DeLonghi La Specialista EC9335M Questions & Answers

Hi Suzy, it depends what type of water you are putting in the machine. If you have particularly hard water a filter is a good idea as it will minimise the scale build up and help your coffee taste better. There is a test that comes with the machine in the accessory box that lets you figure out what your water is.
The filter that fits La Specialista is the one in the below link.
Thank you

https://www.delonghi.com/en-au/products/coffee/coffee-makers/coffee-maker-accessories/water-filter---5513292811

Hi Isabela, This just means the bean container is not locked in properly. You need to make sure that it pushes all the way around till it clicks in and the light will stop flashing. Then it will just be a solid red light which means add beans.

Hi renee this flashing lights only relates to the bean container not being locked in properly. As long as you have the grinder collar set to a number and the bean container is clicked all the way in to the left the light will stop flashing and turn to solid red.

Hi Steve, Our coffee machine descaler is the same for all our machines heres the link to our website but its also available in most of the retailers that sell our machines as well if you prefer.
https://www.delonghi.com/en-au/products/coffee/coffee-makers/coffee-maker-accessories/ecodecalk-descaler-dlsc500-5513296061

Hey willie,
Just give our customer service team a call on 1800 126 659 and they will arrange a replacement part for you.
Thanks for reaching out.

Hey Simon, It's the little hole at the bottom of the basket that may have a ground stuck in it. THe basket is dual wall and the filter plate is removable to ensure you can properly clean that tiny little hole on the bottom of the basket. Once that hole is clear the water will flow.

Hey Simon, Absolutely that is what i mean. Here is a link to the video where at 17 seconds you will see the filter plate being lifted out of the inside and then you have full access to the bottom of the filter and that hole can be cleared.
https://www.youtube.com/watch?v=JiofgSuGH5Y

Hey MTJ just check you don't have x 2 turned on. the x 2 button doubles the dose and the water volume. This will give you more room to turn the dial to what you need.

Hey Melanie, the my feature is for exactly this. You can adjust all 3 coffee recipes to the length you desire. Here is a link to the how to video so you can see how to do.
https://www.youtube.com/watch?v=WhYYSHXO1Ac
please dont hesitate to ask more questions

Hey Luke, definitely give our customer service team a call they will be happy to help you with this. Their number is 1800 126 659

Hey Dami,
Thank you for your question, part of the descaling timer is based on what water hardness setting you have activated. The machine is set default to the highest water hardness setting. If you are in an area that has less hard water you can adjust the machine to a lower setting and it will ask you to descale less. Of course when the descale light comes up you don't have to descale straight away. the machine can still be used and the light will stay on to remind you to complete the descale when you have time.
You would have received a water hardness test in the accessory box so you know what water you have as if your water is hard you need to descale more often. Heres the link to the manual and its 12.2 that shows how to reset the hardness
https://www.delonghi.com/Global/InstructionManuals/EN/La-Specialista-EC9335M-013212600-Instruction-Manual-EN.pdf

Hi Geoff,
Thank you for contacting Delonghi Group.
Please ensure the left dial on the unit that adjusts the amount of coffee grind is not set to the preground function and the smart tamper is facing up. If you still experience problems, please contact our customer service team on 1800 126 659 and they will be able to troubleshoot over the phone with you :)

Hey Lian, This could be because the top grinder burr is not sitting in the grinder properly after cleaning out the burrs. It is only a mm of difference to be in properly or on an angle and not sitting straight. You just need to watch the sides and makes sure as you turn the collar back from remove that it catches all sides and sits flat.
Also did you clean the grinder chut? If this has never been cleaned the small grinds of coffee that seem dry but have tiny drops of oil all over them will build up in the chute so the brush provided can clean this chute out from pushing the brush into the hole behind the tamp and through the chute that can be opened in front of the bean container. That chute has a little arrow on it pointing to the grinder collar. just press down on the left and it will push up and you can push the brush down the hole to clear the grounds as well.
To reset the machine the easiest way is to turn off at the front than the back and then the power point leave off for 1 minute than turn back on at power point then back of machine then front of machine.
There is also a micro switch on the tamp handle that stops the grinder from working if it isn't pushed all the way back into resting position check the tamp is all the way back.
Also is the dose dial pointing to the pre ground mode as this stops the grind from being on as well.
Hope these tips help if you would like to chat with a human please give our customer service team a call on 1800 126 659 they are always happy to talk through the steps.

Hi Vanessa,
Sounds like there could just be an air bubble try the prime function in the following video to make sure the machine is primed. Also try resetting the machine completely by turning it off and on in exactly this order. turn off the front first than at the back than at the powerpoint and disconnect for 30 seconds then plug back in and turn on at power point than at the back and then at the front of the machine. Then prime the machine and let me know how you go. If you would prefer to talk to someone who can talk you through the steps just give our customer service team a call on 1800 126 659
https://www.youtube.com/watch?v=4D7BjXkg85E&list=PLEMc1V_7ahGGYpy7ZDxuO76kOIKjc48fW&index=3