Dan Murphy's Physical store

Terrible customer service at your Dan Murphy stores. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.

I often visit Dan's in Berwick, and find the staff or very friendly and always greet you with a smile and ask how I am. They are very helpful and the store is always clean and a pleasure to go into.

The incredible staff at your Coogee store assisted me with the purchase of a single malt Japanese Whisky. They could not have been more helpful and courteous. Whatever they are being paid, should be doubled.

The range is outstanding and the prices are competitive. Great customer service. Will shop here from now on. After shopping elswhere where the staff here are very knowledgeable and keen to help.

I'm a regular customer at the North lakes Qld store and over the last six months I have found the staff to be poorly trained, incompetent, rude and unprofessional. This not what I would have expected having previously used other stores in different parts of the country.

I was at the Dan Murphy Narellan store this week, I asked the assistant in the beer isle why Zero alcohol beer is so badly stocked and sold in that store. After a brief exchange, where she called me buddy and mate, I realised that I was dealing with someone who was not “customer focused”, which means the company is not customer focused. Why I choose to drink zero alcohol beer is my choice, however if you are going to promote, stock and sell it then pay attention to detail. Here’s a few tips woollies, 1. Stock the brands people want. 2. Charge less then normal beer, encourage drivers by offering a reward rather then a penalty for buying zero. 3 refrigerate some, some of the craft beers you have in that beer chiller can move aside a little.

Di Saronno is watered down from28% to 20% tasty is no longer the original,to me this is fraud, because everywhere you buy it is 28% . But the price is not adjusted what a lousy trick.

Despite claiming they will match any competition they will not price match online storeS. Even reputable nation wide sites like nicks.com

Dans -> blockbuster with that attitude.

Shop online with someone else

DM, advertise will beat any advertised price. They should make it very clear that the merchant selling the same item, must be within 10km within the store boundary. Strangly, I mention discount is such and such,in Perth, I live in Adelaide, then they match, or say 10km rule. Its lucky dip, depending on the assistant serving you.Anyway one questions there marketing, we match or better any compettion.

Walked into cool room to open carton in order to take a 6 pack of asahi as none were on the fridge shelf, employee was extremely hostile for no reason

Bought 22/11 at Mona Vale store
Charged for 2 bottles rather than 1
No phone number to call manager up - can only select question options
I am very annoyed as in last week I have spent over $1000 on this shop
I would like someone to contact me and Refund as I cannot get back into the store

Wanted to buy 30 bottles of lemoncello for a party. Asked a discounted price and all he would give me is 9 cents of the price per bottle.
I found somewhere else for the same thing and they gave me $1.80 of each bottle and they are a very small company.
So people shop around.

Today 4/11/19 Peroni Nastro Azzurro 24 stubbies are $45.90 on the Dan Murphy web site . When I went to the Greenhills store it was $62.90. When I complained the lady in charge told me they could not do any thing about it as it was a head office problem. When I said that was not satisfactory she told me she could not cars less. This is dishonest and a blatant rip off. Do not trust the prices shown on the Dan Murphys web site. I had the web site set as Greenhills Store,

More expensive than everywhere else. Was under the impression I didn't need to shop around. I was wrong. On most 6 packs of beer they are between 10-15% more expensive.

Older man on register held up queue chatting up young woman in front of me. I got a scowl and was then ignored throughout the transaction as he chatted up the lady behind me. Poor customer service. Customers should be acknowledged and not made to feel invisible.

When I got home and opened the second one it had a pin hole in the top as they had been dropped its flat as a tack. All other can are damaged not good

Seems to be staff training or lack of, security staff trying to impress the check out girl at customers expense is very poor indeed, very bad look and behavior, not sure if I would go back as I do not think any one cares as I did phone and made a complaint but I don't think they had any interest, not how I was trained in Woolworths group, its a shame that a few can spoil the good people that do there job properly, Hobart Tassie needs to wake up, treat your customers properly as they ARE your Business!!!!, security staff have no place making stupid comments about what you are purchasing at checkouts and checkout people should not go along with what was obviously rude and distressing to the customer....!!!!!

Store is big but seems like they dont have many 'boutique' style wines or brands. Its hard to decide what to buy as there isnt much info about the wine but they do have good special so i usually go with that