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Reviewer Photos & Videos
Helpful staff, easy process
I had to order a Year 9 book that we didn't order with the rest of the book list. I rang Campion and the staff were helpful in determining if the book was in stock and the quickest and easiest process for receiving the required text book. The correct book was delivered within a week.
1 comment
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Very professional
Delivered within minutes of purchase, even though I thought there was problem the Client Service operator I talked too, sorted my concern immediately. Very easy to deal with and extremely helpful to a poor IT person.
1 comment
Campion E.Campion Education
Hi Paul, we are so pleased that you were happy with the speed of delivery of your item and that our customer service team were able to help you. Thank you for taking the time to post a review, we really appreciate it.
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CathyGreater Melbourne (Outer), VIC
Great
Needed book code in a hurry received it within minutes to enable year 12 to do online stuff during these unprecedented times. Always found campion to be helpful and staff are friendly.
1 comment
Campion E.Campion Education
Hi Cathy, we are so happy to hear that we were able to assist you so promptly in your hour of need. Thank you for taking the time to post a review, we really appreciate it.
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Stephen HallGreater Melbourne (Metropolitan), VIC
Simple, easy process
Had to order a year 10 book as it was left out of original order, The process to locate and find what I needed was simple, and the book was delivered on time. Too easy !
1 comment
Campion E.Campion Education
Hi Stephen Hall, thank you for taking the time to post a review. We are very happy to hear that you found the process of ordering online and home delivery to be simple and on time. Thank you.
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So easy to get what my child needed
I love the ease of ordering and the quick postage times. It makes things so much less stressful in the already stressful situation of "back to school"
Thank you Campion :)
1 comment
Campion E.Campion Education
Hi Donna, we are very pleased to hear that you find ordering online with us to be easy and postage to be quick. Thank you for taking the time to post a review, we really appreciate it.
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KathyGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great service.
The team at Campion always help me find what I need, whether it be on the shelf, require on online order or further investigation. Great service, prompt, professional and polite.
1 comment
Campion E.Campion Education
HI Kathy, thank you for taking the time to post a review. We are very pleased to hear that you always find our customer service staff to be helpful, prompt, polite and professional. Thank you.
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All Good -
Purchased E20182-Digital VIC Essential Maths 10/10A for student - unable to access product - Cambridge was able to assist in accessing their learning material with a new account. All good. Pleasantly surprised at the level of assistance.
1 comment
Campion E.Campion Education
Hi Concerned Parent, we are please to hear that you were able to have your problem solved. Please be aware that you are able to contact our Digital Helpdesk at [email protected] at any ti... Read more
me for assistance with any digital products, or call our Customer Support team on 1300 433 982. Thank you for taking the time to post a review.Similar opinion? Write a review on ieatwords.com.au!
MaryGreater Melbourne (Metropolitan), VIC
Happy customer
I was very impressed with what turned out to be a next day delivery. I made the order and by the next day I had received the required book. Excellent.
1 comment
Campion E.Campion Education
Hi Mary, we are so glad that you were impressed with our fast service. Thank you for taking the time to post such a positive review, we appreciate it.
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Great online help.
Need help with activating ebook code. Help was amazing . Great job online help. I had my problem solved within minutes. I can highly recommend the service provided from Campion books.
1 comment
Campion E.Campion Education
Hi J r c, thank you for taking the time to post a review, we really appreciate it. We are very pleased to hear that our customer service team were able to help you quickly and thank you for the recommendation.
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bpjfaxPerth, WA
I dislike monopoly providers
Through much of my son's primary education, I avoided using Campion completely. Their prices are high, their deadlines are absurd, and they are not transparent about the support they provide the community. Other parents and I bought his books online from the publishers directly in bulk and generally had a better experience. I certainly did not buy any of the stationery from Campion. OfficeWorks and similar outfits provide more choice and lower prices. Now that he is in high school, I have less choice. I don't understand how the WA Department of Education can get away with selecting a single provider for this service.
1 comment
Campion E.Campion Education
Hi bpjfax, I’m sorry to hear you feel our prices are more expensive than you’d like. We are an Australian family-owned business and do our best to price products competitively, and all our textbooks ... Read more
and eBooks are sold at RRP which is set by the publisher. The deadline you refer to is the order due date and it is set in conjunction with your school to help ensure that every student and class receive their order in full and on time for the start of the school year. If you are unable to place your order by this date you can still order through us and receive home delivery, or visit us in-store. In regards to our community support, all information about the charities we support can be found on our Partnerships page on our website (https://www.campion.com.au/partnerships/) and in a variety of social media posts. We are very proud of the affiliations that we have. And we do not have any arrangement with the WA Department of Education as being the sole supplier of school resources in the state. Thank you for taking the time to provide your feedback as we are always looking at how we can improve.Similar opinion? Write a review on ieatwords.com.au!
SteveMetropolitan Adelaide, SA
- 2 reviews
Best service
Have been using Campion for the last 2 years can’t do it without their services anymore
Whether in store on phone or delivery they have the best help and customer service
1 comment
Campion E.Campion Education
Hi Steve, thank you for taking the time to post a review, we really appreciate it. We are so pleased that over the last two years you have appreciated our customer service in-store, on the phone and our home delivery. Thank you.
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gemSouth West, WA
great service
Ordered required items after start of school year, many items were out of stock due to this but were delivered quickly and efficiently to home as they arrived, very convenient
1 comment
Campion E.Campion Education
Hi gem, it is great to hear that you found delivery to be quick and efficient and our service to be efficient. Thank you for taking the time to write us a review, we appreciate all feedback.
