As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Dux Prodigy 4 (page 4 of 4)
135ZB4N/135ZB4P (135L), 135ZL, 170ZB4N/170ZB4P (170L), etc...
VinGreater Melbourne (Inner), VIC
- 17 reviews
Crack in the tank within 4 years
We had the Dux Prodigy 4 for 4 years before the tank started to leak. Contacted Dux who organised a plumber from Cavana Hot Water systems to inspect.
The plumber who attended said the tanks split at the bottom joint and it is a common manufacturing issue.
Dux organised a warranty replacement but I had to pay for the install which was around $800 which I felt was very expensive.
Retrospectively, I could have spent an extra $200 and purchased a brand new unit from another manufacturer with a full warranty. Lesson learnt I guess!
My experience, with customer service teams of Dux and Cavana, was terrible.
Keep away from them, if you can. Poor product quality + Poor customer service
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Not working properly since installed.
I rent this house for 10 years now and never had problems with the gas heater till last April when it decided to die and the real state was very quick to fix the problem and send the following day a plumber to install a new system. from the beginning I got only warm to mild hot water but I thought give it a time is new but after 3 months looks like the burner turns on only once a day imagine with 4 children and 2 adults I need more than that, the plumber came and checked the installation and everything looks ok, I took a shower to show him that...Read more
the burner didn't turn on and he certified that, he called DUX and their reply was that if they send someone and can't find anything wrong (that of course they won't) they would charge 200 dollars. I'm not sure how someone could be still doing bussines with this kind of products and reviews. Now I have to wait to see if the owner wants to spend the 200 dollars or wait for the summer to get the next shower.Similar opinion? Write a review on ieatwords.com.au!
Poor lifespan
Sorry to say a very poor product - tank lining issue (water exits discoloured brown) a month after Dux's 5 year warranty ran out.
DUX not interested. Will pursue them in consumer affairs under statutory warranty. One would think that a HWS in excess of $1,000 should last longer than 5 years and one month
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Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
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SYDNEY
- 10 reviews
- 3 likes
Dux not worth your dollars
This product has never been reliable. We have contacted Dux sales team twice, the first time they refused to fix it (pilot light issue) and second time after using a bit of forceful negotiating they managed to send out two apprentices who were quick to point out it was leaking gas and piping was loose (we knew that already) and after wasting 170 litres of water and no hot water for three days, they fixed it. Every 3 months is the same story. Being a shift worker I expect to have continuous hot water available (this product doesn't and has never offered that!) While it is under warranty, Dux refuses to replace it. Do yourselves a favour: Don't buy Dux!
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Terible workmenship /part
We bought this Protégé 4 model 170 L. Hot water tank at the end of 2011, with 7 years total with extende4d warranty. Still within the 3 years warranty, in September 2014 we had a feeling that somehow the hot water doesn't last the way it did before even with no difference in usage. Then in October 2014, one day, there was no more hot water, so when we checked, it was vissable that the connector of the gas pipe is loos and is leaking gas. Only when I called the manufacturer, I realised that the 7 years warranty (normal 3+4 extended purchas...Read more
ed), covers only the tank itself (the big cylinder) but ALL the parts that make the tank produce hot water and the workmanship is only for 1 year. And here I am telling you that the workmanship is rubbish and the parts are probably not any better, when from a normal quality hot water tank that will have approximate life span of 10-15 years, with DUX, expect only a year or maybe 2 if you are lucky. They probably know that themselves, when they guarantee their product for only a year. After that....good luck to you....either pay your own plumber to fix it, or pay them to rip you off further, ..... What a shame!!!!....add to that the arrogant customer service that are there just to tell you- it's not covered and you should read the warranty papers before you call them.....Shame shame shame....I'll tell everyone I know to stay away from Dux.1 comment
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ray.brownAU
- 3 reviews
For the 135z n. 11months post install and leaking over night
11months post install and it has started losing around 60 ml a night from the relief valve. Rang Dux and asked if this was normal, the answer person could not tell us if this was normal or not and refused to pass us through to anyone more technical who could help. They did say they could send plumber out to check the unit but if no fault found we would be libel for the callout fee >$130. And wanted credit card details before anyone was sent out. When we insisted on talking with a more technical person to see if the leakage was acceptable the phone call was disconnected.
1 comment
Dux H.Dux
Hi Ray Brown, We are sorry to hear of your experience, we would like to investigate this issue further, please contact us on 1300 365 115 - option 2 with reference number PRW139. In regards to if it i... Read more
s normal for the pressure relief valve to leak, for a 135L system it is normal for the system to discharge approximately 4L in a 24 hour period - depending on usage. Thanks Dux After Sales.Similar opinion? Write a review on ieatwords.com.au!
