Jason S.Sydney Surrounds, NSW
- Verified customer
Very happy clients. Great Builder
As this was our first time building a new home, and after hearing all the negative feed back from friends and family about their own poor experiences, we opted to steer clear of the larger mainstream builders and go with a smaller company that we hoped would provide us with a more personal and professional experience.
After plenty of weekends spent visiting the display homes, and reading 100’s of reviews online, we met with Neel at Better Built's Oran Park display home.
Neel was more than happy to answer all of our questions, and there was ...Read more
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- Verified customer
Great experience. A very happy customer.
Thank you Better Built Homes for our beautiful family home. After months of searching for the right builder and tendering with another well-known builder, we came across Better Built Homes and decided to visit the display home in Oran Park. We were very impressed with the display home, BBH have all the standard inclusions that are extra with the other builders and the very knowledgeable Neel helped us design our dream family home. We had a narrow lot and it was a knock rebuild, Neel assisted us with the perfect design for our lot size. We decid...Read more
ed to go ahead and felt confident and informed every step of the way, right to the very end. Our site supervisor Peter was extremely helpful and went above and beyond to make sure the build went smoothly. We didn't have expectations that all would be smooth sailing, to our surprise, there were minimal issues and Peter even helped us with additional work required for our pool. After moving in, there were hardly any defects to report, all minor and cosmetic, Braden attended post build, he fixed everything in one day. It was such a pleasure dealing with him post build. Having worked in the building industry, we felt it was important to go with a smaller builder rather than a large scale builder where we were just another number. We appointed our own independent experts for inspections throughout the build stages and they could not fault the quality of the construction. Various experts and trades have commented how impressed they were with the high quality of the build, this was very reassuring to hear. Our home is not only beautiful aesthetically, it is well built structurally to a high standard. Thank you to all the team at Better Built Homes.Similar opinion? Write a review on ieatwords.com.au!
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4.7(3,700)Samantha S.Sydney Surrounds, NSW
- Verified customer
Happy first time builder
We have had an overall positive experience with Better Built Homes and would highly recommend them to any person looking to build.
Being first time builders with young kids building our dream home could have been a stressfull time but Better Built made the process run smoothly and as stress free as possible.
Mel (our dedicated customer service guru) kept us in the loop with the weekly construction updates and always provided welcomed advice to any of our queries.
Don (our site supervisor) is a down to earth and easy to chat to person - as w...Read more
1 comment
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- Verified customer
Top quality builder with a focus on excellent customer service
Our build was on time and follow up was excellent, we could not fault the quality of the build finishes were all perfect. Better built homes has shown great customer service after taking ownership of our new home nothing is a problem for this builder there willingness to help the customers is outstanding.
I would not hesitate to recommend this builder to family or friend's, thank you better built homes!
1 comment
Paul S.Better Built Homes
Hi Damien,
Thanks for your kind words, We are so happy you enjoyed the BBH experience. We look forward to delivering this service to anyone who you may send our way. ... Read more
Thanks BBH Family.Similar opinion? Write a review on ieatwords.com.au!
Biju AbrahamSydney, NSW
- Verified customer
Excellent customer service
Thank you Better Built Homes. We couldn't be happier. Right from the start Better Built have been there for us, keeping us up to date along the whole process.
I met Neel at the display home at Oran Park and found exactly what I was looking for. Neel was very good in explaining everything to me. I got good feedback from other Better Built Customers. I referred two of my Friends to Better Built Homes as I had no doubt about the quality of construction.
Even though I had some delays in pre-construction I was always kept up to date and very...Read more
happy once my Construction got started. Our Supervisor Kevin allowed our build to run smoothly and we received weekly construction updates. The process was made easy and enjoyable. I would like to thank all the staff at Better Built with a special mention to Neel, Kevin our Supervisor, Renee who assisted with our Construction, Lauree in accounts and Jayden who helped me through the process. I would be happy to refer anyone to build a dream home with Better Built Homes, if I could give then 10 stars I would.Similar opinion? Write a review on ieatwords.com.au!
