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My first and last Dyson appliance.
I bought my Dyson Pure Cool fan in December 2016. Within only 3 months it developed a fault in that it wouldn’t stop oscillating, even when switched off. The only way to stop it oscillating was to switch it off at the mains.
I contacted Dyson who advised me to return the fan to them under warranty via Australia Post. Fully boxed the fan is large and cumbersome and carrying it to an Australia Post outlet in the middle of an Australian summer was not an enjoyable experience. At the time I was living in inner city Melbourne and did not own a car....A month later I was advised that the fan was ready to be collected. Carrying the fan back from the Australia Post outlet was not particularly enjoyable either. Two years later, just after the warranty had expired, the exact same fault reoccurred. I contacted Dyson again but this time I was informed that I would have to pay for the repair of the fan which would be a $65 service fee plus parts. Dyson said that I needed to send the fan to them to get an exact quote. If I declined their quote, they would return the fan to me with any faulty parts removed (but not replaced). I baulked at this as I had no guarantee that the fault would not reoccur again after I paid to get the fan fixed. After all, they had already failed to repair it properly the first time the fault occurred. I performed some online research, and this oscillation problem appears to commonly occur with these fans.
- Pure Cool Tower Black Nickel
- Verified purchase
Set up: 15 mins to remove packaging, check instructions & remote control, put filters in and start it. Filtered air particulate matter (2.5ug and 10ug) in 5x5 m2 room in 20 mins from ~74ug to 25ug.
Extremely easy to use and operate.
Not noisy at highest fan speed(10), and low fan speeds are very quiet.
Optional Fan function gives nice light breeze even at 5m distance.
Filters @$99 per set. (2 sets required) are pricy, but last 1 year if operating 12 hrs/day. Unlikely to use that often!
Only improvements could be:
1. a little trolley or built in wheels to enable easy moving between rooms.
2. Handles for carrying. (Not supposed to use the loop).
Summary: Does the job. Very impressed.
Well worth the investment
After being shrouded in bushfire smoke for weeks we decided it was time for an air purifier. We chose the Dyson after reading reviews and speaking to friends that had one. It has been an absolute godsend.
Our house had a stale smokey smell and was only marginally better than being outside. We started up the Dyson and by morning the house was smelling better. Later in the day there was no smell indoors and the air quality was reading good, while outside it ranged from very poor to hazardous.
We decided to get a second one so that we can k...eep the air in the living area and the bedroom continually clean. It will be interesting to see how soon we need to replace the filters in these conditions. Some reviews I have seen were critical of the fan function but we have found it to be great. It is not a direct blast but it certainly gets the air circulating even on the lowest speed. The night mode is fine for overnight in the bedroom, and I am a light sleeper. The top speed is louder but no more so than an ordinary fan on high speed. I also read comments about the ease of moving it around. It is awkward to carry from room to room given you should not lift it by the top part. A handle would be very helpful. The Dyson is at the top end of the price range but we feel it has been well worth it.
A really good air purifier and fan, but a bit pricey
The Dyson Pure Cool tower fan is a blade-less cooling fan with built in air purification filters. It’s easy to set up and use, and has a few cool intuitive features.
