e-go.com.au
983 reviews · Statistics
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- Early (7)
- On Time (58)
- Late (33)
- Unacceptably Late (72)
- Never Arrived (70)
- Never Collected (57)
Reviews
Do No Use Failed Service
We booked for pick up of 6 boxes, late in the day of booking time there is no response and no reply to emails. Called Hunter Express they stated it was booked for the next day, corrupt services lying regarding pick up dates will never use again.
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Tracking update
I was a bit concerned about receiving my item after seeing so many negative reviews, tracking was poor, not updated, rang company Hunter Express, who were easily contactable by phone, although I got two different stories on when I would receive my parcel, asked if driver will contact me before delivery, that didn't happen, but happy I got my parcel and it was undamaged,
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Avoid this company
Only charge in blocks of $50 and miss pickups based on a photo of the front of the commercial building! Walk in we don't leave packages on the footpath! No way to call. There are much better businesses out there and I wish I had checked this site before signing up as its all true.
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How they charge extra with no chance to compain
I lodged a parcel with e-go using the correct sizes and weight of the box. Which we had measured with a tape measure. After lodgment I received an email to say that the box was bigger the measurements we had provided. I was charged an extra $23 shipment, for a box they said was 2cm wider and 6cm higher then we had lodged.
Dimensions provided at booking: 125 x 26 x 53
Dimensions captured by our system: 125 x 28 x 59.4
An email was sent to them with pictures of the actual sizes of the box.
When I queried it with them they came back and replied t
... Read moreheir system is accurate. After the second email requesting the refund even though I provided proof of the size of the box no more correspondence was received by e-go. I have used this company previously but now would not recommend them on the chance that I get overcharged and have no option of getting a refund when I provide proof of the actual sizes of the item that was sent
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Absolutely useless courier
Original contracted delivery date was between 19th & 22nd August. After long winded enquiry the "estimated" delivery is now the 24th.
Totally unacceptable when customers have deadlines to meet.
If I could rate zero stars I would.
100% DO NOT use this courier company!
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E-GO Couriers Worst Service Ever
Parcel was destroyed during delivery with contents hanging out (see photos). Arrogant driver didn’t care. Customer Service is online only (no phone numbers / send an enquiry online asking for call back with no response)
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Easily the worst transport company in Australia
Firstly, do not sign up for platinum membership. Once they have your credit card they use it for “sundry charges” without any authorisation.
Their drivers do not follow instructions to leave items unattended if no one home. Then they slug you for redelivery.
Their customer service is slow, they do not respond to questions.
They certainly do not adhere to promised timeframes of delivery. I have had deliveries sitting in their Melbourne Depot for over a week with no update.
Terrible, just terrible. THE definition of “cheap and nasty”.
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Everything must go right, else you're left with no one to contact
* It is a service that works, though if anything goes wrong, it may be very difficult to figure out what to do
* You cannot talk to a human, email only
* They do not respond to your emails quickly, sometimes not at all!
* The website doesn't work on mobile phones well
* Your login may simply expire and help requests are often unanswered
* This is bargain basement courier service, use at your own risk
Avoid like the Plague
Owned by Hunter Express (who are equally incapable of providing an acceptable level of communication or customer service with such a simple logistical arrangement) The driver was able to take a photo of the front door, which I was waiting around all day to ensure collection was as easy as possible. They (Hunter Express) then emailed 2 hours later saying I missed the driver, I then received an email stating the collection has been rearranged for the following day - I then took a day off of work to wait around an entire day without leaving the ho
... Read moreuse, only for the driver to not materialize., whilst receiving no heads up from them at all. The E Go service is email only, which renders about as much use for its customers as a chocolate teapot. The Hunter Express CS team (who are contactable on 13 22 52) are equally as useless, and could use a lesson in common sense and manners. As of yet, The collection is still in limbo. They simply could of avoided an angry customer, multiple phone calls and emails, wasted petrol for the driver, the drivers time, my time, and the CS team's time by utilizing his great little invention called a mobile phone to contact their customers in the first instance. Until the improve upon these service levels they will always be a 1star company within their industry. I'm ashamed they have 75 of my hard earned dollars. AVOID LIKE THE PLAGUE PEOPLE!Find out how e-go.com.au compares to other Couriers
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DO NOT USE
Unfortunately worst company to use for freight, Dont reply to emails and can't get in touch with them via phone. Took 3 weeks to have the package collected. Now it's been over 3 weeks since it was collected with no ETA on when it will arrive. Extremely disappointing as the package has now missed the birthday party that it was meant for.
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Definitely not recommended
A pickup was booked and paid for well in advance for 14:00 14/07/2023
As of 18:15 14/07/2023 the consignment has not been picked up or any communication from the company.
