We had our doors put in approximately 5 years ago, within a couple of weeks the rollers kept coming off - called the only dealer in Canberra - had to wait awhile - got that fixed - then it happened again and they replaced the rollers and strengthened the fixtures. Recently 3 hinges snapped on the top panel - trying to get someone out to fix it is impossible !! As only one company in Canberra available - called the company and it will cost $500 to fix and the hinges are only $10 each!! So we decided to order them ourselves and fix it ourselves ...Read more

4 years ago almost to the day we moved into our newly built home, and 2 days ago our Centurion Garage Door (sectional, double) completely collapsed onto our car and hit our son. Our son is ok, a bruised arm, our car is dented and scratched and the garage door is in pieces. We called Centurion and we were told there is only have a 12 month warranty and they lectured us for there being no service history listed. We honestly did not know we had to service the door annually and we were definitely not told by our builder. Centurion have a record of ...Read more

My husband, Richard, and I had a centurion garage door installed six and a half years ago. We have had recurrent problems from the outset, with countless call-outs over this time period. Initially, the issues were unable to be correctly identified/addressed; eventually, a repair person discovered that the door had been incorrectly tensioned upon installation and adjusted it. My husband and I have spent plenty of dollars along the way for the repairs for various other issues including the replacement of the power board. For every call-out/repai...Read more

Have a Centurion Garage Door track design and the motor has currently died not even 2 years when installed!

Builder organized someone from Centurion to come out to assist but no one called, then called the builder instead of me and telling them someone came out and motor is out of warranty when no ones even looked at the door yet, no one even came! Liars! Also then tried to blame me telling me my garage door hasn't been serviced even though it was serviced when it was serviced last year, even payed the gentleman $165 for him servicing for n...Read more

I'm writing this review on behalf of my dad.
He doesn't use computers (Yes I know he needs to learn)
After the garage door was playing up for about a week my dad contacted Centurion complaining of the problem, which the customer service representative advised he get a service he was quoted $165 (We don't carry cash in the house)
My dad got the correct change ready.
The guy arrived did the work was playing around with it changed logistics board that didn't help changed it back to the original.
He told us he had finished the job it was $2...Read more

We built a new home 11 months ago and used Centurion's Garage Door. We are happy with the look and the operation of the door, it's so quiet! Recently however, something must have misaligned and it started to sound different. A call to Centurion was warmly accepted and a maintenance technician was despatched very quickly. The technician who came, Jamie, was absolutely fabulous. He listened carefully to the problem so that he could get right to the heart of the problem and was able to resolve it effectively. We found him to be personable, h...Read more

I had a Centurion Garage Door installed when I built my house 6 years ago. Looked great at the time but the installer (not Centurion) touched up the paint inadequately and after a year or two the touch up marks started to show and it looked terrible. It got worse and worse over the years and eventually I contacted Centurion.

I was met with a warm reception initially and then sent to Mandi "Customer Service Manager" who was even better. She looked after me well, even though I took about 4 years to contact Centurion after the initial fault. S...Read more

I had a new Centurion door installed about a year ago. Installation was great - door is secure, but unfortunately it LOOKS TERRIBLE.

I want everyone to know the facts before contemplating buying a Centurion door. The door installed may have ripple marks that looks like someone has used your door as a golf practise net.

When I complained to our insurance company (SGIO) - we were told that Centurion says the door complies with Australian standards.

I have included a link to a picture of our brand new garage door so you can see the quali...Read more

I had a Centurion roller door fitted to my garage 7.5 years ago. In Feb this year the webbing that's on the edge of door came off and kept tangling with the door when trying to operate it. Basically I couldn't use the door. I called Centurion to ask if the could fix it. I was told that it was not possible to fix and I'd need a new door! It would be over a week before they could come out and measure and quote for a new door. I made the appointment only to be contacted later to let me know that they would have to move the appointment to a later d...Read more