Little to recommend it
Had it installed as part of a renovation. Worked ok for the first 6 months or so and then the pilot light starting going out intermittently. Have had the thermocoupler (I think) replaced under warranty but since then, pilot light is going out more regularly and when it is working, the water is warm at best, despite the thermostat set to hot. Am awaiting another warranty to callout which will hopefully fix it
pilot light going out, low temparature
1 comment
Dux H.Dux
Hi,
Please contact Dux if you do not hear from the service contractor who is re attending your property.
Please make note your reference number is PRW038.
Thanks Dux After Sales.
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WDRNewcastle
DUX After Sales Service
We purchased a Dux Prodigy 4 gas water heater on 2 Dec 12 through The Plumbing Doctor Newcastle. Then on 2 June 12 the unit failed, the installer was called to repair. The Plumbing Doctor failed to realize that they initially installed the unit even though they had affixed their company sticker to the unit. As a result they charged us $245 to replace the Thermocoupler. We attempted to claim under the warranty from both Dux & The Plumbing Doctor on 1 May (due to being on extended holidays) both refused our claim. We lodged a complaint with NSW ...Read more
Dept Fair Trading - even they failed to persuade The Plumbing Doctor due to their negligence and Dux said the fault was not reported direct to them initially so they could not assist. The unit failed again on 8 Jan 13 as the unit was outside warranty and we did not trust the original installer, an independent plumber was calEd. He replaced the thermocoupler, then the unit controller, still it did not work. The gas would only stay alight for a short time I phoned Dux on Friday 11 Jan who immediately said unit was out of warranty and call suggested we call one of their recommended plumbers. Our plumbers after enquiring found that the Prodigy 4 was prone to failure due to incorrect gas/air mixture. This was relayed to Dux who again fell back on the warranty being expired. I insisted that I speak to a manager, service person Arpita promised to call back by 5pm. As no call received by 4.50pm I phoned and spoke to Sandy who advised that their computer systems we down and phone back on Monday. She could not help even though we would be without hot water for at least 3 additional days. I don't hold much hope Dux will assist and again hide behind its warranty clause. Does not work1 comment
Dux H.Dux
Hi,
We would like to investigate further. Please email Dux on [email protected] and give a brief description of the problem. Include your name, address and phone number so that we can contact you qu... Read more
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TEAMSydney, NSW
- 2 reviews
Didn't even last 3 months
After 11 years our Rheem heater ruptured the tank so in the haste to get hot water back on I called a plumber mate who said he could install it that afternoon if I could find a new heater on on Saturday. Bunnings had the largest stock of multiple manufactures so with my friends help over the phone I was able to purchase a similar system. Install was easy enough and we've been happy for the last (nearly) 3 months.On Saturday the tank on the new Dux ruptured so with less panic, because it was under warranty I called Dux Customer Service at 10am. ...Read more
That's what started my quest to write Dux a 1 star review. The polite lady told me that she couldn't get a plumber out on Saturday but 1 would ring first thing Monday. At 1pm on Monday I again rang Dux Customer Service and I was told the plumber had been given the job and would ring soon to do the inspection. At 7pm the plumber rang and said he would be around in 15mins. After turning the water on and having it stream from the hole in the tank I was told, "you defiantly need a new one". The plumber couldn't get hold of his boss on the phone so now I'm still waiting for a replacement unit. 2 x kids in winter with no hot water for a least 3 days, thanks for nothing Dux! It only lasted 3 months, very bad warranty service1 comment
Dux H.Dux
Dear TEAM,
Dux would like to investigate the incident you have written about. Please email Dux on [email protected] and include your name, serial number and address so that we can easily identif... Read more
y your product and get back to you as soon as we can.Similar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
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Questions & Answers
barbieasked
we had a new system put in and our pressure is not good
3 answers
I haven't had any issues personally. Ours is normal, strong flow. We didn't even have teething issues. It was put in by a plumber and worked immediately. Sorry I can't help further.
We had one fitted recently and we are happy with all aspects of it's operation. it is doing everything it is built to do. pressure is excellent.
Dux C.Dux
Hi Barbie,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]?
Best Regards,
The Dux Team
jaime r.asked
why is brown water shown in the hot water tap?
5 answers
why is brown water shown in the hot water tap
We had brown water soon after the plumber changed the unit. He left the water to run maybe for a minute until it cleared. Since then we had never had brown water.
Dux C.Dux
Hi Jaime,
Typically brown or discoloured water coming out of the hot water tap may indicate that sediment in the hot water lines is flushing through, or there has been contamination of the water supply source (particularly after heavy rain or if there's construction near by).
If the tank is old, it could be starting to rust as the enamel layer breaks down in part over time, and the exposed steel section of the inner cylinder begins to rust. This could be an indication that your tank is on the way out, and it may be time to consider replacing your current system.
If you send your contact and water heater model details through to [email protected], we can arrange for a Service Agent to visit your site and inspect the unit.
Thanks,
The Dux Team
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Dux H.Dux
Hi Safiya, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at [email protected] with reference number PRW145, please include your 12 digit serial number.
Thanks Dux After Sales.