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Reviews

3.3

74 reviews
5
(31)
4
(5)
3
(9)
2
(13)
1
(16)
  • Build Quality
    3.9 (14)
  • Value for Money
    3.3 (14)
  • Ease of Use
    4.6 (14)
  • Cleaning & Maintenance
    4.2 (14)
  • Pool Size
  • Noise Level
    4.6 (14)
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Rob

Rob

  • 2 reviews

Great piece of equipment which saves time

published

You put it in the pool turn it on and leave it to go to work. Only real effort is putting it in and taking it out of the pool. It saves me time as I don't have to watch it or do any additional cleaning.



Purchased in December 2021 for A$2,250.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Maytronics
Maytronics A.Maytronics

Hi Rob. Thank you for your feedback, We are so glad to hear that your robot is saving you time and makes maintaining the pool easy. Have a great day.



The reviewer stated that an incentive was offered for this review



Philip

PhilipGreater Melbourne (Outer), VIC

  • 3 reviews

Intelligent hassle free cleaning with Bluetooth control

published

Out of the box the trolley was easy to assemble and there is a place for everything. We replaced our old Dolphin and the new one is light years ahead. Blu-tooth management works well and allows me to program the unit to come on each day automatically - however the Blu-tooth range could be better (or WiFi? as an option). Our pool is constructed from new generation fiberglass and the finer filters in the M500 have made a noticeable difference compared to the older model which allowed fine particles to return into the pool. The design also allows the M500 to come right up to the edges of the pool reaching spaces the old one was unable to get to. Highly recommended.

Purchased in March 2021 at My Pool Shop FTG for A$2,465.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Maytronics
Maytronics A.Maytronics

The reviewer stated that an incentive was offered for this review

Warren

WarrenSydney, NSW

My second dolphin that how much I like it

published

I had an m5 for many years, I would jokingly say that it was the hardest working member of our family. After spending 8 years working hard and spending its life in the pool I decided to retire it and buy a new m500 - I just love these robots and the Bluetooth remote with its phone tilt is a godsend cleaning my balance tank and pool

Purchased in April 2021 for A$2,200.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Maytronics
Maytronics A.Maytronics

Hi Warren. That is fantastic! Thank you so much for your positive feedback. We hope that your Dolphin M500 continues to do the hard work in cleaning the pool and making it much easier to maintain.



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Rollie

RollieSouth East Queensland, QLD

  • 3 reviews

Good machine

published

We purchased the M5 Supreme in 2012 - it’s run like a dream and kept our pool spotless and sparkling ever since . We took it back in only once during that time for a minor repair . We love our Dolphin :)

Purchased in April 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Maytronics
Maytronics A.Maytronics

Hi Rollie. That is excellent! We are happy to hear that your Dolphin Supreme M5 is going strong. Have a great day.

Karen K.

Karen K.

  • 2 reviews

Great company to deal with

published

I had some issues out of the warranty period, Maytronics worked with me to resolve them, this is a company that stands behind their product and provide great customer support!

Purchased in February 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Colin R

Colin RSydney, NSW

  • 2 reviews
  • 1 like

Bluetooth connectivity is lousy

published

Whilst it cleans the pool fairly well (walls excluded), the connectivity to the unit is rubbish. Unless I'm within .5 meter it doesn't connect. Sometimes have to try 2 or 3 times to connect. The weekly timer is also inconsistent and I have to reprogram the unit all the time.
If you change the sponge rollers, they will cost you a fortune (around AUD$200 for 4 pieces of foam)
After owning the unit for 2 years I have come to the conclusion that it was not worth the money

Purchased in October 2021 for A$2,500.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Small
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
James

James

  • 2 reviews

Cleans the floor...... mostly

published
Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Robert.H

Robert.HSouth East Queensland, QLD

Great Pool Cleaner

published

This pool cleaner has made our pool (and owners) happier. It is very efficient and cleans the tiles around the pool so there is no need for this to be done manually. When first setting up the program cleaning there was never a problem getting information we needed. The service staff were more than helpful when we had to replace our power source when it was damaged in a severe electrical storm.

