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Amazing communication
Michelle and Lucy sorted my isubscribe when we moved house and made sure it went to the correct address. Very impressed with their service. Lovely to deal with and my magazine arrived when they said it would.
1 comment
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whiteyPeel, WA
- 2 reviews
Courtesy
Impressed with the courtesy of Michelle when i asked whether my order had been received, who answered politely and promptly. I foregot to ask when I may receive my 1st magazine, so at the risk of being a pain in the backside I would appreciate an indication when,please . Thank you - you don't need to worry about
staff efficiencies! Regards Alan White
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hazelmc63South East Queensland, QLD
- 3 reviews
Great Support
I needed to follow up on a subscription for an elderly gentlemen who was worried about not receiving his first magazine even though I told him the website said 10 to 13 weeks. The lady I spoke to was happy to follow this up for me and he in fact did receive his first issue that same day. They are very helpful and happy to assist.
1 comment
Hunter D.isubscribe
hi Hazel, thank you for taking the time to write your review. I'm glad we clarified things for you. Some magazines, particularly overseas titles, do have a longer than expected set up period but will ... Read more
arrive on or around the retail on sale date once the first issue is received, pending any postal issues that we can' control. Cheers, HunterSimilar opinion? Write a review on ieatwords.com.au!
Great service.
I organised two magazine subscriptions for my elderly mum as a birthday surprise. However, in conversation before her birthday and before magazine delivery, she told me she didn't think much of a particular magazine, preferring another. Guess which one I had selected? But no problem, after one telephone call to isubscribe's helpful receptionist, I was able to switch to the preferred magazine. So easy! Next time, I'll be giving myself a subscription! Thank you isubscribe.
1 comment
Hunter D.isubscribe
Hi Jan, thanks for your kind review. It's not an uncommon problem and we're always happy to help.
We've got over 3,000 different magazines so I'm sure you'll find one that you like in future.
Cheers, Hunter
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AndreasSydney, NSW
Fantastic Service
I had a minor subscription issue whereby I accidentally ordered the same magazine twice. The lady I spoke to resolved it extremely quickly and with a smile. Great service as usual.
1 comment
Hunter D.isubscribe
Thanks for your review Andreas. We're very glad we were able to help you without a delay.
Cheers, isubscribe
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NatalieGreater Melbourne (Metropolitan), VIC
Very helpful.
The member I spoke with was happy to help with my enquiry and did so in a very timely manner to assist me and my subscriptions. Overall, grateful and happy.
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National Geographic subscription
Isubscibe are very professional, swift follow up and customer oriented, they provide a valuable service, and to my door( I live rurally) and I will not hesitate to use again
1 comment
Hunter D.isubscribe
Thank you for your review Frank. It was great to hear that you like our service. it's a great way to get the magazines you love to a rural location.
Cheers, isubscribe
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Leeanne Thomson
- 2 reviews
From a bad experience to a good one!
Through work i was rewarded a magazine subscription for some of the hard work i have done, which i was excited about recieving. However after a few weeks i had not recieved it nor had i recieved confirmation on when i would. Then stepped in Lucy! Lucy was polite and happy to look into the matter for me which she then resolved and also sent me two copies of the magizine i would have missed! Lucy your a superstar!
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Looking forward to my first magazine
Pleasant, and helpful staff, and being a good listner is important. The two staff members lived up to these expectations. Now it is a matter of waiting until the end of the month for the delivery of my first copy of New Zealand Autocar February issue.
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isubscribe magazine delivery enquiry.
Fantastic Response to my isubscribe magazine delivery enquiry, Found that Lisa provided the service that I was looking for and I would be happy to recommend your business to others.
1 comment
Hunter D.isubscribe
Thanks Meman, we really appreciate your review and are glad we provided the service you had expected. Lisa will be pleased to know she's done a great job.
Cheers, Hunter
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Excellent Customer Service
I bought a subscription box from isubscribe and had an issue with postage, isubscribe helped me so fast and Grace was great getting in touch with the other party and sorting everything out.
