DeLonghi La Specialista EC9335M Questions & Answers (page 2 of 7)

Hi Glenn,
What dose setting have you got the machine on? If your dose is too low it will have the same effect as coffee that is too coarse. Also check what temperature you have the machine on as well. Some coffee prefer a hotter temperature to give a thicker crema and a better taste.

My pleasure, you can have the dose a little passed the line and it should still fit into the machine this will help also.
here is a how to video that shows how to adjust the temp. The coffee temp starts at the 16 second mark.
https://www.youtube.com/watch?v=fWKdv5h_V0s

Hey Michael,
Please give our customer service team a call on 1800 126 659 they can organise a replacement part for you to have your machine working at its best.
Thank you

Generally the warning lights come on because the machine is telling you that something needs to be done differently. It could be as simple as cleaning the grinder or making sure the tamp handle sits all the way back to reactivate the micro switch that turns off the grinder. It coul be you have an air bubble that needs to push through the water lines with the prime function. If you can please give me more information about which warning light is coming up I can help you with the fix.
Thank you

When the bean light is flashing it means the bean container is not clicked in all the way till it is locked. You need to make sure it is pushed all the way around till it clicks. Here is a how to video to help you. if you look at the 54 second mark this will show you the bean container.
thank you
https://www.youtube.com/watch?v=lMtw7fZZDmU

Hi Cebu,
Please contact the customer service team regarding the tray they will send you a replacement.
For the temperature you can certainly adjust to be higher.
Have a look at the how to video on the below link and it will show you the correct buttons to press to change the temp.
Thank you
the temp settings starts at the 17 second mark on the video
https://www.youtube.com/watch?v=fWKdv5h_V0s&list=PLEMc1V_7ahGGYpy7ZDxuO76kOIKjc48fW&index=15&t=0s

Hey Sofia,
Try adding more dose this also affects the coffee pour if you dont have enough coffee in the handle then it will pour fast as well also if you aren't using freshly roasted and freshly stored coffee beans this can also have a huge affect on the coffee pour and flavour. At the end of the day though its all about what is in the cup. the gauge is just a guide so if you are happy with the coffee flavour dont make any adjustments.

Hey Sofia thanks for getting back to me,
If the handle fits you could still try putting more coffee in the handle to go just a little over the nodules. Also if you are changing the grind it must be done while the beans are grinding to ensure the change occurs optimally. The water leak that you are referencing is not during extraction and can be fixed with a replacement tray. We have sold so many of these La Specialistas that are working beautifully. You would actually see the water leaking if it was occuring on your machine and if you do see just give customer service a call they will happily help you out. 1800 126 659
The pressure gauge does not work on reading the pressure of the machine but the pressure that comes back off the coffee cake so the machine is still delivering the correct pressure. How many times do you tamp. You could tamp twice and make sure you tamp all the way to the end of the lever.
Overall Is the coffee tasting good? If the coffee tastes good then the gauge doesnt matter. At the end of the day regardless of which machine im using, when i adjust settings it's always based on taste and look of the coffee rather than what the machine tells me.
Just try taking the dose up a little more it may help also. Let me know how you go.

Hi,
Firstly i would turn the machine off and on in this order. Turn front off first, then turn the back of machine off then turn off powerpoint and disconnect for 30 seconds. Then plug back in turn power point on then turn back of machine on then turn front of machine on. Ensure the Bean container is clicked in all the way till it clicks.
Then complete the following prime function.
Place a cup, bowl or the steam jug under the hot water tap and the steam wand (hot water will shoot out of both of these during the process)
Turn the hot water tap on- its the button with the tea cup on it. Then turn the steam wand on at the same time. Wait for water to come out of the hot water tap and then the steam wand. It will stop by itself.
Once the water stops turn the steam knob back to off. Then place the stema jug under the brewing head and press the button with the 3 water drops on it and release water from the group head for about 30 seconds. It will either turn off itself if not press the button again to turn off.
Then you can set the dose by grinding and seeing where it doses too after tamping and then set the grind according to the beans you are using and making sure you only move the grinder when the beans are grinding to ensure optimum grind changes.
Hope this helps let me know how you go or if you need to have someone talk you through the steps gie our customer service team a call they are awesome.
Thank you

Hi Jason please call our customer service team on 1800 126 659 they will be more than happy to help you out.
Thank you

Check the tamp handle is sitting all the way back in place as there is a microswitch the deactivates the grinder when the tamp is not in resting position otherwise it will get in the way of the grind if it is allowed to activate. Also check the dose dial is not on the pre ground setting this also deactivates the grinder so that you can tamp pre ground coffee.
If the grind chute has never been cleaned it may need to be brushed out with the supplied brush. Insert brush in the hole behind the tamp and brush inside to remove any grounds also open the flap in front of the bean container with the arrow and push the brush down there to remove any grounds this will ensure the grinder can activate and push fresh coffee out.

Hi Tanya once you add the descale liquid to the tank and then add the water you turn to descale and press okay the water will work through the group head and the steam wand. If you don't have the water tank full enough it may not be activating because of this.

Hi Chris,
the first time you rinse with the descale through the machine the second time you must rinse out the water tank refill to MAX LINE and then activate the machine to rinse the descaler through. It will stop again you can refill the water tank and it will rinse again until tank is empty and then it will finish the cycle and you can turn the dial back to your favorite coffee recipe and the descale light will turn off.
If you dont fill the water to the max line for the rinse part it will not finish the descale cycle because it has run out of water before it could finish rinsing.

Hey Jianling when the light is flashing the bean container is not locked in correctly it must click all the way to the left. If the light is just on and not flashing this means add beans to the container.

Hey Jack
The dose dial can be set to the pre ground setting. that turns the grinder off and allows you to use pre- ground coffee and tamp.
If your grinder isn't working there are a few things to check especially if you haven't cleaned the grinder.
I suggest you give customer service a call as they are super helpful and can talk you through the steps to ensure the grinder is working again.

Also make sure you are not running in eco mode the steam lasts longer in normal mode.

Hey Robyn,
Happy to try and help you online here, were you able to complete the initial prime. Its very important for that step to occur to make sure water comes through the lines and primes the machine ready for use. If that action is not done then the other lights won't come on to complete the prime. There is a how to video that we created for just this situation here is the link it may show you if you have missed a step.
Also don't hesitate to ask me more questions.

https://www.youtube.com/watch?v=XAunxzoVEfk&list=PLEMc1V_7ahGGYpy7ZDxuO76kOIKjc48fW

Hey Dianne,
In this case it is best to not use the x2 button even if the double handle is being used and you will have even more room on the dial to take the dose down further.
If you want x 2 of the water volume you can either turn the x 2 back on when you put the shot in or you can reset the my volume to do the espresso volume you would like.

HI Alex,
It sounds like you might have a bit of an air bubble that is stopping the water from coming through.
Are any lights on at all on the control panel?
Have you tried doing the prime function? - this is when you activate the steam wand and then press the hot water button at the same time. This will force the water through both the hot water tap and the steam wand. It may take a minute for the water to come through.
Otherwise if you have tried the above would you mind giving our customer service team a call they would be more than happy to talk you through a few steps to ensure your machine is working again.
Please call on 1800 126 659.