Fed upSydney Surrounds, NSW
- 2 reviews
- 1 like
- Verified customer
Very negative experience
Our initial relationship with Better Built was a positive one. But as the pre-construction process progressed we were beginning to feel uneasy and trust with Better Built started to go downhill. We were told that our house plans had been approved through council. Yet, Better Built did not clearly communicate to us that Council had put a condition on our plans for us to include $11k of drop edge beams. We were surprised to hear this as Better Built did not communicate this to us until sometime later. We had no choice but to pay the extra site co...Read more
sts and had to borrow more money from the bank. Pre-construction progressed including colour selections. We found this to be stressful and unorganised. We continued with the pre-construction process because we just wanted to finally get our house built. We signed the Build Contract and submitted it to our bank for unconditional approval of our home loan. Approximately 1-2 weeks before construction was due to start, we received an email from Better Built stating that they had found an error with THEIR paperwork and had somehow credited us twice for an item. They asked us to reimburse them approximately $8K which we found highly unprofessional and rude. We tried to contact them numerous times to try and find a resolution. They stopped responding to our emails and phone calls. We then decided to go into their head office in person to discuss. Unfortunately the meeting with their Client Experience Manager was very toxic and not the outcome that we wanted. We left the meeting feeling completely deflated and that we had lost all trust in Better Built. It felt like they are more concerned about their bottom line rather than their clients. We chose to not continue with the build. We did ask for Better Built to refund some of the money we had paid them to date, to which they refused. We lost $10,950. UPDATE - 30 Mayember 2022 My husband and I were contacted by Better Built Homes over a week ago. They have seen this negative review in regard to their business on this website and offered us a resolution to this current situation. They told us they would contact us again in a couple of days with confirmation of our agreement. However, after waiting over a week and asking in writing for a response from them we received absolutely no communication. We then called and spoke to them to which we were told they were magically going to call us that day! We were then asked if we would accept a much lower offer to which we did not accept. We were again told that they would speak with their management about a mutual resolution and contact us the next morning with their answer (29 Mayember 2022). They again reneged on this and failed to contact us. Yet again, Better Built Homes have let us down. At this point in time all they have managed to do is rehash the totally negative view we have of this company. We are more than happy to be contacted for further feedback.Similar opinion? Write a review on ieatwords.com.au!
TonySydney, NSW
- Verified customer
Excellent customer service and attention to details!!!
My wife and I cannot begin to say how happy we are with our experience with Better Built Homes. I built my home approx 5 yrs ago. You can say one of the few first customers. The experience was amazing. The team from Better Built Homes was amazing from start to finish and they were thorough through every part of it, especially Aaron, Jayden and Mel. Now 5 yrs on the team from Better Built Homes are still happy to fix minor issues with the house at no cost. Especial thanks to Breaedon for his dedication and by keeping us informed in a timely manner. Thanks Guys!!!!
Tony and Noha Gobrial
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Jacqueline RiosSydney Surrounds, NSW
- Verified customer
Outstanding customer service and attention to detail.
From the time we signed up until handover, Better Built Homes were a 5 star company.
Communication during all the stages of the build was outstanding!
All questions or issues (which there were very few), were fixed or replied to without any delays.
Our house was finished ahead of time, and we love the end result.
I could not recommend this builder highly enough.
Thank you Better Built Homes!
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Other Home Builders
TodkaSydney, NSW
- 2 reviews
- Verified customer
Good experience, quality build
My 2nd time building a house. I'm very glad we chose Better Built as the good reviews on here are warranted. We liked the Astoria 39 but it was short one room and a 3rd garage space. Neel in the sales team (he's also an architect) did a great job customising the Astoria to meet our needs in a way we didn't think was achievable with a project home builder. The result was a fantastic floor plan and beautiful house. The contract phase was straight forward. The only challenging stage was interior selections. You need to have a good idea of what you...Read more
want overall, as many elements of the home are decided upon in discrete blocks. Bricks, floor tiles, carpets and blinds, all selected at individual meetings prior to the colour selection appointment where you choose internal fit out and kitchen appliances. Some of theses areas interact like floor tiles and bench-tops, so best to know what you want before these meetings. Once we were on top of what we wanted Mel was helpful in getting the selections sorted out. The site supervisor we had was Peter. He was a pleasure to deal with, professional, clear communication and open and to the point with any challenges that came up as we went through construction. Issues that did arise he dealt with on our behalf. I'm sure we were a challenging client as we got up to revision "P" in the plans versions as we made changes along the way. Allowing a high-end external specialist in to pre-wire a home theater system during construction phase was particularly appreciated, and I apologise to Peter for all the changes we made. But it was worth it! Haha. Sorry Peter. A few things came up that were arguably not required to be rectified by the builder (an odd tile layout in one bathroom for example). They always came through batting for the client and their efforts are greatly appreciated by us. By the end I feel like the team are closer to friends than an arms length builders. I may do an investment property knock down/rebuild in the next year, in which case I will be using Better Built again!Similar opinion? Write a review on ieatwords.com.au!
