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Reviewer Photos & Videos
Rashid S.Sydney, NSW
The Worst service, they are going down sooner than later
This guys they put there sellers at risk by exposing there details and also is the worst site for Dealers to advertise they charge like a wounded bull staring from $50 per inquiry.
Also they have no common seance about reality and all they do is they give them self a pat in the back and a pay rise for doing nothing at all
December 9th 2022 Update: carsales is the biggest scam for dealers
This is the biggest bunch of crooks where they are out to harm the motor industry in every way they can by charging for leads and putting there dealers at ...Read more
risk by exposing to them to danger December 10th 2022 Update: The worst site to advertise, most expensive, useless, you ar inviting thrives to your house or bussiness This is one of the worst sites to sell a car and buy a car do your self a favour and go on the facebook market place free to advertise and they wont sell your details to other companies for marketing2 comments
carsales c.Carsales.com.au
Hi Rashid,
Sorry to hear you've had a poor experience. I'd like to know a bit more about what you mean by exposing seller details. On private seller ads, we only display a seller's name and suburb (... Read more
which the seller can change if they wish). Sellers also have choice as to whether they'd like to display, mask or hide their phone number. We have also recently brought in plate blurring to further protect sellers.Similar opinion? Write a review on ieatwords.com.au!
Dean
- 13 reviews
Wasn't worth the cost of the listing
We received zero worthwhile enquiries from the Carsales.com.au listing despite realistic pricing. Much more response from utilising free sites like Gumtree and Facebook using the same price, photos and description. All forms of the listing were paused or deleted the same amount of times when we were not going to be around for a period of time. When you consider it costs a not insignificant amount just for a basic listing on Carsales.com.au it's hard to imagine we would use it again when there are free alternatives that give better outcomes.
Similar opinion? Write a review on ieatwords.com.au!
JaneSouth East Queensland, QLD
- 24 reviews
This site is a front for collecting personal data for marketing purposes. Won't answer queries
Do not waste your time with this website.. they either cannot comprehend basic English or do not respond to queries, except to attempt to get all your personal information in order to have salesman pester you. Made a simple querie via this website, asking if rego was included in the drive away price and got responded to with a link to a dealership and asked for my phone number. Querie was not answered. Responded and asked they provide requested info... they did not respond. It is a website for collecting your personal info for marketing purpose...Read more
s... be forewarned. ! Ahhh joys of new car shopping knowing full well this is a tactic so many employ. So much for hard times and low car sales! Take your business to dealers who will assist promptly and professionally.1 comment
carsales c.Carsales.com.au
Hi Kelly, sorry to hear you had this experience! Please note that we don't own any of the cars on the site. The cars on our site are being sold by private sellers and dealers. We encourage sellers to ... Read more
do the right thing and provide potential buyers with a great experience but it can be hard to monitor every single transaction so we do rely on reports like yours to keep our sellers in check. I'm concerned that the seller in this case didn't provide you with the information you requested so I'll send you a private message to get a bit more info so we can look into it. I'll also note that you can review our privacy policy about the collection of data here: https://www.carsales.com.au/info/privacy-policy/ . -KateSimilar opinion? Write a review on ieatwords.com.au!
Find out how Carsales.com.au compares to other Online Vehicle Sales Sites
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stevenSouth East Queensland, QLD
- 25 reviews
Suburb listing
I do not understand what is so hard about listing the suburb, it is waste of everybodys time if you cannot list the suburb. Had a look at a car at a dealer the other day and the price listed on car sales was different to what was presented at the dealership. Very disappointed in using car sales.
2 comments
carsales c.Carsales.com.au
Hi Steven, thanks for your feedback. We do use a blind-advertising model on our dealer stock as we believe the conversation should be about the specific car. I can understand that seeing cars in anoth... Read more
er state isn't super helpful if you're not wanting to look that far which is why we do offer a Location search filter so that you're not looking at cars too far away if you don't want to. This is also something we're looking at improving very soon. As for your dealer pricing experience, I would like to follow up on that so I'll send you a private message to discuss further.Hi I would like to clarify, I only put in a radius of 50ks, but living on the northside of Brisbane a car in Ipswich is more of a pain to go and see then one located at Caboolture for example. Carsale... Read more
s is the only selling format I know off, that hides the suburb and it is very frustrating, even Ebay gives you a better idea of where products are located. ThanksSimilar opinion? Write a review on ieatwords.com.au!
Arthur JGreater Melbourne (Inner), VIC
CarSales Hidden Charges
Sent some enquiries to dealers selling the type of car I wanted as I wanted to trade in my current one.
Was shocked to learn that each dealer I contacted was charged $45 for my enquiry.
Because CarSales doesnt list the exact suburb where the car is or tell you who the dealer is some of my enquiries were a waste of my time and their money.
CarSales enquiries to private sellers are free plus the private ads list the sellers name and location.
Im not a fan of car dealers but this sounds like a rip off to me.