Setting up the Pure Cool is quite easy. However, if you try and follow the instructions word for word, you might find it confusing, as the instruction booklet doesn’t really reflect what has been supplied in the box. The second step has already been completed in the factory (the fitting of the glass HEPA to the shrouds) so is not required. Also, its easier to fit the carbo...n filter to the HEPA filter first, and then to the fan unit. The carbon filters kept falling out if I tried to put those in first, as per instructions. After plugging in and turning on, it is really easy to use. The power supply is really big. It sticks out about 10cm from the socket, and is also really tall. If you don’t have clear access to a power point, you’ll need to run an extension cord. The remote is simple and straight forward, however it does feel rather cheap and flimsy. This seems to be a common theme with Dyson products, and the fan unit itself also suffers from this. When moving the unit, you need to pick it up by the base. This does feel rather clumsy and again makes the unit feel cheap and rather poorly built. Also, the gloss white finish on the air amplifier part feels like a poor choice. During operation when the unit is oscillating, it reflects incoming light from windows. Its rather annoying and distracting, as it's like a slow moving disco ball in the room. Connecting the unit to wifi is a simple process. You just need to download the Dyson Link app and then follow the instructions. The unit then does a software update, and is ready to go. Having the unit operated by the app via wifi is handy, as you can monitor the air quality in your home while you are away, and change any settings you desire. Quality of air flow is excellent. This is where the Dyson excels. At fan speeds below 7, it produces minimal noise, and there is no buffeting of the air flow. The oscillating function is silent, which is great for when using in the bedroom over night. Above fan speed 7, the unit starts to develop more noise, and at full power its very noticeable. Still less noisy than other bladed fans, though. I found that for use overnight, speeds 1-3 are best, and this results in smooth, almost silent air flow. So good for sleeping. Also handy for night time is the sleep function. This dims the display while lights are on in the room, but once it is dark, the display turns off completely.
Purchased in December 2021.
Recently we were given the fabulous opportunity to test drive the Dyson Pure Cool Tower and what a surprise it was.
We tried the fan in various rooms to see how it performed, in open areas and closed bedrooms and it excelled at improving the air quality. Without this, I wouldn't have known that there were so many impurities in the air but after paying special attention to the facts and figures that the downloadable app showed it was actually amazing to see how the Dyson Pure Cool Tower cleaned the air.
Our 10 year old daughter who has suffer...ed from breathing issues all her life was the recipient of having this in her room for the last 2 weeks, and what a transformation it made to her. No more snuffling from her, even her eyes failed to puff up as they had a tendency to do. The week before we put it in her room, I had it facing me at night and it actually improved my sleep but since moving it I have noticed that my eyes are sore and dry in the morning which they hadn't been with the Dyson there. One thing that people do need to realize is that this is not an air conditioning unit so it is not going to cool a room down to 18 degrees but it keeps it cool enough to be comfortable. Having temperatures in the 30's probably didn't help but it did cool things down to make the room more bearable. Operation is quite simple, the remote that is provided is a tad small though as I have lost count of the amount of times I misplaced it or it fell down in between the cushions on the lounge. The app is great though as you can control the unit via your phone as well as check all the data that is provided, it is a shame though that it isn't compatible with our Google Home set up.
Purchased in December 2021.
The fan you never knew you needed!
I was fortunate enough to receive the Dyson Pure Cool fan as part of the Product Review Ambassador program. And it couldn’t have arrived at a more perfect time!
As a family of asthma sufferers, the constant smoke haze and poor air quality we’ve been experiencing for the last 6 weeks has really taken a toll on our health. Or at least, it was, until this wonderful appliance entered our home.
The Dyson Pure Cool fan is a fan by name, but in nature, it is so much more than that. It actively works to purify the air it is pumping out to ensure bet...ter air quality within your home, and it will actually show you the air quality of your environment while it operates. You can install a Dyson app on your smartphone that not only enables you to monitor the air quality, temperature and performance of the fan, but you can also operate the fan via the app remotely! This feature in itself has been so useful in the hot, hazy conditions we’ve been experiencing, as we’ve been able to keep our dog cool inside and check in to ensure conditions are suitable for him while we’ve been out and about. It may sound trivial, but our hound is particularly susceptible to heatstroke and as responsible pet owners, we have a duty of care to keep him comfortable in this weather as much as our own human selves. Hounds aside, I am so happy to report that our asthma symptoms have definitely improved since we’ve been using the Dyson Pure Cool fan, and that it certainly gives us peace of mind in knowing that we are able to breathe fresh, cool, clean air at a time when the elements are working against us. I thought initially that this was just a slightly more powerful fan, but I was wrong. Not only is it an excellent fan, it is now an essential part of maintaining our families health and wellbeing at a time when we would otherwise be struggling to.
Purchased in December 2021.
