As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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GordonSouth East Queensland, QLD
- Verified purchase
Very Happy
My old Dux water heater was installed when the house was built in 2001 and lasted 18 years, the anode has been changed on a regular basis and I believe this has helped with the longevity of the unit . The running costs on a night rate were approx. 50 Cents a week and supplied us with ample hot water. I bought and arranged installation of the same new Dux 315l unit through Bunnings and was pleased with the efficiency and ease of the process. I believe the unit will now outlast me.
Purchased in December 2021 at Bunnings Warehouse for $998.00.
1 comment
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The reviewer stated that an incentive was offered for this review
darwhittingtonFar North Queensland, QLD
Very good product
My previous hot water system was a Dux 315 ltr Proflo it was installed in 2005, it was trouble free for some 14 years until a few weeks ago it sprung a small leak.
This unit was installed outside and withstood the forces of two major cyclones namely Larry/ Yasi. The decision to replace it with the same brand and model was easy, I purchased my new Dux hot water system from Bunnings Innisfail.
Purchased in January 2021 at Bunnings Innisfail for $998.00.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great brand!
My previous Dux was installed in 2006. I've always had reliable hot water when needed. Recently my Dux started to leak so I went through Parramatta Hot Waters. After speaking with them, I decided to stay with the same brand. They came within hours to install my new tank and remove the old one for $1465. Excellent service and my hot water system is consistent and working really well. Zero complaints!
Purchased in November 2021.
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The reviewer stated that an incentive was offered for this review
MMS37South East Queensland, QLD
My Dux Proflo 315T1 worked for almost 16 years
I had my last Dux Proflo 315T1 for almost 16 years. It was always working fine and never had any issues with water temperature fluctuation when use the unit. Now it's the time to retired, I have chosen the same product again as a replacement.
Purchased in November 2021.
1 comment
Dux C.Dux
Hi there,
Reading your review made our day!... Read more
We totally value you being our loyal customer and helping to share the word about us. We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Bill42South East Queensland, QLD
- 10 reviews
- Verified purchase
A well Made Australian manufactured unit that has proved reliable and durable
My previous system was a similar size Dux off peak and was installed when the house was built in early 2001. I never had a problem with it but in the last 6 months I noticed my off peak water electricity bill had more than double, I was getting very low pressure and flow rates and was getting brown water from the hot water taps especially at night when the off peak system was operating. This brown water was evident for the first few seconds then would clear. Time to change the system!!!!
I installed the 315 litre ProFlo system because I had co...Read more
nfidence in Dux, it was manufactured in Australia and it would fit the same footprint without any complications. I now have a flow rate of 6.3 lpm up from 4 lpm, the water is hot rather than warm and of course, no sediment etc. It is early days of course but I am happy with the product so far and expect my off peak bill to return to the previous figures.Purchased in September 2021 at Bunnings Warehouse for $915.00.
1 comment
Dux C.Dux
Hi Bill,
Thank you so much for your great review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
GeoffSydney, NSW
- 3 reviews
- 1 like
Very efficient, hot water just right temperature.
Over the years we have had Dux hot water units both indoor and out and have not had any trouble till they reached their life expectancy in one case 15 years plus.
Purchased in July 2021 at Bunnings Warehouse for $1,594.00.
1 comment
Dux C.Dux
Hi Geoff,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JimSouth East Queensland, QLD
Happy with purchase
Product meets our requirements and was competitively priced. Would have no hesitation with recommending this unit to our friends and family. We were happy with our purchase of this product.
Purchased in July 2021.
2 comments
Dux C.Dux
Hi Jim,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamThanks, but no thanks.
Similar opinion? Write a review on ieatwords.com.au!
Great buy. Great service.
We have purchased our second Dux HWS as the first one was terrific and most efficient when there are many people requiring hot water. Never a problem with it and no hesitation in recommending it. Supply and installation couldn't have been better, and communication during and after purchasing was very professional. Thank you
Purchased in May 2021.
1 comment
Dux C.Dux
Hi there,
You're the best!!... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Chris S.South East Queensland, QLD
Very Happy with great product
Awesome Hotwater System enough Hotwater for a family of 7. Highly Recommend... Very reliable and energy efficient. Always had Dux Hotwater systems and in a throw away society it's nice to know some products are made to last.
Purchased in June 2021 at Bunnings Warehouse for $1,800.00.
1 comment
Dux C.Dux
Hi Chris,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Thanks goodness I have hot water again.
Professional and quick installation. They even stabilised the area for me. It is great to have hot water again. The workmen turned up when they said they would and were very friendly and efficient.
Purchased in June 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Sue,
Thank you so much for your great review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Mama BearSouth East Queensland, QLD
This unit is exactly what we needed..No more freezing winters..
On demand hot water.. Perfect for our needs..Plenty of hot water for our famy and to run an efficient,productive household.
Excellent customer service from ordering stage at Bunnings through to excellent,timely,proffesional installation through Dux..
Purchased in June 2021 at Bunnings Warehouse for $1,600.00.
