Commodore Homes (page 2 of 7)
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Reviews
Great first build experience!
Our first contact was with Pete Taplin - he went above and beyond for us from the get go, and was always available to help at various points of the build - wasn't just the sales guy! He is very knowledgeable and was able to provide design suggestions to implement which we loved. We had a few issues at the scheduling stage with delays and Pete was happy to chase up for us - nothing was too much for him. We had a great day at pre-start and Bethany made an overwhelming process easy and we felt confident in our choices. The build itself was on time and to a great standard. Even after move in, the small issues we have found along the way have been addressed in a day or two with no problems. Overall are very happy with how it has all turned out.
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Amazing builder and wonderful team of people
We decided to build with commodore homes back in November 2018 and our house is finished already! We had an amazing experience building our first home. The inclusions we received were great, the team was so helpful with any questions we had and the service overall was faultless. Would definitely recommend this builder to anyone considering. You wont be disappointed.
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Can not fault - Great experience
Being first home owner/ builder we did not know a thing about building. The team at commodore took the time to answer all of our questions, usually within a 24hr period. The team helped us pick the perfect block and house to go with it. The whole experience from start to finish was a hassle free dream.
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Amazing quality and design!
Introduction to BGC:
From the very start of our home buying experience we knew we where in great hands! Our sales rep the amazing Peter Taplin seemed to overcome every obstacle that got in our way, including meeting us at the Ellenbrook display home at 7pm where we had planned to go over house designs, until the whole power grid shut down. Less we prevailed and managed to find a nearby dining establishment to go over plans instead, awesome improvisation!
Pre-Start:
After sorting all the paperwork and getting all menial tasks out of the way we
... Read more got to go into the BGC office and begin to choose the interior design of our home, this was a really easy and stress free process thanks to the amazing team who assistied us on the day and the Commadore homes portal that comes with a 3D rendering of your house plan allowing you to design and choose all your selections prior to attending Pre-start. The Build: Throughout the build we regularly attended the worksite to check up on our build and ensure the workmanship was done to standard, to our delight we where greated by qualified, friendly and highly skilled tradesmen at every encounter. The quality of materials used and our ease of access to the site was great we where allowed to access the site when: -The slap was poured -The walls went up (met the brickie)
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Excellent service & quality built home.
We have built several homes in the area. This is the first time we have not put anything on the list after the walk through to be ‘done!’
We had a difficult neighbor to deal with and the construction manager navigated her very well.
We did have issues with our previously perfect fence shifting after a heavy truck went down the drive. Again the construction manager dealt with this issue perfectly and we feel happy with the outcome. Special thanks to Jasmin for her can do attitude!!
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Kept the dream alive!
Commodore Home were absolutely amazing from first contact to handover. We cannot thank the staff enough Danny Kumar thank you for keeping the dream alive, Goran Njegovan thank you for your patience and hardwork fighting for us, the ladies in the office Jasmine, Lorella and Bethany so easy and lovely to deal with they couldnt make it any easier if they tried and Mark Andrews our Supervisor just amazing!
The workmanship and quality of our build is excellent.
Our final cost compared to estimated cost was slightly higher.
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Love our home!
From the moment our journey began we had a really enjoyable experience. We had an awesome supervisor who went above and beyond for us. We are absolutely in love with the end result and couldn’t be happier with our first home!
Thank you Commodore Homes.
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so fast and effecient!!
From the start when we were deciding who to build our 3rd house with, until the key hand over, every single person we liased with was on point! Nothing was ever to hard for anyone and any questions I had were always answered so quickly! Every single staff member we dealt with knew their job like the back of their hand which made everything run SO smoothly with our build!!! From slab down to key hand over it as approx 5 months, which was even quicker than we had anticipated!! Everyone always went above and beyond to rectify anything that I neede
... Read mored and I would highly recomend Commodore Homes to anyone who is thinking of building with them. We now have a high quality 5 bedroom home with all the high quality finishes at a very affordable price!! We will definately use Commodore Homes in the future if we were to build again!!!!Author stated being incentivised for this review
Stress free experience, well trained staff and wonderful customer service
I could not be more happy with the process of moving into our new home. Always an easy process with Commodore homes, never had 1 issue with the site and construction.