Very effective air purifier and fan from the wizards at Dyson
I received the Dyson "Pure Cool" fan and air purifier on 11 December 2022, which was a fortuitous time, because of the terrible smoke pollution from the bushfires around Sydney, where I live. I’ve been testing it out now for almost a month, and it has functioned exceptionally well. Which you would expect, from the Dyson company, which promotes itself as composed of technological wizards.
The fan unit comes in quite a large box, but is easy to assemble, and the set up went smoothly. It’s a stylish unit, which I let sit on the floor; it’s fair...ly innocuous, and because of its design without visible fan blades, it’s reasonably unobtrusive. Of course, the Dyson design ethic applies, it looks ‘modern’, and overall it is attractive, I think. Its power plug is quite bulky, but skinny, so it fits nicely into most sockets and power boards. The power cable is quite long, at 180 cm, which is a good feature. It has two separate types of filters, each of which is in two parts that clip around the base, and I had no problem in installing these. There is a control unit, that is magnetically held on the top of the unit, curved to fit neatly there. The buttons on the control are small and squeezed together, so people with fat fingers or poor eyesight might get frustrated. But the most important control, namely “off/on” is also a big button on the base of the unit, so I tend to use that mostly. There’s even a third way to operate the fan, using a Dyson smartphone app, which is a bit better and more spaciously designed, which is the better option than using the small control unit, I find, for controlling the additional functions. The Dyson control app, is called “Dyson Link”. It works with my Android smart phone, (and also with Apple phones). It connects by Bluetooth (Ver 4+). I did hold the phone close to the base of the device, which Dyson suggests and the pairing process worked well. However after the first time, the app decided to update the fan’s software, and then sat doing the update for quite a long time, and I was unsure if it had failed. But I wandered off, and when I returned an hour or so later the fan was back online, and that hasn’t happened since.
Purchased in December 2021.
The reviewer stated that an incentive was offered for this review
Excellent purifier, average fan
We got this unit just in time for the summer bush fires, and it did not disappoint with it's air purifying functionality. Outside was a hazy, smoky mess and all of us were developing a cough. Once we closed all the windows and ran the Dyson Pure Cool Tower, the air inside the house was clear and crisp and the wheezing subsided.
I love how when you turn it on it immediately tests the air quality in your home and gives a reading on the LCD screen, and you can watch as the reading goes from poor to good rather quickly. Generally the reading stays...at good most of the time now, unless I'm cleaning. I sprayed some surface cleaner nearby and it immediately turned to red, which is impressive. It's constantly monitoring when it's on, and quickly cleared the obnoxious chemicals from the air. It comes with the typical Dyson genius features, such as the remote that is shaped to fit the top of the fan and magnets into place, and it is very stylish and sleek, easy to clean and fits into any corner of your home. It is very light and easy to move by picking it up under the top arch, and it has the same good build quality you'd expect from a Dyson product. It was easy to assemble and the functionality of the buttons on the remote is easy to understand, plus there's the super easy to navigate smart phone app that allows you to monitor & control the machine from another location and setup timers. You can also see the machine working from the app, as it gives you the Air Quality Index, Outdoor Temperature, Relative Humidity and Pollen Levels for your location outside, and then all the same reading from your machine inside. So at the moment the AQI for my location is rated as very poor outside, and good inside. As a family we've also noticed less allergy suffering this summer season. We are all quite bad hay fever sufferers but it's been minimal since using the machine inside the house, which is a bonus.
Purchased in December 2021.
Attractive Item That Does What Its Meant To
I received my Dyson pure cool tower a few weeks ago just as we were having issues with smoke from the fires so was great timing to receive this item.
Like all Dyson products it does feel very well made and looks very modern and stylist. I have no problem having this in my bedroom or main living areas and it doesn't look out of place as it just seems to fit in with its sleek design. I was surprised to find that the remote is actually magnetic and sits on top of the product meaning you don't have to worry about losing it as its quite small.
