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M500, M500 LibertyRob
- 2 reviews
Great piece of equipment which saves time
You put it in the pool turn it on and leave it to go to work. Only real effort is putting it in and taking it out of the pool. It saves me time as I don't have to watch it or do any additional cleaning.
Purchased in December 2021 for A$2,250.00.
1 comment
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The reviewer stated that an incentive was offered for this review
PhilipGreater Melbourne (Outer), VIC
- 3 reviews
- Dolphin Supreme M500
- Verified purchase
Intelligent hassle free cleaning with Bluetooth control
Out of the box the trolley was easy to assemble and there is a place for everything. We replaced our old Dolphin and the new one is light years ahead. Blu-tooth management works well and allows me to program the unit to come on each day automatically - however the Blu-tooth range could be better (or WiFi? as an option). Our pool is constructed from new generation fiberglass and the finer filters in the M500 have made a noticeable difference compared to the older model which allowed fine particles to return into the pool. The design also allows the M500 to come right up to the edges of the pool reaching spaces the old one was unable to get to. Highly recommended.
Purchased in March 2021 at My Pool Shop FTG for A$2,465.00.
1 comment
Maytronics A.Maytronics
Hi Philip. Thank you very much for your positive feedback. We are so glad to hear that the Dolphin M500 and its Bluetooth and smartphone compatibility has made it easier to run the robot with the use ... Read more
of the timer. We are also glad to hear that the ultra-fine filters have made a significant difference in the filtration of finer debris in the pool. Have a great day.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
WarrenSydney, NSW
My second dolphin that how much I like it
I had an m5 for many years, I would jokingly say that it was the hardest working member of our family. After spending 8 years working hard and spending its life in the pool I decided to retire it and buy a new m500 - I just love these robots and the Bluetooth remote with its phone tilt is a godsend cleaning my balance tank and pool
Purchased in April 2021 for A$2,200.00.
1 comment
Maytronics A.Maytronics
Hi Warren. That is fantastic! Thank you so much for your positive feedback. We hope that your Dolphin M500 continues to do the hard work in cleaning the pool and making it much easier to maintain.
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Find out how Maytronics Dolphin M500 compares to other Robotic Pool Cleaners
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RollieSouth East Queensland, QLD
- 3 reviews
Good machine
We purchased the M5 Supreme in 2012 - it’s run like a dream and kept our pool spotless and sparkling ever since . We took it back in only once during that time for a minor repair . We love our Dolphin :)
Purchased in April 2021.
1 comment
Maytronics A.Maytronics
Hi Rollie. That is excellent! We are happy to hear that your Dolphin Supreme M5 is going strong. Have a great day.
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Karen K.
- 2 reviews
Great company to deal with
I had some issues out of the warranty period, Maytronics worked with me to resolve them, this is a company that stands behind their product and provide great customer support!
Purchased in February 2021.
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Colin RSydney, NSW
- 2 reviews
- 1 like
Bluetooth connectivity is lousy
Whilst it cleans the pool fairly well (walls excluded), the connectivity to the unit is rubbish. Unless I'm within .5 meter it doesn't connect. Sometimes have to try 2 or 3 times to connect. The weekly timer is also inconsistent and I have to reprogram the unit all the time.
If you change the sponge rollers, they will cost you a fortune (around AUD$200 for 4 pieces of foam)
After owning the unit for 2 years I have come to the conclusion that it was not worth the money
Purchased in October 2021 for A$2,500.00.
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James
- 2 reviews
Cleans the floor...... mostly
Purchased this unit recently to clean my pool. More so when I am away. Set and forget. Unfortunately in my pool (standard rectangle fiberglass with side steps and safety ledge around the top), it will not clean certain areas. I had been advised that one option would be to brush the dirt off the steps and ledge but this is not always possible (not always home). I did purchase this so that I could leave it in doing it's work and would come home to a nice clean pool. Unfortunately not.