Emails were always responded to very quickly, professional and friendly.
I love the online customer portal, so easy to use and is great to see what what your house will look like. Makes a much easier start at pre-start knowing what your house will look like with colours ect.
The build of the property i cannot fault, we never had any hick ups with the build and everything wa
... Read mores done very professionally, we had no issues what so ever. The final cost i was extremely happy with for the quality and experience you get with Commodore homes. I would be recommending these guys to all new home buyers as it was such an easy experience !Author stated being incentivised for this review
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My First Home - What an Incredible Experience!
I am so very proud to have collected my keys this morning. I cannot fault Commodore Homes in the entire process of building my first home. From slab down to handover has only taken 6 months! The workmanship throughout has been incredible.
I have loved every minute of this experience and would highly recommend Commodore Homes to anyone. Thank you Commodore Homes!!!!!
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Nice and Easy
I received my keys today. I couldn't fault Commodore Homes attention to detail throughout the whole experience. Everyone tells stories of the stress of building, the hardest part of this build was choosing a paint colour!
All the people I dealt with were amazing. Brendan in sales was great I never felt pressured and was the only sales person (I spoke to a lot of building companies) that came back with options within my budget, cheers for the SMEG kitchen, Deb from LoanCo was so helpful up until last payment, Kate rearranged her schedule to fi
... Read moret in my prestart meeting due to a family incident, Deb and Rob in construction who kept me in the loop during construction. The online portal is amazing. Its great to be able to check out different colours for elevation, to look at prestart selections with a running total, site photos updates and to have all the paperwork in one place. I would happily recommend Commodore Homes to anyone building. Now to unpack and find the wine glasses.Author stated being incentivised for this review
Very Happy with our first home
This was our first home and first build and we are very pleased with the result.
Everyone has been extremely helpful throughout the whole process and we were always kept up to date on the next stages. No issues to report. our final cost was spot on the whole way through and were always told if things would be an additional and if wanted to go ahead.
Thanks again team!
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What an amazing experience!!
We built our first home with commodore, with completion the beginning of June 2022, and couldn’t have imagined a better experience. Ed was our first point of contact, and was with us the whole way. He was easy to contact, always had answers for our many questions and always went above and beyond to make sure all our needs were met. He helped us custom design our dream floor plan and did whatever he could to make sure we got the maximum value for our buck. Ed, you were incredible and we recommend you to everyone we discuss building homes with. T
... Read morehank you so much. The whole process from admin (jasmin, also amazing service) including Simon from the loan company, to construction (Deb and rob, thank you) was seamless and pain free, the online portal also helped with this. It was a wonderful resource which kept the process transparent. I can’t recommend commodore homes enough, thank you so much for building our vision and doing whatever you could to help us live our dreams. If we ever build again we will definitely build through commodore.Author stated being incentivised for this review
Great experience!!
We had a pleasant experience with commodore homes from the start. Very happy with our first home! All enquiries was handles quickly. Cost was as we hoped for and on target.
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Great quality build. Easy and helpful sales process. Very happy with the outcome!
Starting with the sales process Commodore was easy to deal with and very helpful. Toby was great to deal with. Very happy overall with that part of the process. Improvement areas would be less pushing of using their mortgage broker (who was not better than going direct to my bank) and better clarification around the time required for land titles to be issued and when finance is due (we could have progressed slightly quicker with finance if we had realised the other delays that would occur). Also same as other reviews once the sale had been hand
... Read moreed over we no longer got responses from sales. Not a deal breaker. The other main area for improvement would be the amendments to the house plans. Whilst Commodore was extremely helpful and willing to make changes to the plans at no cost which was awesome - it would have been nice to have some recommendations around how to maximise the space on such a small block or an ability to look at the design in a 3D capacity to assist us. Once the build started I cannot fault anything, the building Manager Mark was super helpful, friendly, competent and easy to deal with and both of the main Admin contacts - Deb and Jasmin were constantly keeping me up to date and the self service Commodore Portal is brilliant. We had our final inspections last week and the independent building inspector I hired was very impressed with the build and the few small issues he found were fixed immediately without any issue. The handover process has been great with Mark even providing contacts for landscapers and fencers which was really helpful. This is the 2nd time I have built with Commodore (the first was over 10 years ago) and both experiences have been excellent. I will return without hesitation next time I build! Thanks :)Author stated being incentivised for this review
Happy
We've been happy along this journey. The pre construction process has been smooth thanks to Brendan, who s an extremely prepared professional. The construction was built quickly and BGC offers the best quality houses in Wa. Sean and Jasmin made everything easy for us paying attention to details. Just couple of mistakes during the pre start and to install the flumes in the roof space, then fixed.