It...'s these little design features which make me love Dyson products. I also found it was very stable even though it's slim and tall that even my cats rubbing themselves against it didn't even rock the item so I have no worries about it accidentally being knocked over. One downfall in the design though is the power adapter is quite large and you would have trouble hiding it behind a TV cabinet or anything that sits close to the wall. For me I placed it in the corners of my bedroom and lounge room which have a power point right there so it wasn't an issue for me but it could be for people with smaller spaces. The other issue is moving it as it doesn't have a handle and you are not to lift it by the top of the item, so you need to lift it from the bottom, try and carry it through doorways and it's quite tall once you're carrying the bottom at chest height. I found I liked having it in my lounge during the day as I was in the main part of the house then move it to the bedroom at night for sleeping. Its really not made to be moved but at the price tag I really couldn't justify owning 2.
Purchased in December 2021.
First up, let me clear the air....
... by using the Dyson Pure Cool Tower!
Disclaimer: I am a ieatwords.com.au Ambassador and will be reviewing the unit provided to me by Dyson.
What a fantastic product this is. Given Sydney's degraded air quality due to the bush fires, we’d actually toyed with the idea of buying an air purifier. Despite keeping the doors and windows shut during the worst of the smoke, we’d noticed a coating of soot in our apartment, particularly on darker coloured surfaces. My wife and I were particularly worried about my 3.5 year old son as the air was f...ull of dangerous (even carcinogenic) PM2.5 and PM10 particles. We didn’t really need a fan as we are lucky enough to have good cross ventilation and can rely on ducted air conditioning during the hotter days. During our infrequent retail outings, we had looked at Dyson purifiers and thought they looked the goods, but were out of our budget. So we were thrilled to know we’d be receiving the Dyson Pure Cool Tower. When the item arrived, the first thing I noticed was the size of the box. From what I remembered about the device, the box was not much larger, so Dyson has been very efficient and not wasted packaging materials unnecessarily.
A purely good purifier!
So I got the Dyson Pure Cool mid-December, perfect weather for a little extra breeze while in our North Queensland summer! Although the air up here doesn’t have the “big smoke” toxins floating around, it still found some! It hasn’t disappointed! I’ll take you back to the beginning for a little story time....
The unboxing was like Christmas come early - and I’ve gotta say, I like the environmentally friendly packaging (I.E. no styrofoam). That’s a great thing!
The Pure Cool was very easy to put together. I think Dyson did this so...that you know how to change the filters when the time comes - well played Dyson! It’s an easy job to do (even without reading the instructions ;-) ). Switching it on was a breeze (literally) with the fancy little magnetic remote! The instructions give you a quick rundown on what the Pure Cool can do, the app gives you heaps of detail! You can get data on your area, data on your room, the toxins and particles in the air and so much more! You can also turn it on and off with the app. It didn’t take this old dog long to work it out ;-)
Purchased in December 2021.
Greatest Device I Didn’t Know I Needed!
All anyone in Sydney is talking about at the moment is the bush fires. The air has been almost unbreathable at times. Sports at schools have been cancelled, children are playing indoors during lunch and recess. This Dyson Air Purifier/Fan has become an essential part of our lives. We use this fan/air purifier every day and every night. I didn’t know such an amazing device existed. As an occasional asthma sufferer, I have certainly noticed the benefits of this device. It has both the features of a first quality air purifier and a tower fan. It s...hows real-time information about your indoor air quality as well as historical data. It also shows the outside air quality which is from third party regional air quality data. This smart device connects to an app via WIFI. You can see real-time data whilst out and about and you can adjust the fan on the go. Testing: The timing of the arrival of our Dyson Cool Air was amazing - right before one of Sydney’s worst air quality days in living history. The kids were going off to school with face masks on. Apparently, the air quality was something like 10 times worse than Beijing. This was a perfect opportunity to test out the performance of the product. The three photos below show the transition of the air quality during the day. These are screenshots from the app: 7:25am Air Quality inside and out was “Very Poor”. The PM10 particle level (caused by fires) was extremely high. 2:04pm By this time the air quality in the lounge was “Fair” and you can see that the PM10 particle reading has about halved. 2:47pm the air quality was “Good” and the PM10 levels are significantly lower. In the last photo, you can see the “more information” section from 2:47pm the app also shows the PM2.5 particles which apparently are the really dangerous ones which can lodge in your lungs. They also went steadily down during the day.