1 comment
Dux C.Dux
Hi Mama Bear,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such an excellent review. We are incredibly grateful that you took time out to leave the review!! Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Not applicableGreater Melbourne (Outer), VIC
A very satisfied customer
With assistance from Bunnings, the purchase and installation of the system was really easy. Very pleased with our new Dux Proflo - Thank you to all involved, will definitely recommend to others.
Purchased in May 2021.
1 comment
Dux C.Dux
Hi there,
Thank you for taking time to leave an excellent review. We do appreciate your business.... Read more
Could you email through your full name (state this username), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
KayleeSouth East Queensland, QLD
Terrible customer service / communication.
I booked a hot water installation last Thursday for today (Monday) after being told by the Dux booking team that it could be done on Sunday at the earliest (for a weekend surcharge). After hearing nothing from them on the Monday I phoned in the afternoon to confirm that the installation had been successfully completed. It was only then that I was informed that they have NO stock of that size / model and they would call me back with a new date to install the unit. I did receive a follow up email (but no call) informing me that the installation has been moved to Friday! It would've been nice to have been asked if this suits me or even better if they could fast track the system to my area to make amends for the error.
Purchased in May 2021 at Dux.
2 comments
Dux C.Dux
Hi Kaylee,
We apologise for any inconvenience this may have caused you.... Read more
Our team would like to resolve this for you. If you can email through your full name (state this username), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected] we would greatly appreciate it. Best Regards, The Dux TeamDux C.Dux
Hi Kaylee,
We're glad we were able to resolve your issue.... Read more
Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Replaced the one we had and does a great job for the whole familly
The unit is coping with 4 adults in the house and unless we have gone over board with half a dozen loads of washing and showers it doesn’t run out of hot water. Temp is consistent
Purchased in April 2021 for $1,700.00.
1 comment
Dux C.Dux
Hi Mark,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (and state this username), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
fmpIsabella Plains 2905, ACT
what a relief, hot water again!
Following the installation of my new hot water system I have been extremely pleased with its performance. The whole process of buying and installing was so easy with the service being exactly what was described to me on the phone. thank you to all involved!
Purchased in March 2021 at Bunnings Warehouse for $1,244.00.
1 comment
Dux C.Dux
Hi fmp,
You're the best! ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
LucSouth East Queensland, QLD
Why change a good thing
After doing some homework and compare price and quality, we decided to go with DUX again. We had a DUX system for 18 years and never left us cold. So it was a natural choice to go with a DUX system again. Not that it was faulty but we wanted proactively replace the system. We ordered the system through Bunnings and was surprised by the really quick responses from all parties concerned. And before we knew, the new 315 litre DUX Proflo electrical storage system was installed. Have it for almost a year and no problems. 17 more to go for the next one :)
Purchased in June 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Luc.,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
We totally value you being our loyal customer and helping to share the word about us. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Dora tuSouth East Queensland, QLD
Very Good
There has been no problems so far. Very happy with the unit. Installation process was fast and reliable.
It does everything it's supposed to do. Would highly recommend for anyone. Excellent service.
Purchased in February 2021.
1 comment
Dux C.Dux
Hi Dora,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
GarySouth East Queensland, QLD
Hot water to spare
Our old Dux system failed after 25 years and was replaced with this unit. Bunnings was the supplier of the unit and the installation. The installers recognised that we needed an electrical upgrade due to the small size of the old unit and organised everything at a reasonable cost. The plumber knew his trade and was very informative and communicated throughout the install. The old system was taken away at nil cost, the work area cleaned up and we had hot water by night's end. A flawless install and after over 6 months there has never been a hiccup or loss of hot water, with multiple baths taken each week since the install.
Purchased in September 2021 at Bunnings Warehouse for $960.00.
1 comment
Dux C.Dux
Hi Gary,
Reading your review made our day!... Read more
Thank you so much. We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Happy with Dux System
Purchased & installed by Bunnings. Very Happy so far with it. Installation company explained everything, installed the product and also collected the old tank. Installer was very tidy and did a neat job.
Purchased in January 2021.
1 comment
Dux C.Dux
Hi Rajiv,
Thank you so much for your excellent review and sharing such a positive experience.... Read more
Our team is always here for you anytime. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
VickiSouth East Queensland, QLD
Excellent System
Excellent system, quick and easy installation. Ordered one day and it was installed the next. Old system was removed. It was a hassle free process. Would highly recommend a dux
Purchased in January 2021 for $1,000.00.
1 comment
Dux C.Dux
Hi Vicki,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. It means a lot to us. Feel free to email [email protected] for any concerns. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Rassieasked
Do you need to remove the plastic insert's in ports before pluming?
3 answers
Suggest you contact DUX at: [email protected]
The plastic inserts are there to prevent entry of foreign objects before installation. They should be removed just before connection.
Dux H.Dux
Hi Rassie,
The plastic inserts are part of the internal plumbing of the unit, they are not removed.
The plumber simply screws the nipple into the socket and in turn the nipple screws into the plastic, this is a part of the product design. The plumber still uses their normal sealing methods on the nipple.
Best Regards,
The Dux Team
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Dux C.Dux
Hi Gordon,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such an excellent review. We are incredibly grateful that you took time out to leave the review!! Cheers, The Dux Team