Overall BGC offers the best value for quality houses (double bricks) and Commodore provides a good customer service.
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Great but not 100%
I found just a few issue on my house that need a repair but i realy like how bgc build my house, the supervisor is good and friendly.I cannot give 5 star because got dissappointed on our sales consultant([Name Removed]).He is easy to reach before and during signing up some papers, when i send a messages and call him, he always answering.After the time that he dont need us anymore, he is realy hard to reach already.I called him and send some messages but no answer.Anyway thank you commodores and bgc for building our house.
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Fantastic service and beautiful home!
I can not speak highly enough about my experience with Commodore Homes. Everyone was extremely helpful and professional. My house was built in a quick and efficient manner and all workmanship was excellent! I did not have one issue during the whole time my house was being built. I would like to say a special thank you to my Building Supervisor, Ramon Bosito, for his thorough, professional and friendly service.
I would not hesitate to recommend Commodore Homes to anyone.
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In our new home at last
We have finally moved in to our new Commodore home. We have both thoroughly enjoyed the journey. The build has taken about a year all in from walking into the show home to walking into our completed home.
We found the process relatively easy thanks to all the guidance that we received along the way from the staff at Commodore homes, there are too many to name but they know who they are, we couldn't have done it without you all so a massive thank you from both of us.
Commodore homes are part of the BGC Group and as such offer a complete servi
... Read morece through their other companies. We decided to keep everything in house and our loan was arranged through the Loan Company and settlement was done through Simply Settlements. Again all of the staff were more than helpful and, for us, things were so much more easily managed by dealing with the in house companies. And so on to the building process. Our journey began when we walked in to the show home and loved it, we decided then and there that this was the new home that we wanted. We decided that we wanted the same layout as the show home and choose the complete package to give us all of the additional items that would make the home in walk in condition at handover. It may be advisable at this point to advise prospective purchasers to have the sales person detail exactly what is included and what isn't as we almost got caught out with a few things that we wrongly assumed were included in the complete package. When we asked the salesman what was included in the complete package and he threw his arms open and said "all of this" we naively thought what we could see was what we were getting, as the saying goes " the devil is in the detail " so be sure that you know exactly what's included to avoid any hassle or disappointment later. Prestart is pretty full on and will take you the whole day, we thought that we were fairly well organised and that we would be done by lunchtime, Wrong, thankfully Bethany, our prestart consultant, was on hand to offer us valued advice on things that we hadn't thought of. It's worthy of mention that before this, you get access to your portal where you can see what prestart choices are available, we had most things chosen before the day of prestart. The portal also lets you see a full 360 degree view of the outside of your new house which is great, the ability to see a view of the interior would be terrific but as yet that isn't available.Author stated being incentivised for this review
Glad we made the decision to build!
From the moment we met our sales consultant Pete, who made us feel at home in his display house, to the pick up of our keys everyone from Jasmin to Cassie and Lauren has been polite, friendly and helpful!
Whether it was a simple question or a complicated serious of questions nothing has been too much effort for the staff to answer. Whenever there was a minor issue it was dealt with as quickly as possible. Each individual worked well and overall as a great team. We’re very excited to be moving in to our brand new home with all the little extras we’ve added for many years of family adventures ahead!
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Glad it's over.
Unfortunately we did not have a pleasant experience with Commodore Homes. During our paperwork stage the communication was AWFUL, never contacted or updated. Every time we spoke to someone we had to explain all over again. We were constantly chasing them up and kept receiving incorrect information which then added a massive amount of time onto our build and money too.
