My wife got stomach ache after shopping at Costco Lidcome, so I went the food court asking if I could get some warm water for her, or I can pay for a cafe but just give me the water. One of the female staff served me and she refused me straight away, and I tried to explain the reason see if she could help. Unfortunately I was asked to leave very "nicely" and with a very strange smile on her face! I am actually still trying to figure out what she was laughing at?! And I'm also really annoyed by her attitude. I do understand your policy and the s...Read more

I have been to Auburn costco several times and like many other customers, i too have also experienced horrible customer service.

First time was when i was selecting a BBQ chicken. I was surrounded by other customers and we were all merely looking (not even touching) the sealed boxes of chicken. Of course we all wanted to select the one that we wanted (i assume the other customers like me, thought the ones on the stand was too charred to the point of burnt), that is our right as a customer to choose. The staff stood there and said 'its all t...Read more

From the moment i walk in the store i was consistently on every occasion, approached by a Costco worker for proof of membership. After passing this first checkpoint, I was also requested on every single visit to show my membership card at the checkout before i pay and in addition to this, whilst i walk out the door after paying for my items, AGAIN my membership card was requested by a Costco worker and they also required my receipt and counted the items in the trolley and cross referenced it with the receipt. This happened to me on EVERY visit...Read more

As a family of 5, I love buying bulk at Costco. We were thrilled to find many American products that normally cost a lot more to buy in Aus eg, Men's Levi 501s for $50. It's good to see some different, good quality brands and we've become loyal consumers of some of them. I was also pleased to see some of the produce is locally sourced eg American bacon, Grove orange juice, etc and they also sell known brands such as Coke, San Pellegrino, A2 Milk, etc.

You need to know your prices as not everything will be cheaper than the sale price at Col...Read more

Was a member for a year, on average is not cheap for the amounts you have to buy. Unless your one of the typical over consuming larger Australian or a family of at least 10, you wont have much use for Costco. Its gives people the idea they are saving by buying in 'bulk'. However this is not the case. Some items are cheaper. but only by a few cents than at supermarkets (per unit price). Costco is for lazy shoppers/Aussies, if you shop around and buy items from supermarkets when they are on special (especially half price sales) you will save more...Read more

We paid our $60 membership thinking we would give it a try. We live a long way from the nearest Costco so only made 5 visits in the 12 months so have decided not to renew for the following reasons: Many prices are dearer then equivalent supermarket prices, so be sure of pricing per unit before you go. $60 per year is a lot to average out per visit on top of any savings to come out ahead, you would need to be shopping frequently to make it worthwhile, and to find products that you use in bulk to make the savings. A lot of their products are l...Read more

Recently I had to cancel my membership and never going back to them for reasons like:
- 90% of brands are same as you buy in Woolies or Coles. Infact many of these brands are on special in Woolies & Coles which is cheaper than Costco.
- Costco Cusomer service is terrible. Staff does not know anything about products.
- No rewards for shopping with any amount. And I still have to pay $60 ? For what ?
- Because number of stores are less you may have to drive long just to buy grocery. If you are going with family and kidz, good luck, your da...Read more

I was a member for 1 year went to the store about 5 times no savings really, big quantities if you have somewhere to store what you have bought. policy that only a member of the family of the same address can only have the second membership card is wrong tried signing my sister up but was refused that was enough for me . first product I tried to buy was a computer it was out of stock and only the floor model left payed for it and wait at the store despatch area only to find out the last one was the on show on the floor would of been nice to ta...Read more

I went to shopping, just turn back try to get some flowers from the shelf not event 5 mins, I came back to my trolley that only 2 meters away, 2 customers try to removed their stuffs in to my trolley, I told them that was mine. They started to complained me and told me go to get the new one and they won't remove their stuff out from my trolley or I have to remove by my self. The customer service name "[name removed]" at Auburn, she's bad attitude. I told her, she lack of service mind, she shouldn't be customer service, she damaged the company's...Read more

Costco Australia, I'm confused. Why am i paying $60 a year? Is it for cheaper prices? Can't be, Woolworths, Coles and Aldi are all usually cheaper. Is it for the service? Can't be, standing 30 minutes in line at the checkouts is far removed from Woolworths policy of opening another checkout if more than 2 people are waiting. Is it for the range?

Can't be, again, the major supermarkets have a wider variety in groceries, and any electronics i can get online. I'm really clutching at straws here, but is it for the food court? Can't be, aisles n...Read more

Make a list of your regular items, get on a forum and compare. Toilet paper, paper towels, Quinoa, frozen berries, dishwashing/washing detergents, razor blades, shampoo, conditioner, batteries.. All very worth your while. Milk alone is $1.30 cheaper than Aldi. We can only use A2 milk and just the 12 litres weekly save me $7.30. Baby spinach and rocket are half the price of your green grocer. I go weekly and stock up on what's depleted. Frozen items are unbeatable. Meat is of very good quality and lasts well. Lamb cutlets are about $10 cheaper ...Read more