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Great service
I’ve always had good service from all the staff who work there. They are very courteous and helpful and at times have gone beyond their normal service to help me out.
1 comment
Campion E.Campion Education
Hi Ravindran Mukunthini A, thank you for taking the time to post a review, we really appreciate it. We are very pleased that you have always been happy with our service and found our customer service staff to be courteous and helpful. Thank you.
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HJBSydney, NSW
Fast turnaround
Speedy turnaround, quick home delivery, received much sooner than expected. Book corners very slightly squashed/damaged - due to being packed loosely in a brown padded bag without corner protection for books.
1 comment
Campion E.Campion Education
Hi HJB, our apologies that there was some slight damage to the corners of your books, but we are pleased that you found there to be a speedy turnaround of your order and quick delivery. Thank you for ... Read more
taking the time to write us a review because we appreciate all feedback.Similar opinion? Write a review on ieatwords.com.au!
JeanzPerth, WA
- 2 reviews
school books
Campion have always been efficient and prompt with all my online book orders even in their busiest times . I usually do 2 or 3 children at a time and its a great service. Thank you
2 comments
Campion E.Campion Education
Hi Jeanz, thank you for taking the time to post a review, we really appreciate it. WE are pleased that you have always found our service to be prompt and efficient even in the busy times. Thank you.
I only like to report good service and your service is ace!!!
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service
very prompt delivery of all items, conveniently sent to my work. Easy to use system for selecting items, I was able to use my mobile phone to complete what I needed
1 comment
Campion E.Campion Education
Hi Cassie, we are very pleased to hear that you found delivery prompt and convenient, and that you found our online ordering system easy to use. Thank you for taking the time to write us a review.
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MazCentral Highlands and Goldfields, VIC
Excellent prompt service and delivery!
We ordered a school book midway during term one that we had overlooked in usual order at the start of the school year. We live out in the bush and it was still delivered in 2 days. Great prompt service and free delivery.
1 comment
Campion E.Campion Education
Hi Maz, it is fantastic to hear that we could get your book to you so quickly despite your location. Thank you for taking the time to write us a review, we really appreciate it.
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DaleSydney, NSW
Prompt & Efficient
Ordered some extra's textbooks and the order was processed & delivered in a timely manner.
From placing the ordering to the delivery at our door very efficient process. Books arrived in good condition with no marks or damage
1 comment
Campion E.Campion Education
Hi Dale, thank you for taking the time to write us a review, we really appreciate it. We are so pleased that you appreciated the timely manner in which your books were processed and delivered, and that you found the process efficient. Thank you.
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Great follow up
Timely service, and when I had an issue with the books I ordered (My fault I accidentally ordered the wrong book) it was resolved quickly and painlessly by friendly and helpful staff.
1 comment
Campion E.Campion Education
Hi Bill K, we are so pleased to have been able to quickly help you with your incorrectly ordered book and it is great to hear that you found our customer service staff to be friendly and helpful. Than... Read more
k you for taking the time to post a review, we appreciate it.Similar opinion? Write a review on ieatwords.com.au!
Deb C.Greater Melbourne (Metropolitan), VIC
Efficient service helpful staff
The Campion website is easy to navigate, delivery was prompt and staff are helpful if you call with questions. I have always found this company easy to deal with and efficient.
1 comment
Campion E.Campion Education
Hi Deb C, it is fantastic to hear that you have always found our service easy and our customer service staff helpful. Thank you for taking the time to write us a review.
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Questions & Answers
Amanda Leeasked
I went to shop to buy my daughter’s booklist and I was told ‘levy’should be ordered through online. However, I came home and tried to order them but couldn’t.. what should I do? No more order through online????? And can’t buy at retail center or at school. Where should I buy them??
1 answer
Campion E.Campion Education
Hi Amanda, when you went in store the customer service staff were correct in telling you that you need to purchase a 'levy' item on your resource list as part of an online order. It is strange however that you were unable to complete an online order and I'd like to look into this further for you. I will send you a private message to gather further details about your situation. Thank you.
katara b.asked
Has anyone not received a book ordered? If so, how do you resolve the issue?
3 answers
Campion E.Campion Education
Hi katara b, our apologies that you have not received a book ordered. I will send you a private message to get some more information and hopefully we can resolve your issue for you. Alternatively, please call our Customer Service team on 1300 433 982 or email us at [email protected]. Thank you.
My orders both have books missing with no explanation or mention of them on the invoice... I would like an answer as well. Considering I paid $22 to have 4 books delivered, I expect to be notified if they are not available or delayed. Not happy Campion.
Campion E.Campion Education
Hi Jennifer R. we're very sorry to hear you have books missing from your orders. I will message you privately to gather your order information so we can look into this further for you. Thank you.
Lorraine Walkerasked
Would like to see what books you have in stock., and be able to just type in what I am looking for without having to purchase the book.
1 answer
Campion E.Campion Education
Hi Lorraine, thank you for your enquiry about purchasing from us. Unfortunately, we do not have a catalogue of products online available to the general public as we are generally a booklist service for schools, however, we are happy to assist and you can certainly give us a call on (02) 8905 8691. Thank you.
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Campion E.Campion Education
Hi Caryn C, thank you for taking the time to write us a review, we really appreciate it. We are so pleased that you found our phone customer service staff to be helpful and that you were happy with the delivery speed. Thank you.