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Dyson V8 Absolute Questions & Answers
182 questions from our users
Bobasked
Hi - I have a dyson V8 absolute about 2-3 years old. The last few weeks I have noticed that the battery life is less and less - today it was 1 and half minutes. I store the V8 in its charging station so charing all the time when not in use. There does not appear to be any blockages and I clean the filter quite often. What do you think is the issue? thanks
2 answers
The battery I am looking at buying a generic battery that should last longer and be stronger
Not another crappy Dyson battery
Dyson Team ..Dyson
If your Dyson V8 is working well otherwise (i.e. picking up dust and debris) when not in Max mode, and the lights on the machine turn on when the machine is plugged in, it would indicate the battery on the machine would need to be replaced. You can purchase a replacement battery for the Dyson V8 here: https://www.dyson.com.au/dyson-v8-replacement-battery-967834-02. We would always encourage use of a genuine Dyson battery to ensure your machine works as intended and designed.
If this isn't the case, the machine is under two years old, or you have any further queries, our Dyson Experts are available via [email protected] and we will be happy to help.
Petraasked
My Dyson charges but will only work for about 5 minutes and then dies.
1 answer
Dyson Team ..Dyson
To confirm, the V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for around 7 minutes regardless of the tool in use.
If you aren't seeing the above run times, So we can best assist, please email [email protected] with your details and our Dyson Experts will be in touch to help.
Diane F.asked
Can I leave it on charge inbetween usage?
2 answers
You can, why not, though it’s not necessary, you can use it with min 20% of battery and battery lasts quite long.
Dyson Team ..Dyson
It is recommended you leave the machine on charge when not in use, even if you haven't fully used the battery. This will ensure it is always ready for your next cleaning session. Your Dyson V8 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.
Should we be able to further assist, our Dyson Experts are available via [email protected] and happy to help. Alternatively, If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
MSargeantasked
Our V8 is 2 years old and has worked fine. Unfortunately, it fell over on a tiled floor and took a bang where the bin is located and now it won’t turn on..... no power, nothing. Could something inside the motor have dislodged ?
1 answer
Dyson Team ..Dyson
Our Dyson Experts will be more than happy to help find out what happened and assist in getting your V8 up and running.
Please give us a call with your machine handy on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and assisting.
Hugh asked
Dose the dyson need a socket to charge it?
1 answer
Dyson Team ..Dyson
Hi Hugh,
Thank you for your question.
The machine will charge much like any other electrical device such as mobile phone, laptop etc. You just plug the charger into the wall and the charger cord into the back of the machine.
- Sam
gavasked
My dyson head roller has stopped spinning. I took the brush itself off and i can see that the edge of the motor ( which is supposed to spin the brush ) doesnt turn round.
I cleaned the head and cleaned the boday itself?
took all the head apart up to the motor - but still no change.
I have had this head for a year only - sounds quite unreal changing it for a new one for 80$... any help?
1 answer
Dyson Team ..Dyson
We are sorry to hear you are having trouble with your Dyson V8.
We would kindly encourage getting in touch with our Dyson Experts via [email protected] for further assistance, we are only happy to help.
Anna S.asked
Can I use a universal charger not the original ? Does it damage the cleaner?
1 answer
Dyson Team ..Dyson
Dyson takes safety seriously and tests all components of our machines to ensure they remain safe and reliable to use.
As Dyson don't test universal parts, we can't guarantee the quality and safety of universal parts. For this reason, we would always encourage using Dyson genuine components.
If you need to order a charger for your machine, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST. At time of writing, a genuine Dyson charger for a Dyson V8 machine is available for $30.
fg08xhtasked
My V8 goes dead after 30-40 seconds on Max setting. It lasts as expected on normal.still does it even i remove the filters and brush heads.it will reset its self only if i plug lt back into its charger for a second ?
7 answers
Dyson Team ..Dyson
This certainly sounds unusual and we'd appreciate the opportunity to look into this and assist.
