As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Dux Proflo 50W136 Questions & Answers
5 questions from our users
Cold showerasked
HI there, I bought a Dux 50W136 unit from Bunnings in 2017 for $400. Last week it starting tripping the fuse. I called Dux and they said a faulty element would do that. I called the technician they recommended and he has quoted $180 flat rate visit and $80 for a new element. Is it reasonable to expect the element to last more than 2 years?
6 answers
Dux C.Dux
Hi there,
We are sorry to hear about your experience and we would like to resolve this issue for you.
So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Ok, I’ve sent you an email.
Hello? I’m still waiting to hear from Dux. Can you respond to my emails please?
Aidenasked
Hello, Ive been using dux proflo 50w 136 model for 3years and It starts to make beep sound evey 30seconds or 1min. How I can stop it making sounds?
3 answers
*Ive been using it for less than 1 year
Dux H.Dux
Hi Aiden,
Sorry for any delays, we are back on deck after the Holiday break and will get back to you asap.
Best Regards,
The Dux Team
Dux H.Dux
Hi Aiden,
Could you please provide us with the serial no. of the unit and you best contact number so we can investigate further? It's best to email the details to [email protected] for privacy
Best Regards,
The Dux Team
janelleasked
Can the "seal' on the base of the sysytem be replaced as water is leaking from here?
2 answers
Dear Janelle, our system has just been installed and is brand new. If a seal is faulty it most definitely is replaced under warranty. My understanding is that we have a ten-year warranty of which I am yet to test. Under consumer law this warranty could be extended depending on how long such am appliance should really last. I would immediately contact DUX by phone and or email with a Mobile photo if possible and get them to replace the seal under warranty it should not be leaking. If the seal cannot be simply replaced then DUX should replace the system.
Dux C.Dux
Hi Janelle,
Thanks for your question.
Please contact our After Sales & Service on 1300 365 115 Option 2 with the serial no. of the unit and to arange a service call.
A leak at the base could possibly indicate an issue, one of our Service Agents would need to attend to inspect.
The 50W136 has a 7-year tank leakage warranty.
Thanks,
The Dux Team
Katie W.asked
Hi I have a 50L unit that only have hot water for less than 10 mins and turn to luke warm water when I was taking shower. What could be the problem? Thanks
1 answer
Hi Katie.
No problem here, the 50L tank (just 5 standard buckets) is simply too small for your requirements.
A standard shower head uses between 15-25 litres per minute of water, while a 3-star shower head only uses 6 or 7 litres per minute, but obviously equates to only around 10 minutes of shower time, with perhaps some additional cold water as well.
Easiest & cheapest option is to take shorter showers. Raising the thermostat, if not already at maximum, may give another few minutes though. Otherwise you need to fit a larger tank.
Cheers
Linda Mortimerasked
My unit is beeping and I cannot find anywhere to turn it off - it is too early to call a plumber. Any help?
1 answer
Dux H.Dux
Good morning Linda,
There isn't anything in our hot water systems that can make a beeping noise.
The beep is most likely coming from your mildred/isolation valve.
Please see attached link for trouble shooting on the beeping.
http://www.evolvegrp.com/product/plumbspec-mildred-valve
It's possible that the batteries are low.
Thank you,
Dux Aftersales
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