awesome.... Thank You.. Astrid

mini7208

mini7208Melbourne

Painless purchase process

published

After 9 years on my last Sony Bravia,I bought a new big screen Sony TV from Buysmart. They were the cheapest but I hadn't heard of them. Most reviews on them was good so I bought mine too.
I received it within a couple of days. The whole process was very painless and wouldn't hesitate to order online again.

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Tony

TonySydney

Great Communications and Responsive Customer Service

published

Bought a Samsung 65” curved QLED from Buy Smarte. Delivery was available next day after paying online via PayPal using AMEX for no surcharge. On opening TV it was clear that the backing of the set had separated from the panel. Contacted Buy Smarte who arranged for a replacement in 48hrs (I am in Sydney and the company is in Sydney). They use Harvey Norman to deliver so no issues there. TV looks great! I believe this is a design issue for these curved Samsungs (who no longer sell this model in Australia) however Buy Smarte believe the TV was dropped. Either way a positive experience.



Excellent Customer Service

published

I purchased a new 65 inch Samsung Q9 TV from Buy Smarte. They were significantly cheaper. Unfortunately the TV was damaged. Buy Smarte were very helpful and promptly arranged a replacement. I highly recommend Buy Smarte.

I cannot recommend Samsung however. I notified Samsung about the damage. Samsung were hostile and refused to accept the damage. Thank goodness for Buy Smarte or I would have paid thousands of dollars on a broken TV. Shame on Samsung. I shall overlook Samsung products in the future due to their poor customer service.

Frank

FrankBrisbane

Quick and efficient service and delivery

published

I purchased an LG 50UK6540 50" LED TV, it took a day and a half for delivery from Sydney to Brisbane. Came in perfect condition. Great T.V. Good service.

BEST DECISION OF 2018! Amazing television, great price & fantastic service

published

I purchased a brand new Samsung QLED 75" Series 9 from Buy Smarte saving at a very competitive price. The television was worth every cent I spent on it. Picture quality and responsiveness is just perfect. The team at Buy Smarte were very easy to deal with, responsive and communication regarding delivery was faultless. Happy to recommend both the television and Buy Smarte!!

I will be back for more Buy Smarte. Thank you

Mark

MarkRichmond

Factory second top quality and great service

published

I ordered online and the TV arrived the next day. Delivery was on point. Although the remote didn't work perfectly at first, the team at Buy Smarte were extremely helpful and quick to respond with a solution. Our TV is now in perfect working order and we couldn't be happier.

Dono

DonoSydney

  • 2 reviews

Unbelievable prices and friendly helpful service!

published

Was tossing up between Factory Second or Brand New in Box television. Found these guys whose prices on both were so competitive and they helped me work through the pros and cons of a Seconds VS Brand New. Purchased a brand new Samsung 65" from these guys!! Communication was great, very friendly staff and got my television delivered to me in no time.

Will be recommending to all and will be back myself.

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mtyani5

mtyani5Launceston

  • 3 reviews

Great price, great product, great service A++++++++

published

We bought a TEAC smart TV, It was exactly as it should have been :-) The delivery was just as quoted.

Great service and understanding

published

Purchased a TV, it was damaged on arrival, Buy Smarte replaced it with a new one within a week, did not request a return or any other costs to me.
Very happy with the service and assistance.

Atticus Fetch

Atticus Fetch

  • 22 reviews
  • 18 likes

Absolutely Delighted

published

I am delighted at the speed of the delivery (Sydney to Brisbane less than 22 hours) and the ease of use on their website.

I will definitely be purchasing through this business again.

Also saved about $80 on other site I was considering.

1 comment
Atticus Fetch
Atticus Fetch

Purchase 2 more items via this company & again effortless. With delivery arriving less than 27 hours after order. Love the creative packing as it adds protection from the standard packaging.

Keith

KeithSydney

Fantastic experience and best price

published
Lyn Dowd

Lyn Dowd

  • 3 reviews

Service

published

I compliment the Company, Bas, and Massa, on their service and honesty. They were all fabulous and very much appreciated

Excellent Customer Service

published
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Superdooperj

Superdooperj

  • 2 reviews
  • 1 like

Great service and great pricing!!!

published

I had one of the best shopping experiences with Buysmarte.
Their prices on their TVs were very competetive. Cheaper than all the big retailers as well.

They took the time to make sure I got the right products for my needs. Their delivery service was great and TV was delivered in the time frame advised.

Quick and efficient service. Will be back again.

Archie

ArchieSydney

The best deal on the web,with 5 star service.

published

I've been looking for a new phone for sometime and finally settled for the Samsung S8.
100s sell this online but I was particularly looking for Australian stock for warranty purposes.

This store was the only store that had the Australian stock at a comparable price to the parallel imports found online.
Outstanding pre sales service by the team and the next day delivery was just the icing on the cake!

I shall be back for more bargains soon!

Thank you Buysmarte.

Mregmi

MregmiSydney, NSW

  • 6 reviews

Very bad customer service

published
erik

erikmelbourne

  • 2 reviews
  • 5 likes

Unpleasant return process

published

-I received faulty product
-they asked me to pay for return shipping, although it's their fault
-had to negotiate with them so that they pay for return shipping
-called me to express "disappointment" about how i packed returned item and they said it may have been damaged in transport due to my bad packaging
-eventually i got a refund, item wasn't damaged in transport

Caused me a lot of unnecessary stress. I found their return process unprofessional. Why would they call me to scold me about packaging issues although there was no damage after all? Why wouldn't they pay for return shipping by default?

Lory

LorySYDNEY

The best value for money products

published

It's worth checking out this shop and their online offering, you can find excellent bargains on appliances, good quality and great service! I will definitely be coming back for more..

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Questions & Answers

Primrose G.

Primrose G.asked

Online store

Can you choose a delivery date further then 3 days.

No answers
Steve L

Steve Lasked

Buy Smarte

I need a number of 32" tvs for a studio setup. Can you get all matching in Factory second?

2 answers
Buy Smarte
Buy S.Buy Smarte

Hi Steve,

Thank you for your inquiry. How many would you require and in what time frame would you need them in?
We look forward to your reply.

Have a great day.

Steve L
Steve L

Thanks but not 100% yet. Either 5 32" and 1 48" or 6 32..I need them all to be the same model. I will contact the store. Thanks!

powerbeck

powerbeckasked

Buy Smarte

Hi. I want to buy a TV from you guys. Any chance of a New Customer Discount? Say 10% :)

Thanks

Mike

4 answers
margaret s
margaret s

I would stay well clear

Tim Graham
Tim Graham

If I were you I'd go to a reputable company like Harvey Norman or JB hifi, if you're shopping for a tv. Please read my post on product review concerning my nightmare experience with BuySmarte. They're simply the worse place to buy anything from. Hope this helps...

Darren
Darren

They are already discounted. Beware as they are factory seconds. ....

Get an answer from our members

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