Linda and AndySydney, NSW
- Verified customer
Better Built Homes - Delivers on every promise
We shortlisted down to 3 builders and had decided to sign up with Better Built Homes. The stages of the building process starting from design, DA, finalising interior and exterior selections, and particularly throughout the construction stages was professionally managed with a fair, down to earth approach. This builder truly understands that they are building family homes which is rare. We have built with other project builders in the past and Better Built Homes is truly different from the others.
Peter was appointed as our site supervisor and ...Read more
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Carlos R.Sydney, NSW
- Verified customer
Better Built Homes live up to their name
Let us start off by saying our site was not an easy site to develop on. We were knocked back by many of the volume big-name builders because of our sloping block. Thankfully Better Built took on the project and delivered our dream home.
Fast forward to today and we have been living comfortably in our home for 3 months now. Looking back, there were many challenges which come with having a difficult build like this but Better Built Homes ensured that our concerns were addressed and always had the customer in mind.
The overwhelming praise we ha...Read more
ve received from our family and friends who have seen our new home speak volumes for the craftsmanship and attention to detail from Better Built Homes. Construction. Hands down I have to give kudos to Peter the site supervisor. He took care of any issues we had during the build and made sure they were rectified immediately and exactly what we had envisioned. Warranty Walkthrough. Special thanks also goes to Brayden who made sure the interior and exterior of the house was exceptional before we moved in. We recently finished our Warranty Walkthrough with him and Im confident that the minor defects we found since moving in, will be fixed at the end of the month as promised.Similar opinion? Write a review on ieatwords.com.au!
Ryan A.Sydney, NSW
- Verified customer
Build with Better Built homes for a Better Build experience
After months of visiting display homes on a weekly basis and reading endless customer reviews online on builders, we decided to engage Better Built homes.
We have heard horror reviews with friends and family having built prior to us so we braced ourselves on what was to come, to our surprise we experienced the opposite. We dealt with the same 4 people during the building process and their response was prompt and always very helpful guiding us through the entire building process. Our site supervisor was extremely helpful and regularly updated u...Read more
s with the progress. Build quality was excellent and was completed in the same quality and standard as the display home. During the final inspection, only minor paint corrections were required. The quality control supervisor (Braiden) was easy to deal with and very accommodating to our requests. He returned personally to inspect and ensure that we were happy with the rectification works. We will not hesitate to build with Better built homes again!!!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Love our home!
We started the process by researching several builders and paying visits to many display home villages to get a feel for what we wanted. Better built homes ended up being our choice as we felt that we were listened to and able to be part of the entire build process. Communication along the way was regular and the final product superseded our expectations. Along the way when minor issues came up they were dealt with promptly which is great as we have heard many stories from other people who have not had ongoing communication with their builders. Overall we are very happy with the end result and absolutely love our home!
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Mark and LizSydney, NSW
- Verified customer
A Solid Plan - Well Executed
Having already built 2 new homes, we had a clear idea of not only what we wanted, but the process and potential pitfalls when dealing with builders large and small. We understood that picking the right builder and establishing and maintaining a good rapport with not only the sales team, but supervisors and trades can make the difference between a fun ride and an experience that you would just rather not talk about.
After extensive research and meeting with 5 of the most widely known builders in Sydney (2 of which we had used previously) and o...Read more
btaining quotes from 3, we were still not convinced that we were going to get exactly what we wanted, anywhere near the budget we had set. Then we happened upon Better Built - the online reviews were good and the display homes had a high standard of finish. After spending an hour with Aaron, we knew we'd found our ideal builder. From initial meeting to final completion, Aaron and all the Better Built staff have been a pleasure to deal with. We've been enjoying our new home for over 2 1/2 years now. Life gets in the way of sitting down and writing a review, but here we are - coming up to our 3rd anniversary and still smiling broadly and enjoying our plans expertly given life by the Better Built team.Similar opinion? Write a review on ieatwords.com.au!
