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deferit Questions & Answers (page 2 of 7)
123 questions from our users
Does deferit cover a cellphone deductible?
Hi Milton! Deferit is able to support Cellphone bills, Rent, car insurance, utilities bills and more! To learn more about our services check out our website https://deferit.com/en-us/how/ :)
I have uploaded my bill did so after 5pm yesterday. It’s now 1:12 in the afternoon the next day and my bill is still processing. When will it process?
Hi Amy! If you uploaded your bill after 5pm, it will be processed on the next business day, meaning that we should get to it today. We are receiving a lot of volume currently during the holiday season...
Read more and as a result, our processing times are a little longer than usual. We are working on making this as quick as we can so stay tuned! If you'd like us to provide a more thorough update on your bill status, please feel free to email us as [email protected] and we would be happy to assist you. Hope you have a fantastic holiday break :)
Can i pay rego for my car op the app, and if so how do i get a biller code for my registration so i can use it on the app
Hi Trent, we definitely support car registrations. There are a few ways we can help you with this:
1. If you have a physical bill - please check that it has your account number or any reference requi...
Read morered to pay online. You can take a photo of it and upload onto our app for us to process and pay.
Why can't I actually call customer service and have a conversation? Most all light business has a verbal way to contact support email only ?
Hi Kershaw, thanks for the question. We do have customer service team that you can speak to - https://help.deferit.com.au/hc/en-au/articles/360058129773-How-do-I-contact-Deferit-
If there is anything ...
Can you use the same phone number for 2 different deferit accounts?
Hi! Will my credit ever increase? I have started with $400
Hi Ebonique :) Thanks for your question! Our system will automatically increase your limit as you upload bills and pay them on time. After you have had a few bills uploaded and fully paid them off in ...
Read moretime, you will be able to see your balance increasing. Your balance can increase up to a maximum of $2,000!
Thanks
Can you pay a car note with Deferit?
Hi Calvin :) Thanks for the question! Unfortunately, our Pay in 4 feature doesn't support credit contracts such as mortgages, car payments, or credit card bills. You can use our Pay in 1 features for...
Read more this; however, you pay us the total amount upfront, and we take care of the hassle of paying your bill. If you wish to use the Pay in 4 feature, we support many other bill types, including utilities, phone bills, insurance, medical bills, rent, and more! Feel free to upload your bill, and our accounts team will review it.
Can i get personalised number plates for my car through deferit
Hi Desma,
Thanks so much for reaching out to us! Unfortunately, we are not able to process this type of bill. :( ...
Read more If you have any other bills you would like to defer to free up some funds for this, please let us know!
When purchasing a product in store or online is a merchant fee taken out straight away?
Hi Michiel, we only support bills (so think things you have to pay) and do not support retail or discretionary purchases. There is no merchant fee for our product, so the biller will receive the exact...
Read more amount that needs to be paid with no fee deductions. Let us know if you have any further queries :)
Do you all issue payments to Bridgecrest? It’s a car loan/finance company. Basically I need to pay my carnote.. US customer
Hi Aubrie, we can pay Bridgecrest with the Pay It feature but as it is a car loan/finance payment the Pay in 4 feature will not be available (i.e. we can't do credit on credit). If you do need some ex...
Read moretra cash flow, feel free to throw some other bills on our platform (electricity, gas, insurance, etc) and we can pay these for you with our Pay in 4 feature. Any questions please let us know :)
Can I use this app for renewing a licence?
Hi Skyee,
Thanks so much for reaching out to us! We can process drivers licence renewal bills in ACT, TAS, WA, NT and VIC. All this can be done via the app....
Read moreWe stay as up to date as we can and each bill is assessed on a case by case basis. Let us know if you have any further questions!
Why can't I pay my license renewal in NSW?
Great question! While we would definitely love to help with this bill, the SNSW site requires a log on to pay/upgrade license details. Unfortunately, we are not able to collect any password information.
Can i deposit money into tab account with deferit
Hi Bayden,
Thank you for your interest! Your Deferit account can only be used for bills. We cannot transfer this balance into any other accounts. If you have any other general bills we can accept (e....
Read moreg. phone, internet, CTP/rego renewals, insurance, utility etc) we would love to help you out! Please feel free to upload it onto your Deferit account and if you have any questions, please let us know :)
Do you pay speeding fines?
Yes we do :)
Can I pay my credit card bill from Navy federal?
No, they don't do credit Cards.
Hi Serena! As a US customer, you can pay your credit card bill from Navy Federal using the 'Pay It' feature. This is where you pay us the amount of the bill upfront, and we take the hassle out of payi...
Read moreng the bill for you :) You just have to make sure that the card being used to make payment to us isn't a credit card! If you have any questions, feel free to get in touch with us using this link to our US Help Center: https://help.us.deferit.com/hc/en-us/requests/new
How long does it take for your bill to be paid? I am new to this and trying to learn and understand!
Hi Cindy,
Thanks for reaching out! When uploading your bill, you specify the date that we pay your bill. Your four fortnightly payments begin on this date and we take the first payment before paying y...
Can u defer to bills if u have an available balance?
Hi Nae,
Having an available balance means your account has been fully set-up and verified. You can definitely upload a bill! If you needed assistance with uploading a bill, please take a look here: h...
Read morettps://help.deferit.com.au/hc/en-au/articles/360056276534-How-do-I-upload-a-bill-
Can you tell me what time does a payment comes out of my account. This is the first time I have used deferit and it's due to come out tomorrow and I will need to go to the bank to put more money into my account.
Hey Tarnia,
Thank you for reaching out to us about this one, our instalments are charged in the morning between 10am and 12pm AEDT. If you happen to miss your payment, do not stress! You can log into...
Read more your account and make that one up! If there is anything else we can help with please just let us know!
Hi I’ve forgotten my pass word to log in! I keep pressing forget pass word then it says they will send me a email but nothing is coming through
Hi Susan,
Thank you for bringing this to our attention, we are actively working on getting that fixed for you, and we do apologise for the inconvenience. In the meantime, we have sent you the reset ...
Read morepassword link to the mobile number connected to your phone. If there is anything else we can help with please just let us know! "
Can I pay a vet can bill
Hi Craig, yes you definitely can!
Hi, if I owe someone money from a private loan and I have their bsb and account number, can I use you guys to pay?
Hi Ray,
Thank you for getting in contact with us. We created Deferit to help everyone pay their bills, however, there are some types of bills we cannot pay such as rent, credit (such as loans), stor...
Read moreage, retail and others. There could be many reasons why we are not able to pay this type of bill such as legal or regulatory compliance or it being of a high-risk nature.
If you do pay by the month comprhensive car insurance, is it possible to defer one months car insurance payment?
Hi Maree,
Great question! We are happy to support these kinds of bills as long as the biller is willing to accept the payment. ...
Read more Some billers may not support this feature, so we would recommend you get in contact with them to confirm before uploading. :) If you have any questions please do not hesitateGet an answer from our members and Deferit representatives
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