Purchased in October 2021.
The Air is Pure and Clean Now. Goodbye Bushfire Smoke.
This purifier fan is amazing. We’ve had bushfires and 47+ degree Celsius heat which is unbearable. My sore throat from being outside and even in the house near fire disappeared when I sat near the purifier. What a relief from the smoke.
Our twenty thousand dollar air con unit even struggles under these summer conditions. This is a fan with a purifier not an air con unit. If your expecting to just use any fan in these mind bending temperatures you’re going to be hot. I use the purifier in conjunction with the air con on days over 38+ degrees ...Celsius. It cleans the air coming from the air con too. Omg so, so, so, so useful. When on auto mode I sprayed deodorant near it and it kicked into gear immediately like magic. Removed the air particles in a few minutes and the strong smell literally disappeared. It purifies like a champion and I mean a champion. Stick it in a musty room and the smell disappears with a full monitor and graphs of what the air quality is in real time. It has an amazing little colour screen that shows live the air quality. Brilliant. Love it. The purifier, fan and all functions can be fully monitored from my phone and has control through Siri. There is also a remote control but I prefer the app which is really good. I love the future! The fan can swivel 350 degrees or other variants of swivel too. Being able to control the exact angle, swivel and direction of the fan is excellent. A total winner in my book. This is the first fan I can sit near and not get sinus issues from. I can sleep with it on and the sleep mode is amazing. It’s not noisy anyway, but sleep mode is brill.
Purchased in December 2021.
Waste of money
Absolute waste of money! Very disappointed with this product. We live in Australia so the heat can be unbearable and this fan does nothing! You need to have it on the highest setting to get any air and it's so loud I could not sleep through that noise. It's like a jet engine in your room at night, Yeah there is the night mode, yeah it's quite but unless you sit right in front of it you can't feel anything. The fan I got for $50 at the local Supermarket that was much better in air output, more effective at keeping us cool and the noise is not as loud. The main purpose of this product is to keep you cool and be quite enough to sleep, it is ineffective at both of these things! Do not waste your money.
Nice but for the Price
Well-packaged. Everything seems well engineered, but I guess you would expect that from Dyson, since most of their products have a premium price tag to go with it. All the components are plastic and lightweight but fit together precisely and seems to be well thought out (see unboxing video below).
As a piece of furniture, it certainly looks stylish, and even as a fan (like other Dyson fans), it definitely looks more interesting than a traditional bladed fan.
The only design consideration missing perhaps is a handle or slot ...to lift up and carry the unit around. Naturally I picked it up by the large loop - seems the most intuitive way to carry it... until I read in the instructions afterwards that you shouldn't lift it that way! The other inexplicable part of the design is the rather bulky transformer/AC adaptor. Something to consider if your power point is located in a tight area.
Purchased in December 2021.
Consider if you need a purifier or a fan?
As usual Dyson product is well packed. This even comes with a handle on the side of the box for easy carrying.
There are not many parts to put together, but I did struggle to fit the filters in, as the diagram does not specify which end goes on top, and which end goes on the bottom. I did not want to click in too hard in case it gets stuck or I accidentally damage the part.
After few careful attempts and luckily I heard the click sound that I was looking for. It turns out that it does not matter which end of the filter is the top or bottom. ...It would have been helpful if the instruction have stated that. The Fan does look very modern and sleek once assembled; I love the fact that there is no blade, which adds safety around curious kids, not having to worry about them putting their little fingers in. It also comes with a remote control, this allows me to turn on the fan and adjust the speed and range of angles (up to 350 degrees) without getting out from the sofa or bed which was handy.
Purchased in November 2021.
Operation is a BREEZE
I received this product to trial as part of the Ambassador program. In a nutshell - I like it. There are 3 things I like most about it - it's stylish, punches out a good amount of air and the remote control.