Steven G.Sydney, NSW
- Verified customer
Best Built Homes
We engaged Better Built Homes to build our first home. We chose better built after viewing the display homes, speaking with the sales representatives and reading the reviews of the majority of home building vendors in this industry. We ultimately make our decision based on the following criteria:
- The depth of knowledge provided by Neel and Shamini on their products, estimate costs & developer guidelines/requirements.
- The available designs and display home finish
- The outstanding reviews.
As it turns out, choosing Better Built Homes wa...Read more
s a great decision: - Pre-construction: Neel had imparted a great understanding of the options available and the construction process. The selection process was smooth, Better Build have a great selection of fixtures and fittings to choose from and Mel helped us make some great decisions. The contract process was transparent and the contents was advised throughout this process. - Construction: Renee done a great job of providing us with timely weekly updates, which included a rundown of what had been accomplished over that week as well as a forecast of the coming weeks activity. Better Built is quality centric, affirmed after speaking with their sub-contractors. Our Site Manager Don was no exception, whom we spoke with and met on site for walk through. Our build was completed ahead of schedule. - Handover and post construction: Really smooth and enjoyable process, left with no doubt that any identified issue would be fixed & the housewarming box was a great personal touch. Don and Team identified a more defects than we did and were promptly and professionally dealt with by Brayden. I have and would continue to recommend Better Built Homes to anyone wanting to build their own house. If I worked in the industry, I would definitely want to work with Better Built who have a really good customer culture, top down.Similar opinion? Write a review on ieatwords.com.au!
Better Build stress freeSydney Surrounds, NSW
- Verified customer
Stress free Build!!!
Thank you for such a positive experience in the building of our new home with Better Built. We are very happy with the the quality of the fittings and the workmanship in both the interior and exterior of the home. Our consultations with Better Built staff and their suppliers were extremely helpful in making our selections and nothing was too much trouble. We were impressed with how smoothly the build was managed and the availability of our site manager Kevin Warner to answer any queries. We felt informed at all times and the weekly progress update was very useful. The final cost and completion date was as expected. We would have no hesitation in recommending Better Built Homes to anyone looking for a stress free experience.
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The reviewer stated that an incentive was offered for this review
NeelimaVenkatSydney, NSW
- Verified customer
Amazing Building Experience
We have been extremely happy with our Better Built Homes build throughout the process and the main reason for this is the exceptional site management provided by Peter Efessopoulos and Braydon.
Beginning from the sales and selection process was flawless and the whole credit goes to Neel and Shamini .
A big thanks to all staff members Mel and Lesley who provided excellent service throughout the process.
We are enjoying our new house and very happy with the end product but faced both normal and a few unexpected issues along the way however th...Read more
ey have been rectified smoothly by both Braydon and Peter. Braydon is very helpful while addressing issues as they inevitably arose and ensuring right up to the end, the best interests of the client.1 comment
Paul S.Better Built Homes
Hi Venkat and Kiranmai, Thanks for your 5 star review and kind words. We hope you enjoy your new home for years to come.
Thanks again BBH!
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David H.Sydney, NSW
- Verified customer
5 Star Project Management from Better Built Homes
We came to Better Built Homes and Developments after doing extensive research on a wide range of construction companies. We noted that, as a company in the residential construction industry, BBH is relatively young as a small to medium enterprise. We also noted that BBH had been favourably reviewed in the literature.
In all phases of the project we had many communications with our site manager (Don) and the office staff (Mel, Renee, Lesley and Emma). This helped us to understand the project and to look forward to its completion.
Pre-Construc...Read more
tion Phase: The BBH display home was beautiful - we discussed our options and preferences with Neel, the sales consultant. He understood the entire construction process and he was able to recommend a block of land on the chosen estate that would keep our excavation costs to a minimum. The tender and contract execution phase was well managed with systematic and transparent processes in place. Construction Phase: Weekly email updates kept us informed of the progress that was being made on our home. We had excellent weather for construction and the build was completed more quickly than we had anticipated. The site visits allowed us to see the progress. Don, our site manager, explained to us the importance of quality control in the build process and we could see that great care was being taken to deliver the perfect home. Don also worked with the subcontractors and builders on adjoining sites to ensure that our interests were being looked after. There were no blowouts in cost and the fixed price contract gave us peace of mind. Handover: This process was incredibly smooth and impressive. Don arrived with his paperwork and a new set of keys and pointed out all of the important final features of the home. The locking system was immediately activated so that only the new owner could gain access. The housewarming box of goodies, including a bottle of wine, was beautiful.1 comment
Paul S.Better Built Homes
Hi David, Thanks for your kind words, We hope you enjoy your home for years to come and appreciate your 5 star review.
