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Dyson Cyclone V10 Absolute + Questions & Answers
45 questions from our users
annaasked
How long is the battery expectancy of the V10 compared to the V8?
2 answers
I do not about the V8 but Dyson told me, that the battery should last many years and by then a replacement battery should be available.
Dyson Team ..Dyson
Batteries are a consumable item which suffer wear and tear through usage, therefore will eventally need to be replaced. The factors affect the battery longevity which varies amongst users and therefore we can't provide an expected life of the battery.
Should you have any further queries our Australian-based Dyson Experts are available via [email protected] and happy to help.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Juleasked
How does dust container open....it seems like I would have to force it or am I missing something? Thanks
1 answer
It's OK! I have put a lot more force in moving red lever down and it worked. Just very stiff.
Thanks anyway.
Tam Johnsonasked
My main head doesn't appear to be spinning. From what I can see there is hair jammed on the inside of the barrel. Please help?
3 answers
The roller head can be detached with a coin to clean hair etc. Dyson have instructional videos for most v10 maintenance on their youtube channel
Hi Aaron, I have done that. It is inside the roller (if that makes sense). It doesn’t appear to be spinning when I put the head back together...
Dyson Team ..Dyson
We are sorry to hear you are having trouble with your DysonV10 Absolute+. So we can best assist we would kindly ask you to forward your details and a photo of where the debris is stuck to [email protected]. Once received, please be assured our Dyson Experts will be in touch to help.
Renee G.asked
Our Dyson dies after 10 seconds using it on max but will work fine on other settings? Just over a year old anyone else had this issue? So disappointed considering the money
1 answer
Dyson Team ..Dyson
Hi Renee,
This certainly does not sound normal and we'd like to help resolve this for you. So we can further assist we'd kindly ask you to please contact our helpline on 1800 239 766 with your machine handy or send an email through to [email protected].
We look forward to hearing from you.
- Sam
Leanneasked
My dyson V10 Absolute is just over 1 year old and now it suddenly gets very hot when I am using it. I feel the heat is coming from the filter area as I can feel it on my hand when holding the maching. Takes only seconds for me to feel it hot. Is there something I can do to resolve the problem or should I be intouch with Dyson to fix?
1 answer
Dyson Team ..Dyson
While your machine may get warm during use (expecially if used on Max/Boost mode), if your machine didn't previously get as warm as it is getting now, we would encourage getting in touch with our Dyson Experts prior to using further.
Our Dyson Experts are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST on 1800 239 766 (just have your machine handy) or via [email protected]. We look forward to hearing from you and assisting.
Aileenasked
Dyson V10..I struggle to get my red release button to work.
2 answers
Dyson Team ..Dyson
We are sorry to hear you are having trouble emptying your machine. It should empty easily as shown here: https://www.youtube.com/watch?v=86K7AoUuf68
If this isn't occuring please get in touch with our Dyson Experts via [email protected] and we will be happy to help get this sorted.
I have this problem too. It seems to release if you pull up on the red handle before pushing down.
Teresaasked
After my new V10 Dyson is fully charged how long will it hold the charge for???? Before having to recharge????
Cheers
Teresa
4 answers
Always leave connected to the dock when not in use.
Unfortunately being in an apartment we could only fix to a wall that is not near a power point and don’t want an extension cord continually attached???
Dyson Team ..Dyson
Your Dyson V10 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge. Dyson recommend to leave the machine on charge when not in use, even if you haven't fully used the battery. Off charge, the machine will be in standby, ready for use and will slowly loose charge, however we can't provide a timeframe of how long the machine will remain charged off the charger.
We hope this helps, however if we can assist further our Dyson Experts are available via [email protected] and happy to assist.
Biltonasked
Our V10 appears to be working normally but the filter light is constantly illuminated. We have two filters which we alternate ever few weeks. After a filter has been washed it has at least two weeks to dry before it is used again. The filter light illuminates when either clean and dry filter is attached to the V10 head. The V10 is about a year old,
2 answers
Dyson Team ..Dyson
We are sorry to hear the blockage light on your machine is persistently on. Understanding you have washed, dried, and reinstalled the filter, we would kindly encourage you to check your machine for blockages (as outlined here: youtube.com/watch?v=jjOc0Ah-vYE). If this continues, we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help.
I have the same issue. I check for blockages after each use, clean the canister and nothing. Its so frustrating. Bilton, did you get any help from Dyson?
Ugisasked
Hi I cleaned my filter on my dayson V10 absolute and when I put It back on i have 3 blues flashing lights and it wont start...did i done something wrong??thanks
1 answer
Dyson Team ..Dyson
Sorry to hear about this, we are happy to help.
So we can troubleshoot this and get a resolution for you, we would kindly ask you to get in touch with our Dyson Experts via [email protected] and we will be happy to help get this sorted for you.
We look forward to hearing from you and assisting.
Tim Masked
head won't turn on absolute v10pro. what can i do?
1 answer
Dyson Team ..Dyson
Sorry to her about this. We encourage you to clean and reset the head of your machine as outlined here: https://www.youtube.com/watch?v=SnEVqJXyTlo
This should get your machine back up and running, however if we can assist further, our team are available via [email protected] and happy to help.
Beckyasked
My filter light came on so I washed the filter as instructed and let it dry completely. I re-installed the filter as directed, but the light stays on and there is no suction. Next steps?
1 answer
Dyson Team ..Dyson
Sorry to hear the filter light on your machine is persistently on, we are happy to help.
Understanding you have washed, dried, and reinstalled the filter, we would kindly encourage you to check your machine for blockages (as outlined here: youtube.com/watch?v=jjOc0Ah-vYE). If this continues, we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help get this sorted.
Off the railsasked
What is the model number for the power adapter of a v10absolute + ?
