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RosPerth
Perfect from start to finish
From the moment I walked into the showroom I was welcomed with a smile from Leanne, she was friendly, helpful and never made me feel rushed to make a decision. Everything went smoothly. They were fitted in the time frame I was told and the fitter was on time and did an excellent job. Well done guys I couldn't be happier.
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Great service
We had many quotes from different companies and Custom Blinds were by far the cheapest, they have a nice showroom, friendly staff. There was a slight delay in getting the blind but really helpful with regards to getting it fitted at time that was convenient for us and fit around work commitments. Love the look and quality of the blind we purchased. Will definitely go back in the future.
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- Verified customer
Look fantastic
I didn't shop around, just went with the one and only quote as I was happy with the Willetton store and the people I had dealings with. They did everything they said they would. What I wasn't happy about was the waiting time 8 - 10 weeks. That was my fault because it was clearly printed on the quote. I would have gladly cancelled my order as I was sick of waiting but I couldn't afford to give up my deposit. At the end of the day the shutters look absolutely fantastic and I show everyone that comes over how great they look. Cheers
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LynPPerth, WA
- 8 reviews
- 2 likes
Smooth operators
quote made easy, arrived on time, very helpful and timely arrival and installation of finished product.
All went very smoothly.
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Ryan GrljusichPerth
Outdoor Ziptrak - Perfect
Installed product is perfect. Quotation (Alana from Willeton), measurement and install all done transparently and professionally, without issues or surprises. Custom were actually slightly more expensive than another quote obtained (albiet only $100), but I went with them as I felt the most confident. Would highly recommend the product and the vendor, very happy.
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Great blinds
Delighted to recommend a local business - Custom Blinds. Alana, Sales Consultant was really helpful in helping me choose my blinds and offering good advice. Lewis the installer was courteous and was very efficient in installation. I'm more than happy to recommend this company.
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RobertPerth, WA
- 8 reviews
- Verified customer
Nothing but Stress
I wanted 2 Plantation blinds for my bedroom windows. Attended Willeton store and was told they had a sale going on and it included free installation. Sounded good. Went home and measured my Windows and sent the measurements to the store. Received a quote that included installation costs. Was happy with that. They sent numerous emails where I had to sign the Terms and Conditions and sent it back. Did this. They were not happy as I did not sign both pages so did that as well and once again sent an email telling me to do the third page as well. No...Read more
big block on that page and told them it was getting ridiculous. They replied and advised not to worry about it. They sent a fitter out to measure the windows who came up with different measurements to mine and the cost of my deposit would be increased by $95 dollars. I found this strange as I had measured the height and width and re did it to check and came up with the same measurements. My measurements were different from there's and as I explained in the email once again to them I am not a Window installer and they obviously need extra length and width? I told them to cancel the order and was advised I would have to pay a $75 cancellation fee (even though the product had not been made) on top of that I would have to pay $55 for the cost of the installer measuring the windows. He was at my house for no longer that 20 minutes and I was surprised as all other firms who did measurements and gave a quote did it for nothing! The difference between their original quote and the new quote was excessive. While the installer was at my home he also showed me different colours and we selected the white. The next day I received another email asking me what colour I wanted for my blinds? They obviously do not Communicate with each other. It was becoming very stressful and I told them to cancel the order and refund what was left of my original deposit. I had enough and did not want to deal with this firm even though it was costing me money. I cannot describe how frustrated I was with their Customer service and work practice. They will never get my custom again and they have actually lost a lot of business as I intended to have other windows done the same way which would of given them a nice profit in the end. I strongly urge people not to use this company as I found they and their customer service is lacking in a big way.Similar opinion? Write a review on ieatwords.com.au!
MattPerth
Awesome blinds
We updated our dated vertical blinds with custom honeycomb blinds and have never been happier since making the decision to change. Awesome blinds.
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SpikePerth
- 2 reviews
Excellent service
The service we received from Custom Blinds recently was excellent.
Alana came & measured up & was punctual helpful & friendly.
The blinds look terrific & we would highly recommend using Custom Blinds.
We can't fault the service.
Thankyou for making our house look great.
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KJayWilletton
- Verified customer
Excellent local business.
It is good to come across a local business that can be relied upon to provide good service and a quality product. They did everything they said they would do from quote to installation.
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Difficult Windows
End result Excellent. Sales Consultant, Alana Clarke (Willetton Branch) was Professional/Pro-active and Patient in finding the right product to suit windows. Fitter arrived at appointed time, efficient workmanship and ensured client was satisfied with product and fitting. Highly recommended.
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Alfresco blinds are fantastic
From the point of sale to installation I found custom blinds wa great to deal with. The friendly and knowledgable sales staff made the process of selecting the right blind easy and the trades people that installed the blind were fantastic turning up on time, cleaning up after themselves and sitting down with me after installation going through the operation and general maintenance.
I couldn't be more happy!!!
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PetePerth
Roman Blinds
Love the Roman Blinds. Fitted perfectly. Love the Colour i chose. The installer was very efficient. Very clean workmanship. Got them at a great price.
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EvePerth, WA
- 23 reviews
- 26 likes
Great Company
Always received great service from Custom Blinds WA (Wangara). Very nice people to deal with, combined with great specials on their products. Can highly recommend them.
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- Verified customer
Highly Recommended
Custom Blinds WA provided an Awesome product and fantastic service from Quote to installation. They even recommended a choice of colours that complimented the day core!!! Cheers and thanks.
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Excellent customer service
Thank you to custom blinds for going the extra mile to get us the curtains we were looking for. They kept on searching to find the fabric we had in mind when others had just said bad luck! The result is fantastic quality too. Everyone we had dealings with was polite, helpful and quick to find answers. Thoroughly recommended!
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Mark
- 2 reviews
All round 5/5 Product & Service
Every step of the way has been great from the quote, the order and the installation...and of course the product we chose is excellent.
If and when new blinds required we use Customs Blind WA again.
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JohnnyPerth
Excellent product
Custom Blinds WA were great to deal with, they were able to come out and quote my house within a couple days of me calling them. The quote came through that same day which had lots of information on the product quoted. The blinds were installed and they look amazing. Have now just placed an order for shutters through them, they take pride in their work and i cannot wait to see how our shutters look. Would highly recommend Custom Blinds to anyone.
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Really happy with it.
Very happy with the products we selected. Will not hesitate to use them again.. Great service from start to finish.
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No spruking
After having several quotes for blinds in my bathroom, it was a relief when Alana arrived. No pushy sales techniques or gimmicks here. Just someone genuine, who comes in and assesses the job, provides information and advice regarding product and answers any queries. How refreshing.
Apart from actually really liking the product itself, it was the excellent service that ultimately led me to go with Custom and I'm glad I did as the blinds look absolutely stunning.
From sales, to reception staff and installers. Custom provided fantastic service.
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