Dyson has partnered with All Mum Central to initiate a trial of 130 Dyson Pure Hot+Cool Link machines. Of this trial, the first 20 reviewers that submit a review are eligible to receive a $25 Kmart Gift voucher. These participants have been informed that the nature of their review, whether it is positive or negative, will not affect their chance of receiving the gift card. This incentive campaign meets ieatwords's incentive guidelines and may explain the spike in review numbers.
Read also:
super sleeper pro mattress topper drum clean fisher and paykel kmart noise cancelling headphones review safe n sound unity capsule compatible prams drum clean fisher and paykel quicksmart
Dyson Pure Hot+Cool Link Questions & Answers (page 4 of 5)
94 questions from our users
Bal121asked
I have Dyson 5hat is for hot and cold setting I have had it for a year and now I noticed that it is blowing warm air at times when on cool setting, any idea why?
2 answers
Dyson Team ..Dyson
Hi there,
Thanks for your question.
The Hot + Cool machines are designed to push out room temperature air when on the cool setting, so if it is a warm day the air coming out may feel warm. If the air coming out is warmer than the room itself we would need to inspect the machine to determine the cause.
Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.
Best wishes,
Mira
Is it possible that you accidentally pressed the red button directly underneath the blue with your thumb as they are really close together?
Judasked
Bought the new dyson pure cool smart desk top fan. When we use remote control it says 1 hour on night mode. Fan turned it self off after an hour and also on auto remote night. Was okay when used app and set for 9 hours on night mode. Can't find anything in brochure. Any ideas?
1 answer
Dyson Team ..Dyson
Hi Jud,
Thanks for your question.
So we can assist you to isolate the cause of the issue and determine a solution, please email us at auconnected@dyson including your contact details, a description of the issue and the machine's serial number and we will be happy to help.
Best wishes,
JJMasked
Room is at 28 degrees celcuis. How do I set a target temperature of 18 degrees. Tried heating mode as only option to preset temperature. Want maintain 18 degree as my daughter suffers from exam. Light on red and fan is very slow. Am I doing this correctly?
2 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query.
If the Dyson Pure Hot+Cool Link is set to a temperature lower than ambient air temperature, the intelligent thermostat will keep the machine in monitoring mode. When the temperature lowers below the selected temperature, the machine will power on to raise the temperature back up to the selected temperature.
I hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be in touch to help.
Best wishes,
Shan
Short answer: It can't cool the air as it's a fan. The term "cool" is just deceptive marketing.
KSDasked
Plugged it in and set it all up fine. Worked for about 10 min and now it won't turn back on. Help!
2 answers
There is some timer option available on remote ..check if it set ..you can change it for longer
Dyson Team ..Dyson
Hi there,
I am sorry to hear about this.
We would kindly ask for you to reach out to our Dyson Experts via [email protected] and we will be in touch to assist and get your machine back up and running.
We look forward to hearing from you.
Best wishes,
Shan
Devasked
Just bought this yesterday. While using it for heating last night we set the fan to heat mode with target temperature of 22 degrees. The room never got above 20 degrees which is ok but the machine actually turned itself off after around 9 hours of operation. So we woke up around 4am and the machine was off. I can confirm the fan was set to diffused mode, auto disabled, night mode on with oscillation enabled. The fan was set to level 3 and tilted up slightly. No schedules are enabled for the machine and it's linked to our home wifi.
This doesn't appear to be normal, could you please advise if this seems like a fault?
1 answer
Dyson Team ..Dyson
Hi Dev,
Thank you for your question.
It is a safety feature of the machine to turn itself off after 9 hours of continuous operation on the heater mode. If you turn it off then on again this should reset the timer on the machine and ensure it won't turn off in the middle of the night when it is most needed.
We hope this helps, if you require any further assistance please don't hesitate to email us at [email protected].
