Catch Connect Questions & Answers
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- ✓ Verified company
why msg not from the phone number？
How do I turn off voicemail
1) Dial ##002# -> Turn off diversions. It works, but only partially.
2) Dial ##21# -> Turn off call redirect. Don't ask me what the difference to the above was.
3) Dial ##67# -> Disable Busy redirect. People will NOT GET CHARGED if you're on the phone, and simply get a 'number busy' error.
4) Dial ##61# -> The phone will RING OUT and the caller will NOT GET CHARGED for useless voicemail, which whilst still apparently 'disabled' from above.. Isn't!
5) Dial ##62# -> The caller will simply get a 'phone not available' message, when Out of Coverage area or switched off. No charge-incurring voicemail.
How do I set up diversions fir unanswered and busy calls to voice mail thanks
Does your mobile service have call waiting?
Do you guys support Visual Voicemail?
How do I turn on voicemail
We are heading into day 6 without being connected, have been on chat for 5 days, no one will give us an answer why they won't connect our phones, you won't let us get out as you say we can't get our number, we are sooo angry !!!!, what is going on !!!!, just unbelievable, the worst company ever, Tracie Boyce
I had similar experience and after a week long too and fro they finally refused to reconnect me, I lodge a complain against catch to TIO which helped me getting my number reactivated
Oh really, we have the TIO dealing with it now, apparently catch have until May 9th to respond, not good enough !
Hi
How do I check how much data I have used or remaining on my 365 day plan?
Hiring someone tell how to recharge my deal
I have upgraded to an 18GB plan from a 3GB plan at no cost. However the dashboard shows I have used almost all 18gb data in 9 days, which is worse than the previous 3GB plan. What's going on? Please explain
An update: after speaking with the customer representatives, it appears the bar, depicting the usage of data is the other way around, so what looks like used data, is in fact remaining data.... Somewhat unusual
Question about your recharge.
Plan expired 30/10/21
Recharge early at 15/10/21.
When does the recharge kick in?
I'm an Android user and I'm having issues sending MMS to iPhones. It shows on my end that I sent it but they don't receive them.
Anyone else have this problem?!
I paid $39 on the 6th January on mobile [Mobile Number Removed], 3 amounts of $39 were taken out of my account on this day why? The phone is my special needs granddaughters, my Optus Account is [Mobile Number Removed].
You have just put your personal information out to the public in a review forum. I suggest you contact the company.
You have just put your personal information out to the public in a review forum. I suggest you contact the company.
I have contacted the company!
On the 6th January I made a payment for mobile phone 0432267374 $39. On my statement I have been charged 3 amounts of $39, can you please explain why, and refund $78 to my account. Pauline Graham, the phone belongs to my granddaughter Tahlia Schultz. Thankyou for your attention.
I want to know why 3 amounts of $39 were taken out of my account, 1 amount of $39 was all that should have been taken out. Please refund 2 amounts of $39 today thankyou.
Does catch use data rollover like optus?
I wish to lodge a complaint toward catch connect. The sim card which I have ordered on 12.6.20 did not arrive till to date 8.7.20. I had called up the helpline twice but it still did not resolve the matter of getting the sim card delivered to me. They claimed that the sim card is lost in transit and would not send another replacement sim card. Now my old expired sim card is unable to receive any incoming call or sms anymore due to the long wait and thus it just got suspended since yesterday. I seek compensation plus new replacement sim card.
Disappointing service. They just cut off our service one morning when they couldn't resolve the auto renewal without any notifications or consent. In the end, decided to get my financial institution to repay them to move on with my life during this Covid time.
Three times in the last 2 years Catch Connect mobile has recharged my pre pajd phone plan when their "auto recharge" is disabled.
This rort needs to stop.
Hi, enter your account with them and turn off the auto recharge.It used to turn back on but its been fixed.[I used it 2 weeks ago] Also I always go to paypal or whatever credit/debit used and turn off any autopay. yrs Richard
Does Catch Mobile have call waiting?
I Have a Pre Paid year plan with Kogan and it does not which i didn't know about before i purchased it.
Thanks
I never got connection enough to find out. I couldn't receive calls or send or make texts, for the 3 weeks that I complained, until eventually the ombudsman pressured them into refunding me. Then they only wanted to refund the pro rata rate - in other words, charge me for the three weeks of complaints because of no connection. Back to the ombudsman who has made them refund me completely. What a waste of time and energy trying Catch Connect
Hi Paul,
Sorry, I honestly don't know as I seldom use that feature. You can just call them and ask on 1300222825.
I bought a 3 month prepaid sim card, and have inactivated the auto-recharge through the online portal. however, each time I log in the https://catchconnect.com.au/login. I found the state of auto-recharge in "ON" again. Please advise the reason why you automatically reset my auto recharge.
In my opinion, it is a kind of cheating, please advise .
Hi Albert, this seems like a technical glitch. We'll recommend contacting our support team on 1300 222 825. Thank you!
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