Had a to make a claim.

Every time I called up and transferred and been put on hold for more than 30 minutes in different occasions.

I won't recommend CGU.

I was half hour into a 2 hour drive, when a stone flicked up and cracked my windscreen, I called cgu on the way and explained what happened, this was a Wednesday, by Friday I had a new windscreen installed, no questions, no hassles!!! Best service ever!

I had to get my cracked windscreen fixed. Made the claim on Thursday and by Saturday it was fixed. The staff were polite and friendly and best of all fast. No dramas.

would not recommend cgu car insurance as stolen car was retreived but insurance have refused claim but they take your preniums every month but wont honour if you are making a claim no enty point found,report to police 4 hours after car was found (there words not mine) which i dispute and i have only had insurance for a short amount of time certainly be looking for insurance with another company do not wastse your time or money its taken them 4 months to determine this claim and refused no correspondence from cgu during this time worst company i ever come across

They are my last choice in insurers and serves me right for even assuming they are capable of operating in Australia, ombudsman here I come to do what I can to protect others from this sour experience.

Did you feel your policy was good value? Misleading
Was your policy easy to set up? Yes, it has been designed for collecting money only.
How satisfied are you with the provider's Customer Support? Not at all, they tried to get away and transferring telephone call around.

Do not insure with CGU.

I've had to call regularly to organise payments as it keeps going to yearly payments rather than monthly, despite updating with correct information they keep going back to yearly payments and I have to do it all again. Got side-swiped by a truck last year and got no help from them, ended up fixing it myself. I'm only with them out of convenience (probably less of a headache to look elsewhere)

Incredibly poor service during and after claim. CGU did not follow up, I had to follow them up myself every day. They are now double dipping, by continuing to take my premiums from my account when they have already claimed the remainder of the premiums from the claim payout. I would NEVER use CGU again and would NEVER recommend them to anyone.

It was good value for their client because he has not had to pay for the damage to our car, even though he has given five different accounts of what happened (including falsely claiming he was insured with Bicycle Victoria) Caused his push bike to catapult along the side of our car because he slammed on his front brakes when he didn't see a garbage truck in the bike lane. Protecting dangerous road users who are a menace to the public.

Very impressed with the service. After many years of nil road accidents, recently had two: one not in fault and and one in fault. Both claims processes went very smoothly, timely, professionally.

After my car accident in July 2017 I contacted CGU, from the first phone call right through to dealing with the repairer it was a totally stress free process, each person that I dealt with was extremely helpful and professional - thank you CGU!

Made a claim because third party was a nightmare. Were advised that CGU would look at damage to ensure there was nothing dodgy going on. Literally didn't even look at it and we were told to pay the panel beater fee of $885. So they just accept crap quotes from anyone. Well done CGU you're hopeless.

Would not suggest cgu to my worst enemy. From my claim which should have been 6000 from the start of the claim, 5 months later it was 5100, im getting 3000 back. And on top they took there time with doing the claim, what should have been paid out within 2 weeks like i have been told, has taken 5 months and a continuing monthly payment of 200 that i dont get back. Unhelpful, unclear, i did all of the work in trying to find out what happened. Id rather cancer over going with cgu again

Fantastic with my claim. So many whingers. Happy clients dont give reviews which is really sad to see. Every single insurance has bad reviews. Coincidence, I think not. Cant gauge anything through the website

I got Insurance from cgu for two year and i cancelled my policy before due date. They still sending me invoice after cancellation.
Staff behaviour is not cooperative. Please stay away.
Thx

CGU were so unhelpful, rude and obnoxious. I will never recommend them or use them again. Disgusting Customer Service. Just excuse and excuse. Incident wasn't my fault and made me feel guilty from the get go.