isubscribe (page 2 of 24)

Staff member, Maggie, could not have been more helpful, especially considering the problem was actually with Australia Post! I wish all businesses I deal with could have such helpful employees. Thank You Maggie.

Grace got back to us quick as a flash when I wrote to ask why the subscription I had applied for had not arrive. very efficient and friendly service. Thank you Grace

Grace was so helpful and persistent in dealing with an error by the publishers of the magazines to which I subscribe. She kept me well informed during the two months it took the publishers to acknowledge they were in error. If only the magazine publishers were as efficient as Grace.

Contacted Maggie as the mag subscription was for my sons birthdays don’t had to reach New Zealand, Maggie went out of her way to ensure the first publication of the year would be available and the magazine would arrive in time for my sons birthday, excellent service, thank you.

Was impressed with Michelle in customer service who was professional and friendly in managing the issue regarding incorrect delivery - all arranged to the way it was requested promptly and with regular communication during the process. Thank you. It is the competency of people in customer Service who make the difference to ongoing business.

I wasn’t sure as to when I was going to receive my first copy of a Christmas gift. I enquired, was assured it would arrive during early February and indeed received my first copy on 10 Feb. Outstanding service and follow through. Thanks a million.

Can’t rate Maggie highly enough. I was trying to change my subscription address and was having any joy via the phone or the internet. Finally came upon Princess Maggie, she waved her wand and got it all sorted in a jiffy. Love your work Maggie.

After 3 different customer service personnel we finally got things sorted with a very happy boy being abe to read his copies of wacky but true mag. This mag is great for children with plenty of facts, maths and fun things to do but I wonder if it was wrapped in and envelope or paper it would have a better chance of being delivered. I know he wants a renewal but after all the trouble we had getting the issues I am hesitant to reorder but dont know a newsagent or book shop that stocks it locally so will try again.
A big thank you to Lucy she was a great help in resolving this issue even thoug it took sometime she never gave up on us.
regards Vicki

I received two copies of the same magazine and my query as to whether I had two subscriptions was promptly looked into and resolved in a very timely manner. The staff member I spoke with was extremely pleasant and efficient. I would certainly recommend subscribe.

Staff are very quick to assist with any questions you may have, very pleasant and helpful. Ordering is very easy and the prices are a bonus, I would recommend isubscibe .

Every effort was made to answer questions I had I relation to a particular subscription. I was not forgotten about.
Great customer service is sometimes hard to find. I am more than satisfied.
Thank you.

I got a gift subscription to my favourite magazine, but had an issue where the latest copy hadn't been delivered to me. iSubscribe went above and beyond to set this right, and the interactions I had with both individuals I spoke to were outstanding. I am very appreciative and super impressed with their service. Would not hesitate to recommend them to everyone!

I have used isubscribe for a few years both for myself and as gifts to family members without any problems.
Unfortunately there was an issue with a magazine provider and Maggie Hang was fantastic in helping me sort out the issue, keeping me well informed, and being very supportive. I have no hesitation recommending isubscribe and I will certainly continue using the service myself, thanks Maggie!

Absolutely sensational customer service I came back for more! Every interaction I had with each individual with this company was outstanding they all excelled and I am truly appreciative. I was originally going to purchase with another company and instead due to such wonderful customer service I purchased my subscriptions with this company and came back for more a few weeks later! Thank you to the entire team I truly appreciate it.

Michelle and Lucy sorted my isubscribe when we moved house and made sure it went to the correct address. Very impressed with their service. Lovely to deal with and my magazine arrived when they said it would.

Impressed with the courtesy of Michelle when i asked whether my order had been received, who answered politely and promptly. I foregot to ask when I may receive my 1st magazine, so at the risk of being a pain in the backside I would appreciate an indication when,please . Thank you - you don't need to worry about
staff efficiencies! Regards Alan White

I needed to follow up on a subscription for an elderly gentlemen who was worried about not receiving his first magazine even though I told him the website said 10 to 13 weeks. The lady I spoke to was happy to follow this up for me and he in fact did receive his first issue that same day. They are very helpful and happy to assist.

I organised two magazine subscriptions for my elderly mum as a birthday surprise. However, in conversation before her birthday and before magazine delivery, she told me she didn't think much of a particular magazine, preferring another. Guess which one I had selected? But no problem, after one telephone call to isubscribe's helpful receptionist, I was able to switch to the preferred magazine. So easy! Next time, I'll be giving myself a subscription! Thank you isubscribe.

I had a minor subscription issue whereby I accidentally ordered the same magazine twice. The lady I spoke to resolved it extremely quickly and with a smile. Great service as usual.

The member I spoke with was happy to help with my enquiry and did so in a very timely manner to assist me and my subscriptions. Overall, grateful and happy.