Best wishes,
Samuel
Facebook.com/Dyson
Johnasked
Hello, loving my new Dyson hot/cool machine except it makes a dreadful buzzing noise while blowing. Is this normal? It’s really annoying and I’m not sure how anyone could put up with it. Any suggestions to resolve or have I bought a lemon? Thanks in advance
2 answers
It might be worth going to a store that has them on display. ... and see if the nose is the same. I have to admit, anything above a level 4 i found quote noisy initially but I've got used to it now and being on 10 doesn't bother me. ... but it's more of a hummmm than a buzzing.
Worth going and checking out a working one in store to compare it.
Alternatively, run it whilst you're not in the room or at home. ...
Dyson Team ..Dyson
Hi John,
Thanks for your question.
To get an idea of the expected sound from the machine please watch this video: https://www.youtube.com/watch?v=NF8EuUunMFQ
If the sound is substantially different from what you heard in the video, please email us at [email protected] including your contact details, a description or video of the issue and the machine's serial number and we will be happy to help.
Best wishes,
Stephen Hasked
Is the Dyson fan designed to run 24/7 and, if so, for how long?
2 answers
Yes. It can run 24 x 7
Dyson Team ..Dyson
Hi Stephen,
Thank you for your question.
It can run 24/7 however if being used on heat it will automatically cut out after 8 hours as a safety measure. If you turn it off and on this will reset the 8 hours.
If you require any further information please don't hesitate to contact our helpline on 1800 239 766 or send us through an email to [email protected].
Best wishes,
Samuel
Facebook.com/Dyson
Bettina Masked
Hi there. I got the purifier in a baby expo and place it in our room where the baby is sleeping. the reason why i got this was to minimize the dust particles. I feel our room is still dusty as ever and even though the dyson app tells me the air is "good" it doesnt look good at all, i see particles in the air.....i just want to know if the dyson is supposed to catch
the dust?
5 answers
It should do. .. to some degree. It certainly wouldn't replace vauuming though (you still need to do that). I think I've found that whenever we go in to a room, we do stir dust up around us a bit and then sometimes the reading will spike.
If you place the dyson somewhere near the dust you are seeing, you should see it pulling it in. ...
Have a look on you tube for dyson smoke test. ... good way to see how it works
I m not sure where it will catch the Dust. Contact their customer support
The dust is meant to be caught in the Hepa filter (which is in the larger part of the base) - you can see it if you push the buttons at the side and lift the outer part of the base up. They are fairly standard for all air filters i believe.
Perhaps consider doing a super thorough clean of the room - and then using the dyson for maintenance. It doesn't replace vacuuming... but the fan is likely to stir up some dust (and you would then hope that the base will suck that stuff in).
If you're concerned... maybe try running it on setting 10 whilst the baby isn't in the room.... maybe for an hour or something... then lower it when the baby goes back in there.
Joeasked
In Hot mode, the fan speed (noise) 1 is similar to 5 in cold mode, and Night mode doesn't work. Is it normal?
1 answer
Dyson Team ..Dyson
Hi Joe,
Thanks for your question, this is not what we would expect. The machine will not heat if the target temperature is set to lower then the current room temperature. Setting the target higher will make the machine start pushing out warm air. The noise level should be similar whether heating or on fan mode.
Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.
Best wishes,
Mattasked
Hi, if I set the temperature to 1 degree, which is the lowest setting it has on the red heating function, will this cool the room to 1 degree? Thanks
3 answers
No. The product doesn't actually cool like it says it does. It just blows air. If you change heat setting to 1 degree it seems to get confused and blows fan at a very low speed .
No, it will not do it, as Dyson have explained before the machine is an overly expensive fan, not an actual aircon unit. It's great as a heater, even better at cleaning the air but cooling is one thing it does not do, despite what the box suggests.
Dyson Team ..Dyson
Hi Matt,
Thank you for your query.
Just to confirm, while the Dyson Pure Hot+Cool Link will heat a room, it doesn't contain any refrigerants and doesn't function as an air conditioner. It will cool you similar to a normal fan using the wind chill effect. That being said, if an air conditioner is in the room, the Pure Hot+Cool Link can help move the already cooled air around the room more effectively.
We hope this helps, however, if we can assist further, please email [email protected] and we will be happy to help.
