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Reviews

3.9

165 reviews
5
(77)
4
(45)
3
(14)
2
(14)
1
(15)
  • Build Quality
    4.7 (76)
  • Value for Money
    4.0 (76)
  • Cleaning & Maintenance
    4.6 (73)
  • Ease of Use
    4.8 (76)
  • Noise Level
    3.9 (70)
  • Power
    4.5 (54)
  • Room Type
    • Small Bedroom (42)
    • Living/Dining Area (33)
    • Large Bedroom (29)
    • Whole House (20)
  • Pet OwnerYes (46) · No (28)
  • Smokers Yes (6) · No (69)
  • Air Quality Improvement
    4.5 (70)
  • Odour Improvement
    4.4 (53)
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Liz

LizSydney, NSW

Expensive but worth it

published

Purchased this on sale and with CashBack for use in a newborn nursery for winter. Fast delivery and very good fan and heater. Uncertain how it compares to the Hot and Cool tower with regards to the purifier and whether you can actually tell the difference. Not super loud, slightly heavy but easy to use. Turns on and heats very quickly. Have yet to wait for our first power bill.

Purchased in April 2020 at Catch for $599.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Power
Air Quality Improvement
Room Type Small Bedroom
Pet OwnerYes
Smokers No
See all answers
keev

keevMetropolitan Adelaide, SA

  • 7 reviews
  • Verified purchase

Expensive product but I am happy with the purchase.

published

The fan has a cool design and is easy to use. Also, I like the way it shows the graph and information on the app. It should be noted that this fan cant replace an air conditioning or a heater however it can supplement them. I do feel that air quality has improved since having it. Maybe placebo effect?

Purchased at Harvey Norman.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Power
Air Quality Improvement
Odour Improvement
Room Type Large Bedroom
Pet OwnerYes
Smokers No
See all answers
Usability tester

Usability testerSouth-Eastern Region, NSW

  • 21 reviews
  • 1 like
  • Verified purchase

Great little product

published

Easy to set up and has a remote that is magnetised and 'sticks' to the top of the fan, in easy reach. Using the remote you can select from cool air or heated air and the fan moves from side to side. Takes up very little space and looks stylish.

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Ange

AngeSydney, NSW

  • 5 reviews
  • Verified purchase

Easy to use, another alternative to high elec bill and A/C

published

vERY happy to get this during the black friday, was like $200 off. bushfires days purifier did work and its so gentle no loud noise, we can easily have it on while sleeping with a timer, so dont have to worry about keep the A/C on for the whole night

Purchased in December 2020 at Dyson for $549.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Power
Air Quality Improvement
Room Type Large Bedroom and Living/Dining Area
Pet OwnerNo
Smokers No
See all answers

Disappointed

published

Product is functional when it is powered on the problem is that this unit turns off after 8 hours of constant on so the monitor feature becomes void because the unit does not turn on when it detects poor air quality very poor design flaw. This feature does not have an type of override very disappointed for such an expensive unit. I purchased 2 of these to keep the air flowing and clean does not do this as advertised.

Purchased in January 2020 for $499.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Air Quality Improvement
Odour Improvement
Room Type Living/Dining Area
Pet OwnerYes
Smokers Yes
See all answers
1 comment
Dyson
Dyson Team ..Dyson
Danielle

DanielleGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing air purifier

published

Just purchased this modern looking air purifier already noticing the huge difference with my children sleeping in a fresher air space highly recommend especially for allergies it's amazing as it also has hot and cool options .

Purchased in January 2020 at JB Hifi Home for $899.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Air Quality Improvement
Room Type Small Bedroom
Pet OwnerNo
Smokers No
See all answers

The reviewer stated that an incentive was offered for this review

Laura

LauraSydney, NSW

  • 2 reviews

Bushfires

published

Bought the hot and cold purifier because of the bushfires. The Pm2.5 levels outside are over 300. Inside only38. I'm not going anywhere I'm staying at home with my new best friend my Dyson. I'm scared of the long term damage of the particles. Expensive but I'm not putting a price on my health.

Purchased in December 2020 at Harvey Norman for $899.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Air Quality Improvement
Odour Improvement
Room Type Living/Dining Area and Small Bedroom
Pet OwnerNo
Smokers No
See all answers

Mostly Love It

published

I’ve had the unit for a couple of years now and have used it intermittently, mostly during spring and summer months. The last couple of months I’ve used it more because of the terrible bushfires all over NSW Australia. I don’t live directly in a bushfire area at the moment. I often get crazy readings and wondering if anyone can explain it. Air quality in my area today is marked as “Hazardous”, and one look outside shows a think blanket of dirty bushfire smoke. The Dyson is reporting the outside air as “Good”, which it clearly isn’t, and inside air as “Very Poor”, which it shouldn’t be as all windows and doors have been closed in the past few hours.

