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Reviews

37 reviews
Ragdoll Charlie
Ragdoll Charlie Sydney Surrounds, NSW · 3 posts

Happy with carpet result but not with application

NSW

I now realise that different franchise owners use different carpet cleaner machines and this is not mentioned before he comes. I got the old dry cleaner. Although I’m happy with the end result, I was not happy with the application. Twice I had to wipe up the spray on the kitchen tiled floor, where I had to stand, as it made it dangerously slippery. Then had to wash it after he left. Also, I found he had the spray half way up the wardrobe mirror door, so now all that needs cleaning. To cap it off, he left a handful of cat hair from his broom in my kitchen sink. Very sloppy workmanship!

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Ross W
Ross W Sydney Surrounds, NSW · 5 posts

No Response From Online Request

NSW

Twice I've used the online form to request a quote. No response.



Very happy customer
Very happy customer

Fantastic service

NSW

I received such a great service from the ladies this morning. They were helpful and went above and beyond to provide me with an excellent service! They also gave me some free advice on how to help with pet fluids! I would highly recommend!

Margaret
Margaret

Unhappy with work

NSW

I had cleaned furniture, skirting boards etc before Frank came to clean carpets. Had to do so again after he left. Grey fluff sticking to legs of lounge, chairs, skirting boards, along bottom of doors etc. spray stains along furniture, doors, mirrored wardrobe doors etc. Still trying to remove some of that staining. Had to vacuum carpets several times on very humid days and there are still many stains on hall carpet. Would definitely not recommend using Chem Dry Glow.

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Amanda Lancaster
Amanda Lancaster Sydney, NSW

Bad workmanship and bad customer service

NSW
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Casey
Casey

Rude, unprofessional.

NSW
Kaveri
Kaveri Sydney · 3 posts

Cheats

NSW
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Salina A.
Salina A. Hunter Region, NSW · 2 posts

Good, but poor communication, looks like they mislead clients about their price.

NSW

We called for two lounge cleaning. They gave me quote $70 per seating position, After they clean the lady showed my two chase of sofa that 3-4 person can seat & charge me 4X $70 for my per standard chase of my sofas . That is horrible experience for us . Still uncleaned all the corners of my sofa . Charged us $842. Horrible experience from the company who can cheat regarding the price. .Would never call or recommend. I didn't read any review before, somewhat seems like a bullying service from their company.Even didn't send me invoice. Those cheat lady kind of bullying my husband to pay straightway on her hand held eftpos.

Amy
Amy Sydney, NSW · 2 posts

Abusive, bullying towards a single mum with a ten month old baby

NSW

I made an enquiry online the week before to get an idea of prices for a carpet clean the following Thursday. They gave me a quote, overpriced might I add, and I asked them to provide an invoice to my email. They never did. The South African owner contacted me the day before and demanded payment of an invoice I never received. I asked them not to come as at this point he was calling me names, I had my ten month old baby in the background crying, he was demanding payment and if I did not pay him he would show up at my home address the following morning. I've never been so scared and intimidated in my life. I live alone and am not accustomed to such abuse after making one query. He also threatened to call the police on me if I did not pay.

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Joseminie
Joseminie
 · Verified

Intimidated and Overpriced

NSW

I did not read any reviews before the operator attended. I declined to pay cash as demanded, as I needed to pay into a bank account and receive an itemised receipt for our real estate agent. I felt too intimidated to remain at home whilst the service was completed but paid a (somewhat) agreed (but without GST) inflated fee. I could not afford the further GST and additional charges requested of me, and was pressured to pay over $100 extra on the day. It appeared the service was peformed as agreed but I would not recommend ChemDry as the experience was extremely stressful. I have never experienced this style of "bullying" from a service provider or tradesman before.

Nathaniel Alexander
Nathaniel Alexander Sydney, NSW · 3 posts

Overpriced and makes no difference

NSW

Used Chem Dry Glo. Extremely disappointed - there was absolutely no change to the carpet. I paid around $400 for leather cleaning and all they did was use Glitz leather cleaner - absolute joke! It was just wiped over!

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Penny Robins
Penny Robins · 3 posts

Excellent job

NSW

I chose ChemDry because the cleaning product is allergy free and I was promised same day drying for mattresses and carpet. The stair carpet took a bit longer to dry but we could still use it, everything else dried within the day.

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Mel
Mel Sydney, NSW

Made my couch look new!

NSW

I have a 7 year old couch that I have never had professionally cleaned. I’m so glad I called Chemdry because it now looks new! I even get comments from family! Thank you!

Angry Dad
Angry Dad Sydney, NSW

Does not do the job

NSW
Angela
Angela Sydney, NSW
 · Verified

Complete waste of money

NSW

I booked a carpet cleaning for end of lease clean for two small rooms (and I mean small). I was quoted 195, the guy spent 25min going over the floor with what looked like an oversized fluffy mop head, the job was done and the carpet looked like it had just had a decent vacuum. No stains treated or removed. I wasn’t expecting a miracle but this is an absolute con and the guy who showed up knew it. He was inexperienced, didn’t want to engage in any conversation whatsoever and was evasive when queried. I was recommended this company by my real estate agent and wish I had read all these other reviews before going ahead. Would never use them again.

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