It's really simple to put together out of the box and super easy to operate. It's a purifier sure, but for me it's a great fan. Let's face it, the air quality in Australia is great, however I imagine people with allergies would really benefit from its air-cleansing capability. Having said this, I would've loved to have taken it with me on ...a recent trip to China where the air at the moment is deplorable. Similarly the hotel rooms absorb the stench of cigarettes. THAT'S where I would like to have the Dyson. In fact, there's a huge market there for this product because I know it does a great job of cleaning the air in a room. On low power, the fan makes little to no noise. Being a light sleeper this is important for me. When you crank it up though (and it does have a fair bit of grunt), it gets noisier. The rotating function is handy and the accompanying app is cool too. If you're looking for just a breeze to keep you cool, this would be too steep in price for that, just get a fan. But if you need the air quality improved in your home then this unit is for you. It's filters do a fantastic job at removing fine particles and are simple to manipulate. It's a quality product built by a quality company.
Purchased in October 2021.
Does a great job and looks great too!
I've been using the Dyson Pure Cool Tower White Silver for over a month now. I got it at the best time considering the appalling air quality in most of Australia due to fires and drought. My part of the country is certainly no exception. I honestly wish I had five more of these units so I could position one in each room! I love the design and finish of this product. It is extremely well built and is a high-quality item. I find it suits my house perfectly and should be a great addition to any home.
I suffer from chronic allergies and my hope wa...s this Dyson product would offer me some relief with so much smoke and dust in the air. I positioned the fan in the main bedroom to give the best chance of helping me sleep through the night and get relief. I decided to set the fan to automatic and it works a treat on this setting. The fan speed increases as needed. It's quite impressive. I installed the Dyson Link app on my Android phone and this allows me to adjust settings and turn it off or on wherever I am. The installation process was straightforward, and anyone can do it if you've got Wi-Fi in the home. I'd recommend buyers of this Dyson install the app for full functionality. You can get it for iOS as well. I think Dyson's fan design is great and it is stable due to most of the weight being in the bottom of the tower. It will sit comfortably on a table or on the floor. I like the fact there are no visible or accessible fan blades that can pose a danger for little kids or pets. Its very quiet in operation even on higher fan speeds. I don't use the oscillation feature but it is there if you need it. This feature is also adjustable to your liking and is something I'm sure most people will use. It does work extremely well and the settings allow a high degree of customisation to suit. The oscillation is also adjustable through the phone app. Since I have used the Dyson Pure Cool Tower my allergy problems have improved significantly. I sleep a lot better at night now with far fewer interruptions from sneezing and other allergy symptoms. If you have allergies I suggest you at least consider this tower fan from Dyson. All I can say is it's worked great for me. At the very least it has removed a lot of the dust and smoke particles from the air in the bedroom according to the air quality data from the phone app and my own reduction in symptoms. It is expensive for a fan I suppose but, for me, it has been a blessing. I am considering buying one for my son's bedroom. He also suffers from allergies and I'm sure it would help him.
Purchased in November 2021.
Ambassador review: an over-priced fan that is another security vulnerability on my network.
So this fan arrived at a very timely part of the year Sydney has been facing serious air quality issues due to what has been called, “the ring of fire” surrounding the city. Sydney is a basin which means that smoke settles and it stays until sufficient winds are able to dislodge the smoke. This meant the testing period for this air-purifying fan had a very interesting proving ground. I won’t be pouring every feature of this fan, as I know this information is widely available I’ll stick with my experience.
Despite the fact the fan was useful ...during this period, you will see that I have a bone to pick with Dyson about what this device is doing on my network and the upload/download activities that are occurring without my consent and without the knowledge of most users. This was aside from the extremely frustrating experience trying to connect the device to my network. A little more information on this proving ground: we live in a two bedroom unit in the eastern suburbs. We have multiple windows (7) and a front door. During the heavy smoke periods at least 3 times in December I resorted to taping up windows and installing new seals around our doorway due to the heavy smoke. So how did the fan do? There are two elements to air-purifying that matter, in my view. 1) detect the contaminants 2) filter the contaminants. What I like about the Dyson Pure Cool fan is its ability to measure the type of contaminants in the air and provide users with a reference air quality. This means ‘good’ or ‘poor’ etc accompanied by a green, yellow, orange or red colour reference either on the device itself or on the users’ phone if connected to the Dyson app (more on this later). The second element is the ability for the fan to intervene and clean the air. The fan has an ‘auto’ setting that is essentially performing the first monitoring element and it can trigger the fan to actively intervene by increasing the fan speed (physical air volume throughput) and start sanitising.