Purchased in June 2017 at Harvey Norman for $699.00.

Build Quality
Ease of Use
Noise Level
Value for Money
Power
Air Quality Improvement
Odour Improvement
Room Type Small Bedroom
Pet OwnerNo
Smokers No
See all answers
1 comment
Dyson
Dyson Team ..Dyson
James V.

James V.Greater Melbourne (Metropolitan), VIC

Too noisy for the bedroom

published

There's a metallic fan in this machine that makes a grinding noise. Makes it entirely unusable overnight. Ok to use during the day, but you'll have to switch it off at night

Purchased in December 2020.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Air Quality Improvement
Room Type Large Bedroom
Pet OwnerNo
Smokers No
See all answers
4 comments
Dyson
Dyson Team ..Dyson

We certainly wouldn't expect your Dyson Pure Hot+Cool machine to make a grinding noise and will only be happy to help get this resolved.

Please email your details to [email protected] and we will only be happy to help.

James V.
James V.

Still doing it - I'm returning it to the store today. I'm guessing it's just a poorly build unit. I'll try another - but if that exhibits the same issue I'll be asking for a full refund.

Dyson
Dyson Team ..Dyson

We are sorry to hear this however confident the retailer will be able to assist.

If we can assist further, please don't hesitate to get in touch, we are happy to help.

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Sam

SamCanberra 2600, ACT

  • 3 reviews

Not sure

published

The app gives wrong information. Current AQI in Canberra is over 200 according to ACT health but app says 90.
Also in my Canberra living room, the AQI is shown to be 0 from the moment plugged in.. I noticed AQI only raises a tiny bit when the fan is at level 1.
I'm sceptical to believe the AQI information atm.

3 comments
Dyson
Dyson Team ..Dyson
Sam
Sam

Hello thanks for your reply.
In which mode should the PM levels should be displayed?
I noticed that in auto - fan mode the levels are always 0 but in auto -diffuse mode they show higher levels. Is that correct?

Dyson
Dyson Team ..Dyson

To confirm, the Dyson Pure Hot+Cool Link will not show indoor PM levels. Apologies for any disappointment.

We would encourage emailing [email protected] and our Dyson Experts will be happy to further assist.

Impressive

published

Heats quickly. Cools as like a fan. Wont replace an air conditioner. Connected to wifi, can monitor air levels from anywhere with device, even if the machine is switched off.

Purchased in December 2020 at Bing Lee for $898.00.

Build Quality
Ease of Use
Noise Level
Value for Money
Air Quality Improvement
Room Type Living/Dining Area
Pet OwnerYes
Smokers No
See all answers
Jackson Dominic

Jackson DominicSydney, NSW

  • Verified purchase

Life changing air purifier

published

The air quality is poor in my area given the recent fires in NSW. Used this for 2 hours in the room and as soon as I walked out of the room, noticed a change with the smokey smell in other portions of the house and not in the room.

Purchased in November 2020 at Catch for $549.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Power
Air Quality Improvement
Room Type Large Bedroom
Pet OwnerNo
Smokers No
See all answers
Bbm289

Bbm289Sydney, NSW

  • 4 reviews
  • Verified purchase

Faulty out of box

published

Purchased in November 2020 at Dyson.

Build Quality
Cleaning & Maintenance
Ease of Use
Value for Money
Room Type Living/Dining Area
Pet OwnerNo
Smokers No
See all answers
1 comment
Dyson
Dyson Team ..Dyson

We are sorry to hear of your experience and are keen to look into this and get this rectified.

Could you please forward your details to [email protected]? We will be in touch very shortly to assist.

Michael

MichaelBraddon 2612, ACT

  • 5 reviews

Pure air

published

This is the best Dyson has come up with. The purifying function is amazing. Fan speed is great and heats and cools a room so fast. Love the app I can use anywhere

Purchased in December 2018 at eBay for $778.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Power
Air Quality Improvement
Odour Improvement
Room Type Whole House
Pet OwnerYes
Smokers No
See all answers

The reviewer stated that an incentive was offered for this review

C.tan

C.tanSouth East Queensland, QLD

  • 2 reviews

Good for heating

published

Dual function, can be used during winter and summer. It's great for heating small spaces, but not as good in cooling spaces. Fan's power is limited. However, as all with all dyson products, its design is sleek and pleasant.