It was one of the most stressful and upsetting times during our building process.
Jasmin in the early stages of pre-construction was great and once we moved to construction phase
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Very Impressed - Very Friendly
My Husband and I have just finished building our first home with Commodore Homes and we are so happy to be in. There is a lot that can be said about our experience with Commodore Homes but overall it was excellent. All of their staff were friendly and more than accommodating with our requests and decisions. Every staff member we have had dealings with was very knowledgeable and even when we had a semi-serious issue arise, the quick rectification from staff and management was fantastic and was greatly appreciated. We upgraded our package to incl
... Read moreude air-conditioning, stone benchtops and upgraded flooring and I would definitely suggest doing this if you are able to - It has made an affordable home feel luxurious. Especially appreciated all the help we received from Nicole our Construction Consultant, she was so friendly and very patient with me constantly ringing to ask questions. Even though it is early days the build and finish of the house is good, the plastering is a bit sloppy, but we should have noticed this when we had our inspection of the house. The house also wasn't left the cleanest, there was dirty feet and hand prints over walls and there were cement bags, cans of drink and rubbish left in the back yard. The one thing that I would say was the only disappointment was the sales aspect. Although our sales consultant was very friendly and even traveled to our home for us to sign the paperwork; in order to get the sale he was happy to make things out to be easy or affordable without first looking into the process. Which meant that we were let down when we got to prestart to find that certain items that we were told we could have, we then couldn't. Overall we are really happy to be in our new home and have spoken highly of Commodore Homes to our friends and family.Author stated being incentivised for this review
Very happy with the end result!
Making building enjoyable! Great home designs, affordable house and land packages and exceptional customer service. Big thank you to site supervisor Andrew who made the process easy and his knowledge shone through. Cassie and Jasmin in the office were super speedy, efficient and friendly - couldn't ask for better customer service. The only deduction of stars was with regards to our salesman. Whilst he did deliver on many of the things promised, a few "inclusions" turned out not to be inclusions and we were in fact required to pay for them or argue that this is what had been advised and "promised". All in all I would recommend Commodore Homes as a trusted builder.
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Happy customer
First time building, would happily build with commodore again.
From beginning to end the whole process was enjoyable. Wonderful happy helpful staff especially the building supervisor. Any issues if any addressed immediately and with a positive result.
Even post build inspection and repairs, very attentive and prompt to ensure i was happy with the quality of the house.
The only issue i had was with a blow out in the cost of the site works which i did query but a meeting was had resolving any issue promptly with a positive outcome.
Happy to recommend Commodore
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Pleasantly surprised
From the get go and through out communication was excellent. Any queries/ concerns were promptly addressed. All timelines were met and we even got our keys earlier than anticipated. Having built twice previously with other builders, this was the best experience overall.
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Commodore Homes - Great choice of builder!
Delighted with our choice of Commodore Homes to build our home.
The experience throughout was great and everyone we dealt with during the process were very professional and knowledgeable of their product. This is the first home we have built and from the pre-construction stage, our sales rep Dean through to the admin / prestart team were very helpful answering queries we had and assisting with our selections.
After meeting the site supervisor Ray, he filled us with confidence and we knew that the build was in good hands. Only minor issues arose during the build that were dealt with swiftly.
Thank you to all at Commodore Homes!
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Love my new house.
I am very pleased with my Commodore Homes house. It was well managed and I was able to call whenever I needed information. My property is built pretty well for the fairly low price it cost, and the things that had issues were (and are being) fixed quickly. The house cost almost exactly the same as the estimated cost, it was around $2000 less. I especially love my bathroom, it was great to have so many tile options without spending additional money. I also liked that I could pay for upgrades straight to the individual tradesman/company (I got vi
... Read morenyl planks instead of tiles) instead of paying through the building company which helped me save a lot of money as other building companies mark up the price of upgrades. I have already recommended Commodore Homes to others.Author stated being incentivised for this review
Loving our new home!
