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See the Best Appliance Retailers in 2022 as rated by Australians on ieatwords.com.au.

Reviews

(487)
(64)
(3)
(15)
(124)
  • Product Quality
    4.4 (19)
  • Return Claim MadeYes (1) · No (13)
  • Customer Service
    3.7 (19)


Quirk97

Quirk97Greater Melbourne (Metropolitan), VIC

Worst service ever. Four visits - no heating or cooling at the end.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpringvale
See all answers
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Sir/Madam;
Please contact our Service Team on 9549 6100 option 2 immediately. Kind Regards Coldflow


funky t.

funky t.Greater Melbourne (Outer), VIC

great to have cooling this summery

published

melbourne has sick weather, you need heating and cooling melbourne. Coldflow were fast to respond, and competitive. All installed within 7 days from when i gave go ahead. Breezair evaporative cooling feels like a lovely sea breeze.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Thank you for the review and the 5 stars!!

Chun

ChunGreater Melbourne (Metropolitan), VIC

Five-week ordeal

published
Customer Service
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Chun;
Thank you for your review, please contact our Service Team on 9549 6100 option 2 immediately as we need to identify and investigate your review. Kind Regards Coldflow Service

Evan

Evan

  • 2 reviews

No show, no communication and poor customer service

published

Booked a repair for my AC and took time off work to be home during the 4 hour scheduled time.

Unfortunately, no one showed up and there was no call or anything to warn me of this. When I called 45 minutes past the scheduled time to see what was going on, I was put on hold for 15 minutes and then told they'd follow up and get back to me, but never heard back.

I can appreciate that schedules might shift during the busy christmas period, what frustrated me most was the lack of any communication.

Customer Service
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Evan;
Please call Coldflow Service on 9549 6100 option 2 as a priority and we will assist you with your review. Kind Regards Coldflow


Rach48

Rach48Greater Melbourne (Outer), VIC

  • 7 reviews

Constantly rescheduling at last minute.

published

Hi, Coldflow Springvale rang and left a voicemail message saying they need to reschedule the service for the air conditioner at another date. This is the 3rd time this has happened! I am beyond fed up about this and it's not fair for the tenants to have to wait all day for the technician to turn up, only to find out they're not coming. I have already paid $195 in advance for the service. Reference number is CSJ1911742. Can someone please turn up and do their bloody job! Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpringvale
See all answers
1 comment
Cold Flow
Coldflow C.Cold Flow

Terrible service

published

Booked a service call between 8-12, no one arrived phoned just after midday to find out what was happening, said they would followup and get back to me. NO call back, phoned again at 12.30 was told technician was on his way and would be there at 1.00 - 1.25 still no technician, saw the van arrive as I was leaving to going out

3 comments
Cold Flow
Coldflow C.Cold Flow

Dear David;
Please call our Service Team on 9549 6100 option 2 and speak to our Service Manager so we can identify and investigate what has occured. Kind Regards Coldflow Service

David W
David W

Had a call from Coldflow on Saturday morning they apologised and asked if they could have a second chance to show the sort of business they really are - technician turned up on time and did a good job

Cold Flow
Coldflow C.Cold Flow

Thank you David, we appreciate the opportunity.


Chris Martin

Chris MartinGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Coldflow Evaporative Cooling

published

Daniel from Coldflow provided a quote for new evaporative cooling in our double storey house. The installation went ahead on the agreed date and the installers were in and out in a morning. The system is great and we are really happy with the product and service.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Great to hear your kind words and the 5 stars Chris!!

The reviewer stated that an incentive was offered for this review


Danielle M.

Danielle M.Greater Melbourne (Outer), VIC

  • 3 reviews

Excellent service

published

Had coldflow come out to look at replacing our very old ducted heating service, they came within a couple of days of my online enquiry, gave a few options to choose from with out being pushy, then booked the job in for 2 days following, which was completed by 2 lovely guys and they cleaned up after and took all our old ducted system. All staff were great from start to finish, extremely happy with our new system, will book our aircon ducted through them in the near future, and recommend to everyone.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Danielle, thank you for the review and teh 5 stars!!

The reviewer stated that an incentive was offered for this review

Veni

VeniGreater Melbourne (Outer), VIC

  • 4 reviews

Pathetic and incompetent service

published

Avoid this company at any cost.
We had 3 Daikin units installed in our bedrooms with Coldflow. First night with cooling option we woke up at night from the sound of leaking roof. Air conditioning above our head was pouring water in our room. First thing in the morning was to call Coldflow to send someone and rectify. As this was an obvious hazard as unit was wired directly to the power, the whole day this pathetic company could not find anyone to come and have a look. As next days are weekend, we got slot only for Monday. Not to mention that this might be the case with the other two units. We have paid close to $7000 to have some incompetent people create hazard in our home.
Also, have a look at some of the work done by their crew.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpringvale
See all answers
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Veni;
Thank you for your review. We will ensure all rectafications that are needed are done as soon as possible, once again thank you for the review.

Excellent Service Raj

published

Raj from Coldflow was onsite today to repair air conditioning split system. He is knowledgeable, able to pin point the issue and repaired it quickly. Excellent service. Highly recommend Raj for future repairs.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationSpringvale
See all answers
1 comment
Cold Flow
Coldflow C.Cold Flow

Daniel thank you for the review!!


Garry

GarryGreater Melbourne (Metropolitan), VIC

Done with ease

published

I needed a replacement for my old evaporative cooling system and called Cold Flow. I was visited by a consultant, quoted on a recommended system and it was installed, all within 8 days. This included a delay for bad weather. Couldn't be happier with the people involved and the overall service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpringvale
See all answers
1 comment
Cold Flow
Coldflow C.Cold Flow

Thank you Garry!!


