Dyson Cyclone V10 Absolute + Questions & Answers (page 3 of 3)

Hi Brett,

I am sorry to hear your V10 isn't turning on, this is certainly not what we would expect.

We would kindly ask for you to email [email protected] with your details and our Dyson Experts will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan

Hi Jun,

Thank you for your query.

Yes, the Dyson V10 Absolute+ can be used on tiles.

The Direct Drive Cleaner Head, while ideal for carpets, can be used on hard floor as it does have carbon fibre brushes to help reduce static and pick up more fine dust. However, we would encourage use of the Soft Roller Cleaner head. This head is ideal for removing fine dust, as well as larger debris at the same time.

I hope this helps, however feel free to email [email protected] if you have any further queries and our Dyson Experts will be happy to help.

Best wishes,

Shan

Hi Leanne,

Thank you for your query.

I am sorry to hear this, this is certainly not normal behavior.

So we can best assist, we would kindly ask for you to forward your details to [email protected] and our Dyson Experts will be more than happy to help get this sorted.

We look forward to hearing from you.

Best wishes,

Shan

Hi there,

Thank you for your questions.

1. We are unable to confirm an exact lifetime of the battery as there are too many different variables that can contribute. We can say these are a consumable item and would sometimes need to be replaced during the lifetime of the machine. Pricing has not yet been confirmed for the replacement batteries however judging from previous models should be expecting something around the $80-$100 range and can be replaced by the Dyson owner. Replacement batteries are not yet available, the machines aren't designed for 'hot swapping' and we wouldn't recommend to use a spare battery when the current one runs out of charge.

2. Power settings and tools will vary on how the individual cleans and what type of debris it is being used on. As a general rule of thumb, for any hard floor tools we recommend to use the Soft Roller Cleanerhead on the low mode. Carpets and Rugs you can use the Direct Drive Cleanerhead on low, medium or high depending on if there is any stubborn dirt or dust. For dog bed and couch you can use the Mini-motorhead tool which is great for upholstery and picking up animal hair, for curtains you can use the combination tool or soft dusting brush.

3. Everything will be in one box. It will come with about a quarter charge however we recommend to charge it completely before using.

4. At this stage Dyson is not offering any discount or trade-in on the Dyson Cyclone V10. For any updates please keep an eye on www.dyson.com or send through an email to [email protected].

Best wishes,

Samuel
Facebook.com/Dyson

Hi Vinnie,

Thanks for your question. This spare part will become available to Cyclone V10 owners direct from Dyson in the very near future.

If you have any further questions or need assistance with parts please email us at [email protected] and we will be happy to help.

Best wishes,

Mira
www.facebook.com/dyson

Hi Barb,

Thanks for your question.

The Cyclone V10 has a variety of run times from 5-40 minutes. It's normal for a new machine to be preset to the Maximum suction mode, which has the shortest run time.

Please see the following Cyclone V10 power mode guide video for further details: https://www.youtube.com/watch?v=mWElDYPJMBo

If you have any further questions or need assistance please email us at [email protected] and we will be happy to help.

Best wishes,

Mira
www.facebook.com/dyson

Hi Rosemary,

Thanks for your question. Further diagnosis would be required in order to confirm why this is occurring so we can resolve this issue for you.

Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be more than happy to help.

Best wishes,

Mira
www.facebook.com/dyson