Reviews

  • Product Quality
    4.8 (119)
  • Return Claim MadeYes (7) · No (108)
  • Shipping
    4.9 (97)
  • Warranty Claim MadeYes · No (124)
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Shavani
ShavaniSydney, NSW

Quick and Fast

published

I placed my order on a Wednesday afternoon and received it on Thursday midday and my phone looks practically brand new!!!



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Disgruntled customer
Disgruntled customerSouth East Queensland, QLD
  • 2 reviews

Excellent company and excellent service

published

Purchased a refurbished iPhone at an extremely good price. Delivery time was faster than expected and also received a iPhone cover and portable Bluetooth speaker in the parcel which was not expected. An excellent company and would highly recommend

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TJ G
TJ GSouth East Queensland, QLD

iPhone 11 Pro Max

published

So happy with my new iPhone, would definitely recommend buying from CTD! Very fast shipping, received my order the next morning :)

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Codexox
CodexoxNorth-West & West coast, TAS

WOW AMAZING

published

Very happy ordered an iPad mini 2 for my son quick delivery and iPad is in awesome condition will definitely be buying again

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Fast service

published

Got two iPad minis and an iPhone last week. Next day service from interstate and the products are like new, very happy

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Jen
Jen
  • 3 reviews

Fast shipping great product

published

Received my Google Pixel 4 within 48hrs of ordering online. I purchased an 'excellent' condition refurbished phone for half the price of a brand new one. The phone is spotless and in perfect condition. Thank you for the service!

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John
JohnSouth East Queensland, QLD

Poor experience

published

I have purchased 3 refurbished phones from Tech Direct, 2 of which experienced issues very shortly after the warranty period. I spent a further $200+ dollars on having each phone fixed by another phone repair company. In one case it was a poor battery in the other a faulty home button. When contacted for support I received no response from Tech Direct - will not buy from them again.

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Robert
RobertSydney, NSW

First time I've purchased refurbished so far so good!

published

I clicked on a Facebook add for a refurbished iPhone. It's the first time I have purchased a refurbished product and it looked almost new with only a couple of minor marks. Came quick, thanks. I'll tell my friends.

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Belinda N
Belinda NSydney, NSW
  • 3 reviews

Happy customer

published

Thank you for the next day delivery and great customer service.
We are extremely happy with our phones. We Will use your service again.

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Great service, product and quick delivery

published

I ordered a phone from Certified Tech Direct and received it the following day. I can't believe how quickly they sent it out. Customer service was very good, they answered all my questions.The phone is in excellent condition. I would definitely recommend Certified Tech Direct to my friends and family.

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kcho139
kcho139South East Queensland, QLD
  • Verified

Condition of Ipad pro not as described.

published
Certified Tech Direct
Jay D.Certified Tech DirectSend a private message
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AVOID! They don’t have a contact phone number for a reason. Bad business!

published

I returned the purchased mobile with Aust Post proof CTD received it. I’m still out of pocket approx $1000 & without a replacement mobile, despite 4 weeks of continual chasing. Shameful!

Certified Tech Direct
Jay D.Certified Tech DirectSend a private message

HI Kylie, Our sincere apologies. Please send us an email at [email protected] and we will resolve this for you.

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Dean
DeanGreater Melbourne (Inner), VIC
  • Verified

16 days and still waiting

published

I ordered a phone on the 26th of July and my credit card was charged the next day. Here we are 16 days later and I have not received the phone. They don't have a number to call, do not answer emails in a timely fashion or at all. Very disappointing.

Certified Tech Direct
Jay D.Certified Tech DirectSend a private message

Hi Dean,

We are sincerely sorry to hear the delay. Can you please send us an email to [email protected] and we'll look at the status of your order. We try to respond to all enquiries within 24hrs. We are here to help.

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Viv F.
Viv F.South East Queensland, QLD

Happy Customer

published

I must say I was very surprised, as the phone I was expecting was a phone in fair condition.
When I got it, perhaps the screen has a few minor scratches that you don't see when it is on, other than that it is in great condition.
So far everything seems to be working well, I only just got it so I hope it stays working well.
But I am very pleased so far.

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yash
yashSouthwest, VIC

excellent product

published

order arrived just as expected and quality and price are unbeatable 5 out of 5 ! would love to shop here in future. product description matches the actual condition and feels like new !

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Leonie M
Leonie MGreater Melbourne (Metropolitan), VIC
  • 2 reviews

New iPhone 8 - Great service & prices

published

We bought an iPhone 8, ex-demo. It was in fantastic condition, very good price and arrived the next day. I can’t fault this store for quality, value or service and will certainly be a returning customer when I update my iPad very soon

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Gus
Gus
  • 3 reviews
  • 3 likes

No phone no resolution

published

Ordered phone on the 22 Feb 2020. No phone has arrived. Have emailed many times and have been offered no resolution. Aust post have advised phone never arrived to depot? Still awaiting a response and just bouncing back emails between Kogan. ridiculous.

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Very happy with my iPhone X

published

I bought an iPhone X from Certified Tech Direct and was very happy with the fast shipping and excellent condition of the phone. The website was very easy to navigate. I have recommended this site to my family and friends.

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Steve
SteveSydney, NSW
  • 3 reviews
  • 2 likes

Terrible experience don't buy from them

published

Terrible experience and service so far. Advertised a excellent condition Samsun S9.. didn't come even though they said they sent it got an email saying order cancelled. After days and days of me trying to reach someone (there's no phone number for them) they email apologising they labelled it wrong and it's an average condition phone and please direct back when delivery arrives. They said they fast posted it. It hasn't been fast posted. Nobody refunding me. Can't talk to anyone accept over email and they take days to reply. Going to fair trading

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nirvana
nirvanaPerth, WA

i would never normally take my time to write a review but i am amazed at the service i’ve had. thank you so much

published

i brought a great conditioned Iphone 7+ i didn’t expect much considering the cheap price but it was amazing. shipping was fast, perfect condition better then expected i highly recommended

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Rio
RioSydney, NSW

Excelllent

published

I bought a Good Condition Iphone 7 in late 2018 from Certified Tech Direct and It was very good quality and don't regret buying from Certified tech Direct. Highly Recommend!

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  • Verified

Excellent Service

published

I bought an original Pixel as a demo or return quality. It came in absolutely perfect condition. I couldn't see any wear on it whatsoever.
Delivery was prompt.
I am very happy.

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Review collected in partnership with Certified Tech Direct

Coral Butcher
Coral ButcherPeel, WA
  • 3 reviews
  • 3 likes

Used Iphone X

published

This is the second phone I have purchased from CTD through eBay, the phone is better than they described, it has no face recognition, which doesn't worry me, other than that it's great.I will buy from them again, very good after-sales service

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Real Insurance Suck
Real Insurance SuckBrisbane
  • 2 reviews
  • 5 likes
  • Verified

Very happy - got exactly what I wanted

published

Easy navigation, quick delivery, and the phone is exactly as expected. Condition of the phone was in line with their online guide. Works great and wouldn't hesitate to recommend them

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Review collected in partnership with Certified Tech Direct

  • Verified

Above expectations

published

Great phone, works perfectly. As described or better condition, above expectation. Fast delivery to regional location. Always the seller that I search for when purchasing a new / refurbished device. Recommended

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Review collected in partnership with Certified Tech Direct

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