I did end up with a car from a dealer - that I found on Gumtree...
1 comment
carsales c.Carsales.com.au
Hi Arthur, as mentioned in my response to your question, we understand that there's no one size fits all for dealers so we have a range of plan options for them to choose from depending on their needs... Read more
. Our private sellers also have a range of ad types and upgrades they can pay for to suit their needs (you can find these on our 'Sell my car' page if you're interested). To find sellers closer to you, I suggest using the Location filter to find sellers within 10km to your postcode (or wider if it suits you). While you didn't find it on carsales, congrats on the purchase and thanks for your feedback :)Similar opinion? Write a review on ieatwords.com.au!
LisaDarling Downs, QLD
Rip off fees & no help with selling
Firstly I put my photos up & Carsales put blurring over the whole front of my car (not just the plate) then they did nothing to help me sell it. They add great price tags on other cars in the same category as mine, that are more expensive than mine, with more kms than mine yet I dont get a tag on my add which is actually the best value in its category & $1000-$4000 cheaper than the competition. I cant see the value for my $68 I spent on this add.
1 comment
carsales c.Carsales.com.au
Hey Lisa, I'm glad we were able to resolve this for you privately. Just to re-confirm, rego blurring is a feature we recently rolled out to help protect sellers from plate cloning. I'm glad we were ab... Read more
le to get your photos fixed up for you. As for good price/great price, these are based on an algorithm that looks at other cars in market. It looks at make, model, badge, engine, mileage, transmission and standard features but it doesn't consider extras or modifications. As part of your ad package you have access to Price Assist (under Manage Ads > Ad Stats) which will show you where you stand relative to other cars in market at any point in time :) Thanks Lisa and good luck with the sale!Similar opinion? Write a review on ieatwords.com.au!
Carsales gave me lots of low ball offers of sales people
The site itself is good, great concept, easy to use and I got a lot of enquiries through carsales. Yet almost all of the offers coming through carsales were "low ball" offers from obviously professionally working buyers trying to dump the price, so worthless for me. I do not blame carsales for the kind of offers as it is not in their power to restrict access to pushy and rude (obviously professional in this business) sales people. On some occasions they would even work with several phone numbers trying to manipulate me into selling your car und...Read more
er value. From carsales in three months of advertising I got two genuine enquiries yet neither of those were willing to pay my asking price, which was a good price according to my mechanics and to the carsales research tool as well as red book (my asking price is 3.000$ under the red book guide price). In comparison I got much less enquiries through facebook and even less enquiries from having my car parked at the road, but those were the good enquiries of genuinely interested private buyers offering a reasonable price. People saw my car on the side of the street, came, done a test drive bought the car. Old school is the way to go. Side of the road, not online. I am based at rural south coast, maybe internet selling works for city locations, definitely does not work for rural. Again it is not carsales fault what sort of feedback your ads generate, yet for me it was a waste of money, so I can not recommend it to anyone.1 comment
carsales c.Carsales.com.au
Hi Annette - Thank you for the review. I'm sorry to hear you haven't had the best experience with us this time around. We're thankful for the feedback, this is really valuable to us! I'm glad to hear ... Read more
that you've been able to sell, albeit not through us this time around.Similar opinion? Write a review on ieatwords.com.au!
SellerSydney, NSW
- Verified customer
Not as good as it once found it.
I received no real enquiries other than online scammers and predatory auction yards despite sensible and realistic pricing. My previous experience selling on this platform several years ago was good. However, my thoughts now are that they may have lost their market share of the buyers to other free online selling platforms such as gumtree. I complained to their customer service and was told that I needed to spend additional funds to upgrade my listing as this was my only avenue to rectify the poor response to my ad. That is not helpful.
1 comment
carsales c.Carsales.com.au
Hi there - I'm sorry to hear that your experience this time around hasn't been what you are used to with us. Are you still in the market to sell? I'd like to see what I can do to help get your listing... Read more
some more attention. I've sent you though a message to ask for some more details. Thanks. RussSimilar opinion? Write a review on ieatwords.com.au!
Sold real quick!
Great result with the ute selling the next day after advertising.
Its been a few years since I last sold a car on Carsales and the site has definitely improved with various options on presentations and layout.
Cheers
1 comment
carsales c.Carsales.com.au
Thanks for the review Dean - Congratulations on your quick sale, this is what we love to hear! :)
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Ian F.South East Queensland, QLD
- 5 reviews
Sold my car through carsales.com.au
Listed my car on carsales.com.au, carsguide.com.au & Autotrader and Gumtree, but got all replies through carsales.com.au and none though the others. Used their messaging service exclusively and sold my car sucessfully after inspection . Was contacted by several dealer companies but they were only offering peanuts.
1 comment
carsales c.Carsales.com.au
Thanks for the review Ian! Congratulations on your sale :)
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Sale of Toyota Hilux 2002 Dual cab
My first use of Car sales, and it was successful. Also, the experience was great, I will be happy to use in the future. I will recommend to all my friends.
