I have never come across such poor customer service. 4 phone calls and 4 emails over 10 days and still nobody bothers to get back to me. When you finally do get to speak to someone they say the person you need to speak to is in a meeting and will call you back but they never do. The Package I sent arrived broken with sharp glass everywhere - a real health and safety hazard for someone opening it. The delivery guy just left it on the doorstep and ran, and when confronted the driver just drove off saying it was the senders problem.

Stay away from this company.
They are still to pay me back my refund for cancel service since 16th of Jan 2020.
They emailed me asking the airway bill number which I provided and never heard back from them again after sending numerous emails and processed a dispute via Pay Pal.
They are a joke, scammers!!!!

I called to get a quote to ship my package to Kenya and they said they don’t ship there. To me that’s extremely misleading and disappointing considering their name is Ship2Anywhere! Otherwise the customer service operator was very polite and apologetic.

While trying to send a large and expensive package I wanted to double check the quote and extra charges BEFORE booking a pickup.
So I called them, the person was out, they'll call you back I was told. No call.... Emailed them..... No response. Called them again, the person is out for a minute, they'll call you back. I still have not received a call.
I used another service simply because if they're this bad before getting my money I can't imagine what it would take to resolve an issue if something was to get damaged etc.

I used these guys to ship an engine from Adelaide to the USA. Went perfectly and the engine was with it's new owner three days later. The same engine was lost in the system by Fedex and refused passage in the end. I had to get it sea freighted in the end.

Pack and Send used DHL and the combo worked perfectly and cheaper than sending DHL direct if you don't have an account with them.

Worst company I have ever used in my life. Documents don't load and the website always crashes. They loose your parcels and hold your parcels...Parcels get damaged. Take money out of your bank without asking. You call them and the phone just rings out. Takes days for them to answer emails. AVOID AT ALL COSTS. BEWARE!

Ship2anywhere provide terrible service. Their website commonly has problems with it, the documents will not load, payment will be processed twice etc. Then on top of this the phone always rings out and they're not contactable if ever you have a problem. Save yourself the stress, use someone else!

4 days from USA to my home in regional NSW, fantastic. A couple of problems with their website when making a booking but great customer service.

Used Ship2Anywhere to buy in US and ship to Australia. Had two items in their warehouse and another on way. After a few days of being unable to log in to their online system we contacted the Australia office to learn that their warehouse had closed and all items were being returned to sender. While they claim it was outside their control, they made no effort to inform us, the customer, or help retrieve our items.

I have used them for a couple of times, to send my papers to Singapore. I rang them once to change an address. Never had any problems.

Used 4 times for post in Australia and to the United States. Never had a problem. Courier comes to your door, items are delivered. Rates are comparatively good.

I get the best shipping rates from Australia to the USA with DHL using ship to anywhere. The DHL driver comes to pic the parcels up at my place always during the estimated time frame. I have used them over 100 times and the only issue I once had happened with Toll, the courier, not with them.

This is now the 4th time (in a row) that I have had to chase up a parcel. Every single time it'fs taken over a week to get my parcel. With a couple being over two weeks! Considering you are paying for a premium service, I find this unacceptable! If I didn't chase up my parcels would still be sitting in australia!!
Seriously get your stuff together, this is not the first timer, it just keeps happening time and time again!

Regards
Kasia

I wanted to send my used mobile phone to my sister based in Canada. After getting quotes from a few different companies I found the quote from Ship2Anywhere very competitive. They picked up the parcel from my home and it was delivered to my sister within couple of weeks. Very happy with the entire process!
The cost and the ease of the entire process

Beware! beware! beware! Do not use this company!
Goods purchased apparently disappear from their warehouse?? Customer service shocking and worse since their outsourcing to a Philippines call centre.
Zero accountability from management for any company wrong doing!! As a customer you are left with no avenue to challenge or escalate these issues to.
Steer clear!

Massive lack of accountability for any lost/stolen/missing items from management