Commonwealth Bank Home Loans

I've borrowed many times from other lenders but home loan experience with the CBA was worst of all.

1) They took 4 weeks to approve unconditional loan though I had a recent a pre-approval from them, very long process.
2) Vey bad customer service you just can't get through phone banking ( even after 90 mins happened 3 times ) for your home loan queries, visited a branch at Collin square totally unhelpful.
3) Took them 60 days to send me a settlement letter which I asked for it more than 5 times .
4)I would not recommend CBA

After going with a few brokers, thought I need to take things under my control and do it on my own, however, without the Commonwealth bank that would have been impossible. Mr Hanson from CBA has done an extraordinary job by completing the file in less than 1 week (from application to final approval to settle). Its all pro-active than being reactive. He went above and beyond to make this happen. Kudos for the entire team. In fact, all my lost interest in the deal was brought back to life due to his work ethics.

On the other hand, Commonwealth Bank`s Netbank is so advanced and built with an excellent centric thought process. I have all the accounts with Comm bank so far, it will remain the same.

had a loan taken. I had specifically asked for 1 yr fixed, but they fixed it for 2 years which I came to know only after 1 year. Very dissatisfied.

I should admit the best service ever, compared to the Bank of Melbourne and a so-called experienced broker. I had gone to CBA Melborune-CBD RMIT branch to just inquiry about the loan conditions, 25 minutes later I walked out the branch with a pre-approval letter offering me an amount 120 K on top of what my broker could get. The processes are easy-fast-efficient and UNBELIEVABLE. They also topped this up with a free property searching services made it super fancy experience- I got a 4 year extra home loan contract and did not even study much as I trust them a lot.

Ours was an unorthodox application as self-employed etc, but Mel in Launceston branch moved heaven and earth to make it all happen for us, including suggestions that were to our benefit. Big delays in settlement owing to previous lender being slow or obstructive, but Mel chased it hard. We are grateful for her level of professionalism.

I had a wealth package variable loan with CBA for nearly 3 years before refinancing to a non-bank lender.

Overall, CBA offers a premium product (good website, excellent mobile app, unlimited offset accounts), however you can expect to pay more for it.

I never had any issues with call centre staff - they were always polite, knowledgeable and willing to assist.

My reason for leaving was merely a financial one - there were cheaper rates in the market that don't come with the $395 annual fee.

Can’t get through on the phone and no one responds to emails absolutely terrible to deal with. Still don’t know if our home loan top up has been approved or not nearly 6 weeks from the application start date.

I had lot more expectations from cba as I've been banking with them for a long time. But haven't had really a great experience for home loan. Yes I got the loan but gee there were so many mistakes and my broker and I were sick of fixing them at some stages. Their call center is the biggest joke of all. Every single time I call them it's a guaranteed 45 min to an hour waiting time to talk to anyone. Certainly you don't expect this from one of the biggest banks in the country. Anyway will see how we go for our subsequent homes in the future.

How hard it is to get a replacement cheque. With commonwealth it can take up to 3 months thats how crap service they provide !!!! Absolutely disgusted !!!! I will not be dealing with them ever.

I took a home loan in 2017 and based on the initial discussions and preapproval by the bank. The bank used my other property as a security against the new loan to which I had not consented. Obviously I didn't expect the contract to change or have my other property listed as a security on the final contract, I signed the contract and when I sold the other property the bank took all the proceeds of the sale.

Do not trust the paperwork prepared by them as they are very deceitful.

I am still trying to work out a solution with the bank since end of 2017 but it's falling on deaf ears. They do not accept their mistake and just want to snatch every single penny they possibly can.

I have banked with CBA for decades and have held various home loans with them since 1992.

My most recent home loan is 3 years old. The honeymoon rate is over. When I contacted them the 'best rate' they can offer a current client is 1% more than that of new clients.

Shame on CBA for not rewarding loyalty.

Thank you ANZ for welcoming me and offering me a much better home loan.

Charged for things we shouldn’t have been everything we have asked them to do they have somehow managed to stuff it up not happy at all will be going back to ANZ as soon as possible