From when we built our first home in 1995, the process with Commodore has been so much easier. The pre-start was informative and staff so helpful in getting everything we needed and offering solutions and suggestions. The build process was smooth and quicker than we expected, even with the Christmas break. Now we have our big, beautiful home and we can't wait to move in!
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Amazing service from start to finish!
From the initial meeting with Tristan and the final meeting with Shae, the whole process has been smooth and enjoyable. Our queries were answered punctually and the build was completed in the expected time frame. Over a little over estimated costs=
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Very smooth process for an overwhelmed first home buyer!
Throughout the entire process we were overall extremely pleased with how smooth it went.
- Our sales rep (Brendon) helped us to understand what can be done with our budget and was very accommodating to our ideas and questions.
- The admin team were personable, did a great job answering our questions and keeping us informed as updates became available. The only issue we had here was some confusion and inconsistency between Commodores accounts department, us and the bank we obtained finance from. This can be very stressful for a first time home
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Finally in my new home
I can not fault the pre construction phase, my sales rep Brendon and everyone from admin and pre start we’re very helpful and made it a smooth and prompt process. Most of the build was also smooth but not so much promt. I was informed of the progress via the portal which is very useful and my construction administrator Debi was very informative. I did have to contact a few people to rectify issues I had but they were fixed eventually. The final cost ended up being less than the estimated cost so I was stoked about that! Thank you for my new home commodore!
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Building with confidence
We are overall happy with our home/build with Commodore. The service and product were delivered as expected. Our site supervisor was experienced and we had confidence in him overseeing the build. Thank you for our first new home!
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Commodore Homes is the BEST!
Commodore Homes was an awesome choice to build our home with. Our home was built in under 20 weeks which was under the standard build time of 26 weeks. The admin staff were very helpful also and always kept us in the loop with any updates. Only had the one issue with the build with a slight scratch on the window but it was rectified straight away, other than that it all went smoothly. Would highly recommend them, they will not let you down. Thank you Commodore Homes for the hard work and your service ;) Very much appreciated
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Great support during construction phase
Was kept up to date for the duration of the construction phase and the guidance and support provided during this stage was superb. The online portal was great to check in on how the build was progressing.
During PCI there were small corrections required which our supervisor pointed out, however this was corrected within a week. Satisfied with the overall quality of the build.
Some concerns during the drafting of the house plans which was left unresolved and consequently cost us a lot more than we were originally lead to believe by the sales c
... Read moreonsultant. This was due to the fact that the plans had to be re-drawn on numerous occasions after we provided clear instructions to the sales consultant on the first occasion - we were consequently charged for each draft that was drawn up incorrectly. This would probably not have been a issue if we were able to build off an existing plan.Author stated being incentivised for this review
Great Experience!
We highly recommend commodore homes.
We walked into the showhome and we were sold as soon as we walked through the doors.
Tom was great to work with, we had all costs provided to us the day after they were requested.
Our supervisor (Gary) was great, along with Deborah and all other consultants we dealt with along the way. When it came to final inspection, we were quite fussy and had picked out a few defaults but they were all rectified within 2 weeks.
Overall we are very happy with how our new family home has turned out and we are glad we went with Commodore.
Great experience, LOVE my house
From day one commodore homes has been amazing. Our sales rep (rob) has been in contact with us throughout the whole process of building, answers any questions we have. The online portal makes designing and keeping track of what’s happening with the house so easy. When going for a final inspection of the house the contractor noted any concern about the house we had and showed us issues we didn’t even notice, all small and easy to fix issues. Everything about the process with commodore homes has been simple and well taken care of. My partner and I thank all the people that helped us build Our dream home
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Good quality home!
