DecoRug (page 2 of 10)

Decorug Auburn gave quick service, excellent communication and the best part of all was the quality and perfection of the installation. Can't fault.... Gerard went above and beyond for all edges to be perfectly neat.

I have had all floors in my home covered. the bedroom ones are very good. My lounge room floor was a mess. the installers broke lumps off my skirting boards and told me I would have to fill the holes in as they didn't do that. They hadn't checked to see if the floor needed levelling. Consequently the boards were cracking when we walked on them and were dropping lower in some area. I rang decorug and they came out. I had just had my kitchen and dining room done by Gerard. Absolute perfection. Checked floor level as soon as he arrived. the job he...

I'm very happy with the quality of installation my plantations shaters, my hose looks much better now, I'm happy and recommended Rug &dec

I had a floating floor installed 1 year ago and after 3 repeated attempts to fix their mistakes not fixed. Project Manager [Name Removed], has made promises, the last being that Cooper would need to redo the whole floor. However when Cooper arrived he had no material with him and only did patch work. My floor still is uneven with boards lifting over others and creeks all over when you walk on them.

Ryan and Nathan did an exceptional job fitting floorboards in my house at Voyagerpoint.
They are both very friendly, punctual, and professional.
Thank you very much for a fantastic service!
I would highly recommend using Ryan & Nathan for any flooring installations!!
Regards,
Kalanie

Over the last 2 days we have had Ryan & Nathan from HR Timber Flooring installing our hybrid flooring. From the moment they arrived until the time they left, they were friendly, professional & polite. Not only did they do a fantastic job installing the flooring but the offered advice & answered any questions we had. They went way above & beyond what we expected & we would have no hesitation in recommending them.

They don’t even deserve one star, wish I could rate zero! We have had the worst experience with DecoRug, their after sales support has been atrocious and customer service and dispute resolution from their head office management team is disgusting!

It all started well, we fell in love with a herringbone hybrid flooring they had in their Fortitude Valley showroom, it was the first thing that we picked for our new build and were so excited to see it get installed. Our sales person [Name Removed] and the store manager [Name Removed] were both amaz...

Decorug Liverpool had staff that were great with assisting us in purchasing hybrid flooring. The process from choosing the product to installation was smooth even though it was a small delay for completion of the stairs. Communication was great with the installers. Ryan and his team from HrTimberflooring did an amazing job. Very happy with the product and installation!

Ryan, Nathan and Ash did an amazing job installing our hybrid floors. They were really friendly, answered all our questions and executed really well.

We had our entire house done with new plantation shutters and Veri Shades. 5 times Decorug had to come back to fix the Veri Shades as they installed them incorrectly.

We found paint issues with our plantation shutters which we advised with pictures in April 2021. It is now January 2022 and after 38 emails, 20 phone calls we are still no closer to resolving our shutters. Decorug has came out twice to attempt to replace but managed to bring the wring size shutters. Now we have a second set of shutters with paint issues.

Do yourself a favor and shop elsewhere. We spent $20,000.00 and this is how we get treated.

Ryan and his team came down and installed some laminate flooring, extrmely professional and detail oriented guys. would easily call them again for all flooring needs

The 1 star is purely for the carpet installer who did the right thing by us.
We placed our order mid September at the North Lakes store and were told that everything would be done prior to our holiday 22 October. From there, we received no communication, I rang mid October and was told to contact the warehouse for a date. Then told oh we can do it early November.......... Installation date came, about half way through the installer advised us that he had been given 3 different batches of carpet so when it was layed it looked like 3 different s...

Gerard the installer was fantastic. He was very pleasant and made sure the job was completed to a high standard

Asked if in stock, ordered 3 pieces to size, agreed delivery conditions before payment and paid in full. After that no contact from DecoRug. As I had to follow up numerous times, I found out that it was in stock but in Melbourne, not Sydney so delay in delivery. When delivered, it was in one piece, not cut as ordered and noted on delivery slip. When tried to call the store to solve the issue, I was told they will take it back, cut it and redeliver. Since that, I had to follow up again and again as they have not being returning my calls. After a few days, it become obvious that nothing will happen by the time I need it so requested return and refund which was abruptly declined.

