My customer service experience was first rate and the person i dealt with through the whole process was fantastic and i am extremely appreciative of all her hard work and contant updates of where my application was at.
I couldn't have asked for anything more than what i got and the rate i have for my loan is very good and I am so happy i chose to go with Community First.

From the First Phone call they were a pleasure to deal with. The Interest Rate was better than my own Credit Union could offer and specifically for Solar/Environmentally Friendly Products being installed in the home. They understood the loan would replace my Electricity bill and was therefore affordable and I could easily make the repayments. I look forward to finishing this loan and using them again to Purchase my Hybrid vehicle (yes, they do specific loans for Hybrid/Electric vehicles as well!)
The whole process was seamless.

Rate was great
Staff extremely helpful
I would definitely recommend using them as they were across everything at all times.
Couldn’t fault any of the customer service I was given.
Thanks guys as you were awesome

Customer service was great and the process was seamless and stress free. No additional cost was added. All information was provided before I signed up for product. I am really satisfied with the loan and the process of obtaining the loan.

From the start i was given clear instructions that was easy to follow they answered all my questions. Lateesha was also very helpful with some of my enquiries keep up the great work and thanks for making nice and easy.
Michael B

Narelle was very responsive and easy to deal with through the entire process. She helped outline exactly what we would need to provide and hit timeframes. Would highly recommend Narelle and the Easy Street finance team.

Appalling customer service - auto generated emails requesting info already provided. Turnaround 7 weeks. Really difficult to speak to anyone. Finally two emails in two days from them - one saying loan approved and the next saying declined. Emails only sent to male applicant even though I requested they go to me.

I dropped into Community First Narellan to enquiry about loan as a first home buyer and was served Roeli. Roeli assisted me through the whole process and extremely helpful it made it feel like a breeze. Highly recommend you go see Roeli best service and knows his stuff.

I've been a member since 2005 and would never go back to a bank. Their varied products are perfect for me with manageable fees and options. Highly recommend becoming a member. Great personalised service and help given. Patty at Bankstown branch is the best.

I’ve been with Community First 25 years, I applied for a loan and got quick, reliable and friendly service, Esp with the current times, it again has proven to me that they extend an excellent service, wouldn’t go anywhere else.

Customer service was outstanding, feels good to be part of a community bank.
Very transparent products and staff are always willing to help. Have recommended to friends and family.

Thank Green Team!

The ongoing customer service at Rouse Hill branch is excellent. The staff there are very helpful and very compassionate, especially dealing with myself and my father as my dad has dementia. mostly I deal with dads financial affairs at this branch, but they also deal with my dad on occasion which isn't easy sometimes. But they show my dad the utmost respect and they always help my dad anyway they can, they are a true credit to your company. My father and I have been members for many years, and we wouldn't bank anywhere else.

We have applied for the green loan and the wait time for the application to be processed has been going on 6 weeks. The communication with staff is minimal and often different people get back to you or not at all. One staff member said we should hear back within 24/48 hrs, after several emails with no response I am still waiting and it’s now 4 working days. I am disappointed as we are already a customer.

The customer service experience was excellent.
I didn't experience and extra costs or other issues
I was very satisfied with the efficient and excellent service I received and thanks to Sabina for all professional help

On February 27 I visited the CBA at Westfield ATM and made a withdrawal of $400.AS an 80 year old
I was slow to recover the cash that came out as I was putting away the card and receicpt.I was totally unaware that the cash compartment would close soon.Anyway I made a trip to Cronulla Community First
CU and made the necessary report to the Manager in Charge Mr.Alexandria who was kind enough to
look in this matter.I had no doubt that our CU will promptly resolve this as I am a long time member.
Thank you Alex and kind regards to all at Cronulla.Excellent service 10/10

Larry Sundram

We did some research into the different green loans available and found the Community First Credit Union green loan the most appealing for several reasons including but limited to their lower interest rate and some of the product details/terms. On applying for our loan, we found Community First Credit Union to be very helpful in assisting with our loan application, in explaining the details of their product and the processes for gaining loan approval. Their customer service was excellent and both my wife and I really appreciated their help and assistance. We would describe our experience with Community First Credit Union as friendly and professional.

Used them for a Green Loan for my solar battery system. Simple account setup and great customer service through the life of the loan. I work for another financial institution, but they couldn't match the rates on offer by Community First. Even at the end of my loan, where I chose to leave the Credit Union, there was no pressure to remain or any attempt to sell me more products. If I am ever looking for another financial institution once I leave my current employer, I'll certainly look at Community First.

We recently obtained a green loan for our solar install. The entire process was easy, and the staff were awesome! I highly recommend this option to anyone considering a solar install.

Excellent customer support, and talking to real people who value their customer base.
I am very satisfied with the experience and highly recommend Community First Credit Union.
If I have to do this again, I will choose Community First Credit Union!

From the moment i applied for a car loan to it being approved was roughly 3 days, pretty good when you consider the rate is only 5.34%

A Huge shout out to Sabina in the loans area who was fantastic at communicating the whole way through the process