Purchased in December 2021 for A$2,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Lucinda R.

Lucinda R.Central West, NSW

Best investment for our Family

published

Did a lot of research and invested in the Dolphin M500 by Maytronics, Wow!! it is amazing we moved into our new home and the pool hadn't been cleaned for a while, we had it in the pool for the day and by the end of the day our pool was Crystal Clear, so easy to operate and it does all the work for you.

Purchased in June 2021 for A$2,600.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
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LDB

LDBSouth East Queensland, QLD

Sparkling clean pool

published

The Dolphin is keeping the pool perfect with minimal intervention. The filters do need emptying regularly when there are leaves in the pool, but it is far better than our previous cleaner. Very happy.
We have trees around the pool which put a heavy load on any cleaner. The Dolphin is coping well, plus keeping the pool floor and walls and water sparkling clean.

Purchased in January 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Gina

GinaSouth East Queensland, QLD

This has made our lives easy!!!!

published

Having a horrible tree next door we have always had problems with leaves, the dolphin M500 makes life so much easier now, it picks them up brilliantly. We have had to use the fine filters only once so far to pick up the very fine sediment that is on the bottom of the pool. I have to say the only thing is that it is a bit heavy especially when first taking it out of the pool, but the work it does outweighs that.
Extremely happy with the product!!!

Purchased in February 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
See all answers
Cameron E.

Cameron E.Perth, WA

Works well when it actually runs

published

Purchased in December 2021 for A$2,100.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Peter from Brisbane

Peter from BrisbaneSouth East Queensland, QLD

THE BIGGEST WASTE OF MONEY

published

I have had nothing but trouble with this cleaner, 11 visits to pool shop to have it repaired over 5 years, only to be told that nothing was wrong with it or user error! I mean come on you put the cleaner in the pool and press start right! New motor, new bearings twice, changed the cable, power supply and on the control panel, remote unit did not even bother with that and finally a motherboard and now I am told that it to upgrade to the newer. NO thanks Maytronics the contempt and lack of empathy shown by you and your agent is outrageous and I will never send anymore of my hard earned money your way again.

Purchased in September 2021 for A$1,950.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Maytronics
Maytronics A.Maytronics
mario

marioPerth, WA

very unreliable not happy

published

never happy with its performance and it stop working just after the warranty ran out and then cost me $450 to get it fixed my last cleaner lasted 8 years .Seems like the biggest problem with the dolphin cleaner is they only last about 3 years not good enough for such an expensive product.

Purchased in December 2021 for A$1,750.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
June L

June LBanksia Beach

  • 3 reviews
  • 3 likes

Suggest there's better value elsewhere.

published

We purchased our Maytronics Dolphin Supreme M5 for $2499 on 13/11/2013 after being assured it was the best robot cleaner -- with 36 month warranty. Worked well till 9/05/17 when it had to be fitted with a new motherboard cost $398 after a discount due to my complaining that such an expensive item should have lasted longer. In Dec 2018 it stopped working again. Have just received quote for repairs (note how long it has taken for quote to be given - 2 months). Quote is around $1100. Needs new motor, etc etc. Very disappointed with the reliability of this product. And the pool shop suggests we buy another of the same brand!!

Date PurchasedNov 2013
2 comments
Maytronics
Maytronics A.Maytronics

Hi June. Please contact us on 1300 693 657 or at [email protected] and we will look into this with you to understand what is happening with your robot.

June L
June L
Robotic Pool Cleaners

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M500

published

I purchased a home that came with the dolphin m500 it switches off after 5 minutes of use can someone please help me I’m in Sydney Australia. Remote is all damaged on inside. Need new remote also. Will it cost a fortune to repair replace items on this thing. Also what would people recommend for a pebble Crete pool 65000litres

Date PurchasedDec 2017
1 comment
Maytronics
Maytronics A.Maytronics
Carl J.

Carl J.Chesapeake

Not a reliable product

published

Purchased our M-500 two months ago based on the product claiming to clean the pool more efficiently and the product operating on low voltage. There are no trees near our pool, so the Dolphin is simply used to scrub the pool liner surface.

