Dyson Pure Hot+Cool Link Questions & Answers (page 2 of 5)

This is normal for your machine on auto mode as it sounds like the machine has reached the air quality target and moved into a standby mode.

To keep your machine running in fan mode through the night, simply choose a fan speed, and when the machine is in fan mode (not heating mode), this will make the machine continue working as a fan regardless of the air quality.

We hope this helps, however if we can assist further our Dyson Experts are available via [email protected] and happy to help.

We wouldn't expect your machine to become louder over time. If the noise exists after removing and refitting your filter, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be happy to help.

Apologies, if you are using an Android phone, we are aware of a difficulty within the Dyson Link app that doesn't allow Dyson Owners to choose to heat the room.

Please be assured our team are working on a fix for this with the aim of getting this implemented and updated ASAP.

We do apologise for any inconvenience while we get this sorted. If we can assist with any further queries our Dyson Experts are available via [email protected] and only happy to help.

When the machine is set to auto mode, if the room air temperature target is met but the air quality isn't, the machine will continue moving air around the room to purify this air and improve the air quality. While this air may feel warm, in this mode the machine won't actively heat the air, however may still be warm from the heating mode until the heating elements cool down. This can be verified on the front display of the machine showing no red light to the right of the temperature (when actively heating, there will be a small red light showing), along with the A light being white (when the air quality target has been met, this will show as green).

If you turn auto mode off and manually choose the fan speed, the machine will stop moving air as soon as your air temperature target is met.

We hope this helps, however if we can assist further our Dyson Experts are available via [email protected] and happy to help.

This is certainly not what we'd expect Aloema. For assistance with your machine, we kindly ask you to please email [email protected] and our Dyson Experts will be in touch to help as soon as possible.

This certainly isn't something we would expect. Our Dyson Experts will be happy to help and get this sorted.

Please forward your details to [email protected] and we will be in touch and happy to help.

When the room target temperature is reached, it is normal for the machine to not oscillate, however when the machine is actively heating and moving air the machine should oscillate with the press of a button.

If not, or if we can assist further, please email [email protected] and our Dyson Experts will be in touch and happy to help.

Hi Edward,

Thank you for your question.

We are sorry to hear your Pure Hot+Cool link machine is making a noise while oscillating. We wouldn't expect this to be occuring and we are happy to help. So we can best assist, we would kindly ask you to forward your details (name, address, phone number and serial number of your machine) to [email protected] With these, our Dyson Experts will be in touch and happy to help get this sorted.

We look forward to hearing from you.

Hi Angela,

Thank you for your query, we are happy to help.

While the Pure Hot+Cool Link can work for extended times, we would suggest the use of the automatic mode instead to ensure the longest possible life from the filters. The automatic mode will monitor your air quality and respond accordingly, adjusting the airflow of the machine to effectively purify the air in your room.

I hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be in touch and happy to help.

Hi Ozyow,

Thank you for your query.

The filter for the Pure Hot+Cool Link is available for $99 and can be purchased online via this link: https://shop.dyson.com.au/spare-parts/dyson-pure-filter-968101-04

If we can assist further, our Dyson Experts are available via [email protected]. Please don't hesitate to get in touch, we are happy to help.

Hi Bill,

Thank you for your query.

Actual energy usage over time is specific to the exact environment in which the fan heater is being used, so it is impossible to calculate a "running time‟ or amount of energy required without knowing room dimensions, start temperature, building materials, window and door numbers and size amongst other variables.

That being said, the Dyson Pure Hot + Cool Link™ purifying fan heater uses uses 2100W when heating the room at maximum power. When on standby, it uses under 1W of energy. Once the desired temperature has been reached, and it is monitoring the room’s temperature, energy use varies, but will be a minimum of 2.5W. Because of its intelligent thermostat, in this mode, it will use less on average than most other fan heaters. This is because when the room reaches your desired temperature the machine goes on standby. When its cooling, it uses much less energy (approx. 44W) on its highest setting with oscillation on.

I hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be in touch to help.

Best wishes,

Shan

Hi Pam,

Thank you for your question.

Exact running costs are very hard to specify as everyone will use their machine's differently. We can confirm while on the maximum heating setting with oscillation on the machine will use 2100 watts and while on the maximum fan setting the machine will use 44 watts.

We hope this has answered your query, if you require any further assistance please feel free to contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-7pm and on the weekend 8.30am-4pm.

Best wishes,

Sam

Hi Daniel,

Thank you for your question.

If you have the machine set to the auto mode the machine will go into a standby mode if the air has been purified. It will also go into a standby mode if scheduled or if running for more than 8 hours on heat mode as a safety measure.

If the machine is turning completely off we would recommend reaching out to our helpline at 1800 239 766 or by email [email protected].

Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.

Best wishes,

Samuel
Facebook.com/Dyson

Hi Rohan,

Thank you for your question.

Sorry to hear about this, this is not to be expected.

Please give our UK Based Dyson Experts a call on 0800 298 0298 and we will be happy to help. We are available Monday - Friday 8am - 8pm and weekends 8am - 6pm.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Hi Harmony,

Thank you for your query.

I am sorry to hear about this, this doesn't sound quite right.

We would kindly ask you to email [email protected] and our Dyson Experts will be in touch and happy to help.

We look forward to hearing from you.

Best wishes,

Shan

Hi there,

Thank you for you query.

I am sorry to hear about this, we wouldn't expect the machine to hum when it is in standby.

We would kindly ask you to please email auaskdyson@dyson,com with your details and our Dyson Experts will be in touch and happy to help.

We look forward to assisting you.

Best wishes,

Shan

Hi Hiro,

Thank you for your query.

Sorry to hear about this, however we are happy to help.

So we can best assist, we would kindly ask you to email our Dyson Experts via [email protected] who will be happy to further assist.

We look forward to hearing from you.

Best wishes,

Shan

Hi Jane,

Thank you for your query.

To set the Pure Hot+Cool Link to fan mode, press the blue button on the remote (either the physical one, or the one in the Dyson Link app), this will switch it to fan mode.

If we can assist further, please email [email protected] and our Dyson Experts will be in touch and happy to help.

Best wishes,

Shan

Hi Jen,

Thank you for your query.

Just to confirm, while the Dyson Pure Hot+Cool Link will heat a room, it doesn't contain any refrigerants and doesn't function as an air conditioner. It will cool you similar to a normal fan using the wind chill effect. That being said, if an air conditioner is in the room, the Pure Hot+Cool Link can help move the already cooled air around the room more effectively.

We hope this helps, however, if we can assist further, please email [email protected] and we will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Hi Kha,

Thank you for your query.

At this stage, the Amazon Alexa voice skill has not yet been launched in the English (AU) language so won't work on an Amazon Echo with an Australian Amazon account. Apologies for any disappointment.

Please be assured, when new integrations with services are available, they will be announced via the Dyson Link App.

Best wishes,

Shan

Hi Bruce,

Thank you for your query.

At this stage, the Amazon Alexa voice skill has not yet been launched in the English (AU) and as it won't work with an Australian Amazon account we don't advertise it will on Australia websites or machines. Apologies for any disappointment.

Best wishes,

Shan

Hi Gabor,

Thank you for your query. We are happy to help.

This does sound unusual. In your scenario above, it is usual that it continues blow warm air when the machine shows a temperature of 21°C but should shut off the heating elements and slow the fan right down at 22°C.

We would kindly ask you to email [email protected] with your details and our Dyson Experts will be happy to look into this further.

Best wishes,

Shan