Our experience with Commodore Homes was good! Sitting down with the sales representative (Edwin) we had a strict budget and from the few builders we had spoken to Edwin was the ONLY one who followed it no if's or but's. We told him what we wanted, and he gave us multiple options overnight. We signed on before Christmas 2017 and had an awesome package of upgrades through doing so. Pre-contract we had a few issues with us wanting Colourbond roof and the cost Commodore was telling us started off as $1,000 and was ending up well past that. Moving p
... Read moreast that signing contracts was a mostly smooth process, nothing in there made us question Commodore as a company (No gag clause) and we were happy with what we were signing up for. Our contracts admin (Jasmine) was so lovely and it was always pleasant talking to her, even at handover. Going into prestart we were told on the day we would have to pay for all extras upfront. It would have been nice to have this communicated prior to prestart as it stopped us from being able to have some of the upgrades we would have wanted. Our prestart consultant (Lauren) was incredible. She was upfront and honest about our decisions but not rude or pushy. She told us honestly if she thought something was a bad choice and we definitely appreciated that input. Most of all she was easy to talk to which is great when you have to spend a day with each other. Through construction we had a few issues. Often, we felt like we were being taken advantage of because we were young (19 and 23). There were a few selections we wanted to change which we were told early on we could but when the time came we couldn't which was frustrating. We also had an issue with a council mistake meaning we would need a drain/grate in our driveway. When we offered to pay for other more aesthetic options we were told no, even though others in the same estate had taken that route. Unfortunately, that is now something we will have to look at every time we come home. In terms of the actual build, rather than the office, the trades that were hired were fantastic. Every aspect of our house is incredibly well done. All trades were friendly and took great pride in their work. They have built us a wonderful house that looks brilliant. Coming over to handover we paid a private building inspector to attend our PCI. Our supervisor was happy to have him on site. At our second PCI our supervisor tried to tell us that the inspector wasn't great and only picked out aesthetic things not structural, which, when you're building a house is concerning. Should there be structural things to be picked up on? We were told all items on the list from the inspector were attended to but after handover we have found quite a few weren't touched. We have more than 1 dodgy light switch/ power point and some drain issues outside. After 1 month of living here we had contractors knocking on our door at 7am telling us they were about to rip up our driveway because there was a drainage issue. I will happily say they found there was no issue, but this wasn't communicated to us. Commodore didn't tell us there was an issue, nor did they tell us anyone was coming out to fix anything. This was frustrating but promising that there wasn't any issue present. Overall it was an above average experience. I do believe it could have been better, but it certainly could have been worse. Any and all issues aside we have a beautiful house that we love and we're hoping we are able to recommend Commodore to our friends and family.
Overall good but could be better
The online portal made it easy to select items for our home. Our brickwork and plaster was very good but we did encounter a lot of difficulty when we asked the site supervisor if we could remove the built in robe from one of the bedrooms. We were told by the site and building supervisor that it was unable to be removed as it was structural and we would need to re-submit plans to the Council. We contacted the Council and were told it wouldn’t be a problem and when we supplied the Council officers contact details to our site supervisor he was rea
... Read morelly reluctant to follow up for us. This was disappointing. The tiling is not great quality, upon moving in we have noticed a number of areas in different rooms missing grout. Our feature tiling in the kitchen is still crooked even after being re-tiled twice. Having to have the kitchen re-tiled also pushed back our move in date. The tilers also cut tiles in our living room which damaged out concrete pad which has cost us an extra $3000 in patching to try to fix as we did polished concrete floors post move-in. The builder was aware that we would be doing polished concrete floors and must not have passed this information onto the trades, not that tiles should be cut inside the house anyway. The cuts in the floor were hidden with grout and not found until our conctreters started grinding. It’s not clear whether the cuts were hidden by tilers or the builders. There have also been issues with our lighting and powerpoints, Commodore were proactive in sending out an electritian within two days which was a great response. Overall I’d say our experience was ok and would encourage others to use Commodore Homes but pay attention to detail.
Very good experience from planning to keys
Commodore were very accommodating in all aspects of the home building experience. Their sales team was very knowledgeable and willing to help. We then moved on to the planning team who was friendly, accommodating and made the whole planning process as easy and fun as possible. The building was on time and done well. They kept us up to date the whole time which made the wait fun and exciting to see our home being built. Throughout they were caring and informative. Would highly recommend them for anyone building and would use them again if we every built.
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Great service & quality product
This was my first time building a house or going through any project of this scale and the team at commodore homes made it easy and hassle free.
The staff were open to answering all of my questions at any point in time regardless of how simple they may have been and were really good at explaining the process to me.
I am extremely happy with the end product and how smooth the process was, from prestart to construction to final key handover.
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