Please forward the serial number of your Dyson V8 and your details to [email protected]. Once received, our Dyson Experts will be in touch with you to assist.
I have the same problem, did you get a solution?
same problem here. please let us know the outcome. mine is only year and a half old.
BekSasked
Hello, my battery life is considerably shorter than it used to be. It is under 2yrs old. I used to be able to do the whole house but its now not..... is this a warranty problem? Kind regards, Bek
2 answers
Dyson Team ..Dyson
To confirm the V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use.
If your machine isn't achieving these run times, we would encourage getting in touch with our Dyson Experts via [email protected] and we will be happy to help.
While batteries are a consumable item, therefore not covered under the Dyson Guarantee, we handle everything on a case by case basis and look forward to hearing from you and assisting.
Thanks for the reply. Yes aware of the two functions, that doesnt seem to be the issue. Will contact Dyson. Thank you
RSCasked
My dyson v8 is just out of warranty and I have started to have a problem with it in max suction. On normal suction it is absolutely fine, but if I switch to Max the machine works for about 10 seconds and then the whole machine cuts off (no lights etc) even when it is on full charge. If I then put it back in the charger (for less than a second) it restarts up and its battery lights can now be seen and the machine will work on normal suction again. I have cleaned the filter and it still does the same thing.
I do not get any red lights and it does not pulse at any time.
I called dyson customer care and they thought I should change the filter but that doesn't make much sense to me.
Any ideas on what is going on?
3 answers
No sorry but I would contact Dyson again and address your concerns with them because they are amazing and have always fixed my problems
Thanks
Dyson Team ..Dyson
We are sorry to hear about this. We would encouraging continuing contact with our Dyson Experts to get this sorted.
Our Experts are available via [email protected] and 1800 239 766 Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm EST.
RJLasked
I would like to know why our V8 goes dead after 30-40 seconds on Max setting. It lasts as expected on normal?
This started not long after the warranty expired.
I thank you in advance
6 answers
There is something wrong it should last at least up to 7 mins just ring Dyson warranty and they will assist
Thank you for your response
I contacted Dyson and they were very helpful.
Problem resolved
Dyson Team ..Dyson
Thank you for your query.
We are glad to hear our Dyson Experts were able to help get this sorted.
If we can ever be of assistance in the future please don't hesitate to reach out. We are happy to help.
Maryasked
We are having a lot problems with it constantly cutting out it is only a few years old & have had this problem for a while !!! Not happy
1 answer
Dyson Team ..Dyson
Sorry to hear about this Mary, we are only happy to help.
We would kindly ask you to run through the troubleshooting outlined via: https://www.dyson.com.au/supporthome.aspx/Vacuums/Cordless/Dyson-V8-/164527-01/troubleshooting-176414/machine-cutting-out
This should help get your machine back up and running, however if not, or if we can assist further, please reach out to our Dyson Experts via [email protected] and we will be in touch very shortly.
Kate S.asked
My brand new Dyson V8 absolute does not fully charge. The indicator lights never shut off thats its been fully charged. It has two full blue bars and the third bar flashes blue but never goes to solid. This is a brand new vacuum and I have left it on the charger for over 5 hours at a time. Is this device defective and should It be returned?
3 answers
Hi, I have been using the Dyson 8 for almost a year and it is not normal. It definitely needs to charge fully (3 bars). So my advice will be to leave it charging overnight and if the following day you dont see the 3 light bars, take it back to the store for the warranty.
Hi Kate, i'd advise to get on social media until your problem is solved, I'm trying to get help and if I do I'll let you know one way or the other.
It's terrible that we spend our hard earned cash on such a terrible product.
Dyson Team ..Dyson
After 5 and a half hours the battery of your Dyson V8 should be charged and the lights on your machine should then turn off Kate.
If this isn't what is happening, please forward the serial number of your machine to [email protected] and our Dyson Experts will be in touch very shortly to assist.