Best wishes,
Mike hasked
Does the Dyson pure cool link fan work independently to the purifier?
1 answer
Dyson Team ..Dyson
Hi Mike,
Thank you for your query.
The Dyson Pure Hot+Cool Link always works as a purifier, regardless of if you are using it in fan mode or heater mode. There is no way to disable the purification.
Apologies for any disappointment.
Best wishes,
Cazasked
How much is a replacement filter? $100? Are you sure?
2 answers
Dyson Team ..Dyson
Hi Caz,
Thank you for your question.
The filter costs $99 with free postage, it will need to be replaced after 4300 hours of use. If using the machine for 12 hours a day this is approximately once a year.
Best wishes,
Samuel
Facebook.com/Dyson
Hi
I did not have to pay for the filter as Dyson replaced it. Please note I bought the product and received from day one a faulty machine. I have it back now and I still find that it still has not much power with the fan. A lemon product and I definitely never ever looking to buy any Dyson products.
Rangerasked
Since it's a wifi device will we get support for Google home integration so we can use the voice control options there?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your question.
While we can't at this stage confirm if or when this will be available, please keep your Dyson Link App updated and you will receive a notification should this become available.
Best wishes,
Samuel
Facebook.com/Dyson
Jasperasked
How effective Dyson Pure Hot+Cool is as a heater? I tried to set the target room temperature to 20˚C (it was around 11˚C during the night) and I let the machine ran for a couple of hours in a not-really-that-big living room, but the room temperature could only go up to 15-6˚C. Was I expecting too much?
3 answers
I never used it to warm a room. I use it to blow some warm air around to make the lounge a bit more comfortable when watching TV in winter.
Dyson Team ..Dyson
Hi Jasper,
Thank you for your question.
There are many different variables that can effect how quickly the room. Such as ceiling heights, windows, room size, what speed the machine is set on etc. The machine should be capable of heating a room up to 36 metres squared.
Should you require any further information please feel free to email us at [email protected] or contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Hi Jasper
I bought mine in summer, December 2017, so really only tested the cooling fan function (which was not satisfactory so I returned the product).
Christofferasked
The Dyson Pure Hot+Cool heats at around 1500 watts and 2000 watts at all times when heating is active.. When the room temperature is reached the fan shuts off the heating. This way the fan blows cold air until the room temperature has fallen again to 1 degrees lower than the set temperature.
Can you update the firmware so that Dyson Pure Hot+Cool heats at various watts depending on the room temperature? This way a more static and constant temperature is experienced.
Example: Set temperature 23. Room temperature 20. The fan heats at maximum 2000 watts.
Set temperature 23. Room temperature 22.9. The fan heats at 1000 watts
Set temperature 23. Room temperature 23.5. The fan heats at 200 watts.
Set temp 23. Room temp 24. The heating turns off.
2 answers
I don't know anything about firmware updates. Only Dyson can answer the question. My review stands.
Dyson Team ..Dyson
Hi Christoffer,
Thank you for taking the time to provide your feedback.
There are many variables that can effect how many watts the machine uses while trying to heat a room. The Dyson Pure+Hot Cool uses its intelligent thermostat to provide fast even heating around the room when on diffused mode or personal heating when on the jet focus mode.
We will certainly pass your suggestion through to the appropriate department and if you require any assistance with your machine please feel free to contact our helpline on 1800 239 766.
Best wishes,
Samuel
Facebook.com/Dyson
Vlasasked
I just bought the hot/cold air purifier. I can't seem to work out how to set a low temp (for hot weather). I can set a high temp (for cool weather) but when I have the cool function on i can just control the air flow not the temp so the room is still stiflingly hot. What am I missing? I'm about the return it to the shop. I didn't just spend $800 to sweat in summer.
2 answers
you can’t control the coolness, only the heat. If you want to reduce the temperature if your room the only solution really is an air conditioner. The Dyson is only a fan.
Dyson Team ..Dyson
Hi Vlas,
Thank you for your question.
