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Dyson V6 Animal Origin Questions & Answers
10 questions from our users
Puneetasked
Hey hi,
For my Dyson V6 Animal the motor head has shopped rotating, upon inspection i noticed hair build up and then i cleaned it thoroughly inside and outside and cleaned it,.
Now the problem is, i am not getting power in the tube at all, i even tried it with other Animal motor head and even thats not working. Its just sucking the air as normal but none of the motor heads getting power with or without the rode. Has anyone faced a similar situation?
thanks in advance
2 answers
Dyson Team ..Dyson
We are sorry to hear about this and happy to help get this sorted for you Puneet.
We would kindly ask for you to forward your details and the serial number of your machine to [email protected] and our Dyson Experts will be in touch with you shortly to assist.
Hey thanks for coming back, i called the 1800 number and the guys sending a new bin
Johasked
Hi, my Dyson V6 Animal Origin, only works for about 2 minutes at a time.
It’s been fully charged.
Does it need a new charger/battery?
Looking forward to your response.
Regards
Joh
2 answers
Dyson Team ..Dyson
Sorry to hear about this. So we can best assist, we would kindly ask you to forward your details via email to [email protected]. Our Dyson Experts will be in touch shortly and happy to help get this sorted.
Mine does exactly the same, it really annoyed as I'm in a wheelchair.
SharonMasked
Hi, when I take off the charger it only runs for a minute then turns off and the blue light flashes. Very annoying. It is only 2 years old. Any help appreciated. Thanks annoyed
2 answers
Hi, this is the exact same thing that is happening to me and it seems to be a very common problem among Dyson consumers. I have had my Dyson for 22 months and I have sent an email explaining this and hopefully I will get a new battery under their 2 year guarantee. I am still waiting for their reply.
Dyson Team ..Dyson
Sorry to hear you are experiencing a short run time with your machine.
Please reach out to our Dyson Experts via [email protected] with your details and the serial number of your machine. We will be happy to help and get this sorted.
Jessica S.asked
my dyson v6 absolute animal only runs for a few seconds after charging, the blue light flashes, I plug it in and get a solid blue light indicating charging, blue light goes out, but then I go to use it and it only lasts a few seconds.
8 answers
Dyson Team ..Dyson
Sorry to hear your V6 is only providing a short run time Jessica. So we can best assist, we would kindly ask you to forward your details, along with the serial number of your machine to [email protected] and our Dyson Experts will be in touch to help diagnose your machine, and assist with a resolution.
I am having the exact same issue with my V6 Slim.
I’m hving the exact same issue on my V6 animal
Barbasked
I have a v6 animal. Stopped working so we replaced battery. Been fully charged. Now it clicks and the max button lights up 5 times. But won’t work. Only information I can find is maybe it’s too hot or cold. It’s none of this. Can anyone advise me please.
3 answers
where did you get your new battery, if it is from Dyson, just return it, is it under normal mode (not max)?
The battery isn’t the problem it’s the Hoover itself. We also tried our neighbors battery.
Dyson Team ..Dyson
Sorry to hear your machine is making a clicking sound and not turning on.
This sounds like something within the main body part of the machine. To confirm this diganosis and get this sorted, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch to help get this sorted.
Choyasked
My Dyson V6 is leaving streaks on my wooden floor. Is this normal?
1 answer
Dyson Team ..Dyson
Hi Choy,
Thank you for your query.
Under normal use, there is nothing on a Dyson floor tool to scratch or damage any floor types.
Please email [email protected] and we will be more than happy to help.
Best wishes,
Shan
Steven Casked
How can I turn off the spinning brush? V6 Animal Origin.
1 answer
Dyson Team ..Dyson
Hi Steven,
Thank you for your query.
The head on the V6 Animal Origin is designed to spin on both carpets and hard floors. On carpets, stiff nylon brushes agitate carpets to remove ground in dust, whereas on hard floors, soft carbon fibre brushes reduce static and pick up more fine dust.
We do apologise for any disappointment, however if we can assist further, please email our Dyson Experts directly via [email protected] and we will be more than happy to help.
Best wishes,
Shan
Jackie17asked
I have a V6 Animal which is approx 18 months old.....I love the machine as I have 5 dogs however the Motorhead attachment has broken rendering it unusable...it has snapped at the thin wall near the locking mechanism where you remove the brush for cleaning.
I have been pondering upgrading my machine but unfortunately finances do not allow me to do this at present. Where can I purchase a new motorhead and for what price.?
1 answer
Dyson Team ..Dyson
Hi Jackie,
Thank you for your query.
Sorry to hear the head of your machine is broken. If your machine is 18 months old, it is likely this would be covered under the Dyson Guarantee.
So we can assist further, could you please email your details to [email protected] and we will be more than happy to help.
We look forward to hearing from you.
Best wishes,
Shan
Nic Mitchellasked
Hi, I just bought a Dyson V6 Animal Origin which came with four cleaning heads. Is it okay to use the direct driver cleaner on hardwood floors?
Thanks
Nicola
1 answer
Dyson Team ..Dyson
Hi Nic,
Thanks for your question.
The Direct Drive Motorhead is suitable for both hard floor and carpet. We recommend inspecting the underside of any motorized head before use to ensure there is no damage that could impact the floor, and to ensure there are no sharp foreign objects caught under the head.
If you have any further questions or if you need assistance please email us at [email protected] and we will be happy to help.
Best wishes,
lindasasked
My Dyson V6 keeps shutting off after a few seconds. The battery has been replaced by Dyson but it still won't hold a charge. I just noticed once I plug in to charge - the blue light stays on for about a minute then the light goes out. I assume the plug is bag.
I would like to contact customer service again and I noticed the number above you are listing is missing the last digit. Can you please provide me the full phone number to call today.
Thank you,
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