Ross B.asked
Hi,
Bought the unit about 2 years ago. Use it at least weekly for our apartment.
Until a few months ago I could easily vacuum our whole place on ONE full charge - however now I can only get about 75% done by comparison.
Secondly, I have also notice that even on a full charge, the Max setting now only works for maybe a minute or two if you are lucky - so I then have to quickly plug it back in for for second, which then really only allows me to use the normal setting for a bit more time.
Any comment or advise or help on the above issues?
2 answers
Sounds normal that overtime battery will erode as it is consumable. When it gets to a point that it is no longer suitable for your need, call Dyson and order a new battery. It will work as new again.
Dyson Team ..Dyson
We are sorry to hear you are experiencing a short run time from your Dyson V8.
If your Dyson V8 is working well otherwise (i.e. picking up dust and debris) and the charger lights up when the machine is plugged in, it would indicate the battery on the machine would need to be replaced. You can purchase a replacement battery for the Dyson V8 here: https://shop.dyson.com.au/spare-parts/battery-967834-02
If this isn't the case, the machine is under two years old, or you have any further queries, our Dyson Experts are available via [email protected] and we will be happy to help.
Mr tasked
Hello I just bought mine, v 8 and I have a question. The vacuum cleaner should warm up while working. Or stay could?
No answers
Ilkaasked
I (very excitedly) just opened the box on my BRAND NEW Dyson V8 Absolute, read all the instructions and then plugged it in to charge. Unfortunately the charge light only comes on RED, flashes twice and then does NOT charge at all. Brand new! Just opened! I’m really disappointed and am hoping that it is just something simple. Any suggestions please? I’m really looking forward to zapping up all the cat hair from my couch and doing my hard floors (of which there are many) without an ineffective soft broom which takes forever. Please HELP!
Thank you
Ilka
4 answers
Dyson Team ..Dyson
Sorry to hear about this Ilka, this sounds like something isn't quite right.
If you could please forward your details to [email protected] with your details, our Dyson Experts will be in touch very shortly and happy to help get this sorted for you.
Have just put a new full charged battery in my Dyson 31 but still have no power going into dyson help
Cy 24532220
Nurse Abbyasked
I have had my Dyson for about 1 and half years recently it will not charge. I plug the charger in and the red light flashes twice and then goes out. It never get a charge. Could it be the battery or the charger and are these covered by warranty?
Thanks
1 answer
Dyson Team ..Dyson
A red light flashing on your machine would indicate a problem with a part of your machine, however we would some more information to confirm which part, and confirm the Dyson Guarantee status of your machine.
We would kindly ask you to forward your machine's serial number and your detials to [email protected] and our Dyson Experts will be in touch to get this sorted for you.
Sue C.asked
Should the battery case get hot when using?
2 answers
No haven’t noticed any heating of case at all
Dyson Team ..Dyson
Please be assured it is normal for the battery to become warm during use, especially if used on the MAX setting. After use and charging, the battery will start to cool down.
We hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be happy to assist further.
emeraldasked
The Dyson cuts out after 10 seconds in the max mode. I can put it back on the charger and it will go again but only for 10 seconds. This only happens in max mode, the machine runs well in normal mode
Thanks for your help
3 answers
Dyson Team ..Dyson
Hi there,
Thank you for your question.
We are sorry to hear about this and will be happy to assist.
So we can best assist we would kindly ask you to email [email protected] with your details. Alternatively, please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EDST.
We look forward to hearing from you and assisting.
What response did you get from Dyson? in my case they told me I need to buy a new battery. My second one in less than 3 years.
The machine was still under warranty so Dyson sent out a new battery and charging cable. The new battery didn't make any difference however after installing the cable it nows runs perfectly. Very happy with the Dyson support
Leslie C.asked
This is the best house cleaning tool I have ever bought, but there is dog hair wrapped around the wheels of the soft roller. Can you suggest how to remove the hair? I have tried pulling the hair out with needle nose pliers, but that I can't get it all out.
No answers
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