Chemist Warehouse Questions & Answers (page 3 of 3)

Give them a call.

Ponds cold cream is not made any more

You can get them to order it in for you from another store !

This question is probably best answered by Chemist Warehouse. Check online.

yes they do

hi, please never ever buy anything from chemist warehouse, they will take money and never courier your thing to your friend. same thing happened with me. i ordered online perfume to my sister in canberra and she got 1 broken bottle, and she never got a reimbursement, refund or a new bottle. i wasted my 100 dollars on them. they are cheaters, and extremely worst in customer service.

I think chemist warehouse has an amazing online service, some people are so difficult

Many thanks. I will take your advice.

I'm a regular shopper at epharmacy in QLD, and the number is in my address book :-) It's 1300 367 283. Sometimes the phone is engaged, but that's only because they are flat out answering calls all day. But I always get through within minutes by pressing redial.

The online store is completely separate to the stores. As you stated, the product may be available in store but not online, or vice versa. Obviously if the online store didn't have it in stock they couldn't put the item in your order ;)

wow an answer 17 months later pfft

Hi, I think you may have me confused with the Chemist warehouse . I just commented on the Emu oil that I bought there . You'll have to ring or email them directly .

Yep. I'm still waiting for one of two items in my order to be in stock and I ordered on 25 Mayember. Their site sure doesn't make it easy to let you know your rights regarding requesting refunds due to a poor delivery service.

Are you still waiting jess?

I also still waiting orders since march 2014. Already two weeks now.

taking the treatment ireceived as an example from ch port adelaide
yeah sure just send me the money via western union... lol

Hi DAve, I believe you can - http://www.chemistwarehouse.com.au/product.asp?id=8306&pname=Viagra+100mg+Tablets+4

We are the cheapest "chemist" not super market. :)

I'm not too sure why they asked you to grab another item though :/

The policy of "if the price at checkout is higher than the shelf price, the first one will be free then subsequent items at the lower shelf price" ONLY applies to SUPERMARKETS. It is NOT applicable to pharmacies.

I believe the receipt refers to statutory obligations... As consumers we get very confused and spoilt by some of the larger retailers like myer who return anything and everything BUT our right as a consumer is much different. If we choose, is this case a knee band and took it home to find it wasn't a knee band it was a head band then you have the right to have it exchanged or refunded. But if you purchased it as a knee band and it was as the outer packaging describes then you have no right to an exchange or refund unless it is faulty. These are our rights and their rights.

I know that even Myer have changed their return policy recently. If you simply choose the wrong thing or change your mind they are not obligated to exchange or refund. Most likely as a sign of good will they allow 7 days, but they don't have to. The other thing to consider which makes sense is if you purchase something, they will have to replace that stock, then you return it, they have more stock then they should have. I'm guessing they could afford to do this if they charged a premium on everything but I don't think this is the case given they market themselves as the cheapest.

No receipt - no return/exchange. It's for a good reason. eg: someone steals makeup from Myer then takes it to another store wanting a refund. That is why receipt of purchase is required.