Purchased in November 2021.
As with all my reviews I pride myself on honesty and integrity. Whether I've made the purchase myself or have been provided an item for my testing and review. This great machine was provided by the great folks at Dyson for my review. I would never sing an appliances praise just because it was provided for my testing. Reviews not only help others choose items they may be purchasing, but also helps to provide a company with feedback on what can be changed or fixed if any issues arise. And due to this, I always walk in with an open mind and provid...e by brutally honest review of an item. This is just for clarification going forward. I have tried a few other air purifiers (we have 3 Xiaomi Air Purifier 2's, which have been rated rather high overall and have good performance. But after several weeks with the Dyson, I know what I'll be replacing the others with)! They have been ok, but always seem to have a mind of their own and very slow to clean a room. However upon getting this Dyson Pure Cool Tower Fan, my allergies have gotten better (I suffer from quite severe year round hayfever, from pollen, dog dander to dust mites and mould) and even the house smells less of dog than before, which is something the other Chinese branded ones could never do. This was a huge surprise. Within the first day, leaving the house with the Dyson Pure Cool on, we came home and couldn't even smell the dogs (not that they smell bad, but they are dogs after all!). The Pure Cool Tower came in a typical Dyson box; minimal packaging (saving the environment) yet very well laid out and protective). The box had a slight indentation but the packaging is made so well, there was no damage of the Pure Cool what-so-ever. Set up was easy as pie. Simply unbox, removing packaging and click filters into place and plug it in, from there the operation is extremely simple. From start to finish, less than 5 minutes easy. You can of course use the included remote to operate the machine, but to take full advantage of the machine, I'd recommend downloading the "Dyson Link" app that allows you to customise the machine in so many ways. From timers, to the days, weeks, programmable to come on at anytime and turn itself off, with the added bonus of all the AQ (air quality) info. One great feature is the app shoes your the current AQ in your location, which is great to know whether you want to keep it running all day or just when needed The graph shows a play by play of the air quality, which breaks the info of your inside AQ into hours, days, weeks et cetera. It shows a comprehensive amount of info; from PM 2.5, PM 10, VOC's, NO2, even temperature and humidity inside and out! When the last few weeks have been so horrible here in Sydney due to the bush fires, with outside pollution often reaching into the thousands, the the Dyson Pure Cool always kept inside levels below the auto average, a testament to how well it works. Most days we left it on the Auto setting, and this was more than sufficient. It would raise the speed and lower it depending on what its' sensors would detect. One amazing thing is it's also a fan, which blows air through the front to cool you on the warm summer nights and if this is too much, a function allows the air to be directed to the outsides of the machine with no direct draught towards you. Such a handy feature. It definitely makes a difference in the amount of dust in our room and also say if we spray air fresheners or use incense, it would automatically kick in and go to a higher setting to clean the air more quickly.
Questions & Answers
I have Dyson Pure Cool Link purifier. On last 5 days, from around 12am to 12 pm, the PM2.5 and PM10 level spike up from near 0 to mid 35 and cause the fan running full speed for 12 hours, then the level will back down to 0. My basement have nothing turn on/off around that timeframe. What might be the issue?
Dyson Team ..Dyson
While we do apologise for any disappointment, we can't offer any insights into what is occuring in your home. If the reading is fluctuating in a small range, this indicates the machine is sensing a pollutant in the air and working to remove it.
If you feel this isn't right, we encourage cleaning the sensors (found just above the filter at the 11 o'clock position). You can also test the sensors are reacting appropriately by introducing a pollutant near the machine, such as a short spray of aerosol deoderant or similar. Once this is sprayed near the machine and it is in auto mode, you can expect the machine to react.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
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