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3 questions from our users
Paulineasked
Why did my kettle just stop working, it's 18 months old. Is it old age
1 answer
Mine worked for nearly 9 years without issue and now dead. it should work longer than 18 months, could be faulty or some parts DOA.
Steffasked
When boiling water, will the outside of the kettle become hot?
2 answers
Hi, no the bottom of the kettle doesn’t get hot at all. Just the top around the spout gets hot as this is why I got this kettle as my special needs son is autistic and wants to touch items if he thinks it’s hot! So when he touches the kettle it doesn’t burn him as I had to install a induction top stove I will be doing a review on soon. I hope this helps you. Thanks and good luck
as Shirley stated only the top around the spout gets hot. if you have curious little ones like we had, keep the kettle away from the edge of the bench to stop temptation to feel/touch
Marianne Williamsasked
I am on my second Delonghi electric kettle. The kettle has a crack from outer shell. Doesn't leak but annoying to see the crack line. Is this a common problem?
1 answer
Hi Marianne,
This was not an issue with both kettles but I have returned mine and changed to Sunbeam.Mine was a rust issue within.
We had a red kettle and the outer colour would change to dark red and very hot once boiled, this could affect the paint to crack Im sure.
If your e not happy with it return it.
I now have a red toaster bur no matching kettle:( better this than no kettle after 12 months. My last kettle lasted 8 years.
I hope this helps?
Joanna
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