The Dyson Pure Hot+Cool Link is not an air conditioner and won't produce cold air. The Cool refers to the cooling created when the air from the fan hits your skin.
Best wishes,
Samuel
Dyson Australia
Andrewasked
Hi,
We are looking at purchasing a Dyson cooling and heating fan. The main purpose is to cool a room for kids. Will this unit actually reduce the temperature within the room or just recycle the air temperature. Trying to decide between this fan unit which is described as a cooling unit or a portable air-conditioner.
Any information would be greatly appreciated.
Regards,
Andrew
3 answers
Placed in front of a chair, it gives a nice cool breeze when to hot. Not so good when cold and using the heating. No way would it warm up a complete room. I have to install a reverse cycle for mine. Oh, and Dyson does not have a agent in South Australia, so had to send it to Sydney when the rotation motor would not stop rotating, even though not switched on. Same problem as had on the the air filter dyson. Neither lasted for 60 hours of usage. I will not be getting another one
Hi, this is a fan it is not an air conditioner, I have not used it in summer yet but can tell you more in a couple of months, otherwise I absolutely love it
Dyson Team ..Dyson
Hi Andrew,
Thank you for your query.
Just to confirm, while the Dyson Pure Hot+Cool Link will heat a room, it doesn't contain any refrigerants and doesn't function as an air conditioner. It will cool you similar to a normal fan using the wind chill effect. That being said, if an air conditioner is in the room, the Pure Hot+Cool Link can help move the already cooled air around the room more effectively.
We hope this helps with your decision, however, if we can assist further, please email [email protected] and we will be happy to help.
Best wishes,
lizzieasked
Hi. Can anyone tell me if this item (the Dyson hot/cool link is easy to set. I simply want to set it on 26 degrees Celsius summer and winter and I don't want to be bothered with constant re-setting or apps or any other mod. cons. I recently spent $500 on a heater ( not
Dyson) and it requires setting to date/time etc EVERY TIME before it will operate. I don't ever want to go back to that nightmare! just give me an on/off switch
1 answer
Dyson Team ..Dyson
Hi Lizzie,
Thank you for your query.
The Dyson Pure Hot + Cool will remember your settings from the last time you used it (except oscillation). So if you were to set the machine on fan setting 10 with the target temperature being 26 degrees, this setting would be the setting the machine goes to when you turn the machine on.
Same during summer. If you switch to fan mode, when you turn the machine back on after being powered off, it will be in fan mode.
I hope this helps, however, please reach out to [email protected] if we can assist further.
Best wishes,
Shaeasked
Hi i purchased a dyson heat and cool air purifier only 3 months ago if that and has been working fine until yesterday it just completly stopped working and wont turn on at all and has no display lights or anything how do i fix this?
1 answer
Dyson Team ..Dyson
Hi Shae,
Thank you for reaching out.
I am sorry to hear about this. Please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help.
Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
We look forward to assisting you.
Best wishes,
Debzasked
Will the purifier work properly if NOT connected to wifi? I bought mine to travel and the motel I'm in now does not have wifi
3 answers
It will still work. You have the remote. The app just means you can turn it on when you are not there.
Thanks so much - was concerned because wifi light kept flashingi
Dyson Team ..Dyson
Hi there,
Thank you for your query.
I can confirm your machine will still work and provide the same level of purification as when not connected to Wi-Fi.
Best wishes,
Other Standalone Fans
Vornado 660
4.4(79)Sunbeam FA8900
3.9(94)Dyson Pure Cool Tower
4.0(35)Dyson Tower Fan AM07
3.6(74)Fanco DC Wall Fan PWFC45DC
4.6(17)Omega Altise O14B
4.5(17)Vornado 633
4.0(24)Vornado 533
3.9(24)Kambrook KFA624
4.5(11)Kmart Anko 30cm Bench Fan
3.6(19)
Other Standalone Fans
Vornado 660
4.4(79)Sunbeam FA8900
3.9(94)Dyson Pure Cool Tower
4.0(35)Dyson Tower Fan AM07
3.6(74)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.1 May 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.12 May 2022
Listing monitored by Dyson representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.