1 comment
carsales c.Carsales.com.au
Thanks for the great review Max!
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Gavin BestGreater Melbourne (Outer), VIC
Successfully sold
At the start I had no real view as to what the vehicle should be priced at. My initial price was too high, and Carsales feedback resulted in an immediate price adjustment.. With very few early responses I progressively revised the price until I got a lot of interest. Then success. Thank you.
1 comment
carsales c.Carsales.com.au
Thanks for the review Gavin & congratulations on your sale!
We do have a car valuation tool to help you value your car before you post your initial ad that you can access through this link https://www.carsales.com.au/car-valuations/... Read more
I'll talk to the relevant team about making this feature more prominent before you post your ad to help others like yourself. Thanks for the feedback! :)Similar opinion? Write a review on ieatwords.com.au!
Terrific Site To Use
Carsales.com.au is a terrific site for selling motor vehicles. This is the second vehicle I have sold on here in the last 12 months and the customer service from the carsales team is fantastic.
I would highly recommend to my family and friends to sell their cars on this site.
1 comment
carsales c.Carsales.com.au
Thanks for the feedback Ron!
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2013 Suzuki Alto
We sold our Suzuki Alto via carssales.com,au It's an awesome platform for genuine car owners to sell or buy their cars. The service fee is completely justified. It is exiciting to experience and be in times such digital boom!!!
1 comment
carsales c.Carsales.com.au
Thanks for the review Shailesh - Congratulations on your sale!
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Paddy E.Gippsland, VIC
- 2 reviews
Car selling
Carsales are a great service for us to sell things. They send out update which is important and the add can stay for years if it hadn't sold which is great. Keep on keeping on Carsales.Thank you
1 comment
carsales c.Carsales.com.au
Thanks Paddy! Great to hear we've been able to help you :)
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JohnGreater Melbourne (Metropolitan), VIC
Easy way to sell a car
Easy to place the add. Within 10 mins I had my first call and he was the eventual buyer. Over the day I had 12 genuine buyers. Very pleased with the result. Sold the car hours after I placed the add.
1 comment
carsales c.Carsales.com.au
Thanks for the support John!
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TangoPerth, WA
Great Car Sales Venue
Car Sales was a great venue on which to advertise my car. It was also very cost effective.
It was very effective at advertising the car and very easy to use.
I will use Car Sales again.
1 comment
carsales c.Carsales.com.au
Thanks Tango! Great to hear you found the site easy to use :)
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TahirSydney, NSW
A perfect and free experience with Carsales Thank You
I wanted to go to Overseas and did not want to pay the Rego which was due next month. Carsales sent me a lot of customers and finally my car was sold.
1 comment
carsales c.Carsales.com.au
Thanks Tahir! Great to hear :) Congratulations on the sale!
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CLAYTONSouth East Queensland, QLD
great site!
I put my car up for sale. this is a Great site, very user friendly. I Got great responses. sold my car in 2 days!!
I would most definitely recommend Carsales!
1 comment
carsales c.Carsales.com.au
Thanks for the review Clayton! Fantastic to hear you had such a quick sale :)
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Rod SHunter Region, NSW
- 2 reviews
Would never go past this site to sell another car.
We purchased our replacement car through Carsales.com.au so decided use them to sell the old one. The car sold incredibly quickly and we had quite a few genuine enquiries. The website is very professional and easy to use, both transactions were incredibly smooth with no problems. I highly recommend this site.
1 comment
carsales c.Carsales.com.au
Thanks for the support Rod! Congratulations on your quick sale!
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Questions & Answers
Adrian P.asked
With cars that have been saved it will mark then as on hold in the list, but then upon clicking into the page it is listed as sold?
Just wanted to confirm which one is correct
No answers
Paulasked
Why have you changed the app now not allowing filters such as kms and transmission type? They were valuable
2 answers
carsales c.Carsales.com.au
Hi Paul, thanks for your question. These filters are still available, but they have been moved. You will now find them under 'Engine'. If you have any other questions, you're welcome to call us on 13 72 53. Our Melbourne staff are available on 13 72 53, Mon-Fri 8:30am - 5:30pm, Sat 9am - 5:30pm or Sun 9am - 12:30PM and reopens at 2pm to 5:30pm . Thanks -Alex
Thanks
Andrew H.asked
How many photos can be posted in standard ad and is editing included
4 answers
I am not sure, but I posted 6
Thanks For that can you also edit the comments
carsales c.Carsales.com.au
Hi Andrew, you can add an unlimited number of pics to your ad. You can edit your ad whenever you like via the 'Manage Ad' page in your account. There is no charge for edits, however, rearranging pics can only be done on a desktop at the moment. If you have any further questions, our customer service team are available from 8:30am - 7pm, 7 days a week on 13 72 53. Best of luck with the sale!
(Thanks for helping out Raj!)
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Rashid S.
Soon enough someone is gonna come up with a better marketing for real sellers and real buyers