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Stan and Betty DaviesAlice Springs, NT
- 7 reviews
Great to deal with
I recently contacted isubscribe with a question, and the answer came back within a few hours, and my question clearly addressed, together with an alternative suggestion. I do like that
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Excellent Customer Service
I bought a magazine subscription for my daughter for Christmas. After receiving the gift she politely advised this type of magazine was of no interest to her. I asked isubscribe if I could change to a different one. They did not supply the magazine I was wanting so they offered a full refund which I accepted. All communications were prompt, efficient and friendly.
1 comment
Hunter D.isubscribe
Hi Sue, thank you for taking the time to post your review. We appreciate the honest and positive feedback and hope to be able to help you out with a subscription in the future.
Cheers, Hunter
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RosygreyWaramanga 2611, ACT
Personal and excellent customer service
I had to change the delivery address for 2 magazines for my granddaughters. After initially being unable to phone isubscribe (Christmas period?) I finally contacted Juliet. She not only emailed me back and took all corrected details, she contacted the magazines and then sent their replies on to me letting me know what she had done and what they had said also giving dates of expected delivery etc. A personal and friendly touch.
1 comment
Hunter D.isubscribe
Thank you for taking the time to write your review of your experience with isubscribe Rosy. It's pleasing to hear that we got everything sorted for you. Juliet will be delighted to read your review. S... Read more
orry about the problems getting though to us pre-xmas. We have a small call centre and try to answer all calls directly rather than making people wait too long or go to a message but we do get back to everyone on the same day. So if we can help you in the future please call or email and we'll assist you in any way. Cheers, HunterSimilar opinion? Write a review on ieatwords.com.au!
Excellent Customer Service
I made contact with a non-delivery issue, with which I should have contacted the publisher instead. Lucy directed me to the correct e-mail address and assured me that should they not satisfy my request, I could again contact her.
Thank you!
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Response to change of address
Given “Next” gift. Excellent! But Postal address incorrect, corrected details by email. Immediate response received confirming changes made. Edition arrived but address not yet right, advised again. Received explanation of why delay - great service!
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Peter ThompsonHobart, TAS
- 2 reviews
Great magazine, wonderful service.
Have been receiving Land Rover Owner International for many years now. Never a problem with arrival of magazine. Had a query when two copies of same magazine were sent to me. Isubscribe fixed the problem and were most pleasant in their email communication. Very happy.
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Subscription to Tennis Australia
Am in my second year of providing the above magazine for my grandson. The service I have received is exemplary. Loved the Icard they sent to him and the prompt communication. Great company.
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Fabulous customer service!
Such excellent customer service to resolve my issue. Pleasantly surprised that my phone call was answered straight away, then Maggie went right into action, did all the right things, and was lovely to deal with. Great follow up from Michelle advising the resolution of my issue too. Thank you!
1 comment
Hunter D.isubscribe
Thanks for your comprehensive review, Special051726. Sounds like the team work kicked into action for you. Maggie and Michelle will be very pleased when they read your glowing praise.
Cheers, Hunter
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John S.Greater Melbourne (Inner), VIC
Excellent customer service.
The service from Juliet on organizing the subscription was exemplary. Her attention to detail and follow up on my questions was very impressive. Would highly recommend this company for its integrity.
Very happy indeed.
1 comment
Hunter D.isubscribe
Hi John, thank you for your kind words. Juliet will be thrilled to read this.
Cheers, isubscribe
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Questions & Answers
Sueasked
Do you have any rewards linked when I subscribe thru you?
1 answer
Hunter D.isubscribe
Hi Sue, we don't offer rewards in Australia but do offer Fly Buys in NZ. In Australia we have value add promotions wen you purchase. There are value add bonuses in most categories for things like wine, homewares etc. We also have a discount voucher on any 'thankyou' product at the moment. But keep an eye out for rewards at isubscribe in the near future. I hope that helps.
Cheers, Hunter
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hunter D.isubscribe
Thanks for your lovely review Jenny, I've shared this with Michelle and Lucy and they were pleased to know that they had assisted you that change. If you need anything else in the future just call or ... Read more
email us and we'll get it sorted too. Cheers, Hunter