UPDATE:
Maytronics contacted me with some suggestions. Howeve...Read more
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Robert.HSouth East Queensland, QLD
Great Pool Cleaner
This pool cleaner has made our pool (and owners) happier. It is very efficient and cleans the tiles around the pool so there is no need for this to be done manually. When first setting up the program cleaning there was never a problem getting information we needed. The service staff were more than helpful when we had to replace our power source when it was damaged in a severe electrical storm.
Purchased in December 2021 for A$2,000.00.
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Lucinda R.Central West, NSW
Best investment for our Family
Did a lot of research and invested in the Dolphin M500 by Maytronics, Wow!! it is amazing we moved into our new home and the pool hadn't been cleaned for a while, we had it in the pool for the day and by the end of the day our pool was Crystal Clear, so easy to operate and it does all the work for you.
Purchased in June 2021 for A$2,600.00.
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LDBSouth East Queensland, QLD
- Dolphin Supreme M500 Liberty
- Verified purchase
Sparkling clean pool
The Dolphin is keeping the pool perfect with minimal intervention. The filters do need emptying regularly when there are leaves in the pool, but it is far better than our previous cleaner. Very happy.
We have trees around the pool which put a heavy load on any cleaner. The Dolphin is coping well, plus keeping the pool floor and walls and water sparkling clean.
Purchased in January 2021.
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GinaSouth East Queensland, QLD
This has made our lives easy!!!!
Having a horrible tree next door we have always had problems with leaves, the dolphin M500 makes life so much easier now, it picks them up brilliantly. We have had to use the fine filters only once so far to pick up the very fine sediment that is on the bottom of the pool. I have to say the only thing is that it is a bit heavy especially when first taking it out of the pool, but the work it does outweighs that.
Extremely happy with the product!!!
Purchased in February 2021.
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Cameron E.Perth, WA
Works well when it actually runs
Bought the M5 in December 2014 (paid over $2k).
Was working brilliantly and very happy with how it cleaned the pool.
Then
- In the first year the tread came off a number of times and had to go back to be refitted.
- In the second and third years it stopped dead a number of times. It would look to be operating at the control box, but the device would not move in the pool. A few times it would just start working again after a couple of days and taking it back they found nothing wrong with it. Then it stopped completely and twice it had the power...Read more
Purchased in December 2021 for A$2,100.00.
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Peter from BrisbaneSouth East Queensland, QLD
THE BIGGEST WASTE OF MONEY
I have had nothing but trouble with this cleaner, 11 visits to pool shop to have it repaired over 5 years, only to be told that nothing was wrong with it or user error! I mean come on you put the cleaner in the pool and press start right! New motor, new bearings twice, changed the cable, power supply and on the control panel, remote unit did not even bother with that and finally a motherboard and now I am told that it to upgrade to the newer. NO thanks Maytronics the contempt and lack of empathy shown by you and your agent is outrageous and I will never send anymore of my hard earned money your way again.
Purchased in September 2021 for A$1,950.00.
1 comment
Maytronics A.Maytronics
Hi Peter. We are sorry to hear that you have had this experience with your Dolphin Robotic Pool Cleaner. We would like to discuss these concerns raised with you. Could you please contact us on 1300 69... Read more
3 657 or at [email protected] at your earliest convenience.Similar opinion? Write a review on ieatwords.com.au!
marioPerth, WA
very unreliable not happy
never happy with its performance and it stop working just after the warranty ran out and then cost me $450 to get it fixed my last cleaner lasted 8 years .Seems like the biggest problem with the dolphin cleaner is they only last about 3 years not good enough for such an expensive product.
Purchased in December 2021 for A$1,750.00.
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June LBanksia Beach
- 3 reviews
- 3 likes
Suggest there's better value elsewhere.
