Dux Proflo 50W136
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2 reviews · Statistics
Reviews
Frustration with leaking & corrosion of the 50L model
Proflo 50W136We live in the inner West of Sydney, and as with other reviewer, we had the same problem- after being in operation for less than 2 years, we noticed early one morning that the 50L electric heater suddenly began leaking badly, which we traced to water coming from under the plastic cap in the centre of the top covering access to the sacrificial anode. On priding off this PVC (?) cap, we found a transparent plastics lining/membrane bulging with hot water and brown rusty corrosion evident on the brass plug that held the sacrificial anode by its bra
... Read moreided steel core. We phoned the DUX emergency number and the DUX operator arranged for a plumber to come and inspect it that day. He arrived 2 hours later, and after conducting his check, he declared that the tank itself had failed and formally notified DUX. DUX then agreed to replace the unit which we picked up from one of their outlets 2 days later. DUX did not want the faulty heater returned, so, after the installation of the new tank, we took the old one apart and were horrified to find thick rusty gunk & particles filling the hollows of the brass plugs that sealed the unused portholes, especially the one in the spare socket for the pressure valve as well as around the pressure release valve unit that was installed. When we unscrewed and pulled out the anode (which was surprisingly easy if you have a 27mm socket or tube spanner), we found it to be covered with a dirty brown film as well as showing partial corrosion (which was expected) with the highest amount of corrosion at the brass plug end of the rod. We cannot understand why there was so much iron rust gunk/particles evident in the unit if most of the sacrificial anode was still intact. If the sacrificial anode (probably aluminum) was working and supposedly sacrificing itself, why was there so much evidence of the ferrous tank corroding- even on the exterior of the tank (DUX please answer)? Hope the new one works better and lasts longer or we will be dumping and discouraging people from the brand. Meantime, we have removed the heater element and thermostat board from the old tank and keep them as spare parts for any appropriate future failure.
Dux? More like Dud
Proflo 50W136my Dux 50l hot water heater manufacture date 26/12/2013 has failed. Water leaking everywhere, has ruined my timber floor which i now have to replace at my own cost. Have called the hotline and they are sending someone out. The cost of a replacement tank is covered but all associated costs aren't covered. So my tank only lasted 2 years, pretty poor in my opinion. Go elsewhere, i have had 3 rheem tanks in the last 5 years as well. Will try a Rinnai when my Dux replacement tank fails in 2 years.
I have your plumber coming out tomorrow to replace the unit at a cost of $290. So I paid close to 600 for a new unit and install 2 years ago, and now I have to pay $290 to have your plumber come and replace your crappy product.
Questions & Answers
DUX 50LT electric hot water beeping
hi, i am only a buyer of this product, not a technician. you should contact their tech support. regards, Sandy
Hi Mark,
We are genuinely sorry this happened and look forward to resolving with you.
Customer service is one of our top priorities, so if you can email through your full name, best contact number, address where the unit is installed, and serial number of the unit to [email protected], we can sort this out for you.
Regards,
The Dux Team
I have a 50w136 serial no. 130917753035 installed by fawcett plumbing leakimg from the anode(top of the unit). Called the plumber, he said the unit is blown and need replacement. Can you please advice. Currently I have no water and in need of fixing this problem. Can you please reply as soon as possible. Thank you
Is this unit is 3.6kw or 2.4kw ?
If you have advice from a reputable plumber, I would follow his advice- that is, install a new hot water unit. I have done exactly that when presented with the same problem. If you are in doubt, seek a second opinion from another qualified plumber.
Regards- Roger
Hi Sam,
We are sorry to hear about your experience and really hope we can resolve your issues.
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number and address where the unit is installed to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
I am not getting hot water can I have the element changed or do I need to get a new one? Date of manufacture is is July 2015. Model number is 50W136 Serial number is 150710853872. installed in my apartment in south Yarra, Melbourne.
Hi Brian,
We apologise for any inconvenience this may have caused you.
Our team would like to resolve this for you. So we can understand the specific details, can you please email through your full name, ieatwords username, best contact number and address where the unit is installed so we can call you back, talk through the issue and try to resolve it for you?
Best Regards,
The Dux Team
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Details
 |  |  |  | |
|---|---|---|---|---|
| Category | Electric Hot Water Storage Systems | Electric Hot Water Storage Systems | Electric Hot Water Storage Systems | Electric Hot Water Storage Systems |
| Type | Storage | Storage | Storage | Storage |
| Capacity | 250.00L | 315.00L | 160.00L | |
| Manufacturer Warranty | 10 year(s) | 10 year(s) | 10 year(s) | 10 year(s) |
| Warranty Details | 10 years tank warranty, 1 year parts and labour. | 10 years tank warranty, 1 year parts and labour. | 10 years tank warranty, 1 year parts and labour. | 10 years tank warranty, 1 year parts and labour. |
| Release date | ||||
| Manual | Download manual | Download manual | Download manual |
Extra Information
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Hi Kev, We are sorry to hear of your experience, we would like to investigate this issue further, please email us at [email protected] with reference number PRW311, please include your 12 digit serial number.
Regards Dux After Sales.