Standalone Fans

Find out how Dyson Pure Hot+Cool Link compares to other Standalone Fans

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Blows cold air slightly in standby ?

published

I just got my dyson am09, delivered an hour ago. I unpacked it and I set it at 20 and off it went. Great. Got to the room temp and shut off as expected, but then I notice a draft, I put the back of my hand to the heater and I can feel air coming out very very slightly. I put my ear to the base and it sounds like the motor is turning. But its very very slow. I have two fans and the other one does not do this. Do I have a faulty one ?

Purchased in October 2020.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Power
Room Type Living/Dining Area and Small Bedroom
Pet OwnerNo
Smokers No
See all answers
Anne

Anne

  • 7 reviews
  • 1 like

Poor temperature control function but otherwise ok

published

So I bought this for the nursery as it has temperature control function and offers both hot and cooling options. The heating function is great, it heats up the room very quickly. However I was disappointed with the temperature control function, say for example, if I wanted to control the room temp at 23 degrees I found that the room is usually about 2 degrees higher than the set temperature (that is, 25 degrees). That’s not ok for a nursery and puts baby at risk of overheating. Because of this we can’t rely on the timer function, instead we have to keep a close watch on the temperature and wake up frequently to switch it on and off.

1 comment
Dyson
Dyson Team ..Dyson
JaCe888

JaCe888Sydney, NSW

  • 19 reviews
  • Verified purchase

Excellent fan & heater with air purification!

published

Purchased in August 2020 at Dyson for $525.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Power
Air Quality Improvement
Odour Improvement
Room Type Living/Dining Area
Pet OwnerYes
Smokers No
See all answers
KJP13

KJP13Southwest, VIC

Helping with study and sleep

published

DYSON CHAMPION
Since receiving the Dyson Pure Hot + Cool we have placed it in my sons room, as a yr 12 student he spends endless hrs in his room studying and trying to sleep . We were having a problem with the central heating going to his room, so we turned the vent off with the Dyson he has been able to maintain a comfortable environment in which to study and sleep. My son has noticed a reduction in the amount of dust in his room, as an allergy sufferer this has been very helpful.

Purchased in July 2020.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Air Quality Improvement
Odour Improvement
Room Type Small Bedroom
Pet OwnerYes
Smokers No
See all answers
Marco

Marco

  • 2 reviews

Great product!!

published

Great product..easy to install and use it.very quite and warm the room quickly
It is great for baby room as you can set up the auto.
I would definitely buy it again

Purchased in April 2020 at The Good Guys for $699.00.

Build Quality
Cleaning & Maintenance
Ease of Use
Noise Level
Value for Money
Air Quality Improvement
Odour Improvement
Room Type Small Bedroom
Pet OwnerNo
Smokers No
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 9

Questions & Answers

Andry P.

Andry P.asked

I have 4m x6m bed room and my Dyson hot and cool purifier seems doesn’t heat up the room as expected . It started at 12 degrees and been turning it on for almost an hour at the highest setting I.e fan speed at 10 and temp at 37 degrees. However the temperature is stuck at 15 and won’t go higher. Is there something wrong with my machine?

1 answer

Hi Andry, you should take this up with the manufacturer, your fan may be faulty.

Dean W.

Dean W.asked

When setting my hot+cold to a set temperature on auto it doesn't regulate to that temperature. It seems to constantly be a higher temperature in the room unless I then set to manual and press the cooling button. Should it self regulate a desired temperature or does it not work like that?

2 answers
Usability tester
Usability tester

Hi Dean, I find it easier to set the manual function because I work from a home office. I find it very responsive on the manual settings. I will test it out and send you the results.

Dyson
Dyson Team ..Dyson

When a temperature is selected, the Dyson Pure Hot+Cool should certainly only heat up to the target temperature.

If you find it is going beyond this, please email [email protected] and we will be happy to help.

Emilee t.

Emilee t.asked

Why will my fan not oscillate when it’s on heating mode? I was also wondering why the air speed won’t change when it’s on heating mode

2 answers
Usability tester
Usability tester

Hi Emilee, my Dyson fan heater does both so I suspect it needs to be returned as faulty, to the place of purchase. Hope that helps.

Dyson
Dyson Team ..Dyson

If your Dyson Pure Hot+Cool is in monitoring mode, you won't be able to adjust the fan speed and it won't oscillate.

We would encourage turning increasing the target temperature so your machine begins heating, and you should then find it will be able to oscillate and you will be able to change the fan speed.

If we can assist further, please don't hesitate to email [email protected] and our Dyson Experts will be in touch shortly.

If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.

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