Adam

AdamGreater Melbourne (Inner), VIC

Great service

published

I was looking for replacement unit. End up with five quotes to choose from. I liked Cold Flow business model most. Technician turn up on time for initial site inspection. Quote was produced for my consideration within 2 days. Price for heating unit was so competitive, I decided to add to the job duct replacement, as my system was over 20 years old. Following week On the day do installation a licensed plumber with two mechanical plumbing apprentices turned up, on time! By early afternoon job was completed. Thermostat programmed to my preference, garage floor swept, old unit and ducts taken away. Possibly best service by trades service people I have ever received. Thanks a lot!

Product Quality
Customer Service
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Adam;
We are humbled by your kind words. We try our best to please and provide the best customer service at a competitive price. Thnak you for your time time review us and the 5 stars.
Kind Regards


Poppy

PoppyGreater Melbourne (Outer), VIC

Excellent service, excellent product

published

We hadn’t our old ducted heating replaced. Sales rep came out saw our house and was very helpful in telling us in which heater was best suited for our house.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Poppy;
We are ecstatic to hear that we were able to find a solution for your home, thank you for the review!!
Kind Regards

The reviewer stated that an incentive was offered for this review


Carla K.

Carla K.Greater Melbourne (Outer), VIC

Excellent Service

published

I gave them a short timeline to get the cooling installed. The did a great job exceeding my expectations . The workmen were very prompt and kept everything clean. Highly Recommend.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Carla;
We are so happy to hear your kind words and the review, and the 5 stars, thank you very much for your time!!
Regards
Coldflow

jay m.

jay m.Greater Melbourne (Metropolitan), VIC

good prices, good service

published

had my gas ducted heating and evaporative cooling changed over by Coldflow, sales rep came out was quite experienced ex. plumber, assessed what others could not. Got the job installed; good heating and cooling makes a big difference.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Jay;
Thank you for the 5 stars and the review, and the kind words.
Kind Regards
Coldflow Team

The worst company l have ever had the misfortune to deal with!

published
2 comments
Cold Flow
Coldflow C.Cold Flow

Dear Lisa;
Please contact Coldflow Service on 9549 6100.
Regards
Coldflow

Lisa
Lisa

John M.

John M.Greater Melbourne (Metropolitan), VIC

Never got back to me

published

I asked this company to give me a quote. The rep came around said I would have itwithin a few days. When I heard nothing in two weeks, I emailed. No reply. It's now nearly three weeks and still no reply or quote.

Customer Service
Return Claim MadeNo
Store LocationHead office
1 comment
Cold Flow
Coldflow C.Cold Flow

Maxine L.

Maxine L.Greater Melbourne (Outer), VIC

  • 2 reviews

Customer Service is outstanding!

published

Following some excellent customer service and negotiation for a return call to install a minor part identified in a service call to my Braemar heater, installation has been arranged. I am pleased to advise that I am a happy customer, well done Coldflow!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Maxine;
Thank you for the kind words and the 5 stars, we are grateful. Kind Regards Coldflow Team


good service

published

coldflow would good,. They answered my inquiry fast, and came out the next day. I had a small problem with my solid brick hoe. Brian came up with a good solution

Product Quality
Customer Service
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear goodness, thank you very much for the revew and the 5 stars!!


Leanne ming

Leanne mingGreater Melbourne (Metropolitan), VIC

very good service

published

very happy with Coldflow for our heating and cooling. My friend also installed their heating and cooling with Coldflow, they also were very happy. Our installers were great also, thank you

Product Quality
Customer Service
1 comment
Cold Flow
Coldflow C.Cold Flow

Dear Leanne ming, thank you for the review and the referral to your friend, and the 5 stars!!


Page 1 of 35

Questions & Answers

Donna

Donnaasked

I am still waiting for someone to answer my last email from August and September (last week). Clarification would be appreciated. Kind regards Donna

2 answers
John M.
John M.

Hi Donna. I got an email from ieatwords.com asking me to help, but I can't see a question or a request in your comment. John

Cold Flow
Coldflow C.Cold Flow

Dear Donna;
Thank you for your enquiry. We are terribly sorry if we have missed your question, however we haven't been able to locate any questions from you, please feel free to call us on 9549 6100 or email [email protected] or reply here with your query. Kind Regards Coldflow Team


rmsheater

rmsheaterasked

Does anyone suggest me which heating & cooling system will be best in budget? (Gas or solar)

No answers

Gautam

Gautamasked

Hi guys . I live in Melbourne . I am building a single storey house 33 sq metres . I am confused if I have to install refrigerate cooling or evaporative cooling in my house and which brand I should go for? please advise me to this question .

1 answer
pablo
pablo

Evaporative cooling is cheaper to run, you are essentially running a fan and small water pump. Water runs through a porous membrane from which air from outside is drawn through. The wet membrane cools the air which is delivered to your home via ducts. Same principal as portable evaporative coolers of old. The down side is it leaves the interior air quite moist. If you have tiled floors it's a no no. Refrigerated units are 1; reverse cycle- they can heat and cool-. 2; cool the air much faster. 3; if used in a split system configuration can be used to heat/cool 1 room. Multiple heads can be used. Refrigerated units can also be ducted. I have had both types in my homes, my rental has an evap cooler, my own home has a refrigerated unit (Fujitsu), I can turn it on/off, set the temp etc via my mobile if I choose. In winter instead of using the gas ducted heater I can switch on 1 or 2 zones and heat just those area's. I will NEVER GO BACK to an evap again.
Hope that helps.


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