so far there has been no dropout but this is the only company i have been with where you cannot see usage on the website. i like to see who i avhe called and when i have used data when loggin in on computer it is impossible wiht catchconnect. for the money they are charging they should avhe all the bells and whistles.i wont renew.

Poor network and awful service. No transparency, no accountability and their sim won’t even work most of the time. Don’t waste your money and time guys. Spare yourself, they won’t help you with any issues.

BEWARE: Support team are useless and have no power/authority to action anything. When I attempted to change my details, I got an error: "There was a problem deleting your payment method". Support refused point-blank to help, said "We can't do anything to fix this error, it just happens sometimes, just keep retrying" and refused to resolve the error from their end. Going to TIO for help.

Since signing up with catch my wife's and my phone cannot receive/send SMS MMS? Called tech support a few times and they say it's our phones! It's not, we had no such problem with Kogan Mobile. Now kicking myself I went CHEAP! Catch tech support have no idea how to rectify problems and have the standard reply of "nothing wrong with our sim it's a problem with you phone". We'll be changing service provider soon. Catch is the worst of a bad bunch here in Australia's 3rd world internet system.

It has been more than 24 hours since I ported in from Optus. Disconnected from Optus and still have no service from CatchConnect. I still have no mobile service when I am writing this review.

Contacted CatchConnect 3 times, nothing they can do except ask me to wait for 24 - 48 business hours. And of course, they don't know the progress of the resolution. Extremely poor customer service.

Anyone want to port-in from another provider, please do not use CatchConnect.

I have been with catch connect twice now for 3 months each time. Never had any issues. Great service, quick turn around on SIM and set up and easy to turn off recharge and use dashboard. Absolutely no complaints and cannot understand other people's complaints. The price of their start up deals are second to none. Just wish i had signed up for a year and not just 3 months!

I enjoyed the service even if it was lacking on an app to check your data usage. But then it was time for me to port my number over to a better deal. Unfortunately that became the sticky part a d caused unnecessary wasting of my time let alone the person who tried assisting in a failed porting of my number. My date of birth did not match the data systems of my current provider Catch Connect. Catch connect did not have my date of birth entered as apparently they are meant to. Obviously this is being used for cross matching and porting your number over.
New Customers. Watch this and insist your date of birth is recorded or you will experience porting difficulties i have

Was enjoying their service, and then lost my SIM card and needed to get a replacement. Spoke to their online chat who dispatched a sim and said it would arrive within 10 business days, but it never showed up. Spoke to their online chat again, who agreed to have a sim dispatched express post and said it would arrive in the next 3 business days.

I have asked for the tracking information every day since the sim was dispatched and I've been informed that the support team will be in contact with me. It's now been 4 business days and I still have no SIM, and no tracking information to let me know if/when it will arrive.

Insert a couple of my credit cards number (and also my debit card number) but get rejection for registering the sim card. Its said your credit card is error/invalid. I think they just want to stole my money from my debit/credit card

Internet wont work at all. If it does work will only be for few mins. Do not buy this. Get a boost with Telstra network or Kogan mobile. So disappointed I opted for annual service. Fix your crappy service and internet.

The fact that Catch connect rates are much lower than the big telcos, I would cut some slack, but the fact is that living and mostly on a metropolitan area, the signal works fine for me, their internet portal has the basics features to control your usage, recharge etc.. suits me well.
Both my wife and my mobiles were switched to Catch for over 3 months now and haven't had any problem
The only query I had was solved by contacting them via web chat on their portal so no waiting on a telephone, which again, suits me.

I bought a prepaid 12 mth sim, 12 mths later they took another $300 out of my account without warning and topped it up another 12mths, I contacted about this and did not authorize, so they have disconnected and held my number of 20yrs hostage, I cannot port it to another phone company and have made over 50 calls and texts to catch without resolution.... stay away from this rip off company

Worst experience ever had with a mobile service provider, cut my service without notice, not able to update my credit card over the phone, left with no options and no connection, help does nothing!

Stay away from catchconnect!

I was sent 3 x emails at exactly the same day/time notifying me "Data Consumed was 50%, 85%, 100%" . I asked for extra data as it was their faulty system and was told by 2 people its in the contract 'dont rely on notifications'. I had 2 days left and no consideration/ extra data given in lieu of their systems mistake. No flexibility. One bad experience and many people hear about it...