We purchased our Maytronics Dolphin Supreme M5 for $2499 on 13/11/2013 after being assured it was the best robot cleaner -- with 36 month warranty. Worked well till 9/05/17 when it had to be fitted with a new motherboard cost $398 after a discount due to my complaining that such an expensive item should have lasted longer. In Dec 2018 it stopped working again. Have just received quote for repairs (note how long it has taken for quote to be given - 2 months). Quote is around $1100. Needs new motor, etc etc. Very disappointed with the reliability of this product. And the pool shop suggests we buy another of the same brand!!
2 comments
Maytronics A.Maytronics
Hi June. Please contact us on 1300 693 657 or at [email protected] and we will look into this with you to understand what is happening with your robot.
Contacted Maytronics as suggested above. Gave us a good hearing and suggested they would look into the repairs. Found out repairer warranty only lasts for 2 months so decided to abandon repairs and b... Read more
uy new. Did hours of research and seems all brands behave similarly re reliability. Our local pool shop assured us that Maytronics is the better of the brands they sell, so as they gave us a good deal, (we'll cross our fingers and hope this one lasts longer) we're now the proud?? possessors of an X30.Similar opinion? Write a review on ieatwords.com.au!
Find out how Maytronics Dolphin M500 compares to other Robotic Pool Cleaners
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Danial GAU
M500
I purchased a home that came with the dolphin m500 it switches off after 5 minutes of use can someone please help me I’m in Sydney Australia. Remote is all damaged on inside. Need new remote also. Will it cost a fortune to repair replace items on this thing. Also what would people recommend for a pebble Crete pool 65000litres
1 comment
Maytronics A.Maytronics
Hi Danial,
When a robot moves for a short time and then stops, it could be due to the following: ... Read more
-A high pH level can prohibit the unit from climbing as the pool surface will become slippery. We recommend having this checked and the pool balanced, if it has not been done so. -The impeller (which resembles a fan on the top of the unit) can be tangled with leaves, hair, etc. Take off the impeller cover and examine with the unit off and disconnected from power. -Debris or an object can be stuck in the tracks and/or rollers. With the unit off, turn it on its back and roll the brushes with your hands. You may feel resistance if there is something stuck. If you cannot roll the brushes to free the obstruction, you can take the side plates off the unit and inspect the full tracks and rollers. Try the troubleshooting steps below: 1. Turn the unit off 2. Remove from the pool 3. Turn the unit upside down (brushes facing the sky) 4. Try to manually turn the wheels… do they turn? 5. Do you hear / see: -Clicking noise? Something may be blocking the drive system—check for any obstructions -Check the impeller (fan type device on top of unit) and remove any debris Please contact us on 1300 693 657 or at [email protected] if the above does not rectify what you are experiencing and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Carl J.Chesapeake
Not a reliable product
Purchased our M-500 two months ago based on the product claiming to clean the pool more efficiently and the product operating on low voltage. There are no trees near our pool, so the Dolphin is simply used to scrub the pool liner surface.
Trouble immediately out of the box with difficulty pairing the Dolphin to my Samsung phone. Additionally, within two months after purchaee, the M-500 does not operate and I already need to take the product in for repair. I should have known that the M-500 is discontinued.
3 comments
Maytronics A.Maytronics
Hi Carl, very sorry to hear of your initial experience with the M500. You are covered by an industry leading warranty for this machine. This is a very reliable robot, it is not a discontinued product ... Read more
line. We train all our dealers and provide them diagnostic equipment to give you the best local support. However, should you need our support, please call Maytronics on 1300 693 657.While it was disappointing to have our Dolphin not operate, Maytronics stood by their warranty. Our issue was that the umbilical cable failed. Maytronics immediately UPS rushed a replacement cable a... Read more
nd our Dolphin is up and running again. Thank you!Maytronics A.Maytronics
Hi Carl, thanks for the update glad to hear your Dolphin is going well.
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cmikgoHollywell
Thanks for the reviews
Reading all the reviews, it looks like the older models were not that flash. Looks like the 2017 model is a much better system then the predecessor, its hard for a product to pull up after getting bad reviews so the new model must be good. Everyone seams happy with it so I am going out to get one. keep you posted.
