Carhood Questions & Answers

Dear Yawang,

We had some technical difficulties the past days which is why our site was down. It is already available now.

Thank you for the query AeeBee. Regarding tolls: At our locations, we will remove your transponder (e.g. e-tag) and install our own devices. This ensures that on automatic toll roads, you will not receive any unpaid toll notices. Once the vehicle is returned to us we will put back your transponder. And for infringements: Renters are responsible for any fines or infringements incurred during the reservation. If you receive a notification of a fine or infringement, please notify us at [email protected] immediately. We will organise a statutory declaration or reimburse you for the charge. Sometimes you will be required to fill out a statutory declaration to nominate Carhood. We will in turn nominate the relevant renter. If we successfully obtain the infringement processing fee from a renter we will add $20 to your Carhood earnings.

Hi Gillian,

Thanks for your enquiry.

Please be advise we are located about 10 minutes from the airport. Once you have landed and collected your luggage please contact us on 1300 466 663 and select the option for "airport pickup". We will then collect you and bring you to the depot where the vehicle will be ready for you.

All our vehicles are privately owned by members of the public. The major difference between Carhood and other rental companies is that we do not own any of the vehicles.

Regarding any charges, please contact the third party whom you made the booking through as we are not privy to the fees they might charge.

Regards,
Carhood.

Hi Pam,
Thanks for your enquiry.
We do try to process as many payments to owners as possible within 30 days after vehicle pick up, but currently our system of doing this manual, which can result in some delays. We are in the process of automating payments to owners. Once this is implemented, payments will be reliably made on time.
Regards,
Carhood.

Hi Jacky,
Thanks for your enquiry.
Please be advised that we do require a date for pick up to be entered, however this can be changed at any time to reflect your ongoing requirements simply by calling us or sending us an email. Hope this helps.
Regards,
Carhood.

Hi Gail,
Thanks for your enquiry.
Currently we do not operate out of Perth Airport, but we hope to do so in the near future.
Regards,
Carhood.

Hi Rakesh, Thank you for your question. If you list your vehicle for more than 72 hours and your vehicle does not get rented out, there will be no parking fees. If the vehicle is rented out, you will receive 25% of the earnings. Please see our full terms and conditions at www.carhood.com.au.

Regards,

Carhood.

Hi, our staff complete a damage report on each vehicle prior to each rental, and on return of the rental. The form is completed by marking down each scratch, ding and mark, which we go through with the renter. We then photograph the car, taking many pictures of the cars' exterior and interior. Our customers are welcome to, and are encouraged to take pictures also.

Hi Dj001, could you tell me what location you are looking at parking your car at?
Our insurance coverage covers the vehicles when they are out on rent.

Hi Chrissie, A security deposit is taken from your credit/debit card at the time of picking up the vehicle. The security bond is $300 or if you are under the age of 25, or renting from the same state you reside, the bond will be $500. If you return the vehicle in the same condition with the same amount of fuel, you will be refunded on the day you return the vehicle. The refund could take 3 - 10 business days to appear in your account depending on your bank. Thank you for the question and for choosing Carhood.

Hi Sara, yes, the cars we rent out do belong to other people. Many of our Listers leave their car with us to rent out whilst they are on holiday. Thank you for your enquiry.