Decorug came with up with the idea of installing plantation shutters before Christmas if orders are booked before 30/10/21. I blindly trusted this company and placed my order on 29/10/21 and paid 50%. Then Christmas arrived, just 2 days prior Christmas I called them up to see the progress of my order, they just kept on transferring calls here and there, no one took the responsibility and told me all the time someone will call me later . I was fed up of these brainless super heroes . I got frustrated. Finally they spoke to me on 6/1/22 (today...

We were very happy with the service we received from Caroline yesterday at the
Auburn Mega Mall, who helped us to purchase a floor rug. Her particularly helpful advice led us to pick a rug that was perfect for our decor. We are very happy with our choice!

Just before Christmas we had the carpet replaced with floorboards in the upstairs of our home. The floorboards were purchased seamlessly from Decorugs. Ryan Hawker did a wonderful job installing them and they look fantastic. My favourite is the staircase which looks incredible and we commend Ryan for his attention to detail, and also his good nature while working tirelessly to finish these for us before Christmas.. My husband and I were thoroughly impressed and would gladly recommend Decorugs, and most particularly Ryan Hawker to anyone considering new flooring.

The store is easy to find and navigate. Chris was available to talk and work through my enquiries whenever I needed to. The installer was professional, efficient and tidy. As for the shutters, I love, love, love them, I feel like I am living in a resort looking through them from my bed at the trees and plants in my garden. The blinds in my kitchen are very funky and modern, I can't stop looking at them.

We used Decorug for changing the flooring in our apartment, which was probably the biggest mistake we made when we decided to renovate our apartment. Here's all that went wrong -

1. They gave us a price estimate, with the likelihood of an acceptable 10-15% variation; at the end of the job (which took them forever to complete) the variation was around 40% over the original quote.

2. Their communication and project management was extremely poor (downright pathetic) - they told us that our duplex apartment would take just 3-4 days to complete; i...

Needed 60sqm of hybrid Godfrey Hirst installed in our new double storey build. Ryan, our installer, took his time to take us through the install process, answer our questions and finish the install with a clean look. The custom nose staircase looks amazing - clean cuts and great finish. Thank you Ryan and Decorug!

The owner is extremely rude and no decency to speak with the customer. We went to check some rugs in the store and while we are looking the items the lady in the store just moved the stuff. When we told her that we are checking the item she was extremely rude in her behavior. I am not going to purchase anything from such a store.

If there is a negative rating, that's what we would give the Deco Rug branch in Caringbah. My husband and I went to check some hybrid flooring yesterday. We have been browsing for about 10 minutes and despite 3 staff present with one attending to the lone customer apart from us, no one asked us if we need assistance. Worse, one of the female staff already looked our way but still ignored us. We then left but my husband decided to come back after 20 minutes which he regretted. Again, the same female staff member looked his way but still ignore...

From choosing the right carpet for me to laying the carpet staff we attentive and communicative. Excellent service by all.

Got my floorboards done from them. Didn't do a good job. There are broken and lifting boards at a number of places. The installer told me to hammer it and fix it myself if floorboards are lifting. Have emailed and called DecoRug so many times and no ones coming to fix it. I even got Mark, the national project manager involved. Still absolutely nothing. Going to consumer affairs !

Those who are at the store I went to are trying to help me, but the head office who should coordinate someone to come and refix the issues haven't done anything so fa...

We bought a rug from Deco Rug Noarlunga and was very happy with the excellent service given by Chris. He explained the benefits of the different types of rugs so that we could get what was best for our home. We found Chris knowledgeable and helpful without being “pushy”. We are thrilled with the quality of the rug we chose.