Trouble immediately out of the box with difficulty pairing the Dolphin to my Samsung phone. Additionally, within two months after purchaee, the M-500 does not operate and I already need to take the product in for repair. I should have known that the M-500 is discontinued.

Date PurchasedJun 2018
3 comments
Maytronics
Maytronics A.Maytronics
Carl J.
Carl J.
Maytronics
Maytronics A.Maytronics

Hi Carl, thanks for the update glad to hear your Dolphin is going well.

cmikgo

cmikgoHollywell

Thanks for the reviews

published

Reading all the reviews, it looks like the older models were not that flash. Looks like the 2017 model is a much better system then the predecessor, its hard for a product to pull up after getting bad reviews so the new model must be good. Everyone seams happy with it so I am going out to get one. keep you posted.

Date PurchasedSep 2018
Andy B

Andy BNorth Rocks

Amazing

published

This cleaner is fantastic! I have owned the M500 since last Summer and havent had any complaints. It cleans the walls and floor and filters the pool water at the same time. I can go on Holidays and set the timer to clean my pool every three days and when I come home the pool is clean.
I highly recommend this cleaner to anyone.

Date PurchasedDec 2017
Dave

DaveBairnsdale

3 year lifespan, minimal support.

published
Date PurchasedApr 2015
1 comment
Maytronics
Maytronics A.Maytronics

We pride ourselves on after sales service and have the most competitive spare parts in the industry. Will send a private message for further details on your repair.

Page 1 of 4

Questions & Answers

nick

nickasked

Dolphin M500

Hello,

I have a M500 which l purchased 1 year ago and its stopped going all the way up the walls (cermaic tiles). I did leave the M500 in the pool for over a week by accident and l have noticed the wonderbrush foam roller does break down when l rub my fingers over it. Could this be the problem? I have already checked the water balance and scrubbed the walls in trying to solve the problem but this didnt help.
Thanks
Nick

1 answer
Maytronics
Maytronics A.Maytronics

Hi Nick. Maytronics robots are designed to maintain a clean pool and general pool maintenance is still required for a pool to remain in its most optimum condition. When a robot is experiencing difficulty in climbing, it may be due to the filter cartridges may be dirty or clogged and if so, it may affect the robot’s ability to climb as they become heavier and are unable to correctly filter water. The filters are able to be soaked in cartridge cleaner or a mild dishwashing detergent and warm water to assist in the removal of in-grained debris. Algae can be on the pool surface before it is visible with the eye. Build up on the walls and/or slope of the pool can also prevent your Dolphin from climbing properly. If your unit is attempting to climb but slipping and sliding on the wall as it does so, try brushing the walls down manually to loosen any build up. The Dolphin should then be able to grip these surfaces and maintain them on its own, going forward. Water chemistry levels, such as chlorine and pH, that are out of recommended range can prohibit the unit from climbing to the waterline. This is due to the surface becoming slippery and thus, rendering the robot unable to gain the grip / traction required to climb. Brushes are a consumable part and do wear over time. If your brushes have started to wear, this may also be a contributing factor to the robot's climbing and may require replacement. Please do not hesitate to contact our Customer Care Team email to [email protected] for any further assistance.

Bryan

Bryanasked

Dolphin Supreme M500

how do i replace the middle brushes?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Bryan. To replace the Active Brush, we recommend an authorised dealer to do so due to the smaller parts that hold it in place. If you'd like to locate your closest dealer for further guidance, please visit us https://book.mydolphin.com.au/find-a-dealer. Please do not hesitate to contact our Customer Care Team at [email protected] for any further information.

R Simons

R Simonsasked

Dolphin M500

Do you have dealer in Belgium?

3 answers
Maytronics
Maytronics A.Maytronics

Hi R Simons. We have reached out to our colleagues that look after Europe to understand as to whether there is a dealer in Belgium. Once a response is received, we will advise.

R Simons
R Simons

Thanks! Regards Ronny

Maytronics
Maytronics A.Maytronics

Hi Ronny. Our colleagues have advised that we do indeed have distributors in Belgium. Please email your contact email address to [email protected] and we will arrange for you to be contacted to locate the closest distributor or dealer.

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