Loyal cgu customer for almost 20 years. I got the new car insurance policy it went up $ 144 dollars when i phoned cgu about in they given me three reasons no 1 it was my post code no 2 it was my age and no 3 that i was going to make i claim so i went online for a quote and the price for i new member was $360 dollars less so as a loyal customer you get nothing as a new customer you get a great deal even after you email cgu the new quote never ever again with cgu not even a good recommendation policy is now cancelled.

Car had water damage.
Cgu needed 4 opinions..give the car back unrepaired but still want their excess.
A week later ..all codes on dash and motor affected.

CGU Motor Vehicle Insurance claims process is a joke.
No one can assess a vehicle & deem it fixable then a week later write it off due to damage from when the vehicle was stolen & recovered.
Crash repairers can't fix anything. This get complained about. Doesn't get fixed. CGU put your life at risk. Your family lives at a risk.
You tell them you want a 2nd quote they don't allow it.
They break the Motor Vehicle Insurance code of conduct.
They put you under extreme stress financially, emotionally & mentally.

It takes almost an hour to answer the phone,
in the end you get nothing, disgusting, if you have
insurance with them get out now or you will become very
angry and depressed! when its time to make a claim.

Our car was hit by customer of CGU car insurance and due to their customer's fault we were told to get a hire car and pay the price for hire car and send them the receipt, every time we call them they telling different stories and can't even contact them easily, we had to wait more than 30 minutes every time when we call them. It's been more than six weeks and still have not received the money for the hire car.

I called up for a car claim policy, and i was put on hold longer than a aeroplane ride from australia to america. Terrible, terrible never go with these people!

The company has left a bitter taste in my mouth the other fella that hits me insurance (aami) was better if u are thinking of insuring through cgu run the other way 5 weeks and my cars still not done atleast 1 more week

I am a third party and my experience has been very stressful and have had to spend hours and hours of my own time chasing it up to get the car repaired and getting re-imbursed for out-of-pocket expenses.
They put all of the responsibility on the third party to get the car repaired, I thought that would be their job.

I rang them to make a claim then I was put on hold for 1hr. What’s worse is the line was cut. Called them back and explained how I was treated. Transferred again and waited forever Got someone on the line and they would say anything to make you lose yourself and get angry and threatened to end the call. Unnecessary questions just to get away from settlement. Never ever again going back.

Do not use CGU. They will do anything to not pay and the worst thing is there is nothing you can do about it.
Complain and they get worse. Purchasing insurance is a contract between you and the company. Trying to enforce the contract if you not happy with it is time consuming and expensive. CGU know this and use it as a tool to under pay or not pay at all. CGU "The House Always Wins".

BEST!! I'm confused by these reviews I've had an amazing experience I got into a car accident and they have been so great replaced all my baby seats I'm so happy with how quick and easy it was to claim (I was at fault) I highly suggest them and confused at the reviews they have personally been great and unbeatable on price

Small bingle, went to their repair agent, car was stolen. AGREED VALUE....automatically depreciated annually, left me some 10k out of pocket for special vehicle. Claims tried to get me to pay rego which was prepaid on car. Crash repairer basically told me to whistle dixsy, so now my stuff that was in vehicle, whilst in CGU "APPROVED REPAIRER" Care is gone. If you decide to take insurance with CGU INSURANCE, let me say this to you now, " you're a complete moron and deserve it"

My mother just called to cancel our registration with them, and just got told that their phone service is "not entitled" to do larger matter than claim and to call back on weekdays. We've been insured for so long but got back nothing on the time of need, and while there are other insurance company that does the registration over the weekend, CGU just happens to not have someone on post to process important matters.

I am not your customer, had to deal with you as the other party who damaged my car is your customer. Your staff are rude, angry and down right liers. After I got the claim number, went ahead to get a repair quote, and called them to ask when the repairs can happen, the obnoxious female staff who took the call told me to go back to my own insurance and make a claim. May be high on meth to say the least. Time to tidy up your act!

Made me wait for 1 hour and 05 minutes Then My battery died. I gave them a call back and again another 57 minute...what a waste of time...
They have no email id either to contact on google or website.