The sender is moving interstate and has left the premises to catch a flight at 19:00
Disappointingly unreliable with a total lack of customer service.
Will be advising friends and family to steer well clear of both this and the parent company
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EGO Couriers and HUNTER Express have no integrity
EGO couriers (owned by Hunter Express) is an online business ie no telephone support, email support is only available if it is an easy question. Difficult questions will never get responded to.
pickup was ok ... 3 days from ordering pickup
Delivery took 5 weeks from ordering pickup
Condition at delivery ... good.
Tracking details are terrible... full of false delivery notifications and a total lack of details
The worst thing about this company is the lies to charge more. Ego Fabricate their own package dimensions to charge more ... even thoug
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Rubbish
Arrived at local depot, but just sat there. No email, no phone call. Depot hours listed incorrectly. Advised support. Still listed incorrectly.
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fantastic service will use again
quoted 5-6 days and received in 2 in perfect condition outstanding service
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ABSOLUTELY DISGUSTING SERVICE
My parcel was booked for pick up on Tuesday 4th April but still has not been picked up as of the 13th. Call centre staff lie about pick up times and emails conformation are never sent. I will be contacting ACCC shortly
... Read moreQuestions & Answers
Has anyone else been falsely charged for packages they say were bigger or weighed more than you stated ?
No I have never been overcharged. Accurately measure the items and individually weigh to avoid any problems with any carrier.
Always do
Yes sure have. There rogues.
Yes, it is happening to me more often. I always overstate the dimensions and weight by a little and they still bill me automatically for excess dimensions even though I have sent them photos of the weight and dimensions. It appears they are doing it deliberately and good luck getting a reply.
I can’t get thru to customer service i mislabelled my daughter s package in perth 4 weeks ago ? Julie stokes 0468330038 help in tracking lost package
The only process they have available is to raise a problem report on their web site. I found this to be pretty ineffective in my case however you should do this if you have not already done so. Sorry I cannot be more helpful.
derick
Andrew typing -
was there a return label on the parcel or do you have a photo of the parcel ?
sometimes the smallest detail can help to locate a parcel.
I am a customer, but saw your post, and wondered about that.
I am looking online, because I have a missed-pickup in Sydney, that is going wrong,
because the driver is not responding, and i will have to try again today.
on the new website, during the booking I was unable to login anymore, then
asked to go platinum, and i cant get the re-booking for the parcel to be picked up
The lodged inquires [2] have not been replied to at all.
I have sent many parcels through E-go and have been very lucky to have a good run until now. In this pickup there is a TV camera just sitting on someone's driveway, and the driver
whos number I have is not responding to my messages, but what else can I do ?
I cant see anywhere on the Web how to actually book a re-attempt at pickup.
With other companies I have also had pickup issues. THe general concensus with freight is that once its in the system, its pretty well right. For me the biggest problem with any freight
company is the pickup. Anyone agree? I also note that many attempts by sellers to package items is total rubbish...watch Mythbusters....just use bubble-wrap..and then..dont throw it int he bin..use it on the next job....if we all save the bubble wrap, there;s no need for those useless 'beans' that move to one side, and allow the contents to be up against one side and get damaged. the big air-bags arent great for air freight, and easily punctured..
Dont be scared of using Australian made packing tape ...you can buy big 36 roll boxes of it on
Ebay and get it down to about $1 a roll, and lots of tape holds a damaged parcel together.
I say this because hardly anyone is packaging things properly ....some do sure.
Today will be another battle with pickups, and ....why ? they have the money, have the address, an sms of guarantee of where its sitting, and a reason why the first pickup failed...
email program failure at the pickup point...it happens...so now its fixed....so why cant they pick up? I can pay the extra for pickup...but i cant find the correct way to do it on the new website..
and those are the inquiries that E-GO thinks they dont need to answer.
ok, so there's a TV camera sitting in the rain in Sydney....for a week? stolen ? who knows?
its should be here.... I am prepared to walk away form the job....but they still have my money.
What they fail to realize is. .... I have friends in Sydney that could just pick it up...so they might
but that's another story... because we have to see.....today's idiot factor... and you know what?
I paid the money...and everyone else's attempts have failed..so they are 'keeping' my money
so far...no reality check, yet. maybe later today it will start to unfold and pickup might be a
word that has been found to mean something to a driver somewhere.
9--dec--2021 pickup failure, today is 14th dec 2021. no results, no pickup
Do e-go have any means of contacting them with queries?
Email but don’t expect a reply. I still haven’t got one.
Have not even been able to obtain email address.
Hi guys I found out that they are part of Hunters Express and their number is tel:132252 within 24 hrs of calling them all sotered and delivered - easier when you can actually speak to someone - good luck
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