1 answer
Dyson Team ..Dyson
The part number for the charger for the V10 is 969350-05.
Need to order one? Our Dyson Experts are available via live chat at www.dyson.com.au or on 1800 239 766 and happy to help. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EDST.
NLGasked
The motor (?) always feels like it's overheating. Hot air is blowing out the filter vents. I've washed the filter but the problem comes right back. I am only using it less that 5 minutes. I can't be washing the filter and waiting 24 hours for it to dry completely just to vacum for another 5 minutes. At this rate it will take me a month to clean my whole house. I am afraid of ruining the motor. Any ideas?
3 answers
Ring Dyson.
Dyson Team ..Dyson
Please be assured it is completely normal for air to exit the rear of your Dyson machine being warm as the exhaust is used to remove heat from the motor. This will be quite noticiable on the MAX mode, however will warm up from extended use on the other modes as well.
If you feel the machine isn't working as it should, or differently to when you originally received it, please forward your details to [email protected] and our Dyson Experts will be in touch and happy to help.
Thank you for the info. I was afraid to use it... ;-)
Actually I think it was more of an excuse not to clean the house. Darn.
Nikki
R Sheriffasked
My v10 doesn’t want to charge ? Cheers Ruth
2 answers
Dyson Team ..Dyson
Sorry to hear your Dyson V10 machine isn't charging Ruth, we are happy to help get this sorted.
We would kindly ask you to forward your details (including name, address, contact number and date of purchase) to [email protected] and our Dyson Experts will be in touch shortly and happy to help get this sorted for you.
I’m dealing with the same thing. Have sent an email.
Maisyasked
I have recently bought the V10 Absolute and am disappointed to realise the filter requires washing a lot more frequently than every 3 months! And to add more the Dyson website says that there are no spares available for V10 yet. I suppose I could buy non genuine parts but I would really prefer to buy genuine or have this replaced as we have paid $999 for this machine. Apart from this issue I love it!
Does anyone else have this issue?
May
2 answers
Hello,
They replaced mine when they repaired the canister.
It was a non genuine- but looks the same.
They said wash it every week and when dry after a couple days put it back- I blow it out with a compressor as I use it every day and I find that annoying to wait for it to dry.
And I paid that too - it should come with a spare- so you can switch as it dries
That's not the answer I would be looking for after the $$ spent on a vacuum!!
According to the instruction book its supposed to go 3 months before needing a wash. I must admit that if the filter warning comes on mid clean that I take it outside and brush it off with a banister brush and can carry on vacuuming, but the point is that it should perform better, at least to the level that Dyson states :-|
Michelle U.asked
Just brought V10 Absolute with dok station. We cannot remove the power adapter from the floor dock the pin seems to be stuck in the dock we cannot pull it from the bottom or push it down. Can any body help please ?
2 answers
Use a small flat head screwdriver. Put it in the wee slot that you can see where the metal part of the plug sticks up. Lever it open. We did this today.
Dyson Team ..Dyson
Hi Michelle,
Thank you for your query, we are happy to help.
You can find a video showing how to completely disassemble the Dok, along with removing the charger here: https://youtu.be/J6wRkEIN1Io?t=104
I hope this helps, however if we can assist further, please don't hesitate to get in touch. Our Dyson Experts are available via [email protected] and happy to help.
Best wishes,
Shan
Brent Wasked
I have the Dyson V10 cyclone and when I use on max setting it dies afer 5 seconds and pulses. It works great on the other settings but I need max. How can I get this fixed?
1 answer
Dyson Team ..Dyson
Hi Brent,
Thank you for your query, we are happy to help.
Sorry to hear you are experiencing a pulsing sound when using your Dyson Cyclone V10 machine on MAX. A pusling or surging sound indicates a blockage or restriction in airflow in your machine.
We would kindly ask you to check your machine as outlined in the video here: https://www.youtube.com/watch?v=jjOc0Ah-vYE
This should help in getting your machine back up and running, however if we can assist further please email [email protected] and our Dyson Experts will be in touch.
Best wishes,
Shan
Jaqueline Sasked
i just bought a v10 absolut and received a complimentary pack of brushes (accessories) for the v8 absolute, do they also fit the v10 absolute ?
2 answers
Only if the buttons on the accessories are red, same as the V10. My v7 accessories did not fit my V10.
Dyson Team ..Dyson
Hi Jacqueline,
Thank you for your query, we are happy to help.
The majority of non-motorised attachments that fit the V10 and V8 range are interchangable and will work without any difficulties.
Of course, if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.
Best wishes,
Shan
Ianasked
Hi can I buy a none power head for my carpet?
No answers
michael_joy62asked
Hi, does anyone else have problems with the dust chamber not evenly filling? Mine only fills up along the underside which means you have to empty it twice as often.
Thanks.
3 answers
Yes mine does the same. design fault
Yes mine does that too. Another design fault & there are many.......
Dyson Team ..Dyson
Hi Michael,
Thank you for your question.
When dust enters the bin it is spun out of the airflow. At the bottom of the dust bin there are plastic baffles to catch the dirt/hair/fluff and keep it down. If it wasn’t going to be caught, these would keep spinning and negatively affect the performance of the machine.
The way your dust bin fills depends on a number of factors, primarily the type of dust and dirt, and also the speed in which the particles enter the dust bin. If the majority of your debris is smaller, such as dust particles, sand, grit etc, it is more likely to evenly fill the bin bottom to top (think like a glass held unevenly under the tap).
If more carpet fibres, hairs threads etc are sucked through the machine, the fibres can catch onto each other as they spin through the dust bin. The baffles at the bottom will catch them, and they will tend to bundle together and build up and out from the one spot.
We hope this has satisfactorily answered your query today, if you'd like to further discuss please call our helpline on 1800 239 766. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Samuel
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