Dyson Pure Hot+Cool Link Questions & Answers (page 3 of 5)

Hi Gabor,

Thank you for your query. We are happy to help.

This does sound unusual. In your scenario above, it is usual that it continues blow warm air when the machine shows a temperature of 21°C but should shut off the heating elements and slow the fan right down at 22°C.

We would kindly ask you to email [email protected] with your details and our Dyson Experts will be happy to look into this further.

Best wishes,

Shan

Hi Bill,

Thank you for your query.

I am sorry to hear about this, we wouldn't expect the Dyson Pure Hot+Cool machine to make any unusual noises.

We would kindly ask you to email [email protected] with your details and our Dyson Experts will be happy to help.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Hi Heidi,

Thank you for your query.

Should the machine actively heat without being turned off for 8 hours, it will turn off as a safety precaution. This can be overridden by turning the machine back on by using the remote, the Dyson Link app, or the button on the front of the machine.

I hope this helps, however if your machine shuts down prior to the 8 hour mark or we can assist further, please email [email protected] and our Dyson Experts will be in touch to help.

Best wishes,

Shan

Hi Roby,

Thank you for your question.

To continually graph the air for the Dyson Link App the machine will run at a very low setting to pass air over the sensor. You can turn this feature, 'Continous Monitoring', off in the settings menu of your Dyson Link App however when the machine is off it will no longer monitor and graph air quality.

If you require any further assistance please email [email protected].

Best wishes,

Samuel
Facebook.com/Dyson

Hi Dean,

Thank you for your query.

If the machine shows a white A, it indicates the machine is still detecting pollutants in the air and working to filter these out. While the room is smaller, there could be sources from in the room that are causing the machine to sense a lower air quality and continue working.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan

While the air quality is measured in real time, it is normal for it to fluctuate, even if the machine isn't moved.

For some environments, the machine may need to contine running for an extended period of time or even continuously to keep the air between the good and fair.

Should you wish to discuss this further, our Dyson Experts are available via [email protected] and happy to help.

Hi there,

Thank you for your question.

As per Valerie's answer the filter can't be washed and will need to be replaced. You can order a replacement for $99 with free postage from https://shop.dyson.com.au/spare-parts/dyson-pure-filter-968101-04.

Best wishes,

Samuel
Facebook.com/Dyson

Hi Mark,

Thank you for your query.

The Dyson Pure Hot+Cool Link's filters will last 4300 hours of active purification (by active we mean the machine filtering air, not in standby or monitoring mode) as whenever the machine is moving air around, it is purifying it.

Should this time have passed, we encourage replacing the filter when prompted to by the machine and app. You can find the filters for our purifiers via this link: https://shop.dyson.com.au/accessories

I hope this helps, however if you have any further queries, please email our Dyson Experts via [email protected] and we will be happy to help.

Best wishes,

Shan

Hi Stanley,

Thank you for your query.

Apologies for any disappointment however at this time the temperature scale on the front of the machine can't be changed between the two scales.

Best wishes,

Shan

Hi there,

Thank you for your question.

While on the maximum fan setting the machine will use approximately 44 watts. While on the maximum heating setting the machine will use 2100 watts.

Best wishes,

Samuel
Facebook.com/Dyson

Apologies for any confusion, this is a measurement of the wattage consumed by the machine when in operation and not a time based figure.

Hi there,

Thank you for your query.

I am sorry to hear about this, however to best assist, we would kindly ask you to email [email protected] with your details, as it is likely your Dyson machine requires service.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Hi Sujay,

Thank you for your query.

The machine can be tilted approximately 10 degrees forward and back and will oscillate through 70 degrees.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be more than happy to help.

Best wishes,

Shan

Hi Sam,

Thank you for your query.

If your machine is heating the room to the target temperature, this is to be expected as the machine will turn on a medium level fan speed to heat, while the app and machine display report good air quality.

To change the air quality target, please open the App, press the Settings cog in the top right corner and press "Your machine's settings". Scroll down and you will find "Air Quality Target". This section will explain the air quality target and allow you to change it. That being said, we recommend not changing it for 7 days, to allow the machine to calibrate it's sensor in your home.

If we can assist further, please email [email protected] and our Dyson Experts will be more than happy to help.

Best wishes,

Shan

Hi Pen,

Thank you for your query.

The Dyson Pure Hot+Cool Link™ purifier heater can purify the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. As you mentioned, In a room of 13m², the purifier heater will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air.

I hope this helps, however if you have any queries, please email [email protected] and our Dyson Experts will be happy to assist further.

Best wishes,

Shan

Hi Lee,

Thank you for your query.

To ensure your machine is set to sense the air quality and react accordingly, please press the "Auto" button on the remote and look for a green or white "A" on the display. The green A indicating the air is at the air quality target, while the white A indicating the machine is working towards the target.

If this mode has been selected and the machine isn't reacting as you'd expect, please email [email protected] and our Dyson Experts will be happy to further assist.

Best wishes,

Shan

Hi there,

Thank you for your query.

We will need more information in order to diagnose and solve what is occurring with your machine.

Please email [email protected] including your contact details, the machine's serial number and a description of the issue and our Dyson experts will be in touch to assist.

Best wishes,

Mira

Hi Moses,

Thank you for your question.

When operating correctly this machine should not be making any additional or unusual noises when oscillating.

So we can assist you, please email us at [email protected] including your contact details, a description of the noise and the machine's serial number and we will be in touch as soon as possible.

Best wishes,

Mira

Hi there,

Thanks for your question.

Sorry to hear you are experiencing this issue with your Dyson machine, please email [email protected] and our Dyson Experts will be in touch to assist with your machine.

We look forward to hearing from you.

Best wishes,

Mira

Hi there,

Thanks for your question.

It sounds as if your machine is currently located in a large room.

The machine will purify the air in a 13 metre square room in 27 minutes, if the room is larger it will take longer.

On heat mode the machine is set to a thermostatically controlled target temperature, the machine will push out warm air until the room reaches this temperature, then the warm air will switch off until the room temperature drops below the target then it will start to warm the room again. The larger the room the longer it will take to reach the target temperature and the maximum room size for heating is 36 square metres. Setting the target temperature higher does not make the room emit hotter air, it emits the same warm temperature air for longer.

If you have any further questions or if you need assistance please email us at [email protected] and we will be happy to help.

Best wishes,

Mira

Hi Elsie,

Thanks for your question.

In Heat Mode, the Pure Hot + Cool Link purifier is set to a selected thermostatically controlled target temperature, the machine will continue to push out warm air until the room reaches this temperature, then the warm air will switch off. When the room temperature drops below the target temperature, the machine will start to warm the room again.

In Cool Mode, the machine is not thermostatically controlled and functions essentially as a powerful fan, circulating room temperature air. As it does not contain refrigerants or drip trays which are required for air conditioning, it is physically unable to reduce the room to a colder temperature, but will feel cooler due to the air movement.

If the machine is emitting air it is purifying and removing potentially harmful gases and particles, for example it will take 27 minutes to purify the air in a 13 metre square sized room.

If you have any further questions please email our experts at [email protected] we will be more than happy to help.

Best wishes,
Mira