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Andy BNorth Rocks
Amazing
This cleaner is fantastic! I have owned the M500 since last Summer and havent had any complaints. It cleans the walls and floor and filters the pool water at the same time. I can go on Holidays and set the timer to clean my pool every three days and when I come home the pool is clean.
I highly recommend this cleaner to anyone.
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DaveBairnsdale
3 year lifespan, minimal support.
We purchased a m500 supreme in April 2015 from our pool installer. It unfortunately stopped working a week ago with no display or powering up of the control/power box. So just outside the three year warranty our $2500 pool cleaner is now a pool anchor. Maytronics replied to an email with the advice that we can buy a new one and supplied a local suppliers address. Not an option I’d consider at the moment. While the pool cleaner worked well in the main, I can’t recommend the product due to the short lifespan vs cost. I wish I had done my usua...Read more
l degree of due diligence and read reviews on this and other sites. Considering the ratings, our money would have been spent elsewhere. So my review gets one star only due to minimal interest in support from the manufacturer and a lifespan far below my expectations.1 comment
Maytronics A.Maytronics
We pride ourselves on after sales service and have the most competitive spare parts in the industry. Will send a private message for further details on your repair.
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Questions & Answers
nickasked
Hello,
I have a M500 which l purchased 1 year ago and its stopped going all the way up the walls (cermaic tiles). I did leave the M500 in the pool for over a week by accident and l have noticed the wonderbrush foam roller does break down when l rub my fingers over it. Could this be the problem? I have already checked the water balance and scrubbed the walls in trying to solve the problem but this didnt help.
Thanks
Nick
1 answer
Maytronics A.Maytronics
Hi Nick. Maytronics robots are designed to maintain a clean pool and general pool maintenance is still required for a pool to remain in its most optimum condition. When a robot is experiencing difficulty in climbing, it may be due to the filter cartridges may be dirty or clogged and if so, it may affect the robot’s ability to climb as they become heavier and are unable to correctly filter water. The filters are able to be soaked in cartridge cleaner or a mild dishwashing detergent and warm water to assist in the removal of in-grained debris. Algae can be on the pool surface before it is visible with the eye. Build up on the walls and/or slope of the pool can also prevent your Dolphin from climbing properly. If your unit is attempting to climb but slipping and sliding on the wall as it does so, try brushing the walls down manually to loosen any build up. The Dolphin should then be able to grip these surfaces and maintain them on its own, going forward. Water chemistry levels, such as chlorine and pH, that are out of recommended range can prohibit the unit from climbing to the waterline. This is due to the surface becoming slippery and thus, rendering the robot unable to gain the grip / traction required to climb. Brushes are a consumable part and do wear over time. If your brushes have started to wear, this may also be a contributing factor to the robot's climbing and may require replacement. Please do not hesitate to contact our Customer Care Team email to [email protected] for any further assistance.
Bryanasked
how do i replace the middle brushes?
1 answer
Maytronics A.Maytronics
Hi Bryan. To replace the Active Brush, we recommend an authorised dealer to do so due to the smaller parts that hold it in place. If you'd like to locate your closest dealer for further guidance, please visit us https://book.mydolphin.com.au/find-a-dealer. Please do not hesitate to contact our Customer Care Team at [email protected] for any further information.
R Simonsasked
Do you have dealer in Belgium?
3 answers
Maytronics A.Maytronics
Hi R Simons. We have reached out to our colleagues that look after Europe to understand as to whether there is a dealer in Belgium. Once a response is received, we will advise.
Thanks! Regards Ronny
Maytronics A.Maytronics
Hi Ronny. Our colleagues have advised that we do indeed have distributors in Belgium. Please email your contact email address to [email protected] and we will arrange for you to be contacted to locate the closest distributor or dealer.
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Maytronics A.Maytronics
Hi Rob. Thank you for your feedback, We are so glad to hear that your robot is saving you time and makes maintaining the pool easy. Have a great day.