All the best
BBH Team.
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SumandeepSydney, NSW
- Verified customer
Amazing First home building Experience
We recently finished building our first home with Better Built Homes and it has been an amazing experience. I cannot fault their communication throughout the build. We were provided with an update every week and we felt we were part of this wonderful building journey. Everyone that we have dealt with at BB has been really helpful. We cannot thank Don, Lauree, Renee, Brayden, Neel, Mel, Emma enough for the outstanding service that they provided us. We did have few issues during the build but BB always provided us a solution to fix them. We alway...Read more
s felt we were supported and guided by an experienced person. Even after the house was handed over, BB has been very prompt in addressing any concerns that we had. We would highly recommend Better Build to anyone who wants to have an exceptional building experience.1 comment
Paul S.Better Built Homes
Hi Sumandeep and Amandeep, Thanks for taking the time to complete this review. We appreciate the kind words which we have passed on through the team. Thanks for choosing to have a Better Built Home.
Thanks BBH.
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Rocky-VinnySydney, NSW
- Verified customer
Excellent Building Experience!
This review is for our first home and the journey with Better Built Homes, which has been absolutely fantastic.
We had been to a lot of other builders but we chose Better Built as soon as we met Neel (sales consultant) and walked through the display home. Neel was amazing; it was joy to watch him sketch our house right in front of our eyes to match our requirements. No other builder even bothered. He saved us heaps of site costs by helping us choose the right land. We chose Better Built Homes even before we bought our land.
Tender process wi...Read more
th Jeff was very smooth. He was honest and suggested the right things. Pre-Construction: Renee, Mel, Emma or Lesely, someone was always available to respond at the office. Communication with them was as prompt as it could be. All the questions were answered professionally. Mel was a joy to deal with for our external and internal selections. She was patient with us and gave us quality tips. We had no communication issues with the office whatsoever. We were always kept updated with what we had to do and how the things were moving on their side. Construction Process: We were always kept in the loop throughout our construction stage. Weekly updates were accurate and reliable. Don is a great site manager; nothing was too hard for him to do. During selection process, we did not pay attention to vanity heights, they were installed a bit low for us. We only had to ask once and they were amended the next week. Don’s attention to details and inputs were really helpful. Best part is, he handed our house 2 months ahead of the schedule. Thank you Better Built Homes team for our beautiful home. We have been recommending them and we will keep doing so. :)1 comment
Paul S.Better Built Homes
Hi Rocky and Vinny,
Thanks for your 5 star review. We are happy that the team met and exceeded your expectations. We have passed on your kind words to the team.
Thanks BBH!
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Questions & Answers
Cathy R.asked
Hi, do you build in Sutherland Shire area post code 2232? We are looking for builder of hampton style house in a slope land.
Regard, Cathy
1 answer
Jayden S.Better Built Homes
Hi Cathy, if you could email [email protected] with your build address details, he would be more than happy to take a look at it. Regards, Better Built Homes.
VJ SHAasked
Hi, do you take house extension work ?
Regards
VJ
1 answer
Paul S.Better Built Homes
Hi VJ,
Thank you for your enquiry.
We do not do home extensions, we are new home builders.
Good Luck with your extension.
Better Built Homes
JoFasked
Do you build Acreage Homes/Country.Hawkesbury area?
1 answer
Jayden S.Better Built Homes
Hi JoF, thank you for your query. Yes we do build Acreage/ Country Homes in the Hawkesbury area. We’d love to help you on your building journey. Our new home sales consultant will be able to help you with any other enquiries. Please call 1300 100 922. Alternatively you can visit our website on https://betterbuilthomes.com.au and submit your enquiry through our contact form.
Regards,
Better Built Homes
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Paul S.Better Built Homes
Hi Samantha,
We are very pleased to have you in the new home in time for Christmas. Your kind words will be passed around and are greatly appreciated.
All the best.
BBH Family.